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Clement Court Care Home

Clement Road, Chell, Stoke-on-Trent, Staffordshire ST6 6JN
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I find the care for my mother is excellentJohn B(Son of Resident/Service User)
Clement Court Care Home, Stoke-on-Trent
Clement Court Care Home, Stoke-on-Trent
Clement Court Care Home, Stoke-on-Trent

Clement Court Care Home is purpose built which means it’s easy for the team to meet the needs of residents.

All bedrooms are a good size and there are plenty of communal areas for residents to enjoy time together or to find a space for some quiet time.

The home has 80 single rooms and three shared rooms, of which 59 have en-suite WC facilities. All rooms are a good...  

Care Provided by Clement Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.

Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

Contact Clement Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Elaine Hollinshead(Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (56)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged. There are no restrictions or booking requirements to visit Clement Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Clement Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the home. There is no charge to use the cark park.

Clement Court Care Home Reviews (61)

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8.2

Clement Court Care Home has a Review Score of 8.2 (8.208) out of 10, based on 9 reviews in the last 2 years. Over all time Clement Court Care Home has 61 reviews.

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Review from N H (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

Fabulous care for our mum. Very clean and friendly staff. We are very happy with everything that the staff and home provide for Mum.

Reply from Honor Keatley, Managing Director at Clement Court Care Home
Thank you so much for the 5* review rating you've given us.
It's great for care seekers beginning their journey to find a care home to know there are 5* homes out there.

With best wishes.

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Review from Donna N (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

Very happy with everything, fantastic care always. Staff are super friendly and always happy for a chat.

Reply from Honor Keatley, Managing Director at Clement Court Care Home
What a wonderful review and rating - thank you so much!

With best wishes.

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Review from Jonathan S (Uncle of Resident) published on 11 December 2023 Submitted via Postal Card
Overall Experience

Since my niece moved into Clement Court she has improved no end. She gets on well with all the staff and is a lot more settled than she used to be. She takes her medication properly and is eating a lot better (put a stone on). When my wife and I get there everyone we meet is cheerful and we are made very welcome. If we make a request to the staff, nothing is too much trouble. It's also nice to see the home being decorated. Pleased all round.

Reply from Honor Keatley, Managing Director at Clement Court Care Home
What a fantastic review, thank you so much for taking the time to submit it.
It's really helpful to people looking for care for a loved one, to hear what someone else's experience has been, so thank you.

With best wishes.

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Review from Linda H (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

I find Clement Court Nursing Home well run, with very caring and happy staff. Mum enjoys the activities and different events that take place.

Reply from Honor Keatley, Managing Director at Clement Court Care Home
Thank you so much for leaving a review. Clement Court certainly knows how do put on great events and activities. Good to read that you think the team are happy and caring as well.

With best wishes, Managing Director.

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Review from Kathleen H (Friend of Resident) published on 20 October 2023 Submitted via Postal Card
Overall Experience

I had not been able to visit my friend since he moved into Clement Court. The previous time I had seen him, he had been anxious, unwell and had lost a lot of weight. I rang prior to visiting and spoke to a staff member. She was so helpful and on my arrival greeted me to talk through the visiting procedure. I am not able to answer all of the questions below as I sat in the conservatory with my friend, so did not see all of the facilities. I must add it was a pleasure to see my friend looking so well, gaining weight, settled with no signs of anxiety and receiving good care.

Reply from Honor Keatley, Managing Director at Clement Court Care Home
What a lovely review and I'm so glad you found your friend well.

Thank you for taking the time to share this. With best wishes, Managing Director.

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Review from Jeannette B (Sister of Resident) published on 25 May 2023 Submitted via Website
Overall Experience

From what my husband and I have seen in the last 2 months, we believe the care for my sister is very good. We have relatives in various homes but we think this home ticks all the boxes. The staff are very caring and helpful.

Reply from Honor Keatley, Managing Director at Clement Court Care Home
What a wonderful 5* review and comments. Thank you so much for taking the time to share your thoughts.

With best wishes.

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Review from J M (Daughter of Resident) published on 6 April 2023 Submitted via Website
Overall Experience

Staff always welcome and work hard. They are doing lots of work to make more activities for residents. Would be good to see more warm colours in furniture ie. curtains could do with replacement in residence rooms and bedding to make the rooms more warm and pleasant.

Reply from Honor Keatley, Managing Director at Clement Court Care Home
Thank you so much for your feedback. Have you shared your thoughts with the home manager or any of the team regarding decor? I know there's lots of work to make areas of the home more interesting for residents. I particularly like the garden room and the baby's nursery.

It's great to read that...  

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Review from Jimbo L (Son of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

Top quality place, well maintained. Friendly and helpful staff. I can't fault the place. They also looked after my nan years ago.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Hi! Thank you so much for your kind words about Clement Court Care Home. We're so glad you find it a quality, well maintained home run by friendly and helpful staff. We're honoured to care for and look after your loved one. Kind regards, Honor.

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Review from J S (Son of Resident) published on 13 December 2022 Submitted via Postal Card
Overall Experience
The staff at Clement Court are attentive and seem to do their best to attend to the need of the residents to the best of their ability. We visit most days and find it clean and tidy. Staff are friendly.

We would like to see a bit more interaction and communication between carers and residents. When we visit and they are in the day room, they sit there with the TV on and most residents are not interested. We think it could be more productive for the residents to listen to music from their era.

