Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW
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9.8 80 Reviews
  • Milford House, Belper
A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Nicole Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Milford House Reviews (80)

9.8

Milford House has a Review Score of 9.8 (9.847) out of 10, based on 46 reviews in the last 2 years.
Over all time Milford House has 80 reviews.

Overall Experience
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Date Published
  • 80
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  • 46
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Reviewer Connection to Milford House
  • 33
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Total of 80, showing 41-60
Review from W B (Grandson of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to share my positive experience with this exceptional care home where my grandmother currently resides. The facilities are top-notch, providing a comfortable and safe environment. The dedicated staff members exhibit genuine compassion and professionalism, ensuring personalized care for
each resident. The range of activities offered is impressive, catering to diverse interests and fostering a vibrant community atmosphere. My grandmother, in particular, has thrived in this enriching environment. She receives attentive and respectful treatment, and it's evident that the staff goes above and beyond to meet her needs. In summary, this care home stands out for its outstanding facilities, compassionate staff, engaging activities, and the personalized care that has significantly improved my grandmother's overall well-being. I wholeheartedly recommend it to anyone seeking exceptional care for their loved ones.
Reply from Mark Binns, Manager at Milford House

Thank you so much for your very kind words and for taking the time to review us.
Looking after your grandmother is an absolute pleasure. I will share your words with my team as they deserve to know how highly they are thought of.

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Review from Mike T (Brother of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visitors are welcome at anytime 24/7. Nowhere is off limits. Staff are welcoming and approachable. Visitors are offered refreshments which seem to be available to residents at all times. Staff keep me, as a primary point of contact, updated on any changes in my sister’s physical and psychological condition,
including any change in her medication. Personal spaces are clean and well-furnished.
Reply from Mark Binns, Manager at Milford House

Thank you for your lovely review. It is great to hear that the team are welcoming and approachable. It is also great to read that you are given timely updates of your sister's condition.

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Review from Nicola S (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the most difficult of circumstances at end-of-life care for our Mum, Milford (Coach House) has exceeded expectations and gone above and beyond to make this a positive and comforting experience and picked up where we are unable to with our own life and jobs getting in the way. They have made a difference
to end-of-life care which the hospital could not do any more. This has given us valuable time to have the conversations we needed to have with our loved one and provided vital support to us in our most despairing moments. We are forever grateful for this being our lasting memory and know that Mum is in safe hands and that they are doing all they can for us and to give us as much time as possible with Mum by attending to her basic needs to keep her comfortable and remain with us for as long as possible.
I hope that all of the staff caring for Mum in both nursing and residential care receive this message of thanks. Their daily actions have made a difference to us and to our Mum.
Reply from Mark Binns, Manager at Milford House

Thank you for your very kind words. I am delighted that we are able to exceed your expectations regarding the care that we provide for your mum. My team at Milford is, as you have mentioned, so very talented. I will ensure that I pass your kind feedback on to them.

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Review from C S (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my son visited Mum immediately before Christmas. Mum was still in bed, tired and grumpy! The staff were attentive and encouraging with lots of patience.
Once Mum was up and dressed we were invited to join her in the dining room.
Mum was cheerful and enjoyed her food and drink.
She then
was transferred by wheelchair at her request into the lounge where we opened some Christmas presents.
She was cheerful when we left.
Reply from Mark Binns, Manager at Milford House

Thank you for your kind words. I am sorry that your mum was a bit grumpy at the start of your visit, but delighted that the staff dealt with the situation with grace, kindness, and patience and that your mum was able to be cheered up.

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Review from K W (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very well looked after and all his care needs are met. The activities are varied and my dad seems very happy. He gets on well with all of the carers.
Reply from Mark Binns, Manager at Milford House

Thank you for your lovely words in your review. It is a real pleasure to look after your dad.

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Review from Alan S (Son of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident of Milford House Care Home in September 2023. It is a beautifully decorated and clean building which, in some ways, feels more like a hotel than a care home. My father has a lovely bedroom with an ensuite and he settled in very quickly. The level of personal care, the food
and the entertainment/activities are all excellent. It gives us peace of mind that my father is safe, warm and well cared for. We couldn't wish for a better place for him.
Reply from Mark Binns, Manager at Milford House

Hi, thank you for your lovely review, it is really appreciated. It is truly a pleasure looking after your dad.

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Review from Therese S (Daughter of Resident) published on 8 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and kindness shown to mum by all staff has been exceptional.
When staff are busy they still make the time to talk and encourage residents and are always patient.
I have visited several nursing homes but Milford House is outstanding in what they do
Reply from Sheila Barwick, Registered Home Manager at Milford House

Thank you for writing such a lovely review, it is really appreciated.

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Review from Lynn D (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been so well cared for since arriving at Milford House in late February just before her 90th birthday. All the carers and staff etc have been amazing with her and her family and nothing is too much trouble. She is now receiving palliative care and it is so reassuring for her family that
she is comfortable and being so well cared for, it gives us all peace of mind. I can't recommend this home enough.
Reply from Sheila Barwick, Registered Home Manager at Milford House

Thankyou for your lovely review. It is our absolute pleasure to care for both your mum and her family.

