Victoria Park Care Home, Ilkeston, Derbyshire
Victoria Park Care Home, Ilkeston, Derbyshire
Victoria Park Care Home, Ilkeston, Derbyshire

Located within a beautiful part of Ilkeston in Derbyshire, Victoria Park Care Home is a converted Victorian House which was once used as the miners' rescue centre. Victoria Park is a 39 bedded Care Home provides Nursing, Residential, Respite care.
At Victoria Park Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms decorated in keeping with the character of the house; some rooms also have views across the garden and Victoria Park which is situated across the road.

Chefs at Victoria Park pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Julie Lister (Home Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 39

Rooms with ensuite WC: 5

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Victoria Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.7 Victoria Park Care Home has a Review Score of 9.7 (9.712)

The Review Score of 9.7 (maximum of 10) for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Victoria Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.712 for Victoria Park Care Home is calculated as follows: ( (197 Excellents x 5) + (75 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 274 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 12 Reviews ÷ 7.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Park Care Home?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Park Care Home

  • Daughter of Resident/Service User
    13
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

Although our mother was only in this home for a short time, we found the way she was looked after was great. All the staff were kind, considerate and friendly. The room our mother had was quite large and well maintained. A friend or family member would visit her most days and we were never made to feel unwelcome, even when six adults and my four year old granddaughter turned up all at the same time, they did not mind. We were really pleased that we managed to find somewhere so nice and in a lovely and convenient location.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Mum spent just over a week in the care home for end of life care. The environment was warm and welcoming as were the staff. This was a difficult time emotionally for the family but the staff were kind and supportive in particular the staff were very considerate of my 90-year-old dad.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband spent three years in Victoria Park Care Home he seemed quite content as he had dementia so he couldn't let me know the staff were very understanding with him and respected him as he needed assistance with everything the management team and nurses were very kind and helpful keeping me in the picture all the time. I truly recommend this care home to anyone.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been here since January and has settled in really well.
She has tried other nursing homes and not taken to them but is very comfortable here.
The care is excellent, every need catered for. As a family, we are assured of Mum's safety.
We cannot fault any aspect of Mum's general care and would happily recommend Victoria Park to anyone looking for a good care home.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Right from the first contact with the home, we felt welcome. We were reassured this was the right place for my husband. All staff seemed focused on the welfare of residents.
We were happy with his end of life care.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This is a better home than the last one my husband was in. I am very happy because he is happy here. Staff and management are very understanding and have deaf awareness.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can't praise their care enough.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Most fantastic care home, great caring people, could not find a better place or better people. My mom loves it.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother went into Victoria Park for end of life care.
The staff were very caring and looked after mum very well.
They were very approachable and always gave me the time to talk to them.
The home itself was very clean and had a lovely atmosphere as soon as you walked in.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit the home every day and help my wife with her dinner and other minor needs. I have found the management and staff very good providing the care to my wife, and she likes the staff very much.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Victoria Park Care Home is a very friendly, calm and happy home. My mother is always cared for whenever she needs anything. Christmas activities have been very received, with a pantomime, Christingle service, lantern walk and entertained by two really good singers, followed by a buffet tea.
The home has been decorated nicely for Christmas and residents have been busy making cards for their families and crafts.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father became a resident here in September 2016 on end of life care. It is a great relief to know that he is being well looked after at the end of his life. All staff are kind, considerate and very pleasant. Very rarely have I seen anyone without a welcoming smile. My father loves the food. He is comfortable and all his needs are met.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care our mother has received to date is very good. The staff are caring and professional. They treat our mother with care and dignity. They make time to talk to our mother and make visitors very welcome. The home is very clean and has a nice atmosphere. Hygiene standards are high. The rooms are clean and nicely decorated. The home is well managed. The manager is approachable and "hands on". We would recommend this nursing home.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is happier since being in the home.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home was chosen because of it's location to our home (on the next road) opposite the park. My husband was only in respite for two days and night to give me a break. He seemed happy to stay for this limited time, it had a very friendly atmosphere and comfortable.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My sister has been living at Victoria Park Care Home since 2009. She needs 24 hr care. All the carers at the home are very caring and helpful, nothing is too much trouble. There is entertainment on a regular basis and coffee mornings.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Victoria Park Care Centre is a small, intimate home for the elderly who need general care and nursing. The residents when and whenever able, are encouraged to sit in the main lounge area of the home where their activities co-ordinator provides and helps them with varying activities throughout the day time and regular "entertainers" visit and entertain in the afternoons.
Breakfast and lunch is served in a small dining area or taken to residents if they are unable to sit at a table. Again, this provides an intimate feel to the home with every resident served individually - and relatives are able to join their loved ones for meals too!
Tea time is served to the residents in an informal 'buffet' style. My father has been a resident here for one and a half years and despite his problems appreciates and likes this home.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum joined the home having been discharged from hospital in the expectation that her life expectancy was limited. Nevertheless she was treated with full care and respect as if she was joining the home for an extended period. Staff were attentive, supportive and showed an interest in her and her views. Sadly she died after just over a month but she could not have been cared for better, nor could we have experienced better relationships with the staff who were always welcoming to us.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has improved both physically and mentally. I am always told if there is any change in his care. Visitors are always made welcome, other residents seem happy, dad is always clean and in his own clothes. The main thing is he seems happy. If it wasn't for the care home, dad would not be around today. Thank you Victoria Park.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have enjoyed staying here. The staff are very kind and considerate. They are very helpful and come as soon as I need them.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother died on Feb 2nd 2016 having been at Victoria Park for 4 years. I have always been very satisfied with the care and compassion shown to mother. In mothers' final hours she was not alone and staff showed such care and concern. The undertakers even remarked how visibly upset the carers were as mother was taken away.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mom went into care for two weeks Christmas and New Year period as I run a business. I could not believe how helpful and friendly everyone was. I have had some bad experiences with care homes in the past. This one was amazing on collection I have not seen mom looks so well and happy in any time that she has been away from me. Their was no rush to leave and tears when she said bye. Wonderful can't thank them all enough.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my aunt came to the home I thought she would be bed-ridden totally, however due to the persistence of her carers they have managed with the purchase of a special chair to get her up for a few hours very other day and into the lounge where she is amongst other people. The dedication and professionalism of the carers here have given her a quality of life I could never have given her at home. I would have no hesitation in recommending this home whatever their disability. They would be well looked after.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

January 2017

Long service award

Recipient: Victoria Park Care Home

Date: Tuesday 31 Jan 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

April 2014

February 2014

Job Vacancies

Staff Profiles

Julie

Julie Lister

Job Title: Home Manager

Joined: 2015

Description:

Introducing Julie Lister - Home Manager at Victoria Park, Ilkeston

What does ‘kindness’ mean to you?

“For me, kind care means treating people the same as you would treat your own loved ones.”
As a Registered Nurse, Julie has gained over 10 years’ experience in providing care and support to older people, to enrich their lives.

She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.

Julie joined as Home Manager of Victoria Park because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. Julie extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

Julie also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Victoria Park.

When asked what she enjoys most about her role, Julie remarked: “I love improving knowing that I am helping to deliver high-quality care and making a difference to people’s lives.”

Away from work, Julie enjoys dancing and travelling abroad.

If you would like to find out more information about Victoria Park, Julie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria Park Care Home