Barchester Cherry Trees Care Home

Stratford Road, Oversley Green, Alcester B49 6LN

Ideally situated on the outskirts of Stratford-Upon-Avon in Alcester, Barchester Cherry Trees Care Home provides first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community.

It also supports younger people with a physical disability and the home's activities co-ordinators work with Help the Aged to plan fun and interesting activities for residents.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organised activities for residents.

Group: Barchester Healthcare Ltd

Person in charge: Louise Martin (General Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 81 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Down Syndrome • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Palliative Care

Admission Information: NHS & Private. Ages 25+.

Single Rooms: 81

Rooms with ensuite WC: 81

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Cherry Trees Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Barchester Cherry Trees Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Barchester Cherry Trees Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.216 for Barchester Cherry Trees Care Home is calculated as follows: ( (73 Excellents x 5) + (73 Goods x 4) + (26 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 176 Ratings = 4.216

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.864 Points relating to the number of positive Reviews for Barchester Cherry Trees Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 14 Reviews ÷ 16.2 Target = 0.864

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Barchester Cherry Trees Care Home has a Review Score of 9.1 (9.080) from 15 Reviews


Average Ratings

  • Excellent
    7
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Cherry Trees Care Home?

  • Extremely LIKELY
    9
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Cherry Trees Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Having been at three previous care homes, Cherry Trees is a breath of fresh air - quite literally! The caring attitude of the team, the homely environment, the cleanliness of all rooms and communal areas is not only impressive but is a result of the passion each member of staff puts into their role of care. My father has not looked so well for at least two years and until he arrived and settled in, his prospects had been dismal. Now he is fed well, has excellent personal care, has built good relationships with staff and is offered fun and stimulating activities. I cannot praise this home enough.

How likely would you be to recommend Barchester Cherry Trees Care Home? Extremely Likely

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Average Rating:   5 out of 5

Louise Martin, General Manager at Barchester Cherry Trees Care Home responded to this review on 06 Apr 2018:

Thank you, L B, for your wonderful comments. I am so happy to hear how well the team are supporting your loved one.

The nurse in charge came to administer the night time medication for my mum. She has a very warm and gentle personality and reassured mum that she was giving her medication (via a spoon). My mum appeared to want to settle down for the night and the nurse was very patient with a loving and understanding of mums tiredness, questions and sense of confusion and needing help with pillows etc to get comfortable. Also, the nurse has a good understanding of my own relationship with mum, leaving me to chat and be with her before she slept. I felt a strong sense of comfort, security and confidence, that mum's needs were met in a professional and dignified and respectful way. Thank you to all the staff and manager.

How likely would you be to recommend Barchester Cherry Trees Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Louise Martin, General Manager at Barchester Cherry Trees Care Home responded to this review on 22 Mar 2018:

Thank you for your kind comments.

I find the staff extremely friendly and caring. The facilities, my mother describes 'more like a home than a care home'. I agree.

The meals I have seen look excellent and the facilities superb. The room is clean and homely.

How likely would you be to recommend Barchester Cherry Trees Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father was there for 5 yrs (app). At the start, the care was very good. As his conditions worsened and the level of permanent staff dropped it became apparent that my father was left for long periods of time unattended and was on a number of occasions found (by family) lying on the floor in a nappy and a tee-shirt with his bedroom door open for all to see. Despite assurances that things would be improved, the adequate care lapsed pretty quickly. His room smelt strongly of urine and his chairs were stained, his table had dried crusted food on it, his mattress was stained. Photos available. When my father moved in we were encouraged to make his room home from home. Painting and prints we put on his wall went missing when he was moved to a different room.
The care home provider acknowledged in writing that they had indeed lost the items but that it clearly stated in their Ts&Cs that personal belongings were not insured.
My father is now in another care home; the care is second to none.

How likely would you be to recommend Barchester Cherry Trees Care Home? Extremely Unlikely

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Average Rating:   2.9 out of 5

Louise Martin, General Manager at Barchester Cherry Trees Care Home responded to this review on 22 Nov 2017:

I am the new General Manager of Cherry Trees and was very sad to hear that your experience of the care here was not as you felt it should be. Since I arrived I have sought to ensure that every aspect of the resident experience in my home is the best it can be. Barchester care homes have the best care record in the country and we are doing everything possible to live up to that reputation here. I know you have spoken at length in the past to my directors about your experiences and that your concerns were treated very seriously. I would be very happy to invite you back to Cherry Trees to meet myself and my team and to reassure you on every level and to show you our exciting plans for the future.

We have only been impressed with the care for my father. The cleaners make every effort to keep the home clean. The food is very good quality and looks delicious. The carers are kind and very patient. The nurses are attentive to any medical issues that arrive and the dedicated entertainment staff do a brilliant job. The home is built around a quadrangle and on the first floor. (Memory Lane, for dementia patients). There are lounges and sitting areas up and down the corridors where residents can go and sit to watch tv or listen to the radio or like my father walk around the corridors which are lined with sofas and chairs. My father spent 18 months there before he died.
The worse things that happen is the loss of clothes and belongings but you have to forgive this as people with dementia have forgotten some boundaries and quite innocently and happily help themselves to things in others rooms. As long as the staff are aware of what has gone missing they will make every effort to find it.

