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Milford House

Derby Road, Milford, Duffield, Belper, Derbyshire DE56 0QW
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Milford House made our decision very simple, it was the perfect 'home from home' feel we were after.Mark W(Grandson of Resident/Service User)
Milford House, Belper
Milford House, Belper
Milford House, Belper

A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on...  

Care Provided by Milford House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,310N/A

Contact Milford House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicole Thompson(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (5)

Milford House Reviews (104)

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9.9

Milford House has a Review Score of 9.9 (9.882) out of 10, based on 58 reviews in the last 2 years. Over all time Milford House has 104 reviews.

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Showing 104 reviews matching selected criteria
Review from Jed I (Son of Resident) published on 17 April 2024 Submitted via Website
Overall Experience

Milford House has always been a warm and welcoming place for my Mother. Years ago she was visiting friends and relatives there and now she’s a resident. So, she’s now able to enjoy the care and respect she’s getting in her latter years and I get to visit her regularly and see how well she’s being looked after. The home is always well-ordered and there are many activities organised for those who are able. Mum can connect well with the staff and I’m sure this is the place she’s happy for her closing years.

Reply from Mark Binns, Manager at Milford House

Thank you so much for your kind words in this review. I am pleased that we are providing your Mum with the care and support that she needs. She is a pleasure to care for.

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Review from Sarah W (Daughter of Resident) published on 18 January 2024 Submitted via Website
Overall Experience

My Dad has been in Milford House for nearly a year now. He is really well cared for. I live abroad, and Milford keep me well-informed about any changes in his health or needs. They are always patient and kind to my Dad, and with us too. All of the staff are so kind, it is very reassuring for me to know that my Dad is safe and well cared for. Thanks, Milford House.

Reply from Mark Binns, Manager at Milford House

Thank you for taking the time to write this lovely review. Looking after your dad is really a pleasure and I am delighted that we are able to make you feel reassured that he is safe, as you are far away. Peace of mind is so important.

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Review from T B (Son of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

The staff at Milford House are always friendly and thoughtful. I can tell that they have a genuine affection for my dad. It gives me peace of mind to know that he is being well looked after and that both the care and nursing teams put 100% into their roles.

Reply from Mark Binns, Manager at Milford House

Thank you for taking the time to provide this lovely review. It is our pleasure to look after your dad.

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Review from Alison R (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

My Mum spent her final years at the Coachhouse Milford. During this time she was extremely well cared for, especially during the Covid days. The staff were very tolerant of her little ways, she walked for miles visiting everyone. As she deteriorated the care altered to cater for her needs. The nurses did a great job. The care assistants made friends with Mum, she seemed to love this. Mum always said 'This is my Happy House.' The Coach House was always clean and tidy, the cleaners do a stirling job, they always had time for Mum. Thank you all very much.

Reply from Mark Binns, Manager at Milford House

Thank you so much for your kind words, particularly at a time of personal loss. I am so pleased that our care was everything that you wanted during your mum's final years. It was a pleasure to care for her.

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Review from Julie B (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
My mother has been a resident at Milford House since November 2018 and has been at the Coach House since May 2022.
She has always been very well looked after and very happy and settled. All the staff are very friendly, caring and helpful.

The care home is always clean with a nice friendly atmosphere.

Reply from Mark Binns, Manager at Milford House

Thank you for taking the time to review us. It is always lovely to hear that the staff are caring, friendly, and helpful.

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Review from W B (Grandson of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

I am delighted to share my positive experience with this exceptional care home where my grandmother currently resides. The facilities are top-notch, providing a comfortable and safe environment. The dedicated staff members exhibit genuine compassion and professionalism, ensuring personalized care for each resident. The range of activities offered is impressive, catering to diverse interests and fostering a vibrant community atmosphere. My grandmother, in particular, has thrived in this enriching environment. She receives attentive and respectful treatment, and it's evident that the staff goes above and beyond to meet her needs. In summary, this care home stands out for its outstanding facilities, compassionate staff, engaging activities, and the personalized care that has significantly improved my grandmother's overall well-being. I wholeheartedly recommend it to anyone seeking exceptional care for their loved ones.

