Barchester Wood Grange Care Home

Westminster House, Westminster Lane, West Road, Bourne PE10 9TU
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9.4 98 Reviews
  • Barchester Wood Grange Care Home, Bourne
*JOIN US AT THE NEWLY REFURBISHED STATE-OF-THE-ART HOME!*

Wood Grange is settled in luscious grounds, featuring state-of-the-art interior to provide top quality nursing and residential care, and above all to make each and every resident feel at home. With professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia, your loved ones will be in safe hands.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1356

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wood Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Katya Petrova (General Manager)

Local Authority / Social Services

Admission Criteria

  • EMI unit caters for NHS patients only
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Barchester Wood Grange Care Home Reviews (98)

9.4

Barchester Wood Grange Care Home has a Review Score of 9.4 (9.413) out of 10, based on 9 reviews in the last 2 years.
Over all time Barchester Wood Grange Care Home has 98 reviews.

Overall Experience
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Reviewer Connection to Barchester Wood Grange Care Home
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Total of 98, showing 1-20
Review from A J (Husband of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I would just like to say a huge special thank you for making our 68th Wedding Anniversary and of course, not forgetting my 90th Birthday, so very special. A very special thank you to the activities coordinator and another member of staff for getting the lounge ready, it was fantastic, could
not ask for more. Also, thank you to the kitchen staff. It was so lovely to see my wife smiling and all our family and friends making memories for us. And a huge thank you to all at Wood Grange for my hamper. I always love coming to Wood Grange, I feel part of the family here. Once again thank you.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you so much for your kind words. We're honoured to have shared such a special milestone with you - your 68th anniversary and 90th birthday. It's wonderful to hear you and your family enjoyed the celebration, and our team will be touched by your thanks. You are truly part of the Wood Grange family, and we look forward to many more happy memories together.With warm wishes,Katya

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Review from Chris H (Son of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely well managed and friendly all staff make an effort to say hello, have a chat and very helpful. Mum is well looked after. Always clean and tidy, whatever time we visit. Mum enjoys her food and staff interaction. As a family, we have great peace of mind that mum is happy and safe.
Wood Grange
is probably the best care home we've ever experienced. We cannot recommend them highly enough!
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you so much for your wonderful review. Were truly grateful for your kind words about our team and the care your mum receives at Wood Grange. Knowing that she feels happy, safe, and well looked after means everything to us. Its lovely to hear that our staffs friendliness and attention to detail have made such a positive impression on your family. Your recommendation means the worldthank you again for your trust and support!

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Review from Tina W (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at wood grange were absolutely wonderful with my dad when he was living there. He looked forward to them popping in to see him throughout the day as he was bedridden, so they all made sure to take time out of their busy days just to nip into his room and say hello. They became like his second
family. The staff always kept us informed and were so kind to us. Fantastic people!
Reply from Jane Longstaff, On behalf of Wood Grange at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A W (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum stayed at Barchester Wood Grange Care Home for nine nights of respite care. It was the first time she had been away from her own home for care of this sort. All the staff were amazing with her, very patient and attentive and encouraged her to join in with the daily activities, such as painting
and drawing. She loved to people-watch, chat to visitors and interact with fellow residents.
Family and friends who visited said what a good place it was for her and how the staff were very helpful and informative.
Reply from Jane Longstaff, On behalf of Wood Grange at Barchester Wood Grange Care Home

On entering Barchester Canmore Lodge Care Home, the first thing you see is the smiling face of reception, the care, love and attention that was given to my mother was second to none. The pressure that was taken off my family was immense. From the nurses to the laundry lady, I can't thank you all enough.

