Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW
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9.8 90 Reviews
  • Milford House, Belper
A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.
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Care Provided by Milford House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Nicole Thompson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Milford House Reviews (90)

9.8

Milford House has a Review Score of 9.8 (9.847) out of 10, based on 56 reviews in the last 2 years.
Over all time Milford House has 90 reviews.

Overall Experience
  • 76
  • 14
  • 0
  • 0
  • 0
Date Published
  • 90
  • 28
  • 44
  • 56
  • 34
Reviewer Connection to Milford House
  • 38
  • 21
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 81-90
Review from Gerry G (Resident) assisted by family/friend published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely helpful from office down. If a new chambermaid starts tomorrow she/he would call me by my name straight away.
Reply from Samantha Palmer, HR Manager at Milford House
Thank you for your review, we're so pleased that you find the staff to be helpful.
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Review from Shane K (Son of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care given to my dad, the staff are very efficient, caring and seem happy with the work they do.
My dad loves his food and eats plenty throughout the day and is never refused anything he wants. The care given to him put me and my family's mind at ease, he has never asked to come home, which
says it all.
Lovely clean home.
Reply from Samantha Palmer, HR Manager at Milford House
Thank you so much for your review. We're really glad to hear that you're father is receiving excellent care at Milford House.
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Review from Jennifer U (Niece of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff extremely caring and helpful. Nothing too much trouble from Management in the office down to nursing/carers/kitchen staff/cleaners/maintenance. Excellent care from all.
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Review from Lindsay B (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Milford after her health deteriorated to the point I could no longer care for her. She settled in very quickly due to the kindness and wonderful care of all the staff. Nothing was too much trouble and all her needs were met. The staff at Milford House looked after her until the end
and I cannot thank them enough for their care and compassion. I would not hesitate to recommend Milford House to anyone looking for a care home for their loved ones.
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Review from Lynn S (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At 84, Mum's health was deteriorating and she no longer felt comfortable in her own home and could not cope. Milford House is bright, clean, tastefully decorated and welcoming. The staff, most importantly, the carers, are warm and friendly and truly show they care and have made what is a difficult
transition a much easier one for Mum. Thank you all! P.S. Food is great.
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Review from C F (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived in Milford House Care Home for almost a year. Throughout this time he has been treated with respect and kindness.
He suffers from dementia and at times becomes confused. During such times the staff have been patient and caring. He always responds positively to staff and seems relaxed
and contented.
Regular activities are organised, either as a group or with individual residents. Visitors are given a warm reception and the management are friendly and approachable.
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Review from Peter S (Relative of Resident) published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin, three times removed (our great grand parents were brothers), was highly satisfied with the service she received at Milford House during her recovery from a fall on some ice damaging her good shoulder and elbow (left side), she has restricted movement in her right side form a mastectomy operation.
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Review from W K (Husband of Resident) published on 5 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has dementia with no short term memory. She has settled well - is content, never complains. The staff are very caring.
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Review from David M (Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been here since 7/9/15 I am happy and it is a friendly home. There is sometimes entertainment from groups around the area and nearby cities. Staff and management are always helpful. Some of my wife's last days were here 9 1/2 years ago.
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Review from Audrey Beryl S (Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been to Milford House on several occasions and have always been welcomed by carers and domestic and all staff with friendliness and courtesy and have always been well looked after by day and night staff.
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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Milford House is calculated as follows: ( (575 Excellents x 5) + (82 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 667 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milford House is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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