Galanos House

Banbury Road, Southam CV47 2BL
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10 95 Reviews
  • Galanos House, Southam
Galanos House is situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. The home is set within a number of attractive landscaped gardens. The home organises regular shopping trips in their minibus, as well as visits to the nearby historic towns of Warwick, Stratford-upon-Avon and Rugby.

At Galanos House, they recognise the importance of residents’ shared experiences. People there form special bonds and make new friends. They offer nursing, residential and dementia care, as well as respite and day care. The home is purpose built and opened on its current site in September 2002. It now has 91 spacious single rooms, all of which have en-suite facilities. The smaller lounge areas and seating alcoves give the home a cosy, comfortable feeling, where you can sit and relax with a good book, enjoy a board game or chat with friends over a coffee. The air-conditioned conservatory gives the space an outdoor feel with an indoor temperature.

The care at Galanos House has been classified as ‘outstanding’ following a Care Quality Commission inspection in November 2017. Galanos House was also named ‘Care Home of the Year 2015’ by the National Care Awards, for its high standard of care and dedicated dementia care unit, Poppy Lodge.

The social side to life at Galanos House is very important. Their wellbeing team make sure there’s always lots to look forward to, including quizzes, art and craftwork, dancing, singing and concerts. Guests are always welcome to join residents for a meal in the dining room. The in-house cinema and bar add to the residents’ enjoyment. Camaraderie, social interaction and helping residents pursue their hobbies and interests play a big part in the day-to-day life at Galanos House.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1426
  • Self-Funded Residential Dementia Care: from £1517
  • Self-Funded Nursing Care: from £1802
  • Self-Funded Nursing Dementia Care: from £1517
  • RESPITE Self-Funded Residential Care: from £1426
  • RESPITE Self-Funded Residential Dementia Care: from £1517
  • RESPITE Self-Funded Nursing Care: from £1802
  • RESPITE Self-Funded Nursing Dementia Care: from £1712

These prices are only a guideline, please contact Galanos House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jo-Anne Wilson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ex-Service men and women and their dependants
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2002
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (101)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (101)

Visiting

  • Open visiting. Masks are required to be worn for the duration of the visit

Parking

  • On site parking including accessible parking

Galanos House Reviews (95)

10

Galanos House has a Review Score of 10 (9.957) out of 10, based on 59 reviews in the last 2 years.
Over all time Galanos House has 95 reviews.

Overall Experience
  • 92
  • 3
  • 0
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Date Published
  • 95
  • 13
  • 37
  • 59
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Reviewer Connection to Galanos House
  • 44
  • 15
  • 5
  • 4
  • 4
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 61-80
Review from Ann S (Niece of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident of Galanos House for 4 years. She has received an unprecedented level of care from all the staff especially considering her disabilities. Her room and facilities have been adapted to ensure she can be as independent as possible whilst the nursing staff have also tendered
to her every medical need. I and her family cannot praise the home enough. There is stability in the home through guidance from an experienced and long-serving senior management team which enables it to be run efficiently and effectively. The caring and supportive attitude from all levels of staff is reflected and experienced not only by the residents but by myself and her family. We are always kept up to date with regard to my aunt's health, wellbeing and needs and it is lovely to know that she is in a safe, clean and supportive environment. It really is home to her. I believe she is in one of the best care homes in the country thanks to everyone involved.
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Review from S F (Daughter of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff at the meeting very helpful. They wanted to know what we thought about all aspects of Galanos House Care Home. Any questions we asked they answered and gave good reasons as to why things are done a certain way. I find all residents are treated with great patience and care and feel
my mother is well looked after and I have great gratitude to know she is safe and being so well cared for.
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Review from C T (Daughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm pleased to have my Mother in Galanos House. I can’t visit often, but always know she is being well looked after. Great environment. I’m impressed with infection control / Covid measures. Food looks good. Staff seem patient and caring with my Mother, despite her challenging behaviour. Security is
good regarding entry/exit of the PoppyLodge dementia unit.
The 6 monthly phone reviews are comprehensive and my input is valued.
As I work, I can’t get to carers meetings - so I’d love them to be held via Zoom also, and for minutes to be published for me to read.
It’s sometimes difficult knowing who to contact via phone/email if I want to communicate with staff.
I don’t like sending money through the post, so would like to be able to send cheques/money electronically for her “pocket money”.
I am most impressed with Galanos House though, and would recommend it to others.
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Review from J B (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has spent many years as a resident at Poppy Lodge, initially giving her a new lease of life and companionship that she really needed at a time when her quality of life appeared diminished. Mum has become part of the family there as we have ourselves.
All the staff are warm and welcoming and the
level of care is excellent. Mum is supported, nourished and protected by the Poppy Lodge family and by extension Galanos House.
In my experience, Poppy Lodge is beyond comparison in the care and support it offers residents and their families, it has given us peace of mind knowing that Mum is cared for in a lovely environment.
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Review from Richard C (Regular Volunteer) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enjoy volunteering in the sporting memories sessions hosted by Galanos House. We have a small but regular group of attendees who seem to appreciate the conversations and activities. I admire the skill, enthusiasm and dedication of the staff and other volunteers involved.
One disappointment has been
the rescheduling of the sessions from fortnightly to monthly, which means that on several months in the future they will clash with another activity for me, which takes place on the alternate week to sporting memories. As a result, I shall miss sessions.
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Review from Bruce D (Regular Volunteer) published on 5 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m a relatively new volunteer at Galanos House but every time I attend for one of the very many varied activities it always strikes me what a happy, caring and homely place it is.
It’s not just a home but each individual’s actual home where the staff are so caring and enthusiastic, always ready with
a smile or cheery comment but equally importantly providing care and support in a comprehensive and dignified way for each resident.
The décor and amenities encapsulate the warm feel of the place, after all it's home so somewhere to be comfortable and happy as we would all want to be in our latter years.
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Review from A H (Regular Volunteer) published on 5 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dementia Day Care offers excellent supportive care. Volunteering there is very enjoyable as the staff are very friendly and welcoming. The care offered is very well structured and geared to fulfilling a diverse array of activities for the day residents to participate in.
The environment is very relaxed
and respectful.
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Review from M D (Regular Volunteer) published on 5 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consistently brings new innovations to the care of veterans and their families. All residents/beneficiaries are given the chance to be as involved as they wish in countless activities every day; from learning a language to taking part in international competitions. Nothing is beyond the scope of this
wonderful home.
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Review from T P (Wife of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found that over the five years my husband has been a resident of Galanos House, I have been welcomed into the family that is Galanos. Nothing is too much trouble and there is always a member of staff at hand if need be.
The level of care is excellent, I know that my husband couldn't be in a
better place, he is supported emotionally as well as physically and it is a joy to see my husband enjoying the activities that are on every day.
Thank you Galanos for all you do and the support you give.
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Review from Janet K (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Have found that the care received is of a good standard and our relative always appears clean and well cared for. Relative's room is always clean and tidy. Laundry is always returned promptly and of a good standard. The staff are always friendly and helpful. Would like more communication from senior
management.
Reply from Jo-Anne Wilson, Manager at Galanos House