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Review from Judie B (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was bedbound, had severe dementia and on end-of-life care. On first contact with Barchester Wood Grange Care Home, they appreciated the urgency of her situation and within three days, Mum had an assessment in her own home, transport arranged and moved in. From the first evening until her last breath,
Mum was cared for in a very loving and caring atmosphere. The home itself is tastefully decorated to give a friendly, homely feel. Every aspect of Mum's care needs was more than met and our family was impressed how quickly Mum settled into her new home. Mum's world could have shrunk to just her room but much effort was made to help her participate in activities, including group quiz and visit the lounge and garden when possible. Sometimes, activities were taken to her and she often had her nails and hair done.
The staff were amazing, thoughtful and kind not only to Mum but to any family and friends visiting, always making sure there were seats to sit on and a cuppa to be had.
We can't thank them enough.
Reply from Jane Longstaff, On behalf of Wood Grange at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J W (Respite Resident) assisted by family/friend published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a very pleasant stay, the staff have been very kind and caring. When the time arrives that I need permanent care, I would certainly consider coming back.
Reply from Jane Longstaff, On behalf of Wood Grange at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sharon N (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wood Grange Care Home have looked after both my dad and currently my mum. All the staff are second to none, so caring and professional.
My dad’s first stay at Wood Grange was prior to COVID and when my mum needed extra care and support last year, we chose Wood Grange again. What was so lovely and
I think speaks volumes, was the majority of the staff were still at the care home who had been there in 2019.
Wood Grange has a homely/family feel and staff are always so welcoming each time you visit. They have a great variety of activities for the residents to participate in: live music, games, gardening club, scrapbooking, quizzes, and bingo to name just a few. They also welcome dogs to visit, and many of the residents really benefit from this.
I would without a doubt recommend Wood Grange to friends and family, thank you for all you do.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

We appreciate your review. Every feedback matters to us as it aids in enhancing our service when necessary. We're grateful for your positive remarks about our residence and the friendly dedicated team providing excellent care consistently. Your feedback will be shared with the staff. Kind regards, Senior General Manager

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Review from Eric P (Son of Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff - looked after my mother with dedication, kindness and dignity, plus humour. Nothing about the care or quote location could be better.
Reply from Georgia Johnson, Customer Relationship Manager at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Julie N (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving in September, my father has received such good care. His health, physically, has improved immensely. Whilst his mental capacity is reducing, Barchester Wood Grange Care Home is able to advise and offer practical help to make his "journey" as safe and comfortable as possible.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from R T (Sister of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister enjoyed her time with you all, she did not do any activities. The meals very good.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for your review. We are so pleased that your sister enjoyed the time spent at Wood Grange. It was a pleasure to have known.
Kind Regards.

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Review from Jo M (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a difference Barchester Wood Grange Care Home has made to Mum! She is so much happier thanks to the amazing staff, carers and activities coordinators, She is joining in with the activities, with particular mention to the excellent Caribbean afternoon, the indoor golf, flower arranging and the church
services. She loves to sit in the well-kept garden which has looked so lovely during the summer months. We had to make the difficult decision to move her in May and are 100% happy with our choice of residence. Thank you to all involved in her care.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Jo,
Thank you for your review and the positive comments made. We value all feedback as this helps us to improve our service where required.
Kind Regards,
Katya.

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Review from Ian H (Son of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came for respite in the summer of 2022 for a few weeks but it became necessary to admit him permanently from November 2022 until his death in August 2023. His religious beliefs were respected and supported. I found the staff to be professional but what I appreciated particularly is that they
genuinely cared for him, some cried when he died. I am so grateful he spent his final months there because he was happy.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S T (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident at Barchester Wood Grange Care Home for 3 years, on 4/8/2023 she turned 90. The room was decorated beautifully. We had booked afternoon tea. The kitchen staff had prepared a beautiful display for mum, myself and family that travelled from near and far. All the staff were wishing
Mum happy birthday. They made a beautiful cake and all sang to her. It was loved and a wonderful time to remember in the future.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for your review and the positive comments made. We value all feedback as this helps us to improve our service where required.
Kind Regards
Katya

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Review from Graham C (Husband of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, with very good staff.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jenny F (Wife of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff on Memory Lane are brilliant and so dedicated to the residents and to family. I think they should be paid more money.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from C G (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the home have been so kind and accommodating to my dad. He moved from another home where he had not been happiest. Within 10 days his whole personality had reverted back to his old self. Staff celebrated his own individuality and everyone tried their hardest to put him at ease. All of this
means that residents are happy socialising together and with staff which makes for such a welcoming environment. I cannot recommend this home highly enough.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you so much for taking the time to review us. We appreciated the comments you made for the team and the home.
Kind Regards.

