St Luke's Care Home

35 Main Street, Scothern, Lincoln LN2 2UJ
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9.7 41 Reviews
  • St Luke's Care Home, Lincoln
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

If you have any queries regarding funding options please contact the Manager or Area Manager

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Ellis (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS, Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (7)

Parking

  • Parking is available at the front of the building

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St Luke's Care Home Reviews (41)

9.7

St Luke's Care Home has a Review Score of 9.7 (9.701) out of 10, based on 17 reviews in the last 2 years.
Over all time St Luke's Care Home has 41 reviews.

Overall Experience
  • 28
  • 12
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  • 1
Date Published
  • 41
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  • 17
  • 24
Reviewer Connection to St Luke's Care Home
  • 9
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  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
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  • 1
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Total of 41, showing 1-20
Review from P F (Sister-in-law of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so overwhelmed by the way we are greeted by staff and the way they are towards the residents. My sister-in-law is well cared for and very happy with the way the home has bounced back to the highest that I can say. The manager is doing a great job, keep it up, you are the best. The staff are fantastic.
Thank you.
Reply from Julie Ellis, Area manager at St Luke's Care Home

Thank you very much for your review, I will pass on your kind words to the staff team.

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Review from S C (Son of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found St Luke's care and treatment of Dad to be excellent. Staff were always very respectful, reassuring and accommodating, and looked after Dad and the family with compassion.
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Review from S P (Partner of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So pleased to have found St Luke's Care Home, for a temporary stay for my partner after a particularly tough time at home. The staff are dedicating their time to care for and ensuring that the residents are well looked after. My partner says that the food is good and nourishing and nothing is too much
trouble.
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Review from Patrick B (Son-in-law of Resident) published on 27 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Luke's is a friendly, caring residential home where my father-in-law's needs are very well met by dedicated staff. The atmosphere is positive and the response to issues is excellent. I feel very happy knowing my father-in-law is so well looked after here.
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Review from Diane I (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you for taking the time to complete our review, will pass this on to our staff.

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Review from Steven H (Nephew of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time visiting our relative and were welcomed by friendly staff. Made us feel very comfortable and enjoyed our visit and family time. Our aunt said she feels settled and enjoys the meals. We were also allowed to bring our dog in.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for taking the time to complete a review, so pleased to hear that your aunt has enjoyed her time with us.

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Review from Chris N (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff who take great care of the residents and visitors.
Lots of stimulating activities and outings.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you for taking the time to complete a review on our home, I will pass your kind words on to the staff.

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Review from N B (Son of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was only at St Luke's for a short time but was well looked after by the staff. The staff were always very helpful and friendly and cared for Mum well throughout her stay.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for taking the time to complete this review. I am really pleased to hear your kind words, I will pass these on to our staff.

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Review from P D (Friend of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always made to feel very welcome by all the staff.
My overall opinion it is a very calm and caring environment.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for taking the time to leave your kind review.

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Review from G C (Daughter of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been at St Luke's for around eighteen months now and we have had no issues with her care there. The staff are extremely helpful and always very friendly, would recommend to anyone.
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Review from B M (Grandson of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother is here and it’s a good home. She is happy here. The staff are nice and care for her well. Staff are approachable and always helpful when we visit. The residents all seem happy whenever we have visited and the place is clean and tidy.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for your kind words and for taking the time to complete a review for us.

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Review from Elaine R (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in St Luke's Care Home since 2018. I am very happy with the way mum is cared for most of the time, especially since the home got a new management team.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for taking the time to review our home.

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Review from A S (Son of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Very caring staff. Mum has been very happy in this home.
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Review from T T (Friend of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were always polite. Updates given on how my family friend was doing. Warm and friendly atmosphere. Would recommend to anyone looking to place a loved one within a care setting. Staff always willing to go above and beyond.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for your very kind words and for taking the time to complete our review.

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Review from R P (Stepson of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative enjoyed this care home and was happy there during their stay. Staff were very good and informative and showed great care. The management team were superb with all meetings of how my stepmum was doing at all times.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for your kind words and for taking the time to complete our review.

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Review from Tyrone R (Son of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has had an awesome time at St Luke's. He has taken to it like a fish to water. Staff are very supportive and caring. Dad loves it here, he thinks the food is great.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for taking the time to complete the review of our care home, feedback is very important to us and I am glad you were happy with our home.

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Review from Steve H (Son of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is well run and management is very good.
Reply from Julie Ellis, Registered Manager at St Luke's Care Home

Thank you very much for your kind words and for taking the time to complete a review for us.

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Review from J G (Daughter of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The best thing I ever did was take my father out of this home, it has no leadership, no communication between staff, it's dirty and overall terrible.
There are no activities to keep the residents occupied. We often found our father with food around his mouth, on his clothes on his bed sheets, no effort
had been done to tidy him up and make him feel respectable. Dad did have his problems but we often heard him say when they were giving him care that they weren't listening to him. Overall I found this home dirty, depressing, and unloved, think the staff need to learn the meaning of empathy.
Reply from Rishi Ghai, Director at St Luke's Care Home

Thank you for providing feedback regarding your father's stay at St Luke's, we are sorry to hear you feel this way. Regrettably, as we were unable to meet your father's needs, we had to make a difficult decision to serve notice on his placement at St Luke's. We understand this may have caused upset to you and your family, however, we would like to reassure you that this decision was made keeping in mind his best interests.


We note that you did not raise any concerns at all throughout your father's stay at St Luke's and that the timing of your feedback coincides with his move away from St Luke's. Nevertheless, as we strive to provide the best care possible to all our residents at St Luke's, we value all feedback from our residents and their families.


We wish your father all the very best.

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Review from P B (Nephew of Resident) published on 26 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a good home, tidy and clean. The staff have been great. They worked hard over the last year or so to keep Covid out and look after the residents so well. They have made visiting possible, which has been great. Thank you to them.
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Review from Sally F (Granddaughter of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma spent a few weeks here after being in hospital. The care provided was brilliant. Staff were so supportive and caring. She was able to return home after a few weeks. A big thank you to the team for all the love and support!
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for St Luke's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for St Luke's Care Home is calculated as follows: ( (145 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 201 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Luke's Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about St Luke's Care Home

What types of Care is St Luke's Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Luke's Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at St Luke's Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Luke's Care Home to the centre of Lincoln?

5.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Luke's Care Home to verify any information. View our terms and conditions. St Luke's Care Home has an Basic Service - more info.