Thank you for your review. I am so pleased you are happy with the care and housekeeping. I am sorry you feel our communication is not what you would like, please do come and see me when you are next visiting.

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Review from K M (Son of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the level of care. The staff are very helpful, courteous and genuinely caring of the residents. It's reassuring for the family members to know that the resident is being looked after, has regular good quality meals and is treated with dignity.
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Review from L K (Niece of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Galanos House for the last few months. I am so impressed with the care she receives and the kindness, knowledge and enthusiasm of the staff. I would certainly recommend Galanos House.
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Review from J N (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Poppy Lodge, Galanos House for nearly three years and we are so pleased with how well she has settled. The atmosphere at the home is excellent and all the staff make everyone feel welcome and cared for at all times. We all feel so confident in the care that my mother
receives. Lots of activities and things to do make the days so interesting. We could not be happier.
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Review from S H (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home and the wonderful staff take great care of my relative. They know the residents well, know their foibles and are quick to let us know of any changes in their condition. The facilities are excellent and the activities plentiful and varied. Couldn't recommend it enough.
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Review from Charles M (Brother of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Galanos House since 2006. Throughout this period, I have been immensely impressed with every aspect of the care he has received. In particular, I have valued the various friendly personal contacts I have had with the staff at every level. I greatly admired the range
of activities which continued to operate during the difficult days of the 'lockdown'.
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Review from John J (Husband of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife went to Galanos House in February 2017, when she was taken ill with an infection of the urine. She has had the best care continuously since that date. The nursing staff and the care staff are very conscientious, indeed, helpful, caring and concerned. She has received exemplary treatment, I don't
think is possible anywhere else in the world.
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Review from J O (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The accommodation, service levels and administration are excellent, however, the overriding feature within Poppy Lodge is the patience, enthusiasm and caring attitude of the staff. It is particularly pleasing to see these aspects displayed by the younger staff.
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Review from M S (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is very happy and content at Galanos House. He could not be in a better place as the care and attention he receives is top-class. The staff are so considerate and caring to both the residents and their families.
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Review from L E (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care and attention my mum receives. I have only given a 'good' rating for her room as the window catch has been missing for a few weeks. It may, of course, be on the 'to-do' list.
Telephone communication is much improved, although I wish that the staff would answer with their
name. Small point.
Overall, a happy home.
Reply from Jo-Anne Wilson, Manager at Galanos House

Thank you for your comments. The window catch has been replaced, I am sorry that it appears to have taken some time to fix.

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Review from P W (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are kind and very caring. The residents are treated with respect and the lead-up to Christmas was very busy and there was plenty of choice for things to do. The home is always clean and feels very welcoming when you enter.
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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Galanos House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Galanos House is calculated as follows: ( (670 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 699 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Galanos House is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Nov 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Jo-Anne

Jo-Anne Wilson, MBE

Job Title: Registered Manager Joined: 2003

Jo-Anne became the Registered Manager of Galanos House in 2003. Since then she has made a difference in not only the lives of many residents, but also staff members past and present, volunteers, and all the friends that come through the doors of Galanos House.


Jo-Anne was presented with an MBE by His Majesty King Charles III in February 2023; in addition to this, Jo-Anne holds the title of Queen's Nurse and sits on many boards including the Quality Matters board, the Task and Finish group for the RCN, and is the chair of the South Warwickshire Registered Managers Network for Skills for Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Galanos House to verify any information. View our terms and conditions. Galanos House has an Enhanced Service - more info.