Victoria Park Care Home

Manners Road, Ilkeston DE7 5HB
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9.4 90 Reviews
  • Victoria Park Care Home, Ilkeston
Victoria Park Care Home, located in Ilkeston, Derbyshire, provides personalised residential and nursing care to older people in a caring and inclusive environment.

The team support residents at Victoria Park to lead an active and fulfilling life in whatever way suits them best. Whether it's cosying down with a drink or spending time carrying out their hobbies, there's always something on offer. Residents are also encouraged to take an active role in the Ilkeston community.

Inside the home, residents have the choice of several well presented sitting and dining rooms, all designed to offer maximum comfort. The hairdressing salon and sunny conservatory are favourite spots for some relaxation and, outside, the enclosed garden, cared for by some residents, is a popular spot to catch up with friends and family.

Victoria Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that meal times are something for all residents to look forward to.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 39 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Victoria Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Letitia White (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (39)

Victoria Park Care Home Reviews (90)

9.4

Victoria Park Care Home has a Review Score of 9.4 (9.446) out of 10, based on 17 reviews in the last 2 years.
Over all time Victoria Park Care Home has 90 reviews.

Overall Experience
  • 67
  • 22
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Date Published
  • 90
  • 10
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  • 17
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Reviewer Connection to Victoria Park Care Home
  • 34
  • 12
  • 9
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
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  • 1
  • 1
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Total of 90, showing 1-20
Review from Matthew F (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A high quality care home with lovely staff and great food. 10/10.
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Review from R P (Daughter-in-law of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Victoria Park for 9 months, and during that time, I have seen nothing but care and concern from the staff. She is treated with respect at all times, even though she can be a little confused much of the time. The meals are lovely and varied, and she is given as much time
as she needs to eat them. All the staff are cheerful and friendly with the residents, and her face lights up when they wave from the other side of the living room if they are going through. A lovely home and marvellous staff. I am very happy with Victoria Park.
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Review from Chris S (Partner of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is second to none the staff are friendly and very professional
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Review from Stephen S (Brother of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, informative and very relevant to my brother's needs.
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Review from Stephen D (Son of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was told the place was fantastic by the manager. She told me she'd got a first class chef within less than 24 hours. My mother was on the phone crying. I attended the care home to find this fantastic cook couldn't even poach your egg. The place is an absolute disgrace and I would not let a dog stop
in it. The Manager, is a first class liar don't put any member of your family in this place if you care about them and I am telling you the truth you are more than welcome to contact me. My mother was taken out the place as soon as possible and I care for her at home.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria Park Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry to hear that your experience at Victoria Park Care Home did not meet your expectations. Our catering team aim to provide quality meals whilst ensuring we meet the nutritional needs of our residents. Please be assured that your comments have been shared with our team to allow us to make improvements where needed. If you wish to discuss the concerns you have raised in detail, please do not hesitate to contact us directly

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Review from C G (Grandson of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so grateful for the staff at this care home. They are friendly, approachable, and genuinely compassionate. From the start, they made sure to keep us well-informed about everything and always greeted us with warmth and kindness. It's clear that they truly care about their residents, which made a
huge difference in my granddad's experience here. We've felt completely supported by the team every step of the way.
The cleanliness of the care home is also exceptional. Unlike other places we've seen, there's no unpleasant smell, and the common areas are always tidy and well-kept. My granddad was always well cared for - he was clean, shaved, and bathed regularly.
I would recommend this care home to anyone.
A huge thank you to all the staff for making my Grandad's last few weeks as pleasurably as they could be.
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Review from D D (Son of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at this home go the extra mile, can't thank them enough.
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Review from Susan N (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Victoria Park Nursing home from January 2025 until his passing in March 2025 .During his time there he was treated with the utmost respect care and kindness from everyone he was in contact with. Although not a ultra modern establishment it was spotless and comfortable and warm and the
staff were brilliant with both dad and the whole family (so wonderful the day he passed away ) I would recommend it to anyone thank you for looking after him
Reply from HC-One Limited, Administrator at Victoria Park Care Home

Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family. We will ensure your kind words are shared with the team. Thank you again for your review

