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Milford House

Derby Road, Milford, Duffield, Belper, Derbyshire DE56 0QW
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Milford House made our decision very simple, it was the perfect 'home from home' feel we were after.Mark W(Grandson of Resident/Service User)
Milford House, Belper
Milford House, Belper
Milford House, Belper

A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on...  

Care Provided by Milford House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,310N/A

Contact Milford House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicole Thompson(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (5)

Milford House Reviews (104)

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9.9

Milford House has a Review Score of 9.9 (9.882) out of 10, based on 58 reviews in the last 2 years. Over all time Milford House has 104 reviews.

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Showing 104 reviews matching selected criteria
Review from Ron S (Friend of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

These are unusual times due to COVID. I now see my friend once a week in controlled conditions. Can only provide ratings in some areas.

Reply from Paula Hume, Admin Manager at Milford House
Thank you for your review. It's always a pleasure to facilitate visits for our residents.

Thank you.

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Review from Gary S (Son of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

Always very impressed by the warm friendly welcome of the staff.

Reply from Paula Hume, Admin Manager at Milford House

Thank you for your wonderful comments. Very much appreciated.

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Review from Emily M (Granddaughter of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

Staff have kept my relative happy and entertained throughout the pandemic whilst family have been unable to visit. My granny is encouraged to maintain her independence which is so signifying and important for her self esteem. I have peace of mind knowing my relative is safe and happy.

Reply from Paula Hume, Admin Manager at Milford House

Thank you so much for your lovely response; it's a privilege to care for your grandmother.

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Review from J H (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card
Overall Experience

I am very happy with my mum staying at Milford House, even though contact and visiting has been very limited due to COVID, she seems to be happy and settled. She enjoys her meals, particularly the puddings. I am 100% happy with the care she is receiving and the staff are brilliant. The visiting system is extremely well organised and government guidelines are adhered to. Thank you, Milford.

Reply from Paula Hume, Admin Manager at Milford House
Thank you so much for your lovely review. It's a pleasure looking after your Mother.

Thank you.

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Review from Timothy K (Son of Resident) published on 2 March 2021 Submitted via Website
Overall Experience

My mum has been a resident here since 2014 and has always received exceptional care. During 2020 it was difficult for me to visit as I live down south but I did manage to get up there to visit Mum last November. As always the care home staff followed the covid guidelines during my short visit. The care home staff are really friendly and helpful and look after all the residents extremely well. The home always looks very clean and has been re-decorated over the last few years which makes it warm and inviting. The gardens are also managed very well. The Manager and staff are always available for questions in need and keep my sister and me updated if there are any issues with Mum as she is now 96. The monthly newsletter from the home also keeps us updated on things happening there. Security at the home is also very good.

Reply from Sheila Barwick, Registered Home Manager at Milford House

Thank you so very much for your lovely comments. It's a privilege looking after your mum and hopefully, we will see you in the near future.

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Review from Andrew C (Resident / Service User) published on 19 February 2020 Submitted via Postal Card
Overall Experience

When my wife, who is also my carer, was admitted to hospital, I spent one week at Milford House in respite. This was my first experience with such a facility, but I have visited people in other homes. I can safely say that this was by far the best, where each and every staff member smiled and acknowledged me on arrival. My room was excellent, well equipped and newly decorated. The food was first class and the overall care second to none. At all times I was treated with great respect and I wish to say a huge thank you to all.

Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you so much for your great review of Milford House. It was a pleasure to have you stay with us and make sure you pop in to see us soon.

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Review from Wendy M (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card
Overall Experience

The staff at Milford House are friendly, helpful and kind to the residents.

Reply from Katy Harris, Marketing, PR and Communications Manager at Milford House

Thank you so much for your kind words. We will pass this feedback onto the team.

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Review from M B (Nephew of Resident) published on 24 December 2019 Submitted via Postal Card
Overall Experience

My uncle is very well cared for. The staff are excellent. Walking into the home I feel like walking into a friend's house.

Reply from Paula Hume, Admin Manager at Milford House

Thank you for your lovely review of our home. It's a pleasure to look after your uncle.

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Review from J U (Niece of Resident) published on 29 August 2019 Submitted via Postal Card
Overall Experience

During a very difficult time for our family at the beginning of this year we were very grateful for, and impressed by, the wonderful care and attention shown by every member of staff at Milford House, from the cleaners right through to management. They couldn't do enough for us, and their kindness, caring and empathy during a very upsetting time for us all helped to make the situation easier to cope with. Thank you all.

