Milford House

Derby Road, Milford, Duffield, Belper DE56 0QW
Review Us
9.8 90 Reviews
  • Milford House, Belper
A retirement home of elegance and distinction. Milford House, a beautiful grade II listed building and its adjoining Coach House were transformed into a tastefully renovated retirement home in 1985.

Actively involved in the national Dignity Challenge campaign, with many members of staff taking on the role of Dignity Champions. This campaign is all about putting dignity and respect at the centre of care services, with a great emphasis on treating people with compassion and respect. Dignity Champions ensure that all residents are listened to, respected and treated as individuals, and that care delivery is dictated by residents.

A reputation for providing excellent care goes well beyond the immediate locality. This is why residents come from different parts of Derbyshire, including Duffield, Hazelwood, Quarndon, Allestree, Coxbench, Derby, Ashbourne, Turnditch, Wirksworth, Matlock and Belper.
Show Milford House on the Map

Care Provided by Milford House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Nicole Thompson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Milford House Reviews (90)

9.8

Milford House has a Review Score of 9.8 (9.847) out of 10, based on 56 reviews in the last 2 years.
Over all time Milford House has 90 reviews.

Overall Experience
  • 76
  • 14
  • 0
  • 0
  • 0
Date Published
  • 90
  • 28
  • 44
  • 56
  • 34
Reviewer Connection to Milford House
  • 38
  • 21
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 21-40
Review from K W (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, compassion & enthusiasm of the staff at Milford House is evident in many ways - there are wonderful activities on daily which Mum loves to take part in: exercise, baking, singing, Crafts, outside entertainers. We, as a family are always warmly welcomed when we visit and invited to take part
in the activities. Mum settled straight away. at Milford House & we are so pleased we chose it for our Mum! We know that she is well looked after 24 hrs a day and we are very grateful.
Reply from Nicole Thompson, Home Manager at Milford House
What a wonderful review to read. We are honoured to look after your mum and the whole family when you visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has recently moved from the main house to Coach house nursing wing. We have always been happy with her care and this satisfaction continues. Staff are friendly and approachable, the environment is calm clean and pleasant.
Reply from Nicole Thompson, Home Manager at Milford House
Your comments and feedback are wonderful to read. Thank you for taking the time to complete a review and we are honours to look after your mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Son of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm happy with the care my mother receives.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for taking the time to complete a review of Milford House. Your feedback means the world to the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter-in-law of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted to see my mother-in-law happy here at Milford House. Everything is first class form the staff, cleanliness and general feeling of home.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for your kind words, we appreciate them so much and they are lovely to hear.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Partner of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my partner for a few weeks now very pleased with the care she is having.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for taking the time to review our home and leave such lovely feedback. We really appreciate your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Son of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After taking weeks to select a care home for my mother I am delighted to say that Milford House has only met my expectations but surpassed What We we had ever hoped. Current aspect is great, but the staff here really made it on true home. Thank you for your care!
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for taking the time to complete a review and leave such wonderful comments. It is really appreciated and wonderful to hear.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K A (Granddaughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing and very accommodating to both the residents and the family members. My nana enjoys all the atmosphere and events that happen at Milford and it does allow us as family to also get involved.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for taking the time to review Milford House. Your comments are wonderful to hear.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon W (Niece of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My most recent visit concluded in the local pub, where my aunt appeared to enjoy the change of scene, familiarity of environment, and cheerful company of staff, fellow-residents and locals. The Care provided by Milford House is personal, cheerful and safe.
Changes are happening under a superb new
Manager, and I hope these will include more regular contact with relatives who live away and are not on facebook (emergency and care contact is very good) and enhanced training for staff.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you for your lovely review of Milford House. We appreciate your feedback and will ensure your suggestions are acted upon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K A (Son-in-law of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always experience a friendly, approachable response to our visit, and always see my mother-in-law in a friendly, inclusive environment where she appears clean, well looked after and happy, with dignity and respect at the forefront.
