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At Galanos House, they recognise the importance of residents’ shared experiences. People there form special bonds and...
Care Provided by Galanos House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 101 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Galanos House for full pricing details and T&Cs.
Contact Galanos House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Royal British Legion
- Voluntary / Not for Profit Owned
Person in charge
- Jo-Anne Wilson (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
- A care home for Ex-Service men and women and their dependents
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2002
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (101)
- Single Rooms with ensuite Wet Room (101)
Visiting
- Open visiting.
Parking
- On site parking including accessible parking
Galanos House Reviews (99)
Galanos House has a Review Score of 9.9 (9.930) out of 10, based on 41 reviews in the last 2 years.
Over all time Galanos House has 99 reviews.
He enjoys coming each week and it has improved his condition. The staff realised he can still write poetry and it's been a nice way for us to connect and communicate again.
I could not recommend Galanos highly enough. They have also been really flexible in the care. Thanks for all your help during a difficult time for us.
My mother-in-law has consistently had the most amazing care in the seven years since she has been at Galanos House. Every member of staff we have met has always been so professional, caring and friendly not only giving amazing care to my mother-in-law but to our family, always a welcoming smile. We truly have been part of the Galanos family, we are so very happy it truly has been a home from home.
Thank you, our ethos here as a member of staff is that we are coming to work in our wonderful residents homes so it great to hear that you felt this was so. We do feel that we are all part of the Galanos family which contributes toward a lovely welcoming feeling and atmosphere. Thank you so much for your kind words.
I've just spent 4 days visiting the home and it has the most wonderful facilities for residents and visitors and it feels like a real pleasure to visit.
Thank you so much for your kind comments, it is really appreciated, I will be sure to make sure that this is fed back to the staff. Indeed we are so lucky with the wonderful facilities we have here and i am so glad that your visits have been pleasure.
Always lovely to visit Galanos, everyone is so happy to answer any queries. My uncle is still settling in really but seems quite content. He has a few medical problems, especially with mobility. I was delighted to see he is using his walking frame again and can make his way to the bathroom. Obviously, this is down to the patience of the staff taking the time to encourage him.
I am so pleased to hear this to hear this, maximising mobility is so important and comes with increased confidence which is always so welcome. Our staff are truly passionate about the care that they give our wonderful residents and an opportunity to enhance their lives is always seized upon. Thank you so much for your kind review.
The dementia unit, Poppy Lodge, at Galanos House, is like paradise. The residents are so well cared for. The staff are cheerful, attentive, respectful, resourceful and kind. The residents are treated very much as individuals, with patience and good humour by all the staff, not just the carers themselves, but also the ancillary people too. The care team all seem to be skilled and highly motivated, which must to a great degree be down to recruitment, quality management, paying people properly, and ongoing training, which does Royal British Legion and Galanos House great credit, but most of all, they are patient and kind, which you can't put a price on.
Excellent, they are more family than care provider, I have had an extensive Galanos House experience using day care facilities, respite and full day care and end-of-life care, I couldn’t fault them nor could I have got through any of the last ten years without the constant support, collaboration and first-class facility! I am and forever will be in their debt, as a daughter of ageing parents and a mother of developing young adults. The staff haven’t just afforded loving, accommodating support to me but also an excellent role model to them of excellent standards of compassion while looking after their grandparent! Closest thing to heaven I will ever experience, thank you.
Excellent care and good visits in a separate quiet area at the end of the corridor in Poppy. Staff earlier provided help with getting my mother into a wheelchair to take her to this spot. But now they put her permanently in a wheelchair which is more sensible. Some worries that other residents come across during our visits but carers are very good at heading them off and have told us not to worry about needing to offer the other resident in question a drink since the carers are prompt at offering that.
First-class care by Galanos for my father who is 98 and with dementia. He is well fed, always very well dressed and clean and well groomed. When I ask him how he is he always says he is comfortable, and with no worries. Before he went to Galanos he was sleeping badly due to prostate problems, anxious and very irritable. Now he is calm, happy and his old charming self. It is priceless to have this gift of peace with him.
I saw my sister for the frist time since a year ago and we had a meal in your hub it was first class and then I went with my sister to her room, what a smashing room it was and she is so happy and looked after as well.