Reply from Mark Binns, Manager at Milford House
Thank you so much for your very kind words and for taking the time to review us.

Looking after your grandmother is an absolute pleasure. I will share your words with my team as they deserve to know how highly they are thought of.

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Review from Mike T (Brother of Resident) published on 11 January 2024 Submitted via Website
Overall Experience

Visitors are welcome at anytime 24/7. Nowhere is off limits. Staff are welcoming and approachable. Visitors are offered refreshments which seem to be available to residents at all times. Staff keep me, as a primary point of contact, updated on any changes in my sister’s physical and psychological condition, including any change in her medication. Personal spaces are clean and well-furnished.

Reply from Mark Binns, Manager at Milford House

Thank you for your lovely review. It is great to hear that the team are welcoming and approachable. It is also great to read that you are given timely updates of your sister's condition.

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Review from Nicola S (Daughter of Resident) published on 11 January 2024 Submitted via Website
Overall Experience
In the most difficult of circumstances at end-of-life care for our Mum, Milford (Coach House) has exceeded expectations and gone above and beyond to make this a positive and comforting experience and picked up where we are unable to with our own life and jobs getting in the way. They have made a difference to end-of-life care which the hospital could not do any more. This has given us valuable time to have the conversations we needed to have with our loved one and provided vital support to us in our most despairing moments. We are forever grateful for this being our lasting memory and know that Mum is in safe hands and that they are doing all they can for us and to give us as much time as possible with Mum by attending to her basic needs to keep her comfortable and remain with us for as long as possible.

I hope that all of the staff caring for Mum in both nursing and residential care receive this message of thanks. Their daily actions have made a difference to us and to our Mum.

Reply from Mark Binns, Manager at Milford House

Thank you for your very kind words. I am delighted that we are able to exceed your expectations regarding the care that we provide for your mum. My team at Milford is, as you have mentioned, so very talented. I will ensure that I pass your kind feedback on to them.

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Review from C S (Daughter of Resident) published on 11 January 2024 Submitted via Website
Overall Experience
Myself and my son visited Mum immediately before Christmas. Mum was still in bed, tired and grumpy! The staff were attentive and encouraging with lots of patience.
Once Mum was up and dressed we were invited to join her in the dining room.
Mum was cheerful and enjoyed her food and drink.
She then was transferred by wheelchair at her request into the lounge where we opened some Christmas presents.

She was cheerful when we left.

Reply from Mark Binns, Manager at Milford House

Thank you for your kind words. I am sorry that your mum was a bit grumpy at the start of your visit, but delighted that the staff dealt with the situation with grace, kindness, and patience and that your mum was able to be cheered up.

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Review from K W (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

My dad is very well looked after and all his care needs are met. The activities are varied and my dad seems very happy. He gets on well with all of the carers.

Reply from Mark Binns, Manager at Milford House

Thank you for your lovely words in your review. It is a real pleasure to look after your dad.

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Review from Therese S (Daughter of Resident) published on 8 July 2023 Submitted via Website
Overall Experience
The care and kindness shown to mum by all staff has been exceptional.
When staff are busy they still make the time to talk and encourage residents and are always patient.

I have visited several nursing homes but Milford House is outstanding in what they do

Reply from Sheila Barwick, Registered Home Manager at Milford House

Thank you for writing such a lovely review, it is really appreciated.

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Review from Lynn D (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card
Overall Experience

My mother has been so well cared for since arriving at Milford House in late February just before her 90th birthday. All the carers and staff etc have been amazing with her and her family and nothing is too much trouble. She is now receiving palliative care and it is so reassuring for her family that she is comfortable and being so well cared for, it gives us all peace of mind. I can't recommend this home enough.

Reply from Sheila Barwick, Registered Home Manager at Milford House

Thankyou for your lovely review. It is our absolute pleasure to care for both your mum and her family.

