Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW
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9.8 90 Reviews
  • Milford House, Belper
A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.
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Care Provided by Milford House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Nicole Thompson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Milford House Reviews (90)

9.8

Milford House has a Review Score of 9.8 (9.847) out of 10, based on 56 reviews in the last 2 years.
Over all time Milford House has 90 reviews.

Overall Experience
  • 76
  • 14
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Date Published
  • 90
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Reviewer Connection to Milford House
  • 38
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  • 6
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Total of 90, showing 1-20
Review from Anthony M (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received by my dad Geoffrey is of the highest standard.
All of the staff during the 3 years that dad has been a resident have showed great compassion and work so hard to make sure dad is cared for and loved.
Milford is an amazing place with amazing people.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for your words, your whole family are part of the Milford family :)
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Review from Phil W (Son of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care delivered in a professional and friendly and caring manner.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for taking the time to complete a review :) We value everyone's feedback of our home and your words mean the world to all staff :)
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Review from Elin S (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place and staff, staff seem to genuinely care and it's lovely to see all the activities available. Always a pleasure to come visit!
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for leaving us a review, we are always so grateful as your words mean so much to the staff.
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Review from Alison G (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as we arrived at Milford House we were made to feel very welcome. The staff are all very encouraging, and Mum loves taking part in all the activities. Her room is always kept spotless and the facilities in the home are to a high standard. Mum has enjoyed a good selection of interesting food.
The kitchen staff are most helpful and are aware of nutritional needs. Mum is happy and settled in Milford House and we would like to thank every member of staff for their continued commitment and support in meeting Mum's needs.
Reply from Nicole Thompson, Home Manager at Milford House
Always a big thank you to anyone who takes the time to leave us a review :) We are so pleased with how your mum has settled in and it is lovely that the whole family has become part of our Milford…read more
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Review from Jacob T (Grandson of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've had a fantastic experience with Milford House. The staff are all lovely and very attentive despite clearly being busy. My grandma has nothing but positive things to say about her time so I couldn't ask for more.
The staff have gone above and beyond facilitating regular video calls for which I
am extremely grateful.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for taking the time to give us such wonderful feedback. We are always overwhelmed with such kind comments and always feed these back to the team :)
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Review from Alan S (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milford House is a lovely care home with excellent staff and facilities. It always feels warm and welcoming whenever we visit and we know that my father is well cared for.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for taking the time to say such lovely words :) We love having your father with us and feel that everyone is part of our Milford family.
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Review from Linda S (Daughter-in-law of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a really good atmosphere in Milford House. The staff are very kind, friendly and welcoming. The residents are really well looked after. There's lots of activities for them.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for completing a review :) I always pass the positive feedback and lovely words said to the staff.
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Review from Karen S (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a difficult decision to put Mum into a care home but definately the right one. The staff are brilliant with her and very attentive to her needs. They keep us very well informed so we know how well cared for she is and have no worries at all.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you very much for your kind words and taking the time to review us :) It is always lovely to hear such kind words and praise for the staff.
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Review from J P (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are all very attentive and caring. I am able to relax now knowing how well looked after my mum is. Mum has made some lovely friends here and the entertainments are great.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for taking the time to complete a review of our home :) We love having your mum with us and feel that you are all part of our Milford family.
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Review from D W (Daughter-in-law of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really friendly and attentive to residents. There is a very good supply of drinks for residents. Residents all look well cared for. Lots of activities are arranged.
Good communication with relatives on what is going on in the home.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for taking the time to complete a review :)
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Review from Gail K (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident of Milford Home since about Apr/May of 2024, I did as much research on the home as I could and finally got the opportunity to visit with some family members in April of 2025. I can't express my gratitude enough to how accommodating the staff members were to facilitate our
visit, there were a lot of us. To be able to see what a lovely home this was for my Mother to be living in and the genuine kindness, caring and love the staff have for the residents was more than I had expected. I live in Arizona and can only visit once a year, my mind is at ease that she is getting the best possible care. I can email as often as I like and they respond quickly. A big shoutout and many Thanks to all
