Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW
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9.8 81 Reviews
  • Milford House, Belper
A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Nicole Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Milford House Reviews (81)

9.8

Milford House has a Review Score of 9.8 (9.848) out of 10, based on 47 reviews in the last 2 years.
Over all time Milford House has 81 reviews.

Overall Experience
  • 67
  • 14
  • 0
  • 0
  • 0
Date Published
  • 81
  • 19
  • 34
  • 47
  • 34
Reviewer Connection to Milford House
  • 33
  • 20
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Audrey Beryl S (Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been to Milford House on several occasions and have always been welcomed by carers and domestic and all staff with friendliness and courtesy and have always been well looked after by day and night staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Milford House is calculated as follows: ( (485 Excellents x 5) + (67 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 561 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milford House is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milford House to verify any information. View our terms and conditions. Milford House has an Enhanced Service - more info.