Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW
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9.8 90 Reviews
  • Milford House, Belper
A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.
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Care Provided by Milford House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Nicole Thompson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Milford House Reviews (90)

9.8

Milford House has a Review Score of 9.8 (9.847) out of 10, based on 56 reviews in the last 2 years.
Over all time Milford House has 90 reviews.

Overall Experience
  • 76
  • 14
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Date Published
  • 90
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  • 56
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Reviewer Connection to Milford House
  • 38
  • 21
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
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Total of 90, showing 41-60
Review from K D (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has lived at the Coach House since 2020. She has advanced dementia with significant and challenging behavioural problems. Under the outstanding leadership of the lead nurse, the nursing team have managed my mum's dementia care with a professional, caring, consistent and supportive approach. Mum
is calm, clean, well fed and comfortable whenever I visit, which is quite an achievement. Despite Mum's complex and demanding illness, she has been treated with respect, dignity and kindness and the staff have ensured that she is able to live her best possible life. I will always be grateful to them for this.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for reviewing our care home and for your kind words. Your lovely comments are really appreciated.
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Review from S K (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is really well looked after at Milford House. She seems very settled and happy. The food is lovely and she eats so much better here than she did at home, as she has got company.
All the communal areas are always clean and tidy, Mum's room is perfect for her. She especially loves her orchid.
Reply from Sheila Barwick, Senior Manger at Milford House
Thankyou for your review, it is really appreciated. We are so pleased your mum is happy and settled.
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Review from R B (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mom's dementia got to the point where she couldn't safely remain in her home, she moved initially to a care home in Scotland near my sister. She was there for six months but never really settled. The food that was served had no resemblance to the menu. And activities happened once in a blue
moon. In the end, we decided to move her down near me. I looked at several residential homes near the area and Milford house seemed the best. Albeit slightly more expensive than the others. The carers are genuinely caring. There are lots of activities. The food is pretty good and the rooms are nice. The lift is noisy, but it's an old building so perhaps unavoidable.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for reviewing our care home. Your kind comments are really appreciated.
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Review from S M (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in Milford House Care Home since July 2024, having had a short respite stay beforehand. He has always been treated with kindness and respect by all the staff, who are equally friendly and welcoming to visitors at all times. My father particularly enjoys the food and company
at the home and loves having a chat and sharing jokes with the staff. There are regular activities arranged for residents, which they clearly enjoy and often include family, friends and the wider community. Although he has had several health challenges during his stay; these have been dealt with very professionally at all times and this gives me great confidence that he is being well cared for at Milford House.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for taking the time to review our care home. Your kind comments are really appreciated.
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Review from Hannah S (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor, always made to feel welcome and feel part of the Milford House family. Staff are great with my mum, treat her with dignity and love at all times. Activities are open to all residents and visitors. My mum loves the variety of activities, especially those which include music in one way or
another. Mum has lived living at Milford House since the day she moved in. Thank you all for your care.
Reply from Mark Binns, Manager at Milford House
Hi, thank you so much for taking the time to write such a lovely review. I am so pleased to hear that my excellent team are making you feel welcome when you visit and that both you and your mum enjoy…read more
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Review from Tim H (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had to move into Milford before Christmas as his dementia had become too much for the family to cope with. The manager and his team provide excellent care. The Montessori philosophy creates a calm atmosphere within the home. The food and activities are excellent. The place feels more like
a home than a clinical institution. It is welcoming, comfortable and relaxing.
Reply from Mark Binns, Manager at Milford House
Thank you so much for your kind words. I am pleased that our home provides the homely environment that you mention, it is certainly something that we strive for. Thank you also for your comment about…read more
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Review from Jed I (Son of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Milford House has always been a warm and welcoming place for my Mother. Years ago she was visiting friends and relatives there and now she’s a resident. So, she’s now able to enjoy the care and respect she’s getting in her latter years and I get to visit her regularly and see how well she’s being looked
after. The home is always well-ordered and there are many activities organised for those who are able. Mum can connect well with the staff and I’m sure this is the place she’s happy for her closing years.
Reply from Mark Binns, Manager at Milford House
Thank you so much for your kind words in this review. I am pleased that we are providing your Mum with the care and support that she needs. She is a pleasure to care for.
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Review from Sarah W (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Milford House for nearly a year now. He is really well cared for. I live abroad, and Milford keep me well-informed about any changes in his health or needs. They are always patient and kind to my Dad, and with us too. All of the staff are so kind, it is very reassuring for me to know
that my Dad is safe and well cared for. Thanks, Milford House.
Reply from Mark Binns, Manager at Milford House
Thank you for taking the time to write this lovely review. Looking after your dad is really a pleasure and I am delighted that we are able to make you feel reassured that he is safe, as you are far…read more
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Review from T B (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Milford House are always friendly and thoughtful. I can tell that they have a genuine affection for my dad. It gives me peace of mind to know that he is being well looked after and that both the care and nursing teams put 100% into their roles.
Reply from Mark Binns, Manager at Milford House
Thank you for taking the time to provide this lovely review. It is our pleasure to look after your dad.
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Review from Alison R (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent her final years at the Coachhouse Milford. During this time she was extremely well cared for, especially during the Covid days. The staff were very tolerant of her little ways, she walked for miles visiting everyone. As she deteriorated the care altered to cater for her needs. The nurses
