Victoria Park Care Home

Manners Road, Ilkeston DE7 5HB
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9.4 89 Reviews
  • Victoria Park Care Home, Ilkeston
Victoria Park Care Home, located in Ilkeston, Derbyshire, provides personalised residential and nursing care to older people in a caring and inclusive environment.

The team support residents at Victoria Park to lead an active and fulfilling life in whatever way suits them best. Whether it's cosying down with a drink or spending time carrying out their hobbies, there's always something on offer. Residents are also encouraged to take an active role in the Ilkeston community.

Inside the home, residents have the choice of several well presented sitting and dining rooms, all designed to offer maximum comfort. The hairdressing salon and sunny conservatory are favourite spots for some relaxation and, outside, the enclosed garden, cared for by some residents, is a popular spot to catch up with friends and family.

Victoria Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that meal times are something for all residents to look forward to.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 39 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Victoria Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Shini Jose (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (39)

Victoria Park Care Home Reviews (89)

Total of 89, showing 41-60
9.4

Victoria Park Care Home has a Review Score of 9.4 (9.410) out of 10, based on 16 reviews in the last 2 years. Over all time Victoria Park Care Home has 89 reviews.

Overall Experience

  • 66
  • 22
  • 0
  • 0
  • 1

Date Published

89
9
10
16
73

Review from Colin A (Brother-in-law of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and helpful in every aspect of their job.

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Review from P T (Niece of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident for some years. I would describe her as content. She likes the carers and says they are very kind. Although she has a small appetite she considers the food to be excellent.

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Review from Michael D (Son of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly and helpful and resident s appear happy.
It was a pleasure to visit.

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Review from Jessica D (Granddaughter of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention given.
All needs met. Wouldn't choose any other place for grandma to be.

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Review from P D (Daughter-in-law of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very welcoming and caring.
Mum looked very well cared for.

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Review from Peter G (Friend of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasant welcome, nothing is too much trouble for our friend.

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Review from A A (Son-in-law of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely, caring place and staff.

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Review from Colin S (Son-in-law of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of Victoria Park is very positive.
My mother-in-law was very well looked after by a very caring, sympathetic and friendly staff. Especially during the last few weeks of her life.

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Review from Joyce B (Daughter of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Victoria Park Care Home nearly 6 years. I have found the care home perfect for him along with the staff and accommodation. I would recommend Victoria Park Care Home to anyone.

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Review from C R (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care given to my mum. Staff are extremely helpful and friendly.

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Review from Brian R (Son-in-law of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and willing to help.
Manager's door always open and very approachable.
Food very good.
I would highly recommend this care home to anyone looking for a place for their loved ones.

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Review from E S (Friend of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting my friend I have seen her treated with compassion and dignity. The food always looks nice and there is a good variety and choice. Her room always looks clean and tidy. Staff have always been helpful with any questions I have asked.

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Review from Jennifer G (Wife of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in since 10th December 2018 and I have no faults. A well-run home by the staff.

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Review from Michael R (Friend of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always the home was clean. The person I was visiting looked clean and well. The staff were their usual friendly selves. I was there during lunch and the food looked appetising and adequate portion size. I have had a meal before and it has been better than a lot of meals I have had in various eating
places.

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Review from R R (Husband of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my wife is well looked after and cared for in this home and she seems very happy and contented.

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Review from Jane S (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always clean and tidy and nice and warm. The staff are very friendly, welcoming and approachable. They give the residents lots of care and attention. No one is ever neglected or ignored. They go out of their way to make sure everyone is cared for and feels important. Excellent. Thank
you.

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Review from Stuart K (Husband of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of myself and family regarding the care and consideration towards my wife by the staff of Victoria Park Care Home was first class in every way, excellent in every way.
My wife was cared for like a member of family.
We cannot thank everyone concerned enough.
Thank you all so much. Take
care. Lots of love.

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Review from Jean W (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are all very kind and caring, always listen to what relatives ask about loved ones and take notice of any information that is offered to them with the care of their relative because we know our loved ones and what they need. This is a good home for respite as well.

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Review from Margaret B (Wife of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful, caring home.
My husband is cared for so well here.
The manager is excellent, very helpful and supportive, all the staff are cheerful and co-operative - even under extremely challenging circumstances.
I consider that we are extremely fortunate to have my husband looked after so kindly
here.

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Review from Meryl G (Wife of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is situated near a lovely park and is very handy as it is near the main road but has good parking in front of the home. It is very pleasant and welcoming.

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Current Review Score: 9.4 (9.410)

Overview of Review Score

The Review Score of 9.4 (9.410) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.410 for Victoria Park Care Home is calculated as follows: ( (112 Excellents x 5) + (52 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 183 Ratings = 4.41

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

Shini

Shini Jose

Job Title: Home Manager

Introducing Shini Jose, Home Manager at Victoria Park, Ilkeston


What does ‘kindness’ mean to you?


“To me, kind care means being willing to put the needs of others first and treating them with kindness, compassion, dignity and respect.”


As a registered nurse with continuing health care assessor experience, Shini has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her decision to work in the care sector, Shini said:


“I love caring, as caring for others is incredibly rewarding and I can positively influence the lives of other people”.


As Home Manager for Victoria Park, Shini closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Shini remarked:


“I like making connections with people and I enjoy being part of the team, and I like being able to make a positive influence and help make people feel happy and safe. I get called "Smiley" instead of Shini, as people seem to always remember my smiley face rather than my name!”


Outside of work, Shini enjoys reading and is trained in Indian classical dances.

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