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Care Provided by St Luke's Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
If you have any queries regarding funding options please contact the Manager or Area Manager
Contact St Luke's Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Carecall Ltd
- Private Owned
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (7)
Parking
- Parking is available at the front of the building
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St Luke's Care Home Reviews (41)
8.2
St Luke's Care Home has a Review Score of 8.2 (8.156) out of 10, based on 1 reviews in the last 2 years.
Over all time St Luke's Care Home has 41 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to St Luke's Care Home
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Review from Fred G (Grandson of Resident) published on 17 March 2020 Submitted via Website•
Overall Experience
The staff took very good care of him. The carers were always friendly and welcoming towards us. They showed real care for my grandfather. Thank you to them for getting him back on his feet and home.
The staff took very good care of him. The carers were always friendly and welcoming towards us. They showed real care for my grandfather. Thank you to them for getting him back on his feet and home.
Review from P C (Son of Resident) published on 12 March 2020 Submitted via Postal Card•
Overall Experience
My father was there for a short time.
He received outstanding care while at St Luke's.
I would recommend this home.
He received outstanding care while at St Luke's.
I would recommend this home.
Well done to all the staff.
My father was there for a short time.
He received outstanding care while at St Luke's.
I would recommend this home.
He received outstanding care while at St Luke's.
I would recommend this home.
Well done to all the staff.
Review from Jackie A (Daughter-in-law of Resident) published on 15 November 2019 Submitted via Website•
Overall Experience
My Father-in-law is currently in for respite after his fall at home and was transferred to St Luke's after his operation in hospital. From day 1 we have all been made to feel so welcome and are overwhelmed at how caring and attentive all the staff are here, also my Father-in-law reports to us all...
My Father-in-law is currently in for respite after his fall at home and was transferred to St Luke's after his operation in hospital. From day 1 we have all been made to feel so welcome and are overwhelmed at how caring and attentive all the staff are here, also my Father-in-law reports to us all how wonderful the food is, he has settled in really well which is a great comfort to us all knowing he is being taken care of. I know I can speak for all of the family that St Lukes has our 5* rating. We would just like to say a big thank you and well done to all the staff.
Review from Jacqueline A (Daughter-in-law of Resident) published on 5 June 2019 Submitted via Website•
Overall Experience
From the moment we brought my mother-in-law to St Luke's, we felt at ease and confident that she was going to receive the care that she needed.
We have seen such a marked improvement in her over the last few weeks. She smiles and laughs now, something she had forgotten she could do. She is...
From the moment we brought my mother-in-law to St Luke's, we felt at ease and confident that she was going to receive the care that she needed.
We have seen such a marked improvement in her over the last few weeks. She smiles and laughs now, something she had forgotten she could do. She is thriving and we (as her extended family) are enjoying seeing her delight when her great-grandchildren visit.
Review from G W (Son-in-law of Resident) published on 18 January 2019 Submitted via Postal Card•
Overall Experience
Although my father-in-law's stay was short, the staff were outstanding in the level of care. They kept us informed. Thank you.
Although my father-in-law's stay was short, the staff were outstanding in the level of care. They kept us informed. Thank you.
Review from M C (Wife of Resident) published on 18 January 2019 Submitted via Postal Card•
Overall Experience
My husband spent many happy days coming to St Luke's day centre prior to becoming a full-time resident. The care that he received from both nurses and care staff was exceptional.
I would highly recommend St Luke's, not only did they care for my husband, they looked after me. A massive thank you to...
My husband spent many happy days coming to St Luke's day centre prior to becoming a full-time resident. The care that he received from both nurses and care staff was exceptional.
I would highly recommend St Luke's, not only did they care for my husband, they looked after me. A massive thank you to the general manager and her team for making our time at St Luke's special.
Review from Paul T (Son of Resident) published on 20 November 2018 Submitted via Postal Card•
Overall Experience
I live in Devon and my brother is in London, so with our mother ready to go into a nursing home straight from hospital, we feel very fortunate to have chosen St Luke's from 300 miles away!. She spent the last month of her life in their care and we are so thankful she spent her last days at St Lukes...
I live in Devon and my brother is in London, so with our mother ready to go into a nursing home straight from hospital, we feel very fortunate to have chosen St Luke's from 300 miles away!. She spent the last month of her life in their care and we are so thankful she spent her last days at St Lukes where the atmosphere of kindness, compassion and attention shone through. It was very reassuring from so far away having the care she was getting and the compassion shown to us via phone calls etc was exceptional. Definitely a '5-star' nursing home as is proved by the mark below.
