Grosvenor Hall Care Home

My mother has been in the care home for eleven years. When she first arrived, she was the life and soul and as the years moved on, she has ended up bedridden, her care has been brilliant, the staff are exemplary.

I've been coming here a few years now and always found the place clean and tidy and everyone is very helpful. I loved the activities and joined in when my aunt was there.

I highly recommend.

I have worked in the care sector for a number of years and have worked in this sector for many of them. I have never worked in the home, however, I have been a visitor for the past 2 years. The first year appeared satisfactory. Unfortunately in this last 12 months, myself and family have witnessed many changes within the home and unfortunately all not positive. My relative and other residents I noticed, never had hygiene and toileting needs met whenever myself or other relatives visited. I had to ask for 3 weeks for her nails to be cleaned to no avail resulting in doing it myself. Staff at times could be very rude and appeared uncaring. On end of life, we weren't told until I visited the next day, along with an unexplained cut to her toe that I had to point out to be treated before infection. End of life medication was in the building however we had to plead with 2 nurses to administer the much needed medication with the backing of 3 staff members at the home. A very disappointing ordeal.

Your staff seem very attentive and make conversation with my good lady although it is a bit one-sided. The meals are excellent, compliments to the chef. Big thank you to everybody.

I have worked and visited many care homes. Grosvenor Hall is by far the best I have experienced. All of the staff always have a smile on their faces. Happy staff - happy residents!

My 82-year-old friend was transferred to Grosvenor Hall in March 2023 from the hospital as he was not well enough to return home and look after himself. He had a terminal illness and he received end-of-life care for the next three months. On my frequent visits over this time, I found all the staff that I came into contact with to be friendly, helpful and very caring. I never failed to be impressed with the grandeur of the building with its stained glass windows, high ceilings and airiness and cleanliness of all public spaces. I got to know many members of staff who always made time to speak with me and let me know how my friend was getting on. I often took him into the large beautifully kept and wheelchair-friendly garden to chat and reminisce. These were precious times. As his condition deteriorated the level of care he received remained faultless. I shall remain forever in debt to the dedicated staff at Grosvenor Hall who looked after my friend with so much love and kindness.

Relocated by the hospital to Grosvenor Hall, I did not know what to expect. Yet, I should have had no fear. The accommodation is very comfortable. The atmosphere is clean and welcoming. The food is phenomenal. However, the staff are loving, caring, careful and always kind. The simple truth is, I want to go home but I have no issue with living at Grosvenor Hall.

The level of care provided by Grosvenor for my father has been of a consistently high standard at all times complimented by clear and transparent communication channels. The staff are extremely dedicated and committed to providing a high level of care within a safe and welcoming environment. I must also say that the home is managed in an efficient and proactive manner and at this level, the management has always been positive and responsive.

My father has been looked after well and his health has improved over the five months of his stay. Covid restrictions have impacted activities understandably. Staff have been friendly, excellent standards of care have been shown to my dad.

The staff are very friendly and look after Mum very well.

Very good, subject to the restrictions of Covid with very limited access to the home.

The care at Grosvenor Hall Care Home for my father has been very good. The staff are knowledgable, helpful communicate well and are extremely friendly. My father has dementia and is at the end of his life but they are keeping him comfortable, attending to his needs and looking after him.

My grandad seems very happy here.

The care given to my husband is very good. As a family, we are extremely happy with how well he is cared for. All the staff are very polite to us as visitors and also very helpful.

The staff are very good and helpful. The food is very good. The room is very nice and clean. The family visiting see very good care.

Everything is very very enjoyable. The food is good. Fantastic staff and management too.

Excellent care. Friendly staff. Clean and tidy room.

Very friendly people. They are looked after very well. Always fit for a visit. I have no complaints, they are fed very well.

I like this place and the food.