Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW
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9.8 80 Reviews
  • Milford House, Belper
A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Nicole Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Milford House Reviews (80)

9.8

Milford House has a Review Score of 9.8 (9.847) out of 10, based on 46 reviews in the last 2 years.
Over all time Milford House has 80 reviews.

Overall Experience
  • 66
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Date Published
  • 80
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  • 46
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Reviewer Connection to Milford House
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Total of 80, showing 61-80
Review from Timothy K (Son of Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident here since 2014 and has always received exceptional care. During 2020 it was difficult for me to visit as I live down south but I did manage to get up there to visit Mum last November. As always the care home staff followed the covid guidelines during my short visit. The care
home staff are really friendly and helpful and look after all the residents extremely well. The home always looks very clean and has been re-decorated over the last few years which makes it warm and inviting. The gardens are also managed very well. The Manager and staff are always available for questions in need and keep my sister and me updated if there are any issues with Mum as she is now 96. The monthly newsletter from the home also keeps us updated on things happening there. Security at the home is also very good.
Reply from Sheila Barwick, Registered Home Manager at Milford House

Thank you so very much for your lovely comments. It's a privilege looking after your mum and hopefully, we will see you in the near future.

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Review from Andrew C (Resident) assisted by family/friend published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife, who is also my carer, was admitted to hospital, I spent one week at Milford House in respite. This was my first experience with such a facility, but I have visited people in other homes. I can safely say that this was by far the best, where each and every staff member smiled and acknowledged
me on arrival. My room was excellent, well equipped and newly decorated. The food was first class and the overall care second to none. At all times I was treated with great respect and I wish to say a huge thank you to all.
Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you so much for your great review of Milford House. It was a pleasure to have you stay with us and make sure you pop in to see us soon.

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Review from Wendy M (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Milford House are friendly, helpful and kind to the residents.
Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you so much for your kind words. We will pass this feedback onto the team.

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Review from M B (Nephew of Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is very well cared for. The staff are excellent. Walking into the home I feel like walking into a friend's house.
Reply from Paula Hume, Admin Manager at Milford House

Thank you for your lovely review of our home. It's a pleasure to look after your uncle.

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Review from J U (Niece of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During a very difficult time for our family at the beginning of this year we were very grateful for, and impressed by, the wonderful care and attention shown by every member of staff at Milford House, from the cleaners right through to management. They couldn't do enough for us, and their kindness,
caring and empathy during a very upsetting time for us all helped to make the situation easier to cope with. Thank you all.
Reply from Sheila Barwick, Home Manager at Milford House

The team at Milford House would like to thank you for your very kind and thoughtful words. It was a privilege and honour to support you and your family.

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Review from A A (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful staff and kept informed of extra needs my Mum my need. Made welcome and can access all areas freely for Mum's needs.
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Review from M S (Son of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly, warm welcoming establishment, that on every visit has comforted me knowing my Mum is being cared for at every level.
Reply from P Hume, Administration Manager at Milford House

Thank you. We appreciate all the feedback we receive from our residents and family members. We will endeavour to keep up the high standards of the Milford Care ethos.

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Review from P L (Wife of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my husband's care and know he is being looked after with kindness from all the staff.
Reply from P Hume, Administration Manager at Milford House

Thank you for your kind words, it's always a pleasure to hear that our residents are happy as well as the family members with the care we provide.

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Review from Susan W (Friend of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are kind and caring - nursing, carers, kitchen and admin staff.
There is a couple of ladies who arrange activities which include bingo, crafts, music, special things for special seasons etc.
There is a service once every two weeks given by the local Baptist Church and Holy Communion once
a month.
They also have trips out for a buffet and tea dance, to a garden centre, river gardens and other trips out.
I feel that residents are well cared for.
A good breakfast and varied diet.
Reply from Kara Gratton, Senior Manager at Milford House

Thank you for your kind words, they are very much appreciated. I will ensure staff get to know about your lovely comments.

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Review from Martin S (Son of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in really well following the sudden death of her husband who previously cared for her.
Staff are really friendly and very attentive to all the residents.
Mum has shown no distress at all and is very content and happy here.
She enjoys the food which has a good choice and is very
plentiful. The room is a good size and very clean having been recently decorated.
Reply from Samantha Palmer, HR Manager at Milford House

Thank you for your review. We're so glad that your mother has settled in well and that she is so settled and content.

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Review from Gerry G (Resident) assisted by family/friend published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely helpful from office down. If a new chambermaid starts tomorrow she/he would call me by my name straight away.
Reply from Samantha Palmer, HR Manager at Milford House

Thank you for your review, we're so pleased that you find the staff to be helpful.

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Review from Shane K (Son of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care given to my dad, the staff are very efficient, caring and seem happy with the work they do.
My dad loves his food and eats plenty throughout the day and is never refused anything he wants. The care given to him put me and my family's mind at ease, he has never asked to come home, which
says it all.
Lovely clean home.
Reply from Samantha Palmer, HR Manager at Milford House

Thank you so much for your review. We're really glad to hear that you're father is receiving excellent care at Milford House.

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Review from Jennifer U (Niece of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff extremely caring and helpful. Nothing too much trouble from Management in the office down to nursing/carers/kitchen staff/cleaners/maintenance. Excellent care from all.
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Review from Lindsay B (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Milford after her health deteriorated to the point I could no longer care for her. She settled in very quickly due to the kindness and wonderful care of all the staff. Nothing was too much trouble and all her needs were met. The staff at Milford House looked after her until the end
and I cannot thank them enough for their care and compassion. I would not hesitate to recommend Milford House to anyone looking for a care home for their loved ones.
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Review from Lynn S (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At 84, Mum's health was deteriorating and she no longer felt comfortable in her own home and could not cope. Milford House is bright, clean, tastefully decorated and welcoming. The staff, most importantly, the carers, are warm and friendly and truly show they care and have made what is a difficult
transition a much easier one for Mum. Thank you all! P.S. Food is great.
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Review from C F (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived in Milford House Care Home for almost a year. Throughout this time he has been treated with respect and kindness.
He suffers from dementia and at times becomes confused. During such times the staff have been patient and caring. He always responds positively to staff and seems relaxed
and contented.
Regular activities are organised, either as a group or with individual residents. Visitors are given a warm reception and the management are friendly and approachable.
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Review from Peter S (Relative of Resident) published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin, three times removed (our great grand parents were brothers), was highly satisfied with the service she received at Milford House during her recovery from a fall on some ice damaging her good shoulder and elbow (left side), she has restricted movement in her right side form a mastectomy operation.
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Review from W K (Husband of Resident) published on 5 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has dementia with no short term memory. She has settled well - is content, never complains. The staff are very caring.
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Review from David M (Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been here since 7/9/15 I am happy and it is a friendly home. There is sometimes entertainment from groups around the area and nearby cities. Staff and management are always helpful. Some of my wife's last days were here 9 1/2 years ago.
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Review from Audrey Beryl S (Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been to Milford House on several occasions and have always been welcomed by carers and domestic and all staff with friendliness and courtesy and have always been well looked after by day and night staff.
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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Milford House is calculated as follows: ( (474 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 549 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milford House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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