did a great job. The care assistants made friends with Mum, she seemed to love this. Mum always said 'This is my Happy House.' The Coach House was always clean and tidy, the cleaners do a stirling job, they always had time for Mum. Thank you all very much.
Reply from Mark Binns, Manager at Milford House
Thank you so much for your kind words, particularly at a time of personal loss. I am so pleased that our care was everything that you wanted during your mum's final years. It was a pleasure to care…read more
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Review from Julie B (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Milford House since November 2018 and has been at the Coach House since May 2022.
She has always been very well looked after and very happy and settled. All the staff are very friendly, caring and helpful.
The care home is always clean with a nice friendly atmosphere.
Reply from Mark Binns, Manager at Milford House
Thank you for taking the time to review us. It is always lovely to hear that the staff are caring, friendly, and helpful.
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Review from W B (Grandson of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to share my positive experience with this exceptional care home where my grandmother currently resides. The facilities are top-notch, providing a comfortable and safe environment. The dedicated staff members exhibit genuine compassion and professionalism, ensuring personalized care for
each resident. The range of activities offered is impressive, catering to diverse interests and fostering a vibrant community atmosphere. My grandmother, in particular, has thrived in this enriching environment. She receives attentive and respectful treatment, and it's evident that the staff goes above and beyond to meet her needs. In summary, this care home stands out for its outstanding facilities, compassionate staff, engaging activities, and the personalized care that has significantly improved my grandmother's overall well-being. I wholeheartedly recommend it to anyone seeking exceptional care for their loved ones.
Reply from Mark Binns, Manager at Milford House
Thank you so much for your very kind words and for taking the time to review us.
Looking after your grandmother is an absolute pleasure. I will share your words with my team as they deserve to know…read more
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Review from Mike T (Brother of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visitors are welcome at anytime 24/7. Nowhere is off limits. Staff are welcoming and approachable. Visitors are offered refreshments which seem to be available to residents at all times. Staff keep me, as a primary point of contact, updated on any changes in my sister’s physical and psychological condition,
including any change in her medication. Personal spaces are clean and well-furnished.
Reply from Mark Binns, Manager at Milford House
Thank you for your lovely review. It is great to hear that the team are welcoming and approachable. It is also great to read that you are given timely updates of your sister's condition.
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Review from Nicola S (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the most difficult of circumstances at end-of-life care for our Mum, Milford (Coach House) has exceeded expectations and gone above and beyond to make this a positive and comforting experience and picked up where we are unable to with our own life and jobs getting in the way. They have made a difference
to end-of-life care which the hospital could not do any more. This has given us valuable time to have the conversations we needed to have with our loved one and provided vital support to us in our most despairing moments. We are forever grateful for this being our lasting memory and know that Mum is in safe hands and that they are doing all they can for us and to give us as much time as possible with Mum by attending to her basic needs to keep her comfortable and remain with us for as long as possible.
I hope that all of the staff caring for Mum in both nursing and residential care receive this message of thanks. Their daily actions have made a difference to us and to our Mum.
Reply from Mark Binns, Manager at Milford House
Thank you for your very kind words. I am delighted that we are able to exceed your expectations regarding the care that we provide for your mum. My team at Milford is, as you have mentioned, so very…read more
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Review from C S (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my son visited Mum immediately before Christmas. Mum was still in bed, tired and grumpy! The staff were attentive and encouraging with lots of patience.
Once Mum was up and dressed we were invited to join her in the dining room.
Mum was cheerful and enjoyed her food and drink.
She then
was transferred by wheelchair at her request into the lounge where we opened some Christmas presents.
She was cheerful when we left.
Reply from Mark Binns, Manager at Milford House
Thank you for your kind words. I am sorry that your mum was a bit grumpy at the start of your visit, but delighted that the staff dealt with the situation with grace, kindness, and patience and that…read more
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Review from K W (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very well looked after and all his care needs are met. The activities are varied and my dad seems very happy. He gets on well with all of the carers.
Reply from Mark Binns, Manager at Milford House
Thank you for your lovely words in your review. It is a real pleasure to look after your dad.
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Review from Therese S (Daughter of Resident) published on 8 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and kindness shown to mum by all staff has been exceptional.
When staff are busy they still make the time to talk and encourage residents and are always patient.
I have visited several nursing homes but Milford House is outstanding in what they do
Reply from Sheila Barwick, Registered Home Manager at Milford House
Thank you for writing such a lovely review, it is really appreciated.
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Review from Lynn D (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been so well cared for since arriving at Milford House in late February just before her 90th birthday. All the carers and staff etc have been amazing with her and her family and nothing is too much trouble. She is now receiving palliative care and it is so reassuring for her family that
she is comfortable and being so well cared for, it gives us all peace of mind. I can't recommend this home enough.
Reply from Sheila Barwick, Registered Home Manager at Milford House
Thankyou for your lovely review. It is our absolute pleasure to care for both your mum and her family.
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Review from Simon W (Son of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is very happy and content and well cared for. There are plenty of stimulating events and activities. We take her out quite a lot and she is always quite happy to return and settle back in. The staff are always pleasant when you visit and genuinely show attention and care for Mum.
Reply from Sheila Barwick, Home Manager at Milford House
Thank you for taking the time to review our home. We really appreciate your comments.
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Review from Louise W (Granddaughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience is very good. The staff are very friendly and helpful and residents are taken care of. Granny seems to enjoy her time here a lot and is very comfortable. I visited for the coronation party and really enjoyed the food and activities on offer.
Reply from Sheila Barwick, Home Manager at Milford House
Thank you for your lovely review, caring for your granny is our pleasure.
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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Milford House is calculated as follows: ( (575 Excellents x 5) + (82 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 667 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milford House is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (0)

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