Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW

A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.

Group: Milford Care

Person in charge: Sheila Barwick (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 57

Shared Rooms: 4

Rooms with ensuite WC: 4

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Milford House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Milford House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.448 for Milford House is calculated as follows: ( (78 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.448

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.462 Points relating to the number of positive Reviews for Milford House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 6 Reviews ÷ 13 Target = 0.462

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Milford House has a Review Score of 8.9 (8.910) from 13 Reviews


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Milford House?

  • Extremely LIKELY
    8
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Milford House

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

All staff are kind and caring - nursing, carers, kitchen and admin staff.
There is a couple of ladies who arrange activities which include bingo, crafts, music, special things for special seasons etc.
There is a service once every two weeks given by the local Baptist Church and Holy Communion once a month.
They also have trips out for a buffet and tea dance, to a garden centre, river gardens and other trips out.
I feel that residents are well cared for.
A good breakfast and varied diet.

How likely would you be to recommend Milford House? Extremely Likely

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Average Rating:   4.5 out of 5

Kara Gratton, Senior Manager at Milford House responded to this review on 16 Mar 2018:

Thank you for your kind words, they are very much appreciated. I will ensure staff get to know about your lovely comments.

Great care given to my dad, the staff are very efficient, caring and seem happy with the work they do.
My dad loves his food and eats plenty throughout the day and is never refused anything he wants. The care given to him put me and my family's mind at ease, he has never asked to come home, which says it all.
Lovely clean home.

How likely would you be to recommend Milford House? Extremely Likely

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Average Rating:   4.6 out of 5

Samantha Palmer, HR Manager at Milford House responded to this review on 12 Oct 2017:

Thank you so much for your review. We're really glad to hear that you're father is receiving excellent care at Milford House.

All staff extremely caring and helpful. Nothing too much trouble from Management in the office down to nursing/carers/kitchen staff/cleaners/maintenance. Excellent care from all.

How likely would you be to recommend Milford House? Extremely Likely

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Average Rating:   5 out of 5

Extremely helpful from office down. If a new chambermaid starts tomorrow she/he would call me by my name straight away.

How likely would you be to recommend Milford House? Likely

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Average Rating:   4 out of 5

Samantha Palmer, HR Manager at Milford House responded to this review on 12 Oct 2017:

Thank you for your review, we're so pleased that you find the staff to be helpful.

My mum has settled in really well following the sudden death of her husband who previously cared for her.
Staff are really friendly and very attentive to all the residents.
Mum has shown no distress at all and is very content and happy here.
She enjoys the food which has a good choice and is very plentiful. The room is a good size and very clean having been recently decorated.

How likely would you be to recommend Milford House? Extremely Likely

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Average Rating:   4.7 out of 5

Samantha Palmer, HR Manager at Milford House responded to this review on 27 Oct 2017:

Thank you for your review. We're so glad that your mother has settled in well and that she is so settled and content.

My mother came to Milford after her health deteriorated to the point I could no longer care for her. She settled in very quickly due to the kindness and wonderful care of all the staff. Nothing was too much trouble and all her needs were met. The staff at Milford House looked after her until the end and I cannot thank them enough for their care and compassion. I would not hesitate to recommend Milford House to anyone looking for a care home for their loved ones.

How likely would you be to recommend Milford House? Extremely Likely

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Average Rating:   5 out of 5

At 84, Mum's health was deteriorating and she no longer felt comfortable in her own home and could not cope. Milford House is bright, clean, tastefully decorated and welcoming. The staff, most importantly, the carers, are warm and friendly and truly show they care and have made what is a difficult transition a much easier one for Mum. Thank you all! P.S. Food is great.

How likely would you be to recommend Milford House? Extremely Likely

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Average Rating:   4.4 out of 5

My father has lived in Milford House Care Home for almost a year. Throughout this time he has been treated with respect and kindness.
He suffers from dementia and at times becomes confused. During such times the staff have been patient and caring. He always responds positively to staff and seems relaxed and contented.
Regular activities are organised, either as a group or with individual residents. Visitors are given a warm reception and the management are friendly and approachable.

How likely would you be to recommend Milford House? Extremely Likely

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Average Rating:   4.4 out of 5

My cousin, three times removed (our great grand parents were brothers), was highly satisfied with the service she received at Milford House during her recovery from a fall on some ice damaging her good shoulder and elbow (left side), she has restricted movement in her right side form a mastectomy operation.

How likely would you be to recommend Milford House? Likely

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Average Rating:   4.4 out of 5

Mum has been made to feel very welcome in the home. She has been there 1 1/2 years now and is suffering from Lewy Body dementia and so has good and not so good periods. The staff always keep a close eye on her especially during the not so good periods and will contact my sister or me if there is a problem. The home has recently been decorated and is kept very clean.

How likely would you be to recommend Milford House? Likely

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Average Rating:   4.5 out of 5

My wife has dementia with no short term memory. She has settled well - is content, never complains. The staff are very caring.

How likely would you be to recommend Milford House? Likely

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Average Rating:   3.8 out of 5

Having been here since 7/9/15 I am happy and it is a friendly home. There is sometimes entertainment from groups around the area and nearby cities. Staff and management are always helpful. Some of my wife's last days were here 9 1/2 years ago.

How likely would you be to recommend Milford House? Extremely Likely

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Average Rating:   4.5 out of 5

I have been to Milford House on several occasions and have always been welcomed by carers and domestic and all staff with friendliness and courtesy and have always been well looked after by day and night staff.

How likely would you be to recommend Milford House? Likely

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Average Rating:   4 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

November 2015

2015 Nutrition & Hydration Award

Recipient: Milford House

Date: Saturday 21 Nov 2015

more details

Job Vacancies

Staff Profiles

Sheila

Sheila Barwick

Job Title: Home Manager

Joined: 1991

Description:

Having worked in elderly care for over 30 years, I began my career as a registered nurse, then became a deputy manager, working at Milford House from 1991 to 2000. I re-joined the Milford Care family in 2011 as the proud Registered Home Manager of Milford House.

My ambition is to ensure that everyone who lives and works at Milford House feels part of our community and that every voice is heard.

My three children regularly visited Milford House as they were growing up, and now my two beautiful granddaughters visit regularly also, continuing the family tradition, and promoting the Milford Care philosophy of family-run homes.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Milford House