How likely would you be to recommend Barchester Cherry Trees Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

The Cherry Trees Care Home is always welcoming. It has a happy atmosphere and the staff are caring and courteous.

How likely would you be to recommend Barchester Cherry Trees Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Most staff are very caring but at times some aren't treated with dignity.

Only experienced the home for three weeks.

How likely would you be to recommend Barchester Cherry Trees Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been in Cherry Trees for 8 months. Overall, the care has been good. The main concern is lack of staff. At times, it takes a long time for the bell to be answered and as my mother has a stoma bag the staff are not always aware of how to change or empty the bag.

How likely would you be to recommend Barchester Cherry Trees Care Home? Likely

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Average Rating:   3.5 out of 5

Since Dad arrived at Cherry Trees he has been a lot happier in himself. He has been treated with dignity and care. He has been well looked after. He has had a couple of falls. Very pleased with everyone involved with his care.

How likely would you be to recommend Barchester Cherry Trees Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Cherry Trees has a warm and friendly atmosphere. The best asset is the staff who are very caring and passionate about what they do and the residents they look after. In particular the carers.

How likely would you be to recommend Barchester Cherry Trees Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

My husband has been a resident for about 15 months. He has been well looked after and seems to be quite happy. The staff are always friendly and helpful.

How likely would you be to recommend Barchester Cherry Trees Care Home? Likely

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Average Rating:   4 out of 5

Lovely carers and staff overall. A couple of hiccups re losing resident's spectacles this month (one pair still not found).

They seem to be tuned in to my mother's routine for getting up, having a rest etc and she is content. She would like more opportunities to go outside, either in the gardens or on outings.

How likely would you be to recommend Barchester Cherry Trees Care Home? Likely

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Average Rating:   3.8 out of 5

Staff are very friendly and use names of residents frequently if not always. Staff are very caring. Activities varied and good. Cutlery and glasses don't always look clean after going through the cleaning process. Dirty marks on carpet not cleaned straight away as not reported by staff.

How likely would you be to recommend Barchester Cherry Trees Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My grandmother has been a resident for only 8 months but seems to have settled quite well into the home. The staff here all seem very nice but seem to be rushed off their feet all the time. So when my grandmother rings her alarm it can sometimes take an unacceptable length of time for a carer to respond. She has also seen a lot of changes in staff in the short time she has been a resident. Her room is quite comfortable, food, on the whole appears good and there is a good range of activities available for those who wish to join in.

How likely would you be to recommend Barchester Cherry Trees Care Home? Likely

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Average Rating:   3.6 out of 5

My daughter has been taken out many times to theatres, cinema, zoos and has thoroughly enjoyed all of these visits.
The activities staff really try hard to do many interesting things to keep residents happy.

How likely would you be to recommend Barchester Cherry Trees Care Home? Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 Apr 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Clive

Clive Edward

Job Title: Head of Memory Lane

Description:

My aim is to ensure a high standard of care in Memory Lane and to make a difference to our residents lives. To ensure continuous improvement and to achieve outcomes that have a positive impact on the residents lives. To deliver values and excellences to all our residents in my care and to guide and direct my team in the same way. To spread the passion towards achieving person centered care across the home.

Kelly

Kelly Webb

Job Title: Admin Assistant

Joined: 2014

Description:

Kelly provides clerical and administrative support to the Administrator and General Manager. Kelly meets and greets all visitors to Cherry Trees, both on the telephone and face-face.

Lynda

Lynda Wharrad

Job Title: Admin Assistant

Description:

Lynda provides clerical and administrative support to the Administrator and General Manager. Lynda meets and greets all visitors to Cherry Trees, both on the telephone and face-face.

Maxine

Maxine Hicken

Job Title: Head of Housekeeping

Description:

Maxine will manage the housekeeping and laundry teams, ensuring that all areas of Cherry Trees are clean, tidy, presentable, as well as the residents clothing and bedding. The wellbeing of residents, guests and visitors is paramount for Maxine.

Clare

Clare Sexton

Job Title: Head Chef

Description:

I have worked at Cherry Trees since September 2003 and am passionate about the nutritional welfare of our residents. My team and I cater for varying diets including vegan, diabetic and celiac. I am married to Mark with three stepchildren, one dog, seven chickens, three quail and three ferrets! I also have a keen interest in market gardening and provide local farm shops with homemade jams, pickles and chutneys.

Donna

Donna Johnston

Job Title: Activity Co Ordinator

Joined: 2011

Description:

I started working at cherry Trees 3 and a half years ago as a Carer, I then progressed to a Senior Carer and have gained my NVQ 2. I am now the homes Activity Co Ordinator. I am very passionate about this role as I feel it is important for the residents to be able to enjoy themselves within the home and with trips out and about.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Cherry Trees Care Home