Grosvenor Hall Care Home

The first experience of a care home as an inmate for rehab, it was superb. 90% of the staff were attentive, kind and considerate to ensure dignity + comfort were paramount. I had 1 issue with a member of staff that I put down to their dislike of me. The situation was managed in house.

Our mum had been with you for nearly 6 years. She arrived during covid and was looked after well. Once we were allowed in to visit we were welcomed, nothing was too much trouble for mum. All questions we asked were answered well and I always felt mum was cared for. The home has a happy feeling when you arrive. Mum enjoyed her food there, loved her activities especially quizes and bingo. In her last few months we had mum dignity and respect were always given. Thank you from all the family

I had several issues with meals - though always pleasant - quite often got wrong one and some staff unhelpful when couldn't eat alternative.

I would just like to say a big thankyou to all the staff for being so nice & friendly it was like being at home everybody was fantastic would recommend anybody to stay here

I fell and broke my hip at home and was taken by ambulance to the hospital, where I was operated on and spent a week recovering. I chose to stay at The Grosvenor Hall Care Home for my rehabilitation. The care that I received here was excellent, and the staff were all very attentive, kind and empathetic. Thank you all very much.

Well looked after. Staff friendly. Would recommend.

The buzzers for someone needing some help are going constantly and it often appears as if it's ignored without any idea as to the problem. Physio is very hit and miss considering you are in for intensive physio and more days than not are even a no show.

Your staff are the very best I have ever known, they are so friendly carers and can't do enough for my welfare I will give all of them 100% no matter what time I have needed help they come with a brilliant smile. All the very best to all I have had the pleasure to know.

Overall I'm very pleased with the care my mum is getting and feel at ease she is in safe hands. Whilst mum is recovering from a broken ankle she has been well looked after and mostly at ease in her room.

This was my first stay in a care home, while I was waiting for brain surgery to treat my condition. At the time, I was living with severe mobility problems, cognitive difficulties and incontinence. I was also frightened and overwhelmed. From the moment I arrived at Grosvenor Hall Care Home the team made me feel genuinely welcome. Although my days were long and I was often confined to my bed, I never felt forgotten or alone. Staff came by regularly, not just to provide care, but to check on me, reassure me and offer comfort. Those small human moments meant more than they may realise. The team showed patience, kindness and dignity at all times even when my needs were complex and fluctuating. They treated me as a person not a condition. I am deeply grateful everyone at Grosvenor Hall for their compassion, professionalism and warmth during a very vulnerable time in my life. Their care made a difficult person far more bearable and I will always remember their kindness. Thank you.

The initial transitional care was arranged because I needed to be looked after, as well as being ill, my husband, Mick, had to go into hospital for a bowel cancer operation, so neither of us was available to care for the other. Thankfully provided excellent care in every way. Thank you.

All staff were kind, caring and supportive.

Most of the carers are very good and treat clients with respect and attention. Sometimes there are delays in visiting clients when the staff are dealing with other clients. The catering is very good with choices at each meal and more than adequate is served. Rooms are very clean and kept tidy, en suites in the rooms used to enable clients privacy in washing and personal visits to toilets. TV in rooms used by my relative.

I visit my wife 4 times a week. She has been on nursing care for 18 months. Her room is always clean and she is comfortable and content. She has dementia. Every time I visit I am greeted with genuine smiles by the staff. All of them. She could not be better cared or anywhere else.

As a previous registered Nurse ,nurses are doing very well in here, Nurses are well experienced .

Some patients require extra care other residents feel they get r priority.

The Grosvenor Hall Care Home exemplifies everything good about the finest residential care on offer. I was privileged to be invited to stay following a traffic accident. I shall always remember how lovely, spotless and comfortable the whole premises were. The staff are wonderful. I felt safe, comfortable and cared for all the time. They work so hard, are professional, caring and looked after us as if they were family. The food was excellent. Lots of choice and such healthy dishes. There can be no better place to stay in England. Thanks to all of you.

My Father was residing in Grosvenor care home for nearly five years and has received constant care and attention, sometimes exceeding our expectations. The kindness of their staff has moved us on many occasions. I can only recommend this care home if you look for a place to welcome your loved one, particularly if they have Alzheimer's disease. Despite his mental and physical decline, he has enjoyed his time there and we can only be grateful to the staff and residents who helped him live the last years of his life comfortably.

All the staff were very friendly and helpful. She was unable to get out of bed, but staff were good changing her nappies when needed. Meals were a bit hit and miss, but I was staying with her so I was able to top up. Beeping from the call buttons were very annoying all through the night.

Top-class care home, one in a million. Fantastic staff.