Victoria Park Care Home

Manners Road, Ilkeston DE7 5HB
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9.5 91 Reviews
  • Victoria Park Care Home, Ilkeston
Victoria Park Care Home, located in Ilkeston, Derbyshire, provides personalised residential and nursing care to older people in a caring and inclusive environment.

The team support residents at Victoria Park to lead an active and fulfilling life in whatever way suits them best. Whether it's cosying down with a drink or spending time carrying out their hobbies, there's always something on offer. Residents are also encouraged to take an active role in the Ilkeston community.

Inside the home, residents have the choice of several well presented sitting and dining rooms, all designed to offer maximum comfort. The hairdressing salon and sunny conservatory are favourite spots for some relaxation and, outside, the enclosed garden, cared for by some residents, is a popular spot to catch up with friends and family.

Victoria Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that meal times are something for all residents to look forward to.
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Care Provided by Victoria Park Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 39 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Victoria Park Care Home to find out the exact price for your requirements.

Contact Victoria Park Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Victoria Park Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Letitia White (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (39)

Victoria Park Care Home Reviews (91)

9.5

Victoria Park Care Home has a Review Score of 9.5 (9.473) out of 10, based on 16 reviews in the last 2 years.
Over all time Victoria Park Care Home has 91 reviews.

Overall Experience
  • 68
  • 22
  • 0
  • 0
  • 1
Date Published
  • 91
  • 6
  • 11
  • 16
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Reviewer Connection to Victoria Park Care Home
  • 34
  • 12
  • 9
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 61-80
Review from Margaret B (Wife of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful, caring home.
My husband is cared for so well here.
The manager is excellent, very helpful and supportive, all the staff are cheerful and co-operative - even under extremely challenging circumstances.
I consider that we are extremely fortunate to have my husband looked after so kindly
here.
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Review from Meryl G (Wife of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is situated near a lovely park and is very handy as it is near the main road but has good parking in front of the home. It is very pleasant and welcoming.
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Review from Peggy Marion B (Daughter of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my mom she is always dressed nicely, has her hair combed and looks cared for and for that I'm very grateful. If she could speak I know she would say 'thank you'.
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Review from Alan D (Son-in-law of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care my mother in law receives is excellent. All the staff are very kind and extremely helpful. Any questions you ask are always answered. If you ask for any help it is always given. All the residents are treated with respect and dignity.
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Review from Andrew D (Cousin of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is performed professionally, efficiently and the staff listen to your concerns (if any) and I cannot find any faults with them and their care with my Cousin.
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Review from Ian M (Son of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is lovely. Very clean and pleasant. Your staff are excellent. My only criticism is that you seem short of staff, a couple more carers would be good. My mum has no complaints about the food or the general care, but she seems to spend all day just sitting and not getting any kind of exercise.
Reply from Clare Sheehan, Careline Advisor at Victoria Park Care Home
Thank you for your review, our staffing levels are monitored and allocated according to resident’s dependencies within the home and these are reviewed on a regular basis. We now have a new Wellbeing…read more
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Review from M M (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really happy with the home BUT the lack of staff who are (caring) and management has been a cause for concern. The remaining carers and housekeepers should be rewarded for sticking with the situation such as a pay rise for such lovely girls. Would like to see more structured activities, not the
craft side but more homely pursuits and one to one conversations with residents.
Reply from Clare Sheehan, Careline Advisor at Victoria Park Care Home
Thank you very much for your valued feedback. We are pleased to announce that the home manager is now back in the home full time following her recuperation and she will be supporting the staff team to…read more
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Review from Christine S (Daughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very pleased with the care given to our mum. All the carers genuinely seem to actually care about the residents and do everything possible for their comfort. No complaints whatsoever.
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Review from June B (Friend of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff very friendly and offered us a cup of tea.
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Review from Sylvia H (Niece of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been excellent in their care for my aunt. I would have no problems in recommending this care home to anybody.
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Review from Jackie G (Daughter of Resident) published on 24 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although our mother was only in this home for a short time, we found the way she was looked after was great. All the staff were kind, considerate and friendly. The room our mother had was quite large and well maintained. A friend or family member would visit her most days and we were never made to feel
unwelcome, even when six adults and my four year old granddaughter turned up all at the same time, they did not mind. We were really pleased that we managed to find somewhere so nice and in a lovely and convenient location.
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Review from D W (Daughter of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum spent just over a week in the care home for end of life care. The environment was warm and welcoming as were the staff. This was a difficult time emotionally for the family but the staff were kind and supportive in particular the staff were very considerate of my 90-year-old dad.
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Review from Jean C (Wife of Resident) published on 14 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband spent three years in Victoria Park Care Home he seemed quite content as he had dementia so he couldn't let me know the staff were very understanding with him and respected him as he needed assistance with everything the management team and nurses were very kind and helpful keeping me in the
picture all the time. I truly recommend this care home to anyone.
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Review from Joyce G (Wife of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Right from the first contact with the home, we felt welcome. We were reassured this was the right place for my husband. All staff seemed focused on the welfare of residents.
We were happy with his end of life care.
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Review from M L M (Wife of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a better home than the last one my husband was in. I am very happy because he is happy here. Staff and management are very understanding and have deaf awareness.
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Review from Elizabeth W (Partner of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise their care enough.
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Review from Janet T (Daughter of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most fantastic care home, great caring people, could not find a better place or better people. My mom loves it.
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Review from Jill G (Daughter of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Victoria Park for end of life care.
The staff were very caring and looked after mum very well.
They were very approachable and always gave me the time to talk to them.
The home itself was very clean and had a lovely atmosphere as soon as you walked in.
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Review from Kenneth W (Husband of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit the home every day and help my wife with her dinner and other minor needs. I have found the management and staff very good providing the care to my wife, and she likes the staff very much.
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Review from Linda D (Daughter of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Park Care Home is a very friendly, calm and happy home. My mother is always cared for whenever she needs anything. Christmas activities have been very received, with a pantomime, Christingle service, lantern walk and entertained by two really good singers, followed by a buffet tea.
The home
has been decorated nicely for Christmas and residents have been busy making cards for their families and crafts.
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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Victoria Park Care Home is calculated as follows: ( (124 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 186 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Shini

Shini Jose

Job Title: Home Manager

Introducing Shini Jose, Home Manager at Victoria Park, Ilkeston


What does ‘kindness’ mean to you?


“To me, kind care means being willing to put the needs of others first and treating them with kindness, compassion, dignity and respect.”


As a registered nurse with continuing health care assessor experience, Shini has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her decision to work in the care sector, Shini said:


“I love caring, as caring for others is incredibly rewarding and I can positively influence the lives of other people”.


As Home Manager for Victoria Park, Shini closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Shini remarked:


“I like making connections with people and I enjoy being part of the team, and I like being able to make a positive influence and help make people feel happy and safe. I get called "Smiley" instead of Shini, as people seem to always remember my smiley face rather than my name!”


Outside of work, Shini enjoys reading and is trained in Indian classical dances.

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