Reply from Sheila Barwick, Home Manager at Milford House

The team at Milford House would like to thank you for your very kind and thoughtful words. It was a privilege and honour to support you and your family.

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Review from A A (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card
Overall Experience

Helpful staff and kept informed of extra needs my Mum my need. Made welcome and can access all areas freely for Mum's needs.

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Review from M S (Son of Resident) published on 5 June 2019 Submitted via Postal Card
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A friendly, warm welcoming establishment, that on every visit has comforted me knowing my Mum is being cared for at every level.

Reply from P Hume, Administration Manager at Milford House

Thank you. We appreciate all the feedback we receive from our residents and family members. We will endeavour to keep up the high standards of the Milford Care ethos.

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Review from P L (Wife of Resident) published on 5 June 2019 Submitted via Postal Card
Overall Experience

I am very pleased with my husband's care and know he is being looked after with kindness from all the staff.

Reply from P Hume, Administration Manager at Milford House

Thank you for your kind words, it's always a pleasure to hear that our residents are happy as well as the family members with the care we provide.

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Review from Susan W (Friend of Resident) published on 16 March 2018 Submitted via Postal Card
Overall Experience
All staff are kind and caring - nursing, carers, kitchen and admin staff.
There is a couple of ladies who arrange activities which include bingo, crafts, music, special things for special seasons etc.
There is a service once every two weeks given by the local Baptist Church and Holy Communion once a month.
They also have trips out for a buffet and tea dance, to a garden centre, river gardens and other trips out.
I feel that residents are well cared for.

A good breakfast and varied diet.

Reply from Kara Gratton, Senior Manager at Milford House

Thank you for your kind words, they are very much appreciated. I will ensure staff get to know about your lovely comments.

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Review from Martin S (Son of Resident) published on 27 October 2017 Submitted via Postal Card
Overall Experience
My mum has settled in really well following the sudden death of her husband who previously cared for her.
Staff are really friendly and very attentive to all the residents.
Mum has shown no distress at all and is very content and happy here.

She enjoys the food which has a good choice and is very plentiful. The room is a good size and very clean having been recently decorated.

Reply from Samantha Palmer, HR Manager at Milford House

Thank you for your review. We're so glad that your mother has settled in well and that she is so settled and content.

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Review from Gerry G (Resident / Service User) published on 12 October 2017 Submitted via Postal Card
Overall Experience

Extremely helpful from office down. If a new chambermaid starts tomorrow she/he would call me by my name straight away.

Reply from Samantha Palmer, HR Manager at Milford House

Thank you for your review, we're so pleased that you find the staff to be helpful.

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Review from Shane K (Son of Resident) published on 12 October 2017 Submitted via Postal Card
Overall Experience
Great care given to my dad, the staff are very efficient, caring and seem happy with the work they do.
My dad loves his food and eats plenty throughout the day and is never refused anything he wants. The care given to him put me and my family's mind at ease, he has never asked to come home, which says it all.

Lovely clean home.

Reply from Samantha Palmer, HR Manager at Milford House

Thank you so much for your review. We're really glad to hear that you're father is receiving excellent care at Milford House.

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Review from Jennifer U (Niece of Resident) published on 11 October 2017 Submitted via Postal Card
Overall Experience

All staff extremely caring and helpful. Nothing too much trouble from Management in the office down to nursing/carers/kitchen staff/cleaners/maintenance. Excellent care from all.

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Review from Lindsay B (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card
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My mother came to Milford after her health deteriorated to the point I could no longer care for her. She settled in very quickly due to the kindness and wonderful care of all the staff. Nothing was too much trouble and all her needs were met. The staff at Milford House looked after her until the end and I cannot thank them enough for their care and compassion. I would not hesitate to recommend Milford House to anyone looking for a care home for their loved ones.

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Review from Lynn S (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card
Overall Experience

At 84, Mum's health was deteriorating and she no longer felt comfortable in her own home and could not cope. Milford House is bright, clean, tastefully decorated and welcoming. The staff, most importantly, the carers, are warm and friendly and truly show they care and have made what is a difficult transition a much easier one for Mum. Thank you all! P.S. Food is great.

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Review from C F (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card
Overall Experience
My father has lived in Milford House Care Home for almost a year. Throughout this time he has been treated with respect and kindness.
He suffers from dementia and at times becomes confused. During such times the staff have been patient and caring. He always responds positively to staff and seems relaxed and contented.

Regular activities are organised, either as a group or with individual residents. Visitors are given a warm reception and the management are friendly and approachable.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (2)

  • 30 Jan 2026Recipient: Milford Care
  • 21 Nov 2015Recipient: Milford House

Accreditations

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