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Review from Mike T (Husband of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff and management. Very comfortable and a good balanced diet. Nothing is too much trouble.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jane T (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from dedicated staff who go the extra mile. All staff have created a very welcoming and family atmosphere throughout. The consistency of staffing levels allows for great communication too. Activities are varied and frequent and delivered enthusiastically for everyone's benefit.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sarah A (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel welcome when I go to see my Dad. I think the staff on memory lane are amazing with how they care for my Dad and are aware of his and other residents' needs. Dad can become extremely stressed with his dementia but the staff respond appropriately and with compassion. I feel comfortable when leaving
him that they will comfort and support him.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Stuart B (Son of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Associated costs always leave a little bad taste in my rather large mouth...
However, the care is exceptional. The staff are excellent and the general day to day experience is very good.
Open day was a real success, and there is a good feel about the place.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Wood Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Barchester Wood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Barchester Wood Grange Care Home is calculated as follows: ( (87 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.603 Points relating to the number of positive Reviews for Barchester Wood Grange Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 9 Positive Reviews ÷ 12.8 = 0.703
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (8)

Katya

Katya Petrova

Job Title: Senior General Manager Joined: 2002

Katya is the Senior General Manager at Wood Grange, She is also a registered nurse by background. Katya has worked in a variety of nursing environments and has been a member of staff at Wood Grange for many years working firstly as a nurse she then progressed on to become the Head of the Willoughby community and has further gone on to become the home's General Manager. Katya received the Registered nurse of the year award from Barchester in 2013 and in 2021 in the Registered Manager of the Year competition, Katya became a divisional winner.

Sherill

Sherill Manzon

Job Title: Head of Willoughby Community Joined: 2019

Sherill joined us in 2019 and has quickly impressed everyone around her. From her strong diligence and determination to provide the most quality care possible, to ensure every resident feels at home.


Sherill has worked for over 19 years in the care industry.

Ronald

Ronald Vubya

Job Title: Memory Lane Head of Community Joined: 2017

Ron is the Head of Community for the Memory Lane unit here at Wood Grange which cares for people living with dementia. He is a registered mental health nurse who has worked in a variety of healthcare settings. Ron joined Barchester in 2017.

Radovan

Radovan Smalo

Job Title: Head Chef Joined: 2019

Radovan joined us in September 2019 and has managed to impress our residents and visitors with his excellent cooking very quickly.


Radovan was nominated by staff, residents and relatives for the Care Awards in 2021 and he is the winner in his category "Chef of the Year 2021"

James

James Colley

Job Title: Deputy Manager Joined: 2022

James qualified as a nurse in 2016 and joined Barchester in May 2022. He has a passion for nursing and strives to provide the highest level of care for our residents.

Maggie

Maggie Melvin

Job Title: Home Administrator Joined: 2015

Maggie is the home administrator and joined the team at Wood Grange in May 2015.

Ruby-Mae

Ruby-Mae Walker

Job Title: Activities Co-Ordinator Joined: 2023

Hello, my name is Ruby-Mae and I am the activities Co-Ordinator here at Wood Grange. My background is working in dance education and production as well as experience in the mental health care sector. I am extremely passionate about my role here in promoting life enrichment within the home and I feel privileged to work alongside such amazing people, and to be a part of our resident's lives, spending quality time with them regularly. I work alongside Louise to plan and organise daily activities to suit our residents’ needs, Louise and I are very enthusiastic about our roles and the resident’s well-being is always at the forefront of our minds.


I love to dance and keep fit by going to the gym and spending time with family.

Iain

Iain Moore

Job Title: Head of Maintenance Joined: 2023

Hello my name is Iain Moore, I am the head of maintenance here at Wood Grange. I have been an engineer since leaving school. I enjoy repairing things and love a challenge. I have been at Wood Grange since October 2023 and I am very passionate about my new role. In my spare time, I enjoy motorcycle racing, travelling, and music. I enjoy singing for the residents and playing the bass guitar.

Frequently Asked Questions about Barchester Wood Grange Care Home

What types of Care is Barchester Wood Grange Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Wood Grange Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Barchester Wood Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Wood Grange Care Home to the centre of Bourne?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

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