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Review from Simon W (Son of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is very happy and content and well cared for. There are plenty of stimulating events and activities. We take her out quite a lot and she is always quite happy to return and settle back in. The staff are always pleasant when you visit and genuinely show attention and care for Mum.
Reply from Sheila Barwick, Home Manager at Milford House

Thank you for taking the time to review our home. We really appreciate your comments.

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Review from Louise W (Granddaughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience is very good. The staff are very friendly and helpful and residents are taken care of. Granny seems to enjoy her time here a lot and is very comfortable. I visited for the coronation party and really enjoyed the food and activities on offer.
Reply from Sheila Barwick, Home Manager at Milford House

Thank you for your lovely review, caring for your granny is our pleasure.

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Review from T K (Daughter of Resident) published on 4 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for at Milford House for a number of years and I am very grateful for the quality of the care she received from the dedicated management and staff. All of the staff have to be commended for their positive and gentle approach to providing the best care for my mum when she most needed
it.
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Review from Susan D (Daughter of Resident) published on 21 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
As I live 70 miles away from Milford House I am only able to visit my mother once a week. Since she only took residence in November 2021 and the home has been closed during that period for several weeks due to COVID I have not been able to visit that often. However, my experiences have always been very
good.
The building itself is lovely, clean and comfortable with a lovely garden for the residents. All the staff are very welcoming and very kind, helpful and supportive to the residents. There is a very happy, friendly ambience in the home. Nothing is too much trouble and I am completely reassured that my mother is well looked after at all times.
Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you for your wonderful comments, Susan. It's our privilege and honour to care for your mother. We hope to see you in the future.

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Review from Michael L (Son of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
They certainly look after the residents.
My only query is why if they need the toilet is everyone is upstairs and nobody to help hoist the residents to the toilet.
The lounges are comfortable and very clean.
I have got on with all the staff.
Would highly recommend it.
Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you for your comments. We can assure you that our floors should never be unmanned - we have care assistants available in the rooms at all times. If a resident does require hoisting, the care assistant will get someone to help using the call bell. Should you wish to speak to anyone about any concerns you may have, we are available on 01332 841753. Thanks again.

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Review from Mark W (Grandson of Resident) published on 25 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at a number of residential homes in the area and Milford House made our decision very simple, it was the perfect 'home from home' feel we were after. Everything from the staff members, food and activities, to the sitting rooms and bedrooms are immaculate and have a large open feel to them.
Ideally located just off the A6, parking was never a problem, which made visiting effortless. The Facebook page is also a great way to keep in touch with what is going on at the home. Thank you to all the staff for looking after Grandma so well. Keep up the great work, you're a credit to the sector. Best Regards
Reply from Paula Hume, Administration Manager at Milford House

Thank you so much for your wonderful feedback, it was our pleasure and privilege looking after your Grandma. Thank you and take care

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Review from Carol G (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was taken ill in late April, with the speedy response and in the care of the carers is now making great progress in her recovery. After leaving the hospital she was so happy to be back at Milford House and amongst her friends. Mum always tells me how lovely the carers are to her which also makes
me happy.
Lovely care home and excellent staff.
Reply from Paula Hume, Admin Manager at Milford House

Thank you so much for your wonderful review. It is a pleasure caring for your mum.

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Review from Susanne W (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is treated as an individual and the care is exceptional.
Reply from Paula Hume, Admin Manager at Milford House

Thank you for your lovely message. It's a pleasure and privilege looking after your mum.

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Review from Ron S (Friend of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
These are unusual times due to COVID. I now see my friend once a week in controlled conditions. Can only provide ratings in some areas.
Reply from Paula Hume, Admin Manager at Milford House

Thank you for your review. It's always a pleasure to facilitate visits for our residents.
Thank you.

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Review from Gary S (Son of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always very impressed by the warm friendly welcome of the staff.
Reply from Paula Hume, Admin Manager at Milford House

Thank you for your wonderful comments. Very much appreciated.

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Review from Emily M (Granddaughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have kept my relative happy and entertained throughout the pandemic whilst family have been unable to visit. My granny is encouraged to maintain her independence which is so signifying and important for her self esteem. I have peace of mind knowing my relative is safe and happy.
Reply from Paula Hume, Admin Manager at Milford House

Thank you so much for your lovely response; it's a privilege to care for your grandmother.

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Review from J H (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my mum staying at Milford House, even though contact and visiting has been very limited due to COVID, she seems to be happy and settled. She enjoys her meals, particularly the puddings. I am 100% happy with the care she is receiving and the staff are brilliant. The visiting system
is extremely well organised and government guidelines are adhered to. Thank you, Milford.
Reply from Paula Hume, Admin Manager at Milford House

Thank you so much for your lovely review. It's a pleasure looking after your Mother.
Thank you.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Milford House is calculated as follows: ( (474 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 549 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milford House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milford House to verify any information. View our terms and conditions. Milford House has an Enhanced Service - more info.