The Park Residential and Nursing Home

40 St Marks Road, Derby DE21 6AH
Review Us
9.4 92 Reviews
  • The Park Residential and Nursing Home, Derby
The team at The Park are what makes this care home special, providing residential, nursing, dementia, palliative and respite care, which can be pre-booked in advance. They are dedicated to enriching the lives of their residents each and every day, and embrace family and friends into life in the home.

The gardens at the home, run by not-for-profit leading care provider Sanctuary Care, are absolutely stunning and are the perfect place to relax with loved ones, who are welcome to visit at any time.

They are landscaped with wheelchair-friendly pathways, sensory planting and a vegetable patch, for residents who enjoy a spot of gardening. They are a wonderful space to enjoy gatherings in the summer. Some of the ground floor bedrooms also have patio access direct to the gardens.

Mealtimes are a highlight of the day for so many residents, with an excellent chef who makes delicious, nutritious meals, and home-baked treats for afternoon tea each day. If residents don’t fancy what’s on the menu, there are lighter bites available so don’t hesitate to ask.

There are welcoming lounges to socialise in and enjoy activities, as well as a hair salon, for the residents to enjoy regular appointments with a mobile hairdresser, as well as a spot of pampering.

At The Park there are a range of activities on offer, from painting and reading in the library, to baking and gentle exercise.

The bedrooms are tastefully decorated, and the residents are encouraged to bring small items of furniture, pictures and ornaments so the devoted team can support them to make their rooms their own.

The home is situated in a residential area, close to shops and a library and there is a large car park, which makes visiting so easy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1144
  • Self-Funded Nursing Care: from £1364
  • RESPITE Self-Funded Residential Care: from £1144

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1144 and for nursing care £1364, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact The Park Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Juliet Gardner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (42)

The Park Residential and Nursing Home Reviews (92)

9.4

The Park Residential and Nursing Home has a Review Score of 9.4 (9.445) out of 10, based on 28 reviews in the last 2 years.
Over all time The Park Residential and Nursing Home has 92 reviews.

Overall Experience
  • 56
  • 29
  • 5
  • 0
  • 2
Date Published
  • 92
  • 4
  • 8
  • 28
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Reviewer Connection to The Park Residential and Nursing Home
  • 26
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  • 7
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  • 5
  • 4
  • 4
  • 4
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  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 92, showing 21-40
Review from P A (Son of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very pleased with the care my father is receiving. He appears to be generally content and is certainly in the best place to deal with his condition. The staff are very caring towards him and react to and join in with his sense of humour whilst being sympathetic to his situation. Someone always
keeps in contact with me advising of any mishaps or doctor/hospital visits.
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Review from Julie G (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all staff to be very helpful and friendly. They take good care of my mum at all times.
The Park is very nice.
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Review from James F (Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have good vibes about The Park. The staff are caring and helpful and I can move around without causing problems.
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Review from C B (Daughter-in-law of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Institutional care practices. Can just about manage basic care but not consistently and certainly not proactive when it comes to requesting GP visits and reviews.
The home is tired and dated and needs a deep clean.
Staff don't wear PPE at meal times, but they do wear their jewellery and watches whilst
providing personal care. Would not recommend this Nursing Home!
Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your review. We are saddened to read your comments, which we don’t believe are reflective of our home or the care we provide. Our care home manager met with you and other family members to discuss your concerns, which we responded to in line with our complaints process. And of course, we welcome you to contact our home manager with any further concerns directly.

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Review from Paul E (Son of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had to at short notice to go into a home. I found the home facilities, lounge (main), dining area, bedrooms, bathrooms and smaller seating areas to be well-maintained, clean and easy to access in this purpose-built building. The garden was lovely and provided activities. All the staff were
professional, caring and attentive.
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Review from F N (Sister of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My brother has been a resident in The Park Residential and Nursing Home for a number of years, I am generally happy with the care that my brother receives. There have been a few occasions when things were not quite right during his residence. There was an incident where one member of staff was not treating
the residents (including my brother) with due care and attention, but that was resolved and the said member of staff was dismissed. There have been other minor hiccups but they have nearly always been resolved.
Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your review. We have extremely high standards when it comes to the staff we recruit to care for our residents. If you would like to discuss anything in person our Home Manager would be delighted to meet with you.

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Review from Kim H (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at The Park for 8 months.
All the staff were caring, friendly and supportive at that time.
I would have no hesitation in recommending the home to anyone thinking of placing a loved one in care.
Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for taking the time to leave such a positive review, the team at The Park will be so pleased to read your comments.

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Review from Sharon H (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home have been absolutely amazing. Not only with Dad but also my mum, myself and my sister. His care has been second to none. We have been shown the care and affection from everyone who works at the care home.
Reply from Kate Yates, Communications and Content Specialist at The Park Residential and Nursing Home

Thank you for your review, the team at The Park will be delighted to hear that you as a family feel so supported too.