Review from Bryannie D (Daughter of Resident) published on 2 August 2018 Submitted via Website•
Overall Experience
My dad stayed in here after he was released from hospital. I can't praise the staff and the place enough. He was so comfortable in the room they gave him and he had all his possessions with him to make him feel at home. If there was anything he wanted (eg.a mini-fridge), the staff were happy to...
My dad stayed in here after he was released from hospital. I can't praise the staff and the place enough. He was so comfortable in the room they gave him and he had all his possessions with him to make him feel at home. If there was anything he wanted (eg.a mini-fridge), the staff were happy to provide this for him and they sorted it quickly. He also wanted some photos around him on the wall and the staff put hooks in the wall next to his bed so that he could see them easily. Every day, he phoned me to tell me about the meals he had. He was given options each day and said they were delicious and if there was ever anything he didn't fancy, the chef was happy to cook him something else. The staff work so hard and are always polite, helpful and cheerful and my dad made good friends with them. It is a very positive environment there. Visitors are always welcome and the place is clean throughout. I'm so glad that he was in such a lovely place for his last few months. Thank you for making him so happy.
Review from Jill R (Daughter of Resident) published on 9 July 2018 Submitted via Review Postal Card•
Overall Experience
Mum was discharged from hospital for palliative care in the community and she spent the last 3 weeks of her life in St Luke's Nursing Home being cared for by an excellent team of nurses and care staff. She was treated at all times with cheerfulness, politeness and respect. Her dignity was respected...
Mum was discharged from hospital for palliative care in the community and she spent the last 3 weeks of her life in St Luke's Nursing Home being cared for by an excellent team of nurses and care staff. She was treated at all times with cheerfulness, politeness and respect. Her dignity was respected and the care that she received was faultless. The staff are dedicated and welcome the family in to be part of the whole team. We could not have wished for better care for Mum at the end of her life.
Review from Mary F (Wife of Resident) published on 18 June 2018 Submitted via Review Postal Card•
Overall Experience
Excellent. Just like home. Stall all excellent. I am here on a short break. I would like to come here fulltime if I could.
Excellent. Just like home. Stall all excellent. I am here on a short break. I would like to come here fulltime if I could.
Review from Amanda Jane M (Sister of Resident) published on 18 June 2018 Submitted via Website•
Overall Experience
St Luke’s Nursing Home provided my brother with the most fabulous care from their initial assessment until his death and my family and I cannot thank the team enough. The care team took the time to understand my brother and what was important to him.
One particular nurse who cared for my brother...
St Luke’s Nursing Home provided my brother with the most fabulous care from their initial assessment until his death and my family and I cannot thank the team enough. The care team took the time to understand my brother and what was important to him.
One particular nurse who cared for my brother during the night including the night he died was so very very kind and we thank you from the bottom of our hearts. The nurse manager is such a lovely lady and went out of her way to support my brother. The cook and the handyman too were fabulous as were ALL the team.
I visit nursing homes professionally and from the nest was impressed by the person-centred care this team provide. The team provide a family environment and nothing was too much trouble. My brother felt safe at St Luke’s, valued and respected.
Thank you again to you all.
If you are a person looking to move to St Luke’s or a family looking for a nursing home I have no hesitation in recommending this home.
Review from T H (Nephew of Resident) published on 17 May 2018 Submitted via Review Postal Card•
Overall Experience
Staff were caring and helpful. Home was clean and odour free.
Staff were caring and helpful. Home was clean and odour free.
Review from David S (Son of Resident) published on 27 April 2018 Submitted via Review Postal Card•
Overall Experience
My mum's needs were catered for in a caring and professional manner. Due to her illness, she could be very much demanding, however, nothing seemed to be too much trouble. The staff also helped and cared for me when I was upset during difficult visits which was both unexpected and appreciated. The...
My mum's needs were catered for in a caring and professional manner. Due to her illness, she could be very much demanding, however, nothing seemed to be too much trouble. The staff also helped and cared for me when I was upset during difficult visits which was both unexpected and appreciated. The manager also supported us and showed patience during protracted disputes with social services. Mum always wanted to go home but despite this, I'm sure she was content. The staff must have really liked mum as you described her to a tee and said that they will really miss her.
Review from J N (Respite Resident) published on 25 April 2018 Submitted via Review Postal Card•
Overall Experience
I've had a total hip replacement and came to St Luke.s for some care and rest to help me before I went home.
The management and all of the staff have been extremely kind and helpful to me when I needed to have some support.
