Cow Lees Care Home Ltd

My husband was in a poor state of health after coming out of the hospital. Lost weight, was very distressed. After good care management, medicine and food, he started to improve. He enjoyed the gardens and space when weather appropriate and we were able to take him for a stroll. He was in Cow Lees for 3 years and was content and happy. I visited at least twice a week at different times. The staff answered all my questions and looked after him very well. Thank you to all.

It's been the hardest 14 months of my life and must be equally hard for my dad who has led an independent life for all his adult life but this place seems to make him feel OK and for that I thank them.

I would like to say that I am very impressed with the care and standards the team maintain in this facility; it is outstanding. The carers are so lovely, and their attention to the residents I cannot fault. I visit most days of the week, and it's like a family. I've got to know most residents and their families, and it's just wonderful to go and feel so relaxed; the most important feeling is that your loved one is happy and being looked after under immaculate conditions. It's a wonderful place and environment, and I thank you all from the bottom of my heart.

Thank you to all that take such good care of my dad.

My husband is resident in Cow Lees Care Home Ltd for just over three years. The care given is excellent and the staff are brilliant. There is never a problem if I need to speak to senior staff or manager. Very good 2-way conversations to solve any problems. My biggest problem is about the furnishings which are very poor indeed, it smells disgusting. Cow Lees Care Home Ltd needs money spending on it sooner rather than later.

We are very thankful to all the staff for their care of my father.

This care home is excellent overall, the management and staff are always willing to go "the extra mile" to ensure residents are well looked after, caring at mealtimes that all residents have eaten and drunk, toileting is done regularly, residents are comfortable and as happy as they can be. There are Namaste days and regular bathing. All residents are washed and changed for bedtime (not done in many places my husband has been). He is supported and encouraged to still maintain his freedom. Any outbursts are quickly monitored and medication rarely needed. He has a life back.

My partner, having previously been in two care homes, Cow Lees ticks all the boxes for everything. The home is spotless and the food is absolutely lovely which I know is all home cooked which I have sampled on a few occasions. I live in Coventry, don't drive so it takes about 2 hours to get here. When I don't go I have no worries he has been cared for 100% because at the end of the day it is about him, not us.

Cow Lees cares very well for my brother who has late stage early onset dementia. They managed his initial very difficult and aggressive behaviour with professionalism and compassion. They continue to manage him well now that he is very immobile and unable to do anything for himself. The staff are lovely and clearly like working at Cow Lees who seem to be a good employer.

My only reservation is that there could be more activities on the ward for the residents. I would like to see more input from therapists and perhaps occupational therapists. These are not things that my brother could access now because of the severity of his illness but some other residents could.

I can certainly recommend them.

My father has been a resident of Cow Lees for nearly 3 years as a dementia sufferer and in all that time we have found the management and staff to be very helpful, caring and patient. They will always take time to talk to the family and assist in any way possible. Before he became a resident at Cow Lees, we had some poor experiences of other care providers during his periods of respite care, so it was a great relief when we made this permanent move and discovered from day one just how Cow Lees always puts the residents and their families first.

Cow Lees, Sole End is perfectly designed for Dementia residents with behaviour issues. It is such a pleasant facility with a wonderful outlook.

My father was admitted in Nov 2016 and passed away March 2017. I cannot praise the staff enough for their care and understanding during this difficult time. Dad had a diagnosis of Alzheimer's which gave rise to challenging behaviour and left him in a vulnerable state but he was made to feel welcome and treated with dignity and respect. All areas were clean and tidy, bathrooms spotless and bed linen changed regularly. Residents clothes are laundered on site to a high standard, meals are cooked on site. All residents are clean and well dressed. Staff are friendly and approachable. Activity coordinators do their best to promote a happy atmosphere with singing, dancing, tea parties, Christmas concerts. Visitors are welcome at any time and good rapport is made with the staff. It is obvious that staff have been trained in dementia care and dad's end of life care was excellent. As a family, we can only send our thanks to all involved in making dad's last few months as comfortable as possible.

I find the staff at Cow Lees Care Home Ltd work extremely hard in sometimes difficult circumstances. In my mum's unit, they have a mix of residents with lots of different needs. It's good that a lot of the staff have been there a number of years. They get to know their residents which is very important. For instance, my mum walks around all day and is never still for very long. They have to keep an eye on her constantly which can be very challenging but they are really patient with her. Our family are really pleased with the care she receives.

My mother has been at this care home for 2 years and 9 months having been at a home which could not cope with her sometimes challenging behaviour. Cow Lees Care Home Ltd has her settled and content in her surroundings due to the excellent management and staff. I have always found them to be helpful and attentive. The care home itself is not the most modern and is a little shabby in some places but is always clean. There are activities laid on and the residents are encouraged to participate.

Also, nice summer fete's the residents enjoy and Christmas concerts. It was our Diamond Wedding Anniversary last September 2015 and they arranged a lovely party for us and family including the residents as well. It's like visiting friends when you go through the door.

I am speaking for my husband as he has dementia, Cow Lees Care Home Ltd is a great home and my husband has been here for nearly two years. He is well cared for by lovely staff who all work so hard looking after all the residents. I visit regularly and always feel welcomed by everyone.