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Review from H A (Son of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has only been here for 1 month but he is happy and well cared for. The staff greet you with a smile and are very friendly.
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Review from Sandra J (Wife of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only in the home for 2 days prior to his passing but everyone was so kind and understanding. I cannot thank everyone enough a place that cares.
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Review from Roger V (Stepson of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From making the initial phone call, my experience has been extremely positive. All the staff are very pleasant, caring and helpful. I feel extremely confident that my stepfather is getting the best possible care. It is a particularly difficult time when a loved one has to be cared for but everything
has gone very smoothly. Thank you to all at The Park Residential and Nursing Home.
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Review from A B (Nephew of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Relaxed atmosphere, clean rooms and attentive staff who always make time to talk. Phone contact has been very helpful, with updates delivered well and thoroughly. Experience with other care homes leaves us able to recommend The Park Residential and Nursing Home highly.
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Review from Dawn B (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into The Park Residential and Nursing Home in October 2022, it was hard for all of us to take this step but from the first visit we were made to feel at ease, every member of the team has been amazing, friendly, helpful and caring. My mum has settled in so well and this makes us all feel
happy knowing we've made the right decision. Thank you to you all for caring for my mum, it means so much.
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Review from R S (Granddaughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan is new to the home but so far our experience has been very professional, friendly, empathetic and outstanding in an emergency in particular. My nan collapsed on her first evening at the home after an overwhelming day and I was there to witness how the staff took control of the situation within
a matter of minutes. When she came around they monitored her for several hours after we left and gave her the care and love (in a professional manner) that she needed but also gave us peace of mind that she was sage. Thank you!
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Review from George H (Son-in-law of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good and friendly service provided by all staff.
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Review from Nicola C (Niece of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt was very nervous about going into a home. The staff were very friendly and reassured my aunt and she settled in very quickly with the help of the staff.
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Review from A S (Son of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was moved into this home from Hospital just for a short stay of two weeks. On my first visit I found the staff to be both friendly and polite and this continued throughout her stay. The food was excellent with no problems. If the day comes when she needs to go in a home then I would have no
problem about her staying here.
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Review from N S (Son of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Activities for the festive season were great. We all enjoyed the carol service.
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Review from Brian T (Husband of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited the home before my wife went into it, it was a very pleasant experience. No nasty smells and a great atmosphere - it was like walking into a hotel. The staff are very good and friendly and have been very helpful in helping my wife settle in. She is very happy there and very settled.
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Review from L R (Friend of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Terrible standard of care of my now deceased friend and myself when visiting. Not worth the risk. Please go somewhere else! Inadequate response to my complaint which took longer than it should to respond to.
Reply from Fae Doherty, Senior Marketing Officer at The Park Residential and Nursing Home

At Sanctuary Care we appreciate all feedback. Thank you for using the complaints process, which we are aware remains open currently. We actively seek to find ways to improve our service and will consider your feedback when reviewing our development plans.

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Current Review Score: 9.4 (9.445)

Overview of Review Score

The Review Score of 9.4 (9.445) out of 10 for The Park Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.445 for The Park Residential and Nursing Home is calculated as follows: ( (206 Excellents x 5) + (73 Goods x 4) + (27 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 319 Ratings = 4.445
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Park Residential and Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

Juliet

Juliet Gardner

Job Title: Home Manager Joined: 2023

Having worked in care for over 20 years, within community and care home settings, Juliet qualified as a nurse in 2008.


Very quickly she realised her passion was caring for older people and she has proudly managed care homes since 2012, creating that ‘home from home’ experience for her residents.


Juliet is delighted to have joined The Park and Sanctuary Care, which she describes as a “quality-orientated and person-centred organisation” to support those who live, work and visit The Park.

Charlotte

Charlotte Brady

Job Title: Care Assistant Joined: 2018

I have worked at The Park for 6 years it’s like my extended family - I love taking care of and looking after all the residents.

Elaine

Elaine Waldrom

Job Title: Care Assistant Joined: 2019

I love care and have always loved working with the elderly. I like to see them all smile, it makes what I do so worthwhile.

Erin

Erin Naylor

Job Title: Care Assistant Joined: 2018

I have worked at The Park for 5 years and I love caring for our residents - it keeps me smiling all day.

Tony

Tony Keeling

Job Title: Maintenance Man Joined: 2009

I have worked at the park for 14 years and it gives me such satisfaction doing different jobs every day. I also love chatting with the residents.

Susan

Susan Horvatt-Szovati

Job Title: Administrator Joined: 2019

I have worked at the park for 4 years. I love the variety of the job, no one day is the same. Our team are lovely and the residents are a dream.

Claire

Claire Ridley

Job Title: Chef Manager Joined: 2021

I have worked at The Park for two years and enjoy cooking for our residents and spending time with them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Park Residential and Nursing Home to verify any information. View our terms and conditions. The Park Residential and Nursing Home has an Enhanced Service - more info.