The management and all of the staff have been extremely kind and helpful to me when I needed to have some support.
It's lovely to have people you can have a laugh and joke with when you...
I've had a total hip replacement and came to St Luke.s for some care and rest to help me before I went home.
The management and all of the staff have been extremely kind and helpful to me when I needed to have some support.
The management and all of the staff have been extremely kind and helpful to me when I needed to have some support.
It's lovely to have people you can have a laugh and joke with when you are feeling under the weather. So I say thank you to everyone.
Review from S G (Resident / Service User) published on 8 February 2018 Submitted via Review Postal Card•
Overall Experience
I always find the staff to be friendly. My room is comfortable.
The food is good and there is always plenty of it.
It would be nice to have more activities.
I feel very secure here.
It would be nice if there could be a better television set in the lounge.
I always find the staff to be friendly. My room is comfortable.
The food is good and there is always plenty of it.
It would be nice to have more activities.
I feel very secure here.
It would be nice if there could be a better television set in the lounge.
Review from P B (Son of Resident) published on 26 January 2018 Submitted via Review Postal Card•
Overall Experience
My mother was in the care of St Luke's Nursing Home from March-Dec 2017. For the last two months, she was bed bound - the staff showed her care and compassion throughout her time there. This care home has a homely touch to it.
My mother was in the care of St Luke's Nursing Home from March-Dec 2017. For the last two months, she was bed bound - the staff showed her care and compassion throughout her time there. This care home has a homely touch to it.
Review from David H (Son-in-law of Resident) published on 17 January 2018 Submitted via Review Postal Card•
Overall Experience
Until her death in the care of St Luke's Nursing Home this week, my mother-in-law had been a resident for three years and five months.
During this period she received the highest level of care and compassion and this was consistent across the four elements of management, nursing care, daily...
Until her death in the care of St Luke's Nursing Home this week, my mother-in-law had been a resident for three years and five months.
During this period she received the highest level of care and compassion and this was consistent across the four elements of management, nursing care, daily welfare and provision of food.
There is no doubt that the staff at St Luke's have managed to achieve a real family environment, warm hearted and genuine. This has resulted in a calming ambience where each individual's needs are fulfilled.
During this period she received the highest level of care and compassion and this was consistent across the four elements of management, nursing care, daily welfare and provision of food.
There is no doubt that the staff at St Luke's have managed to achieve a real family environment, warm hearted and genuine. This has resulted in a calming ambience where each individual's needs are fulfilled.
In summary, St Luke's is a real care home its staff are to be congratulated on their attainment.
Review from Janet H (Stepdaughter of Resident) published on 9 January 2018 Submitted via Review Postal Card•
Overall Experience
I am very pleased with the way my relative was cared for in St Lukes Nursing Home and I would have no hesitation in recommending this home to someone else.
The staff were great.
I am very pleased with the way my relative was cared for in St Lukes Nursing Home and I would have no hesitation in recommending this home to someone else.
The staff were great.
Review from Linda M (Daughter of Resident) published on 30 August 2017 Submitted via Review Postal Card•
Overall Experience
St Luke's staff have looked after my mum for the last two years of her life. She had end stage Alzheimers. The care has always been very good and the home is always clean and tidy. Nothing was ever too much trouble and I have always received a cheery welcome every time I visited mum. I myself am a...
St Luke's staff have looked after my mum for the last two years of her life. She had end stage Alzheimers. The care has always been very good and the home is always clean and tidy. Nothing was ever too much trouble and I have always received a cheery welcome every time I visited mum. I myself am a nurse so I do understand that there is a lot of hard work goes into running a care home. This one seems to have got it right well done.
Review from Stella T (Resident / Service User) published on 27 January 2016 Submitted via Review Postal Card•
Overall Experience
I couldn't fault a thing, there are no complaints from me, the food is excellent and so are the staff. The whole place is very pleasant.
I will be telling my family and friends about how lovely it is here.
I will be telling my family and friends about how lovely it is here.
10/10 service.
I couldn't fault a thing, there are no complaints from me, the food is excellent and so are the staff. The whole place is very pleasant.
I will be telling my family and friends about how lovely it is here.
I will be telling my family and friends about how lovely it is here.
10/10 service.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for St Luke's Care Home.
Upcoming Events
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Awards / Recognitions (3)
- 15 Feb 2016Recipient: St Luke's Care Home
- 01 Feb 2015Recipient: St Luke's Care Home
- 01 Feb 2015Recipient: St Luke's Care Home
Accreditations
There are no accreditations posted yet for St Luke's Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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