Reply from Honor Keatley, Managing Director at Clement Court Care Home
Thank you for your feedback, I will definitely raise this with the team and hope you notice a difference imminently.
With best wishes,

Honor Keatley.

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Review from Valerie S (Daughter of Resident) published on 16 August 2022 Submitted via Postal Card
Overall Experience
Congratulations on a caring, well-run nursing home.

All the staff work together to make Clement Court Care Home a home to be proud of. The care of the residents is obviously top priority and it's reassuring to know we can leave our loved ones in such a wonderful place.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you for taking the time to write such a great review. It really is a team effort and it's lovely to read that you are reassured that your relative is in a wonderful place.

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Review from S T (Daughter of Resident) published on 26 May 2022 Submitted via Website
Overall Experience

Clothes don’t go back to the right person even when they have names in. The manager is nice and friendly. The deputy manager is nice and friendly. Could do with more staff downstairs and upstairs staff seem run off their feet. Thank you for looking after my mum.

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Review from L G (Daughter of Resident) published on 17 May 2022 Submitted via Website
Overall Experience
Some lovely, caring staff in the home, however, communication with families let this home down massively, especially through Covid. As a daughter of a resident in Clement Court Care Home, I always find it's myself ringing to find out about the Covid updates and changes to visiting arrangements. When other care homes were opening Clement Court remained closed to members of the family, it also seems rules for visiting are a ‘one size fits all’ instead of on an individual circumstances basis!

Hopefully now Covid restrictions ease, things may improve.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you for letting us know how you're feeling and I'm sorry things were such a struggle during Covid. Each care home experienced Covid in different ways and as a big care home Clement Court did remain closed longer than others due to outbreaks. Our main priority, however, was to keep both residents and team members safe. We are glad to be over the worst and welcoming visitors once more.

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Review from Martin A (Son of Resident) published on 17 May 2022 Submitted via Website
Overall Experience

Excellent care given to my mum and keep me up to date on all aspects of her health and well-being. All the colleagues are well trained and show care at all times and fun activities and pamper times, i.e. hair and nails are great times my mum enjoys.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to submit this lovely review. Your words are very much appreciated.

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Review from Julie S (Daughter of Resident) published on 4 November 2021 Submitted via Website
Overall Experience

We as a family cannot in any way fault the care that they have given to my dad, was beyond belief, treated him with the utmost respect and dignity. All the staff treated us so well, fed us, kept giving us drinks and refreshments. Up to his last hours he was looked after, there is no words to say to be honest of how they were as a team looking after us and most importantly my dad. There is a member of staff in housekeeping who went above and beyond to help with my dad, she deserves real recognition.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to write a review at what must be a difficult time. It is wonderful for the team to be able to read this and see what an absolute difference they make, particularly when it matters most. I will try to find out who the housekeeper is and will ensure she has recognition for her part.

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Review from M H (Son of Resident) published on 1 September 2021 Submitted via Postal Card
Overall Experience

Care home seems well managed but due to Covid accessibility has been hard. Staff are good at accommodating visits out of regular hours. The home is clean with good facilities for residents. My father seems to have settled in well and I am happy that the home is meeting his needs.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Many thanks for taking the time to submit a review. I'm glad to read that your father has settled in well.

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Review from A W (Sister-in-law of Resident) published on 1 September 2021 Submitted via Postal Card
Overall Experience

Very welcoming by all staff and helpful when I arrived. The gardens are lovely. I felt relaxed when visiting.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to submit this lovely review.

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Review from Denise L (Daughter of Resident) published on 30 August 2021 Submitted via Website
Overall Experience

I have been having weekly visits and I have felt very welcome and during Covid, when I could not visit, I would telephone the home and everyone was very helpful. My mum says she is happy and the staff are lovely. Nothing is too much trouble with the management and the staff.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

What a lovely review. Thank you so much for taking the time to share your thoughts.

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Review from Simon R (Son of Resident) published on 17 June 2021 Submitted via Postal Card
Overall Experience

Very happy with the care my mum gets, the staff are great.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to submit your review.

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Review from J W (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card
Overall Experience

Amazing home and staff. Excellent communication.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for this wonderful review. Communication is such a key ingredient.

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Review from Helen S (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card
Overall Experience

Everyone is very polite and professional. I am always kept up to date on Mum. I do call often to check on Mum and if the nurse is busy they always call me back, nothing is ever too much trouble. Mum seems very happy and settled so thank you all. Have marked some below as only good as due to Covid I have not witnessed or seen parts of the home/food.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for submitting your review. It's great to read that your mum is happy and settled.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 January 2026
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Clement Court Care Home.

Meet the Team (3)

Elaine Hollinshead
Elaine HollinsheadJob Title:Home Manager

Hi, my name is Elaine, and I am the Home Manager here at Clement Court Care Home.

Amelia Clarke
Amelia ClarkeJob Title:Administrator

Hi, my name is Amelia, and I am the Administrator here at Clement Court Care Home

Maxine Bagnall
Maxine BagnallJob Title:Activities Coordinator

Hi, my name is Maxine. I am the Activities Coordinator at Clement Court Care Home.

I have been employed in various roles at Clement Court Care Home and have been the Activities Coordinator since 2020.

I am passionate about seeing our residents express their individuality and I have been instrumental in the creation of Clement Court Care Home's salon and bar.

I am also a qualified nail technician and love helping our residents to look and feel their best in the salon!

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