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for your kind words and lovely review :) It is a pleasure having your mum with us in our Milford family.
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Review from Chris T (Daughter-in-law of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law moved into Milford House at the beginning of July 2025. We have been very happy with the care she has received and the staff have helped her to settle in. There is a really lovely atmosphere at the care home and staff go out of their way for their residents and always greet us with
a smile when we visit. The staff are always happy to provide updates about care and treatment. All of the staff are very helpful and kind but a few stand out even further to us for their professionalism. We want to say a really big thank you to all of the staff there but particularly those 4 who have really helped my mother in law to settle in. Many thanks for caring and doing what you do!
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for your words and taking the time to complete a review. I will personally make sure that those staff receive your feedback :)
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Review from Georgina W (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All our exchanges with the staff at Milford House have exceeded expectation. They aren't just professional and knowledgable, they are kind, caring and take an active interest in my father. He has gone from strength to strength since moving in, the lovely surroundings are clean and well maintained and
his fears have been listened to attentively and managed coordinating with family members. Getting older isn't always easy but Milford House has offered not just a House but a Home, safety and security. Thank you to all the staff for your unfailing smiles and your positive outlook
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for your lovely kind words, we are so grateful for your feedback and will make sure these words are passed on to the staff.
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Review from K B (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home. Staff are exceptional with my mothers needs cant praise them enough. They always Great you with a warm welcome when visiting my mother.
The staff will always let you know how she is doing .
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for your lovely review. We know how hard the transition has been for you all, your words mean so much to us all.
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Review from T N (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Milford are excellent. I feel so much happier about my mum's safety and wellbeing now she is at Milford. The care is excellent with delicious food and many activities to involve the residents.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for your lovely words. It is always a pleasure to look after your mum and the whole family.
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Review from Jane C (Daughter-in-law of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't think there is much to be thankful for in this world but I have to say when I go to Milford House to see my husbands father it gives me confidence to know that some wonderful things are happening. Everyone of the staff love their jobs and give 100% to the residents and doing their job well.
Reply from Nicole Thompson, Home Manager at Milford House
This is wonderful feedback to receive. Thank you so much for your lovely, kind words. It means so much to all of us.
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Review from C F (Daughter-in-law of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milford House has very beautiful supportive environment! Lovely friendly caring staff! Clean and well presented!! Excellent!
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for taking the time to complete a review :) It is a pleasure having your mother in law with us at Milford House.
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Review from Amanda C (Niece of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie became a resident one week ago. She has received the best care and support since she moved in. The staff have gone above and beyond to help her settle. We could not have wished for anything better and I am truly grateful for everything the staff are doing for her. Milford House is a very special
place.
Reply from Nicole Thompson, Home Manager at Milford House
These are such lovely words to hear. It is pleasure to look after your aunty and welcome you all into Milford House :)
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Review from P M (Son-in-law of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been a resident in Milford House for almost a year, and considers it a home from home. The staff are all exceptionally kind and caring, and he is very well looked after. There are regular activities for residents and their families and friends, and the staff are always very welcoming.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for taking the time to complete a review. We appreciate your kind words and we are so pleased your father-in-law has settled into life at Milford so well :)
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Review from R R (Son-in-law of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nursing care is very good, staff are attentive and take time out on a one to one basis. Communication with relatives is good and we always know early if there are any issues. The residents really seem to appreciate the various events which take place as do the visitors.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for your kind words, it is a pleasure looking after your mum...and the whole family when you visit :)
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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Milford House is calculated as follows: ( (575 Excellents x 5) + (82 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 667 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milford House is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Milford House

What types of Care is Milford House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milford House have?

There are 57 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Milford House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Milford House to the centre of Belper?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milford House to verify any information. View our terms and conditions. Milford House has an Enhanced Service - more info.