Galanos House is simply a wonderful place, staffed by Angels. It has three sections - residential, nursing and dementia, and the particular needs of each individual resident are catered for appropriately. I could not be more grateful for the care that my mother receives, the staff go above and beyond to look after her as best they can. Thank you!
We are very happy with the care that my mum has received at Galanos House. All of the staff that I have met treat her with dignity and respect. I can relax in the knowledge that she is safe and being well cared for and is very happy. Despite having Alzheimer’s disease and the confusion it brings, she tells me often how happy she is. The activity program is second to none, there’s always something interesting going on and the volunteers are wonderful. Mum especially enjoys the music events. She was very happy that she had a visit from one of the visiting clergy. Beforehand, Mum was a regular churchgoer, so spiritual care is very important to her. Thank you so much to all the staff and volunteers, you are amazing.
Mum has just moved to Poppy Lodge dementia care unit. It has been a difficult time for the family moving her from independent living but now she is there we have absolutely no doubt it was the right decision and best place for her. Mum's transition from day club into her room went smoothly, the staff were wonderful in supporting us to manage her move. Every single member of the staff and volunteer team have been so kind, understanding and empathetic. The move has meant that mum is around other people mostly of her own age. The team keep her engaged in some wonderful activities that are fun and stimulating. It is clear that staff are well trained in dementia and understand that relatives are living with dementia too. Mum's room is bright and a good size and she has been allowed many of her own home comforts. All staff are very approachable and keep us well informed through their social media page. We know she is being given the best care and no longer suffering alone at home. Wonderful.
Our visitors all comment on the good vibes within the home from the minute you walk in the door.
Incredible understanding of dementia needs. All residents are cared for and supported as individuals. My mum regularly states how happy she is, feels safe, secure and well cared for. Praise for every aspect of Mum's care.
He received a very warm welcome and has settled into life at Galanos extremely well.
When we visit, all of the staff and volunteers are very, very friendly - everyone deserves a 5-star review.
We are amazed by the amount of activities organised for the residents each week.
We are so happy that Dad has become part of the Poppy Lodge/Galanos family.
The care and attention to detail are first-class.
Staff are without exception consistently extremely caring and diligent, I cannot praise them enough. They all go the extra mile and nothing is too much trouble to provide a first-rate standard of card.
My father has received very kind and stimulating care ever since he entered Galanos House earlier this year. He is healthy, happy and seems to have regained his sunny personality. He is encouraged to be busy and involved with the many activities provided at the home. We are welcomed in whenever we have a chance to visit and staff are always willing to chat about his needs and activities. We feel very positive about the environment he is living in and it is giving him the best quality of life he could hope for with his condition.
My husband came for daycare from around August 2022. They cared for him so well and supported me emotionally. He moved to respite in January 2023 and transitioned to full-time care in Poppy Lodge from February 2023. The staff throughout have provided love, care, and careful management of his needs and supported me to play a positive part in his life. I am so grateful to all for their professionalism and dedication. The whole place is joyful and loving and there is so much fun and laughter.
Excellent care. Friendly, happy, professional staff. Vibrant and caring atmosphere. Excellent program of varied activities, trips and entertainment. The building is modern, bright, homely and practical. Staff are always happy to help, cheerful and hands-on.
I cannot thank the staff and management at Galanos House enough, they have been so supportive, sympathetic, understanding and caring towards my father who is a resident and has dementia. The activities team does wonders to keep him stimulated and active, the social media page keeps you updated with what activities and events are taking place at the home, and there is a positive social atmosphere which Dad engages with, it is a special place run by special people.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2025Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Galanos House.
There are no upcoming events for Galanos House.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: Galanos House
Accreditations
There are no accreditations posted yet for Galanos House.
Meet the Team (1)

Jo-Anne became the Registered Manager of Galanos House in 2003. Since then she has made a difference in not only the lives of many residents, but also staff members past and present, volunteers, and all the friends that come through the doors of Galanos House.
Jo-Anne was presented with an MBE by His Majesty King Charles III in February 2023; in addition to this, Jo-Anne holds the title of Queen's Nurse and sits on many boards including the Quality Matters board, the Task and Finish group for the RCN, and is the chair of the South Warwickshire Registered Managers Network for Skills for Care.
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