Grosvenor Hall Care Home, Lincoln, Lincolnshire
Grosvenor Hall Care Home, Lincoln, Lincolnshire
Grosvenor Hall Care Home, Lincoln, Lincolnshire

Grosvenor Hall Care Home, in Lincoln, has a versatile interior that is ideal for residents with both physical and mental health complications.

Care workers are skilled in the challenges of dementia care, with all methods personalised to suit the individual in question.

The home takes health and safety seriously, along with security and infection control, while maintaining a friendly approach at all times.

Group: Care For Your Life Ltd

Person in charge: Helen Charle (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Assessment prior to admission. Ages 65+.

Single Rooms: 32

Shared Rooms: 4

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Grosvenor Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.7 Grosvenor Hall Care Home has a Review Score of 6.7 (6.695)

The Review Score of 6.7 (maximum of 10) for Grosvenor Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Grosvenor Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.1 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.57 for Grosvenor Hall Care Home is calculated as follows: ( (100 Excellents x 5) + (60 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 165 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.125 Points relating to the number of positive Reviews for Grosvenor Hall Care Home is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8 Target = 0.500 , then divided by 2 = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grosvenor Hall Care Home?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grosvenor Hall Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    3
  • Wife of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

I like this place and the food.

How likely would you be to recommend Grosvenor Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband and I have been here to recuperate as I broke my pelvis and my husband has dementia. He was unable to stay at home on his own and so we came here together which has been very good. The staff have been very helpful and very kind. The meals are tasty, varied and we are given a choice every day. It's made a bad experience less painful and I can't praise them enough.

How likely would you be to recommend Grosvenor Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the excellent care and sympathy shown to my mother during her residence at the Grosvenor.

How likely would you be to recommend Grosvenor Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant and obliging, caring etc. Listen to what is said and have made every effort to help my husband settle in. Gained much needed weight and happy with the nicely cooked food. My husband is looking better since he has been with said care home and so is his family and friends. I feel as though our welfare is looked out for. Staff approachable and sensitive to our needs.

How likely would you be to recommend Grosvenor Hall Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Rooms: Good

Value for Money: Good

The care and attention given to my mother in her short time at Grosvenor Hall Care Home was of the highest standard and all the staff were so careful and considerate with mum I could not have asked for better. The manager has been wonderful and should be set up as an example to others as the ideal caring person.

How likely would you be to recommend Grosvenor Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident for 6 weeks, she was very well looked after, the standard of care was excellent in every way. I would not hesitate to recommend this place to anybody.

How likely would you be to recommend Grosvenor Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff very caring in a professional way,(nursing and caring skills). They protect the privacy and dignity of the residents. There is a good relationship between staff. The whole Grosnevor team work together to provide a safe family atmosphere. It does not matter the level of the staff, housekeeping, techs, carers and nurses all pull together and provide a great team.
My mum is at end of life and the care received has been outstanding. A team now lead by excellent management. The food is very good and nothing is too much trouble. I know this first hand because I stayed in my mums room for her last days.

How likely would you be to recommend Grosvenor Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The choice of meals is very good. The range of activities are well organised and enjoyed. Also enjoyed are the one to one sessions, talking about favourite subjects and looking together at books.

How likely would you be to recommend Grosvenor Hall Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

A very positive experience.

How likely would you be to recommend Grosvenor Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at this care home work well under occasional difficult circumstances.

How likely would you be to recommend Grosvenor Hall Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since I came her to live. I have not been treated badly at all. I try not to trouble anybody else, including the staff and the people that help in anyway. They do the best at all times.

How likely would you be to recommend Grosvenor Hall Care Home? Neither Unlikely or Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been at Grosvenor Hall since December 2012. In general, Grosvenor's junior staff, in my view the key to a well-run care home, fully understand their roles and responsibilities and are courteous and caring; they are well led. Where occasional individual lapses have occurred, management has always listened and positive remedial action taken promptly. Regarding all grades at Grosvenor Hall, and ancillary staff, my wife put it succinctly: "They are kind. They do their best.", I wholeheartedly agree.

How likely would you be to recommend Grosvenor Hall Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father stayed at this care home for 3 months until he passed away, the staff were very good to him. Very caring and understanding towards him. In his last hours they looked after him extremely well. When the family arrived for the last hour before our father died they were caring and looked after us. Very respectful towards my father even after his death.

How likely would you be to recommend Grosvenor Hall Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend has been a resident at Grosvenor Hall for a number of years. The staff throughout the home show kindness and respect to him helping his disabled wife on her visits to see him, she feels that they both are part of the Grosvenor Hill family. A very good home they supported him through to his end of life.

How likely would you be to recommend Grosvenor Hall Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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