Reply from Nicole Thompson, Home Manager at Milford House
Thank you so much for taking the time to complete a review. We appreciate your lovely comments more than we can put into words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Daughter of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always describe Milford House as 'home from home' and cosy. I would always recommend this home to anyone. I find the staff friendly and helpful even when things are busy.
The main thing for me is, is Mym looked after? The answer is yes.
To relatives, this is one less thing to worry about.
Reply from Sheila Barwick, Senior Manger at Milford House
Thank you for reviewing our care home. Your lovely comments are really appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Son of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has recently moved to the Coach House area of the home and we are very happy with her transition to this area. The staff are all very friendly and attentive to all the residents. Mum moved to get the extra nursing care she needs now. The Coach House has a warm and relaxing atmosphere, the peacefulness
and staff interaction with all help the residents to enjoy their stay knowing they are being well cared for. Thank you.
Reply from Sheila Barwick, Senior Manger at Milford House
Thank you for reviewing our care home. Your lovely comments are really appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S R (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum arrived at Milford the staff have been amazing with her. They are so considerate and kind. Although my mum doesn't always join in with the activities, there's always something happening everyday.
Reply from Sheila Barwick, Senior Manger at Milford House
Thank you for reviewing our care home. Your lovely comments are really appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't wish for a better place for my mum to live. She is happy, loved and so well cared for. The staff are so kind and compassionate, they treat every resident like family. The home is always clean and there is always something going on for the residents. It's like a hotel!
Reply from Sheila Barwick, Senior Manger at Milford House
Thankyou for reviewing our care home. Your lovely comments are really appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D N (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 6 years and I have always been happy with the care that she's received.
Reply from Sheila Barwick, Senior Manger at Milford House
Thank you for taking the time to review our care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care Mum receives. Proffessional, caring, friendly staff.
All of Mum's needs are met. Clean, bright, well-decorated and maintained property. Would recommend highly.
Reply from Sheila Barwick, Senior Manger at Milford House
Thank you for reviewing our care home. Your lovely comments are really appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my mum is a great experince. Coming to the home feels like an extension of my home and part of my family. I know most of the staff by name and I'm always made to feel very welcome. My mum is very well looked after and all her needs are met. My siblings and I are pleased that Mum is a resident.
We are kept fully informed of her condition. Mum is as happy and content as she can be given her condition of which all the staff are fully aware. Yes, I would recommend this home.
Reply from Sheila Barwick, Senior Manger at Milford House
Thank you for reviewing our care home. Your lovely comments are really appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the support and care you deliver to my mum. She always seems happy and likes all the activities you provide. The staff are all great and do an amazing job. I would also recommend others t your lovely care home. Thank you all for your care and understanding.
Reply from Sheila Barwick, Senior Manger at Milford House
Thank you for reviewing our care home. We really appreciate your lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy at Milford House. They are very caring and arrange a lot of stimulating activities and social occasions. The food and environment is homely and welcoming. They keep us informed of any health issues. The staff are very friendly and obviously know Mum and what she likes.
Reply from Sheila Barwick, Senior Manger at Milford House
Thank you for reviewing our care home. We really appreciate your lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great friendly place, they look after my dad well and make it a happy environment to live. Everywhere is always spotlessly clean and there are always plenty of activities to keep my dad engaged and enjoying his later years in a great environment.
Reply from Sheila Barwick, Senior Manger at Milford House
Thankyou for your review of our care home. We really appreciate the lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N C (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been accorded dignity and respect in all areas. The staff talk directly to the residents and always listen.
I want to say a big thank you for the care you provide my mum. It has led to me fully trusting you for her care, safe in the knowledge we have done our best. Thank you.
Reply from Sheila Barwick, Senior Manger at Milford House
Thank You for completing a review of our care home. We really appreciate your lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Milford House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Milford House is calculated as follows: ( (575 Excellents x 5) + (82 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 667 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milford House is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milford House to verify any information. View our terms and conditions. Milford House has an Enhanced Service - more info.