The Willows, Chesterfield

7 Norbriggs Road, Woodthorpe, Mastin Moor, Chesterfield S43 3BW

The Willows, Chesterfield, Chesterfield, Derbyshire
The Willows, Chesterfield, Chesterfield, Derbyshire
The Willows, Chesterfield, Chesterfield, Derbyshire

The Willows care home offers 24-hour nursing care, dementia care from 50 years of age, and respite care for the elderly. The home has been tastefully decorated throughout with individual décor in each bedroom to meet the requirements and needs of each resident. There is a large conservatory within a substantial airy lounge area and a tranquil, secluded garden which offers a relaxing atmosphere and a quiet retreat.

A qualified nurse/key worker is assigned to each resident ensuring a holistic approach to individual care and daily fulfilment. The Willows liaises with families, community organisations, social services departments and purchasing authorities to support Person Centred Care Planning and ensures full account is taken of social, emotional, cultural and spiritual needs of all individuals. Activities are planned to meet the residents’ needs but care staff also respect a person’s need for peace and quiet and choice on how they spend their day.

Group: Priory Adult Care

Person in charge: Wendy Panther (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 6

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Willows, Chesterfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 The Willows, Chesterfield has a Review Score of 7.7 (7.733)

The Review Score of 7.7 (maximum of 10) for The Willows, Chesterfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Willows, Chesterfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for The Willows, Chesterfield is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.122 Points relating to the number of positive Reviews for The Willows, Chesterfield is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.2 Target = 0.122

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Willows, Chesterfield?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Willows, Chesterfield

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1

Mum was moved into nursing care from a care home. She is treated with the utmost respect and dignity. She is well fed, clean and comfortable. I try to visit Mum every day but due to commitments, I may miss a day or two, but I am confident Mum's needs are catered for and I have little cause for worry. There is an air of contentment within the home.

How likely would you be to recommend The Willows, Chesterfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has received care for the last two and a half years. This is a friendly home where the care has always been of the highest standard, there are regular activities, outings in the summer and to the local Christmas panto. The staff are wonderful and the home is clean, warm and provides good food. My mother recently passed away after a very short illness and the care and attention she received was first class.

How likely would you be to recommend The Willows, Chesterfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It was a very hard decision to come and view The Willows care home due to previous issues with the care provided, however we had heard that it was under new management and that the care home had made a dramatic change. We viewed The Willows and couldn't believe how much it had changed. The manager is very approachable and the home has a lovely warm and a friendly feel to it. The carers can't do enough for my granddad and his family and we are very happy with the care and support he needs and gets.

How likely would you be to recommend The Willows, Chesterfield? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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