
Milford House made our decision very simple, it was the perfect 'home from home' feel we were after.Mark W(Grandson of Resident/Service User)



Milford House made our decision very simple, it was the perfect 'home from home' feel we were after.Mark W(Grandson of Resident/Service User)



A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.
Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on...
Care Provided by Milford House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Milford House for full pricing details and T&Cs.
Contact Milford House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Milford Care
- Private Owned
Person in charge
- Nicole Thompson(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (57)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (5)
Milford House Reviews (104)
Milford House has a Review Score of 9.9 (9.882) out of 10, based on 58 reviews in the last 2 years.
Over all time Milford House has 104 reviews.
Milford House has always been a warm and welcoming place for my Mother. Years ago she was visiting friends and relatives there and now she’s a resident. So, she’s now able to enjoy the care and respect she’s getting in her latter years and I get to visit her regularly and see how well she’s being looked after. The home is always well-ordered and there are many activities organised for those who are able. Mum can connect well with the staff and I’m sure this is the place she’s happy for her closing years.
Thank you so much for your kind words in this review. I am pleased that we are providing your Mum with the care and support that she needs. She is a pleasure to care for.
My Dad has been in Milford House for nearly a year now. He is really well cared for. I live abroad, and Milford keep me well-informed about any changes in his health or needs. They are always patient and kind to my Dad, and with us too. All of the staff are so kind, it is very reassuring for me to know that my Dad is safe and well cared for. Thanks, Milford House.
Thank you for taking the time to write this lovely review. Looking after your dad is really a pleasure and I am delighted that we are able to make you feel reassured that he is safe, as you are far away. Peace of mind is so important.
The staff at Milford House are always friendly and thoughtful. I can tell that they have a genuine affection for my dad. It gives me peace of mind to know that he is being well looked after and that both the care and nursing teams put 100% into their roles.
Thank you for taking the time to provide this lovely review. It is our pleasure to look after your dad.
My Mum spent her final years at the Coachhouse Milford. During this time she was extremely well cared for, especially during the Covid days. The staff were very tolerant of her little ways, she walked for miles visiting everyone. As she deteriorated the care altered to cater for her needs. The nurses did a great job. The care assistants made friends with Mum, she seemed to love this. Mum always said 'This is my Happy House.' The Coach House was always clean and tidy, the cleaners do a stirling job, they always had time for Mum. Thank you all very much.
Thank you so much for your kind words, particularly at a time of personal loss. I am so pleased that our care was everything that you wanted during your mum's final years. It was a pleasure to care for her.
She has always been very well looked after and very happy and settled. All the staff are very friendly, caring and helpful.
The care home is always clean with a nice friendly atmosphere.
Thank you for taking the time to review us. It is always lovely to hear that the staff are caring, friendly, and helpful.
I am delighted to share my positive experience with this exceptional care home where my grandmother currently resides. The facilities are top-notch, providing a comfortable and safe environment. The dedicated staff members exhibit genuine compassion and professionalism, ensuring personalized care for each resident. The range of activities offered is impressive, catering to diverse interests and fostering a vibrant community atmosphere. My grandmother, in particular, has thrived in this enriching environment. She receives attentive and respectful treatment, and it's evident that the staff goes above and beyond to meet her needs. In summary, this care home stands out for its outstanding facilities, compassionate staff, engaging activities, and the personalized care that has significantly improved my grandmother's overall well-being. I wholeheartedly recommend it to anyone seeking exceptional care for their loved ones.
Looking after your grandmother is an absolute pleasure. I will share your words with my team as they deserve to know how highly they are thought of.
Visitors are welcome at anytime 24/7. Nowhere is off limits. Staff are welcoming and approachable. Visitors are offered refreshments which seem to be available to residents at all times. Staff keep me, as a primary point of contact, updated on any changes in my sister’s physical and psychological condition, including any change in her medication. Personal spaces are clean and well-furnished.
Thank you for your lovely review. It is great to hear that the team are welcoming and approachable. It is also great to read that you are given timely updates of your sister's condition.
