What types of Care is Western Mount Lodge registered for?

Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Western Mount Lodge have?

There are 10 Single Rooms and 4 Couples/Companion Rooms.

How far is Western Mount Lodge to the centre of Derby?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Western Mount Lodge care home, 109 Radbourne Street, Derby, Derbyshire DE22 3BW

Western Mount Lodge

109 Radbourne Street, Derby DE22 3BW

7.4 4 Reviews

Care Provided

Type of Service

For a maximum of 18 Service Users

Primary Care Categories

Mental Health Condition
Younger Adults

Length of Stay

Permanent Care

Good to Know

Owner

Western Mount Lodge Ltd

Person in charge

Mary Steventon (Manager)

Local Authority / Social Services

Derby City Council

Room Information

Single Rooms (10)
Couples/Companion Rooms (4)

Review from Sylvia W (Friend of Resident) published on 31 December 2024 Submitted via Website • Report

Overall Experience

My friend moved into Weston Mount Lodge approximately four years ago. And the quality of care he has and is receiving is excellent. My friend, at times, can express lots challenging behaviour but I have to say, all the staff manage this so well with compassion, understanding and kindness for which

I thank everyone so much. They had a new manager this year who has worked so hard to bring in lots of extra training, team building and of course, great activities. Especially the Christmas party which I was lucky to join in with. It's really obvious how hard everyone had worked to make it such a success. The home itself is spotless and very welcoming to other professionals and visitors. The food is also excellent and all dietary needs met. It's a home I will recommend to anyone who wants your family or friend who move there to feel valued and loved. A big thank you to you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from L L (Friend of Resident) published on 12 December 2024 Submitted via Website • Report

Overall Experience

My relative recently moved into Western Mount Nursing Home from a hospital setting, and I couldn't be more pleased with the care they are receiving. The staff are incredibly friendly and helpful, creating a warm and welcoming atmosphere that truly feels like a home away from home. The food is delicious

and home-cooked, far exceeding the quality of what we experienced in the hospital. It's comforting to know my relative is enjoying nutritious and tasty meals. The management team goes above and beyond to ensure everything runs smoothly and that all the residents' needs are met. They have been a tremendous support during a challenging time, and I am incredibly grateful for their dedication. Thank you, Western Mount, for being there when we had nowhere else to turn. Your exceptional care and compassion have made all the difference.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Nicola C (Granddaughter of Resident) published on 27 November 2024 Submitted via Website • Report

Overall Experience

It is not a good place at all, not clean or safe for residents and a generally run down and poorly managed home where no care goes into the actual care. We were lucky to get our family member out of here but many aren't so lucky.

Reply from Kay Mcilwee, Manager at Western Mount Lodge

Dear Reviewer

Thank you for your feedback. At Western Mount Lodge, we take all comments seriously and are committed to delivering the highest standards of care. However, we were both shocked and disappointed by the content of your review, as it does not align with the reality of the interactions we had with your family during the resident's stay.

1. No Prior Concerns: At no point during the resident's time with us did your family raise any concerns or complaints regarding the care provided. If there had been issues, we would have addressed them immediately, as we always do.

2. Positive Feedback: On several occasions, your family expressed gratitude for the care provided. We were regularly reassured by your positive comments during visits, which greatly encouraged our staff.

3. When the decision was made to transfer the resident to another care home to be closer to his wife, it was an emotional moment for everyone. The resident was visibly upset, and our manager offered comfort and support during this difficult time. We also recall the resident's daughter-in-law warmly thanking our manager for the care provided during his stay.

Given these facts, your review does not reflect our experiences, and frankly, we find it misleading. If you would like to discuss this further, we are open to a direct and constructive conversation.
Sincerely,
Kay Mcilwee
Manager
Western Mount Lodge Nursing Home

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Suki R (Great-grandson of Resident) published on 3 April 2023 Submitted via Website • Report

Overall Experience

I can't say enough great things about this home. The home itself is beautiful, a very lovely and traditional environment. The staff are the most delightful people. When you enter the home you can feel the warmth of it. My great-grandad does loads of different activities. He claims he's the best at bingo.

But overall just a lovely home.