Westminster House, Westminster Lane, West Road, Bourne PE10 9TU
Wood Grange makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Group: Barchester Healthcare Ltd
Person in charge: Katya Petrova (General Manager)
Local Authority / Social Services: Lincolnshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's
Admission Information: EMI unit caters for NHS patients only. Ages 60+.
Single Rooms: 64
Shared Rooms: 0
Rooms with ensuite WC: 62
Facilities & Services: Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Barchester Wood Grange Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Barchester Wood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Barchester Wood Grange Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.551 for Barchester Wood Grange Care Home is calculated as follows: ( (98 Excellents x 5) + (46 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 156 Ratings = 4.551
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.781 Points relating to the number of positive Reviews for Barchester Wood Grange Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12.8 Target = 0.781
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Barchester Wood Grange Care Home has a Review Score of 9.3 (9.332) from 13 Reviews
Review submitted from a Scanned Printed Card by Doris May S (Respite Resident) on Friday 11 May 2018. Relates to April 2018.
Very good, would look forward to coming again.
How likely would you be to recommend Barchester Wood Grange Care Home? Likely
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Becky Hall, Deputy Manager at Barchester Wood Grange Care Home responded to this review on 18 May 2018:
Thank you for your review. We are happy you enjoyed your stay with us and we look forward to seeing you again soon.
Review submitted from a Postal Card by Charles G (Respite Resident) on Friday 4 May 2018. Relates to April 2018.
I would have preferred an earlier start to the day. The bedclothes could have been nicer sheets.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Postal Card by Deborah S (Daughter of Resident) on Friday 4 May 2018. Relates to April 2018.
My mother has been here for a fortnight for respite care. She has been very well looked after by the staff, has enjoyed the various activities in the home, made new friends and has been extremely well fed. All the staff are cheerful and helpful. A very successful visit. We have already booked the next visit.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Postal Card by J H (Daughter of Resident) on Tuesday 28 November 2017. Relates to October 2017.
As a family, we would like to thank all the staff at Wood Grange Care Home who supported our mum during and after her fall. We are aware it took close to two hours for the ambulance to arrive during which time the staff were attentive and caring for her and her condition.
We would like to state we do not see the staff or the processes at Wood Grange could have prevented her fall but they made a huge positive difference after the fall.
The staff have been very supportive and professional in their care for her and her complex needs. Leading up to and after her fall the staff continue to treat her with dignity, respect and care. My mum has had complex care needs for the past twelve years so we have some experience in other public private facilities. In regard to Wood Grange we are so very impressed with the attention to detail, the care, compassion and humility all the staff have shown her and us as a family at this emotional time.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Postal Card by Debbie H (Daughter of Resident) on Monday 13 November 2017. Relates to October 2017.
We've attended many events at the care home, including a Halloween lunch, breakfasts and Christmas fayres. They always put on a great, well-organised event.
Food was great, decorations amazing and company entertaining.
Love these events, long may they continue.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Postal Card by Arthur David S (Husband of Resident) on Thursday 7 September 2017. Relates to August 2017.
My wife has been looked after now for 8 years. She has gradually become less able to help herself and is now a complete invalid. I am most grateful for this help I have received over these 8 years and the loving care she has enjoyed.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Postal Card by P W (Daughter of Resident) on Monday 4 September 2017. Relates to August 2017.
My mother has extremely good care at Wood Grange. Staff are caring and considerate.
Staff and management have been available for me to discuss my mother's on going care. My mother has been encouraged to interact with others - activities, hairdressing etc. This is particularly important as she finds leaving her room difficult but enjoys herself once she has.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Postal Card by Alan H (Husband of Resident) on Friday 1 September 2017. Relates to August 2017.
My wife spent 18months in the dementia unit where she was well cared for. She eventually lost her mobility and became increasingly helpless. New residents had increasingly challenging behaviour and it was felt my wife might be vulnerable in their company.
6 months ago the decision was taken to move her into the nursing unit, where the atmosphere is much calmer and the staff have more time for care duties. I feel she is now receiving better and more suitable care.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Postal Card by Sara E (Daughter of Resident) on Wednesday 30 August 2017. Relates to August 2017.
Staff are all lovely and Mother seems very settled.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Postal Card by Ros M (Wife of Resident) on Tuesday 29 August 2017. Relates to August 2017.
The staff here are excellent - very caring, professional and hard working, especially on Willoughby nursing unit. The leadership of nurses is outstanding.