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Review from Simon W (Son of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience

Mother is very happy and content and well cared for. There are plenty of stimulating events and activities. We take her out quite a lot and she is always quite happy to return and settle back in. The staff are always pleasant when you visit and genuinely show attention and care for Mum.

Reply from Sheila Barwick, Home Manager at Milford House

Thank you for taking the time to review our home. We really appreciate your comments.

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Review from Louise W (Granddaughter of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience

Overall experience is very good. The staff are very friendly and helpful and residents are taken care of. Granny seems to enjoy her time here a lot and is very comfortable. I visited for the coronation party and really enjoyed the food and activities on offer.

Reply from Sheila Barwick, Home Manager at Milford House

Thank you for your lovely review, caring for your granny is our pleasure.

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Review from T K (Daughter of Resident) published on 4 June 2023 Submitted via Website
Overall Experience

My mother was cared for at Milford House for a number of years and I am very grateful for the quality of the care she received from the dedicated management and staff. All of the staff have to be commended for their positive and gentle approach to providing the best care for my mum when she most needed it.

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Review from Susan D (Daughter of Resident) published on 21 July 2022 Submitted via Website
Overall Experience
As I live 70 miles away from Milford House I am only able to visit my mother once a week. Since she only took residence in November 2021 and the home has been closed during that period for several weeks due to COVID I have not been able to visit that often. However, my experiences have always been very good.

The building itself is lovely, clean and comfortable with a lovely garden for the residents. All the staff are very welcoming and very kind, helpful and supportive to the residents. There is a very happy, friendly ambience in the home. Nothing is too much trouble and I am completely reassured that my mother is well looked after at all times.

Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you for your wonderful comments, Susan. It's our privilege and honour to care for your mother. We hope to see you in the future.

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Review from Michael L (Son of Resident) published on 18 July 2022 Submitted via Website
Overall Experience
They certainly look after the residents.
My only query is why if they need the toilet is everyone is upstairs and nobody to help hoist the residents to the toilet.
The lounges are comfortable and very clean.
I have got on with all the staff.

Would highly recommend it.

Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you for your comments. We can assure you that our floors should never be unmanned - we have care assistants available in the rooms at all times. If a resident does require hoisting, the care assistant will get someone to help using the call bell. Should you wish to speak to anyone about any concerns you may have, we are available on 01332 841753. Thanks again.

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Review from Mark W (Grandson of Resident) published on 25 August 2021 Submitted via Website
Overall Experience

We looked at a number of residential homes in the area and Milford House made our decision very simple, it was the perfect 'home from home' feel we were after. Everything from the staff members, food and activities, to the sitting rooms and bedrooms are immaculate and have a large open feel to them. Ideally located just off the A6, parking was never a problem, which made visiting effortless. The Facebook page is also a great way to keep in touch with what is going on at the home. Thank you to all the staff for looking after Grandma so well. Keep up the great work, you're a credit to the sector. Best Regards

Reply from Paula Hume, Administration Manager at Milford House

Thank you so much for your wonderful feedback, it was our pleasure and privilege looking after your Grandma. Thank you and take care

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Review from Carol G (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card
Overall Experience
Mum was taken ill in late April, with the speedy response and in the care of the carers is now making great progress in her recovery. After leaving the hospital she was so happy to be back at Milford House and amongst her friends. Mum always tells me how lovely the carers are to her which also makes me happy.

Lovely care home and excellent staff.

Reply from Paula Hume, Admin Manager at Milford House

Thank you so much for your wonderful review. It is a pleasure caring for your mum.

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Review from Susanne W (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card
Overall Experience

Everyone is treated as an individual and the care is exceptional.

Reply from Paula Hume, Admin Manager at Milford House

Thank you for your lovely message. It's a pleasure and privilege looking after your mum.

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Awards / Recognitions (2)

  • 30 Jan 2026Recipient: Milford Care
  • 21 Nov 2015Recipient: Milford House

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