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Review from Tammy M (Daughter-in-law of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a massive thank you to all the staff and nurses that took care of my father in law. I've been a carer for over 20 yrs and to all the working at Victoria Park care home are just all Amazing, friendly and give care with such dignity. Gave 1 star on food and drink (as he wasn't eating).
We
will sadly miss our father in law. Thank you again to all the staff.
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Review from A M (Wife of Resident) assisted by family/friend published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute my husband was taken into the home he was treated fantastically by every member of management and staff. He was looked after and treated with respect and had laughter with the care staff, all the family were looked after and everything was explained to us. The day he passed away he was
made comfortable and spoken to gently and we were looked after. Overall experience was outstanding.
Reply from HC-One Limited, Administrator at Victoria Park Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your husband received at Victoria Park care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review from S K (Sister of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is always clean and welcoming. The carers are very caring and would do anything for the residents to make them feel safe and happy. It's a shame it is changing hands, I only hope the new owners are as caring.
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Review from Karen J (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Victoria Park Care Home for 9 years now. I have always been happy with her care. The staff are attentive and treat my mum with kindness and dignity.
I am kept up to date with her health and care plan.
Although my mum's ability to participate in activities has waned, she
is still included.
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Review from Sue P (Wife of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think all the staff are lovely and very caring. My husband is being cared for extremely well, and he is happy here. I could never have the patience and dedication required to work in a care home. It must take a special kind of person, which, unfortunately, I am not. I never thought he would settle
in a home, but he has been treated with such kindness that he has responded to that in a positive way.
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Review from Judith H (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for an amazing afternoon yesterday for our mum's 96th birthday. It was amazing! The staff made us so welcome. They are so friendly and caring. We are so grateful to you for your caring and kindness.
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Review from K H (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very pleased with Mum's care over the last time she's been at Victoria Park. Mum is eating and drinking well and has not had to be readmitted to hospital over the last 11 months.
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Review from J B (Daughter-in-law of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my mother-in-law and father-in-law reside at this facility. The care they receive is excellent and the staff when available are very attentive. On occasion, they get extremely busy and could do with a float shift to help out during the busy times of the day.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria Park Care Home

Thank you for your review; we value all feedback, as this helps us to improve our service where required. The home operates an open-door policy, and you are welcome to meet with us to discuss any concerns you may have. We would be happy to discuss with you how we determine staffing levels in accordance with resident dependencies, which are reviewed regularly by senior management. Thank you for your positive comments about the team; this will be passed on to everyone at Victoria Park, and we will continue to deliver kind, person-cantered care to all our residents.

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Review from L H (Son of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not know anything about running a care home, but my mother always seems happy, well-fed, clean, comfortable and all round contented. So, I feel she is being very well looked after and loved, so I am happy.
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Review from Kerry H (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family were told my mum couldn't be treated anymore, she was on end-of-life care. We started, reluctantly, to look for a care home. As soon as I spoke on the phone to one of the nurses and went to visit, we had found the right place. It was a clean and happy place to be and visit. They were kind
and helpful to the family and cared deeply about the care they gave my mum until she passed away.
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Review from B M (Granddaughter of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a lovely, welcoming place. All the staff are very friendly and treat you like family. Nothing is too much trouble for anyone.
This has been the perfect place for my grandad to spend the last few weeks of his life.
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Review from S M (Son of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff go above and beyond. Very friendly and polite at all times. Very welcoming environment.
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Current Review Score: 9.4 (9.446)

Overview of Review Score

The Review Score of 9.4 (9.446) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.446 for Victoria Park Care Home is calculated as follows: ( (124 Excellents x 5) + (52 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 195 Ratings = 4.446
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Shini

Shini Jose

Job Title: Home Manager

Introducing Shini Jose, Home Manager at Victoria Park, Ilkeston


What does ‘kindness’ mean to you?


“To me, kind care means being willing to put the needs of others first and treating them with kindness, compassion, dignity and respect.”


As a registered nurse with continuing health care assessor experience, Shini has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her decision to work in the care sector, Shini said:


“I love caring, as caring for others is incredibly rewarding and I can positively influence the lives of other people”.


As Home Manager for Victoria Park, Shini closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Shini remarked:


“I like making connections with people and I enjoy being part of the team, and I like being able to make a positive influence and help make people feel happy and safe. I get called "Smiley" instead of Shini, as people seem to always remember my smiley face rather than my name!”


Outside of work, Shini enjoys reading and is trained in Indian classical dances.

Frequently Asked Questions about Victoria Park Care Home

What types of Care is Victoria Park Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Victoria Park Care Home have?

There are 39 Single Rooms.

What are the Facilities & Services at Victoria Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Park Care Home to the centre of Ilkeston?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Park Care Home to verify any information. View our terms and conditions. Victoria Park Care Home has an Enhanced Service - more info.