- Rooms are too small and furniture too big, making manoeuvring difficult.
- For value for money, I have marked good only because I feel that they are too few staff at certain times of the day.
- Paperwork seems excessive and cumbersome and takes too much time. Should be simplified.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Postal Card by Joan T (Wife of Resident) on Tuesday 20 December 2016. Relates to December 2016.
My Husband has been a resident of Wood Grange Care Home for over 5 years. He has had the very best of care. (I have experience of other very poor care homes)
I am able to relax, knowing I have nothing to worry about regarding his welfare. I feel extremely lucky to have found such a superior home for my Husband.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Postal Card by Daphne L (Wife of Resident) on Monday 12 October 2015. Relates to October 2015.
This was the fourth care home my husband had experienced in a year and it came as a surprise that there are establishments that really care.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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Review submitted from a Website Submission by Debbie H (Daughter of Resident) on Sunday 19 July 2015. Relates to July 2015.
My dad has been living at Wood Grange for nearly 4 years and during that time he has always been treated with dignity and respect. The staff are patient, attentive and very welcoming every time I visit. They obviously adore my dad and love to do anything they can to make him smile. I'd like to especially thank my dad's carers who treat my dad with humour and compassion and for making the home and my and my mum's visits as pleasant an experience as is possible in the circumstances. A big thank you for all you do to make sure my dad is happy and comfortable and safe and my mum and I have peace of mind that he is in the best place possible. Words can't express our gratitude.
How likely would you be to recommend Barchester Wood Grange Care Home? Extremely Likely
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May 2018
February 2018
April 2017
February 2016
Job Title: General Manager
Joined: 2002
Description:
Katya is the General Manager at Wood Grange, She is also a registered nurse by background. Katya has worked in a variety of nursing environments and has been a member of staff at Wood Grange for over 16 years working firstly as a nurse which she then progressed on to become the Head of Willoughby community and has further gone on to become the homes General Manager. Katya received the Registered nurse of the year award from Barchester in 2013.
Job Title: Deputy Manager
Joined: 2015
Description:
Becky is the Deputy Manager here at Wood Grange. She is a registered nurse and has worked in a variety of healthcare settings. Becky joined Barchester in 2015 at a sister home where she was quickly promoted to Head of Memory Lane. She later transferred over to Woodgrange in 2017 where she ran the Memory Lane community here bringing with her the knowledge and experience from the 10-60-06 Barchester led dementia strategy. Becky was then promoted to Deputy Manager. In 2016 Becky won the divisional nurse of the year award from the company.
Job Title: Finance Administrator
Joined: 2016
Description:
Michelle is the finance administrator here at Wood Grange and joined the company in 2016. Michelle has her Level 2 qualification in AAT. Michelle has worked in administration for over 20 years and is more than happy to help with any financial questions you may have.
Job Title: Memory Lane Head of Community
Joined: 2015
Description:
Sophie is the Head of Community for the Memory Lane unit here at Wood Grange which cares for people living with dementia. She is a registered mental health nurse who has worked in a variety of healthcare settings. Sophie joined Barchester in 2015 and has recently completed her Advanced Diploma in dementia care.
Job Title: Head of Community
Joined: 2015
Description:
Ive is the Head of Community for our nursing unit here at Wood Grange. Ive is a registered nurse who joined Barchester in 2015. She worked on Willoughby unit as the senior nurse until her recent promotion as the Head of Community.
Job Title: Team Leader
Joined: 2013
Description:
Sian is the Team Leader for our residential unit here at Wood Grange. Sian joined the company in 2013 as an apprentice with Barchester and has successfully completed her NVQs during her time here.
Job Title: Head Housekeeper
Joined: 2015
Description:
Lou joined Barchester in 2015, she is our head housekeeper here at Wood Grange. Lou enjoys her role very much and you'll often hear her singing to the residents as she's cleaning.
Job Title: Head Chef
Joined: 2016
Description:
Steve is our Head Chef here at Wood Grange, he joined Barchester in 2016. He has his NVQ and food hygiene qualifications and enjoys working closely with the residents to develop our highly rated menu.
Job Title: Activity and Marketing Manager
Joined: 2001
Description:
Sandra is our Activity and marketing manager here at wood grange. She joined the company in 2001, spending two years as a carer and then moving into activities where her passion became very apparent. Sandra won the activity coordinator of the year award in 2009 from Barchester.
There are currently no Care Home Idol entrants who have performed at Barchester Wood Grange Care Home