Care Homes Owned by Countrywide Healthcare Ltd

All the staff are excellent in every way, and it is quite obvious they care about the job they do. Thank you all.

Rooms are good, staff very attentive and always receptive to visitors and residents alike. Always a very friendly atmosphere.

Dad urgently needed a care home for palliative care. The Willows care home were able to offer the care he needed and were happy for me to go and have a look around without giving them notice. Sadly Dad was only there for 3 days when he passed away in his sleep. Nothing was too much trouble, even providing cups of tea at 2 am while we stayed with Dad. The manager and team have been supportive and compassionate, dads care was their priority. I wouldn't hesitate to recommend this care home.

I have been very impressed with Willows Care Home, especially with all the positive changes that the manager has made. It's a nice feeling seeing my Dad smiling when I visit rather than him upset or not wanting to be there. The staff there are doing a fantastic job and even from admin is easy to talk to and very helpful. The staff makes you feel welcome and that the residents are all being looked after professionally and being kept as entertained as possible.

The staff was so friendly always wanting to make our drinks and coming in for a friendly chat. I would recommend the care home to anyone.

My dad is a resident at this care home and my wife once worked here. Recently a new manager has taken over and now is better run etc. Previous manager had a few friends (workers) who were interested in and affected previous inspections (failed last Autumn 2022) last inspection was a pass, last May. Informed from wife and the inspectors we talked last May. Things are better now since the new manager came in but still have staff short of problems.

Avoid this home like the plague! My uncle was left in his room, slumped in his chair on the dementia side of the home even though he didn't have dementia. He went into the home mid-Jan 2023 and after several falls (sliding out of the chair) he ended up in the hospital mid-March. Sadly he died a few weeks later. The difference between the care on the hospital ward and Headingley Park was miles apart, he left the home with long fingernails and stubble. Within days on the hospital ward he was clean and looking his usual self. There were other residents walking into his room all the time, one even got in his bed with him, and his clothes were always missing. I understand there are poorly residents with dementia etc, but my uncle was not one of them and he should never ever have been on that side of the home. I tried on several occasions to speak to the manager (in person and over the phone) but she was always 'busy' and to this day I've never managed to speak with her.

Thank you to all at The Willows, Chesterfield - we are so grateful!

What a disappointment that no one from the staff came to my friend's funeral. After being a resident for 2.5 years you'd think someone in management cared enough. No contact since he died, no message of sympathy or support. Every picture tells a story.

Our Grandma went to stay at Willows in December 2020, due to no longer being able to live independently. We can't thank the staff enough for the love, care and compassion they showed her whilst she was with them and this was never more so apparent than when she was put on end of life care. When someone you love is leaving this world the most reassuring thing is knowing they are being cared for in the hours you aren't with them and we can't thank the staff enough for that reassurance. The staff were not only kind and compassionate towards our Grandma but towards me and my sister as well. All the staff were amazing, thank you.

Thank you all, keep up the great work.

All the staff have been wonderful, welcomed Mum with love, care and compassion; this has been extended to myself and the family. Mum is kept immaculately clean, attention paid to hair, nails and overall appearance. I am kept updated constantly on Mum's health, behaviour, appetite, likes and dislikes. The selection of food and drink is excellent. I am always made welcome to have meals with Mum. Mum has actually gained weight. Room is beautiful and is kept spotlessly clean.

My Mum has vascular dementia and I am very pleased with the level of care my Mum has received while living in the home. The staff are exceptional, from the nursing staff to the carers, they are kind and respectful to my mother and myself. We are kept informed of any changes that are happening to my mother's condition. Everybody I have met give 100%, and I am grateful and I will never forget them all for all the help and caring.

We as a family would never recommend this home to anyone suffering from dementia or needing nursing care. This home would do well to appoint a full-time manager to sort out its many problems.

While mum has been at The Willows mum has been happy to join in with many activities. All the staff are friendly, understanding and knowledgeable which gives me peace of mind. An excellent home for your loved one.

My aunt went into The Willows in January. Unfortunately for my aunt, it was for end of life care. I cannot praise the staff and manager highly enough. From the minute I came into contact with The Willows, all the staff where so friendly and caring - they did not mind how many times I rang. I visited the home which was bright and clean and comforting - the tea being served looked delicious and was home cooked and living in London it was a relief to know that my aunt was really well cared for at the end of her life. I am only sorry that my aunt did not get to spend any time at The Willows as I think she would have enjoyed it.

Overall, it is a fantastic place to put your loved one into. You know they are going to be looked after so well.

From the moment I entered The Willows 2 years ago, I knew it was the place I wanted mum to be. The manager then was very accommodating. Since her departure, I know there have been numerous managers and every one comes with new ideas. That is my reason for marking management as only satisfactory. Every member of staff work and pull together as a team and I cannot fault their patience, care and love they show.

To all the staff at The Willows

I would like to thank you all for the excellent care you gave my dear brother.

As his health deteriorated, it was a comfort to me to know that he was always shown kindness and respect. He would have been especially pleased that he was always helped to look clean and smart.

I would personally like to praise you for all the wonderful work you do. The staff are professional, genuine, caring people who care deeply about the people in their care. I cannot recommend The Willows highly enough. Thank you.

The staff in Headingley Park are very caring with my mother and make sure she is well cared for in every way. They are very approachable and eager to help. The cleanliness has improved dramatically and my Mum's room is always clean and tidy. Maybe the only thing that could be done to improve things is to offer more activities.