Barchester Cherry Trees Care Home

I'm not sure the words I write here will do Cherry Trees justice - they are faultless in everything they do, and the level of the care both my Grandparents received has brought comfort to us at a time when we haven't been able to visit. Sadly my Grandfather passed at the height of Covid-19, and at a time when staff were already extremely busy, however, we couldn't have asked for more from the care he received during his final days - the carers treated him as though he were their own Father/Grandfather/Great Grandfather. Cherry Trees gave both my Mum and Aunt comfort in knowing my Grandfather was well cared for during a time that was difficult to comprehend. I only have good things to say about Cherry Trees, but it wouldn't be what it is without the wonderful staff who are truly dedicated to the level of care they provide, whilst making the home an enjoyable and stress-free for my Gran who has dementia. Thank you, Cherry Trees, for all your work.

I just wanted to to say a big thank you to all of the staff at Cherry Trees for looking after my dad so well in these very challenging times, knowing he is safe and well cared for means so much to us as a family. Recently we have been through a difficult time and I would like to say a particular thank you to the manager, administrator and the receptionist for being so supportive and understanding in what was very unsettling times for us all. It was so reassuring to know everyone at Cherry Trees (all staff) wanted to help and most of all wanted the best outcome for my dad, it clearly showed how much the 'Cherry Trees Family' are so strong and work together so well and do go the extra mile when needed to look after their residents as well as their families. I can not thank them enough for their continued support and care, nothing is ever too much trouble for them. Thank you to everyone at Cherry Trees for your amazing hard work, you are all so very much appreciated and valued.

My mum went in about six weeks ago, she had dementia and underlying health issues. Unfortunately, she passed away last night, and the manager called me to allow me to go and see her at peace in her bed. I was able to sit with her for a while and say my farewell. The staff have been amazing throughout my mum's stay and kept me up to date on how she was doing. Allowing me in last night to say goodbye is something I shall never forget, and I am truly grateful to all the staff that helped my mum. I would highly recommend this wonderful home for anyone. A truly remarkable place with so much love.

Very friendly, caring, empathetic, very professional, clean, organised, well looked after, would recommend Cherry Trees to anyone. My dad is very happy here and my mum is so happy that he is here. He settled well and all his needs are met.

As one of my close family friends are here, the service and care given is great. They take care and look after you as visitors and the residential living there is like being at home. Polite, well-mannered staff and have no complaints. This is one of the best care places I have visited with 100 percent service and help given. I recommend any one to use the service at this place and send their family here. No complaints - really great. 100 percent the right place if you're looking for a family member to be happy. Very clean, tidy and a fair price with great facilities.

My husband and I have found Cherry Trees to be the most welcoming and caring care home we have experienced. The staff are so helpful and friendly and extremely dedicated to their roles. The manager has been so very helpful in being available for meetings or telephone calls to keep us up to date with details about the resident concerned - a very close friend of ours - and she provides strong leadership. The rooms and facilities are tremendous - it is like walking into a 5-star hotel, in particular, the reception and cafeteria areas. The interior design has been given a lot of thought, from layout to colour schemes, to furnishings, and ornaments. Everywhere is so clean and the food is amazing, served in a wonderful restaurant. The outdoor green space is vast, colourful and peaceful and the courtyard garden is a lovely place to relax. The home is set in lovely countryside but close to shops if needed, and there is a large car park. We would definitely recommend Cherry Trees.

I find all staff very helpful, friendly and informative and most importantly always have a smile for you. My cousin is well looked after and seems very content. It is comforting to know she is safe and well looked after, especially at this very difficult time. I would like to thank them all.

The staff are so caring and dedicated. They looked after my dad so well and always treated him with dignity and respect and he was very settled during his time. Thanks to all of you at Cherry Trees, you're an asset to your profession!!

