Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW
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9.8 81 Reviews
  • Milford House, Belper
A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Nicole Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Milford House Reviews (81)

9.8

Milford House has a Review Score of 9.8 (9.848) out of 10, based on 47 reviews in the last 2 years.
Over all time Milford House has 81 reviews.

Overall Experience
  • 67
  • 14
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Date Published
  • 81
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  • 47
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Reviewer Connection to Milford House
  • 33
  • 20
  • 4
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  • 4
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  • 2
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Total of 81, showing 1-20
Review from Chris T (Daughter-in-law of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law moved into Milford House at the beginning of July 2025. We have been very happy with the care she has received and the staff have helped her to settle in. There is a really lovely atmosphere at the care home and staff go out of their way for their residents and always greet us with
a smile when we visit. The staff are always happy to provide updates about care and treatment. All of the staff are very helpful and kind but a few stand out even further to us for their professionalism. We want to say a really big thank you to all of the staff there but particularly those 4 who have really helped my mother in law to settle in. Many thanks for caring and doing what you do!
Reply from Nicole Thompson, Home Manager at Milford House

Thank you so much for your words and taking the time to complete a review. I will personally make sure that those staff receive your feedback :)

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Review from Georgina W (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All our exchanges with the staff at Milford House have exceeded expectation. They aren't just professional and knowledgable, they are kind, caring and take an active interest in my father. He has gone from strength to strength since moving in, the lovely surroundings are clean and well maintained and
his fears have been listened to attentively and managed coordinating with family members. Getting older isn't always easy but Milford House has offered not just a House but a Home, safety and security. Thank you to all the staff for your unfailing smiles and your positive outlook
Reply from Nicole Thompson, Home Manager at Milford House

Thank you for your lovely kind words, we are so grateful for your feedback and will make sure these words are passed on to the staff.

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Review from K B (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home. Staff are exceptional with my mothers needs cant praise them enough. They always Great you with a warm welcome when visiting my mother.
The staff will always let you know how she is doing .
Reply from Nicole Thompson, Home Manager at Milford House

Thank you so much for your lovely review. We know how hard the transition has been for you all, your words mean so much to us all.

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Review from T N (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Milford are excellent. I feel so much happier about my mum's safety and wellbeing now she is at Milford. The care is excellent with delicious food and many activities to involve the residents.
Reply from Nicole Thompson, Home Manager at Milford House

Thank you so much for your lovely words. It is always a pleasure to look after your mum and the whole family.

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Review from Jane C (Daughter-in-law of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't think there is much to be thankful for in this world but I have to say when I go to Milford House to see my husbands father it gives me confidence to know that some wonderful things are happening. Everyone of the staff love their jobs and give 100% to the residents and doing their job well.
Reply from Nicole Thompson, Home Manager at Milford House

This is wonderful feedback to receive. Thank you so much for your lovely, kind words. It means so much to all of us.

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Review from C F (Daughter-in-law of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milford House has very beautiful supportive environment! Lovely friendly caring staff! Clean and well presented!! Excellent!
Reply from Nicole Thompson, Home Manager at Milford House

Thank you for taking the time to complete a review :) It is a pleasure having your mother in law with us at Milford House.

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Review from Amanda C (Niece of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie became a resident one week ago. She has received the best care and support since she moved in. The staff have gone above and beyond to help her settle. We could not have wished for anything better and I am truly grateful for everything the staff are doing for her. Milford House is a very special
place.
Reply from Nicole Thompson, Home Manager at Milford House

These are such lovely words to hear. It is pleasure to look after your aunty and welcome you all into Milford House :)

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Review from P M (Son-in-law of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been a resident in Milford House for almost a year, and considers it a home from home. The staff are all exceptionally kind and caring, and he is very well looked after. There are regular activities for residents and their families and friends, and the staff are always very welcoming.
Reply from Nicole Thompson, Home Manager at Milford House

Thank you for taking the time to complete a review. We appreciate your kind words and we are so pleased your father-in-law has settled into life at Milford so well :)

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Review from R R (Son-in-law of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nursing care is very good, staff are attentive and take time out on a one to one basis. Communication with relatives is good and we always know early if there are any issues. The residents really seem to appreciate the various events which take place as do the visitors.
Reply from Nicole Thompson, Home Manager at Milford House

Thank you for your kind words, it is a pleasure looking after your mum...and the whole family when you visit :)

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Review from K W (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, compassion & enthusiasm of the staff at Milford House is evident in many ways - there are wonderful activities on daily which Mum loves to take part in: exercise, baking, singing, Crafts, outside entertainers. We, as a family are always warmly welcomed when we visit and invited to take part
in the activities. Mum settled straight away. at Milford House & we are so pleased we chose it for our Mum! We know that she is well looked after 24 hrs a day and we are very grateful.
Reply from Nicole Thompson, Home Manager at Milford House

What a wonderful review to read. We are honoured to look after your mum and the whole family when you visit.

