Victoria Park Care Home

Manners Road, Ilkeston DE7 5HB
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9.3 91 Reviews
  • Victoria Park Care Home, Ilkeston
Victoria Park Care Home, located in Ilkeston, Derbyshire, provides personalised residential and nursing care to older people in a caring and inclusive environment.

The team support residents at Victoria Park to lead an active and fulfilling life in whatever way suits them best. Whether it's cosying down with a drink or spending time carrying out their hobbies, there's always something on offer. Residents are also encouraged to take an active role in the Ilkeston community.

Inside the home, residents have the choice of several well presented sitting and dining rooms, all designed to offer maximum comfort. The hairdressing salon and sunny conservatory are favourite spots for some relaxation and, outside, the enclosed garden, cared for by some residents, is a popular spot to catch up with friends and family.

Victoria Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that meal times are something for all residents to look forward to.
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Care Provided by Victoria Park Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 39 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276
  • Self-Funded Nursing Care: from £1565
  • RESPITE Self-Funded Residential Care: from £1275
  • RESPITE Self-Funded Nursing Care: from £1721

These prices are only a guideline, please contact Victoria Park Care Home to find out the exact price for your requirements.

Contact Victoria Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Victoria Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Letitia White (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (27)

Visiting

  • The team warmly welcome visitors to Victoria Park Care Home, as spending time with loved ones is an important part of life in the home. To help them provide the best possible care, they do observe protected mealtimes, allowing residents to enjoy their meals in a calm and unhurried environment, and they kindly ask that all visitors respect these times when planning their visit. Pets are very welcome to join you, and on-site parking is available to make your visit as easy and convenient as possible. If you have any questions ahead of your visit, please get in touch with the kind and caring team – they're always here to help.

Parking

  • On-site parking available

Victoria Park Care Home Reviews (91)

9.3

Victoria Park Care Home has a Review Score of 9.3 (9.348) out of 10, based on 16 reviews in the last 2 years.
Over all time Victoria Park Care Home has 91 reviews.

Overall Experience
  • 68
  • 22
  • 0
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  • 1
Date Published
  • 91
  • 6
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  • 16
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Reviewer Connection to Victoria Park Care Home
  • 34
  • 12
  • 9
  • 5
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  • 3
  • 2
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  • 2
  • 1
  • 1
  • 1
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  • 1
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Total of 91, showing 81-91
Review from Jane F (Daughter of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father became a resident here in September 2016 on end of life care. It is a great relief to know that he is being well looked after at the end of his life. All staff are kind, considerate and very pleasant. Very rarely have I seen anyone without a welcoming smile. My father loves the food. He is
comfortable and all his needs are met.
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Review from Elizabeth C (Daughter of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care our mother has received to date is very good. The staff are caring and professional. They treat our mother with care and dignity. They make time to talk to our mother and make visitors very welcome. The home is very clean and has a nice atmosphere. Hygiene standards are high. The rooms are
clean and nicely decorated. The home is well managed. The manager is approachable and "hands on". We would recommend this nursing home.
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Review from S K (Sister of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been living at Victoria Park Care Home since 2009. She needs 24 hr care. All the carers at the home are very caring and helpful, nothing is too much trouble. There is entertainment on a regular basis and coffee mornings.
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Review from Margaret L (Daughter of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happier since being in the home.
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Review from Yvonne C (Daughter of Resident) published on 19 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Park Care Centre is a small, intimate home for the elderly who need general care and nursing. The residents when and whenever able, are encouraged to sit in the main lounge area of the home where their activities co-ordinator provides and helps them with varying activities throughout the day
time and regular "entertainers" visit and entertain in the afternoons.
Breakfast and lunch is served in a small dining area or taken to residents if they are unable to sit at a table. Again, this provides an intimate feel to the home with every resident served individually - and relatives are able to join their loved ones for meals too!
Tea time is served to the residents in an informal 'buffet' style. My father has been a resident here for one and a half years and despite his problems appreciates and likes this home.
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Review from David and Sue (Son of Resident) published on 10 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum joined the home having been discharged from hospital in the expectation that her life expectancy was limited. Nevertheless she was treated with full care and respect as if she was joining the home for an extended period. Staff were attentive, supportive and showed an interest in her and her views.
Sadly she died after just over a month but she could not have been cared for better, nor could we have experienced better relationships with the staff who were always welcoming to us.
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Review from Rosemary W (Daughter of Resident) published on 29 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has improved both physically and mentally. I am always told if there is any change in his care. Visitors are always made welcome, other residents seem happy, dad is always clean and in his own clothes. The main thing is he seems happy. If it wasn't for the care home, dad would not be around
today. Thank you Victoria Park.
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Review from Joan (Resident) published on 22 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed staying here. The staff are very kind and considerate. They are very helpful and come as soon as I need them.
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Review from Rosemary W (Daughter of Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother died on Feb 2nd 2016 having been at Victoria Park for 4 years. I have always been very satisfied with the care and compassion shown to mother. In mothers' final hours she was not alone and staff showed such care and concern. The undertakers even remarked how visibly upset the carers were as mother
was taken away.
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Review from Janet T (Daughter of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom went into care for two weeks Christmas and New Year period as I run a business. I could not believe how helpful and friendly everyone was. I have had some bad experiences with care homes in the past. This one was amazing on collection I have not seen mom looks so well and happy in any time that
she has been away from me. Their was no rush to leave and tears when she said bye. Wonderful can't thank them all enough.
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Review from Malcolm H (Niece of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my aunt came to the home I thought she would be bed-ridden totally, however due to the persistence of her carers they have managed with the purchase of a special chair to get her up for a few hours very other day and into the lounge where she is amongst other people. The dedication and professionalism
of the carers here have given her a quality of life I could never have given her at home. I would have no hesitation in recommending this home whatever their disability. They would be well looked after.
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Current Review Score: 9.3 (9.348)

Overview of Review Score

The Review Score of 9.3 (9.348) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Victoria Park Care Home is calculated as follows: ( (124 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 186 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Letitia

Letitia White

Job Title: Home Manager

At Victoria Park Care Home, Letitia White leads our team as Home Manager, upholding HC-One’s values of kindness, compassion and delivering high-quality care, while fostering a positive and welcoming home environment.


“Care is seeing the person for who they are, not just their need, treating someone with dignity, patience, respect and kindness that you would want for yourself”

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