My husband came to Cherry Trees in January 2019 with vascular dementia and Parkinsonism. During that time, there have been three managers. The last two have been very good and have made vast improvements. The great care and devotion of the staff are beyond compare. Nothing is too much trouble. Sadly my husband died in April but not from the virus. The latest manager has been amazing, especially during this dreadful pandemic. The health and safety of the residents have been their priority. The food is excellent, there is a superb chef who provides a choice of breakfast. My husband loved his cooked breakfast, and he had three courses for lunch and evening meal. I cannot praise the staff and management enough for the great care they took of my dear husband and making his final 15-months of his life so very happy. I would highly recommend this excellent home to anyone needing nursing care and great compassion. I cannot begin to thank them enough. A truly wonderful home that feels like your own home.

Barchester has such outstanding service. Their staff are so polite and professional, from the reception to the service received whilst my mum was there. My mum stayed there for three weeks and during the COVID period; the reassurance they gave throughout just dispelled all worries or concerns that we had. Fantastic through and through.

Brilliant care home, took my dad at very short notice. Dad said staff were lovely and food was great. Communication and understanding/caring attitude of all staff was excellent. Can't recommend highly enough, will definitely be using again for respite care. Many thanks.

My mum has been a resident at Cherry Trees for 18 months now and during that time the staff have always been kind and caring. Mum can be quite stubborn but she is always treated with respect and dignity and the staff have taken the time to get to know her well. Mum loves to get involved in the numerous activities and outings and when we go in to visit we are made very welcome by all staff. The staff are always helpful and the level of care is excellent, it is obvious that they really care about their residents. The communication with the management is excellent and they include us in any decisions that need to be made about Mum. The Cherry Trees really is a lovely home with great facilities and amazing staff and we know that we made the right choice for our mum.

Having visited my parents and more recently my mother on a daily basis for over ten years, I have seen many general managers at Cherry Trees. In my view, the present and previous general managers instigated a more thorough daily care package for residents than previously in place. All the present staff of all the departments are kind and compassionate and friendly. My mother is in safe hands. Covid-19 has presented many challenges, not the least of which is being unable to visit the home and give reassurance. However, I know that my mother values the staff and appreciates them spending time with her when possible in these busy times. I am particularly grateful that staff take time to involve me in my mother's care and show me how they keep her happy and healthy, with video calls, photographs and up to date information about any change in her circumstances. I couldn't be with her on her birthday but all the staff made it a day to remember for her. Please keep up the good work.

What a truly amazing place. My mom is a resident there the care, dedication and love and respect they show me and my mom is priceless and the support they offer me. Nothing is too much trouble, always there to help with my moms care and organizing getting her hair done, which my mom loves. I was truly blessed when we found Cherry Trees.

Because of Coronavirus, we were not able to be with my mother for her 100th birthday, to which we had all been looking forward. We need not have worried as the care staff made her day wonderful with arranging video calls, a cake, a party and making sure she got all her presents, flowers and cards, including the one from the palace. Loads of photos and a video came winging their way to us so we could enjoy the day too. Many thanks to such lovely people.

I just wanted to pass on how impressed I am by the staff here, especially during these unprecedented times. My mother resides here and is bed-bound with Progressive Multiple Sclerosis. As I am currently unable to visit, due to Coronavirus, she has been quite disappointed not to be able to see me and have our usual contact. When I sent flowers recently, one of the receptionists, kindly took the time to take photographs of my mother holding the flowers and then she wrote a card on behalf of my mother and posted it to me with the pictures, Just so kind and thoughtful. There are a few treasures in this care home: one whom I have just mentioned, one incredible nurse in particular with a heart of gold, also the ever-helpful handymen, amongst the many others.

Wonderful to know our loved ones are in such good hands.

As a family, we are very happy with the care our mother is receiving. More importantly, our mother is happy with her care. The staff, with their consistently caring attitude, are the key to Mom's feeling of being looked after.

The Valentines dinner was greatly appreciated.

Friendly staff and caring. Good understanding of dementia. Always happy to answer questions. No restrictions on times to visit. Warm, comforting atmosphere. Dad is well settled here.

Value for money, very competitive, excellent.