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Review from A R (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has recently moved from the main house to Coach house nursing wing. We have always been happy with her care and this satisfaction continues. Staff are friendly and approachable, the environment is calm clean and pleasant.
Reply from Nicole Thompson, Home Manager at Milford House

Your comments and feedback are wonderful to read. Thank you for taking the time to complete a review and we are honours to look after your mum.

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Review from M F (Son of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm happy with the care my mother receives.
Reply from Nicole Thompson, Home Manager at Milford House

Thank you for taking the time to complete a review of Milford House. Your feedback means the world to the whole team.

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Review from A B (Daughter-in-law of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted to see my mother-in-law happy here at Milford House. Everything is first class form the staff, cleanliness and general feeling of home.
Reply from Nicole Thompson, Home Manager at Milford House

Thank you so much for your kind words, we appreciate them so much and they are lovely to hear.

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Review from A M (Son of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff provide exceptional care support and are clearly passionate about their roles of Milford House.
The care my dad receives is of the highest level milford House sets the highest of standards and I am so grateful for all of the staff and their professionalism, care, love and passion for
the residents and relatives.
Reply from Nicole Thompson, Home Manager at Milford House

Thank you so much for taking the time to leave Milford House a review. Your kind words are lovely to hear.

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Review from A M (Partner of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my partner for a few weeks now very pleased with the care she is having.
Reply from Nicole Thompson, Home Manager at Milford House

Thank you for taking the time to review our home and leave such lovely feedback. We really appreciate your kind words.

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Review from J B (Son of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After taking weeks to select a care home for my mother I am delighted to say that Milford House has only met my expectations but surpassed What We we had ever hoped. Current aspect is great, but the staff here really made it on true home. Thank you for your care!
Reply from Nicole Thompson, Home Manager at Milford House

Thank you for taking the time to complete a review and leave such wonderful comments. It is really appreciated and wonderful to hear.

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Review from K A (Granddaughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing and very accommodating to both the residents and the family members. My nana enjoys all the atmosphere and events that happen at Milford and it does allow us as family to also get involved.
Reply from Nicole Thompson, Home Manager at Milford House

Thank you so much for taking the time to review Milford House. Your comments are wonderful to hear.

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Review from Sharon W (Niece of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My most recent visit concluded in the local pub, where my aunt appeared to enjoy the change of scene, familiarity of environment, and cheerful company of staff, fellow-residents and locals. The Care provided by Milford House is personal, cheerful and safe.
Changes are happening under a superb new
Manager, and I hope these will include more regular contact with relatives who live away and are not on facebook (emergency and care contact is very good) and enhanced training for staff.
Reply from Nicole Thompson, Home Manager at Milford House

Thank you for your lovely review of Milford House. We appreciate your feedback and will ensure your suggestions are acted upon.

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Review from K A (Son-in-law of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always experience a friendly, approachable response to our visit, and always see my mother-in-law in a friendly, inclusive environment where she appears clean, well looked after and happy, with dignity and respect at the forefront.
Reply from Nicole Thompson, Home Manager at Milford House

Thank you so much for taking the time to complete a review. We appreciate your lovely comments more than we can put into words.

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Review from J A (Daughter of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always describe Milford House as 'home from home' and cosy. I would always recommend this home to anyone. I find the staff friendly and helpful even when things are busy.
The main thing for me is, is Mym looked after? The answer is yes.
To relatives, this is one less thing to worry about.
Reply from Sheila Barwick, Senior Manger at Milford House

Thank you for reviewing our care home. Your lovely comments are really appreciated.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Milford House is calculated as follows: ( (485 Excellents x 5) + (67 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 561 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milford House is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Milford House

What types of Care is Milford House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milford House have?

There are 57 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Milford House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Milford House to the centre of Belper?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milford House to verify any information. View our terms and conditions. Milford House has an Enhanced Service - more info.