I hope that all of the staff caring for Mum in both nursing and residential care receive this message of thanks. Their daily actions have made a difference to us and to our Mum.
Thank you for your very kind words. I am delighted that we are able to exceed your expectations regarding the care that we provide for your mum. My team at Milford is, as you have mentioned, so very talented. I will ensure that I pass your kind feedback on to them.
Once Mum was up and dressed we were invited to join her in the dining room.
Mum was cheerful and enjoyed her food and drink.
She then was transferred by wheelchair at her request into the lounge where we opened some Christmas presents.
She was cheerful when we left.
Thank you for your kind words. I am sorry that your mum was a bit grumpy at the start of your visit, but delighted that the staff dealt with the situation with grace, kindness, and patience and that your mum was able to be cheered up.
My dad is very well looked after and all his care needs are met. The activities are varied and my dad seems very happy. He gets on well with all of the carers.
Thank you for your lovely words in your review. It is a real pleasure to look after your dad.
When staff are busy they still make the time to talk and encourage residents and are always patient.
I have visited several nursing homes but Milford House is outstanding in what they do
Thank you for writing such a lovely review, it is really appreciated.
My mother has been so well cared for since arriving at Milford House in late February just before her 90th birthday. All the carers and staff etc have been amazing with her and her family and nothing is too much trouble. She is now receiving palliative care and it is so reassuring for her family that she is comfortable and being so well cared for, it gives us all peace of mind. I can't recommend this home enough.
Thankyou for your lovely review. It is our absolute pleasure to care for both your mum and her family.
Mother is very happy and content and well cared for. There are plenty of stimulating events and activities. We take her out quite a lot and she is always quite happy to return and settle back in. The staff are always pleasant when you visit and genuinely show attention and care for Mum.
Thank you for taking the time to review our home. We really appreciate your comments.
Overall experience is very good. The staff are very friendly and helpful and residents are taken care of. Granny seems to enjoy her time here a lot and is very comfortable. I visited for the coronation party and really enjoyed the food and activities on offer.
Thank you for your lovely review, caring for your granny is our pleasure.
My mother was cared for at Milford House for a number of years and I am very grateful for the quality of the care she received from the dedicated management and staff. All of the staff have to be commended for their positive and gentle approach to providing the best care for my mum when she most needed it.
The building itself is lovely, clean and comfortable with a lovely garden for the residents. All the staff are very welcoming and very kind, helpful and supportive to the residents. There is a very happy, friendly ambience in the home. Nothing is too much trouble and I am completely reassured that my mother is well looked after at all times.
Thank you for your wonderful comments, Susan. It's our privilege and honour to care for your mother. We hope to see you in the future.
My only query is why if they need the toilet is everyone is upstairs and nobody to help hoist the residents to the toilet.
The lounges are comfortable and very clean.
I have got on with all the staff.
Would highly recommend it.
Thank you for your comments. We can assure you that our floors should never be unmanned - we have care assistants available in the rooms at all times. If a resident does require hoisting, the care assistant will get someone to help using the call bell. Should you wish to speak to anyone about any concerns you may have, we are available on 01332 841753. Thanks again.
We looked at a number of residential homes in the area and Milford House made our decision very simple, it was the perfect 'home from home' feel we were after. Everything from the staff members, food and activities, to the sitting rooms and bedrooms are immaculate and have a large open feel to them. Ideally located just off the A6, parking was never a problem, which made visiting effortless. The Facebook page is also a great way to keep in touch with what is going on at the home. Thank you to all the staff for looking after Grandma so well. Keep up the great work, you're a credit to the sector. Best Regards
Thank you so much for your wonderful feedback, it was our pleasure and privilege looking after your Grandma. Thank you and take care
Lovely care home and excellent staff.
Thank you so much for your wonderful review. It is a pleasure caring for your mum.
Everyone is treated as an individual and the care is exceptional.
Thank you for your lovely message. It's a pleasure and privilege looking after your mum.
Bed Vacancies
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Awards / Recognitions (2)
- 30 Jan 2026Recipient: Milford Care
- 21 Nov 2015Recipient: Milford House
Accreditations
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