Barchester Wood Grange Care Home

I am very happy with the care my father receives at this home. I would particularly like to thank the staff for the arranged meetings during the current pandemic, especially when using the 'pod'. This is an excellent facility. The staff have been kind and understanding and nothing has been too much trouble.

I have found Wood Grange to be a very healing environment with a great deal of kindness from staff. I came for a weeks respite care over Christmas and I felt very tired and exhausted when I arrived. I am leaving to return home feeling refreshed, healed and with hope. I have never been in such a lovely place surrounded by such kindness.

The atmosphere at Wood Grange is wonderful. I could not ask for a better placement for my mother. The staff are always welcoming, kind and efficient, showing real concern for the residents. Always spotlessly clean and tidy. Well done to all the staff!

The perspex screen made it easier to see Mum and the sound system made communication easier.

I have a long association with Wood Grange and have been a regular visitor for many months prior to Covid-19 restrictions I am full of admiration for all the staff and the excellent care they provide for the residents. Staff have made a supreme effort to provide stimulation for all residents with varied activities organised by staff themselves. Great efforts are made to stay in touch with relatives and keep them informed about their loved ones. We have been treated with great respect and care by all the staff and nothing is too much trouble for them. The whole team at Wood Grange are excellent and working incredibly hard in difficult times. I am so pleased to know my friend is in a safe and comfortable place.

My mother-in-law has received excellent care since admission earlier this year. From the highly professional, dedicated and friendly staff. The improvement in her wellbeing is immeasurable! Nothing is too much trouble for the staff, especially during these very difficult times. A big thank you from all the family.

A friendly holiday atmosphere. All the staff are knowledgeable and professional. All the staff are proactive and helpful. Attention to detail. A true team spirit prevails and nothing is too much trouble. Background music very calming. A regular routine and comforting. Nice to know such a place exists.

I would recommend Wood Grange for the care, kindness and patience they show all they care for. The rooms are homely and feel like home, it’s on the ground floor and they have a garden. I feel confident that they look after my mum through this difficult time. Thank you, to all.

The manager is very professional and approachable as leads a very impressive team of staff who are incredibly hard-working and caring.

Outstanding! Very well supported by local GP services. 10/10 score is applicable to all staff members in all roles and domains. Thoroughly professional; engaging and competent staff. The level and delivery of nursing care is excellent - it is highly-skilled, caring and compassionate. Liaison with family and next of kin at all times. Immediate, thorough implementation of changes to care plans and drug charts. Thoroughly professional, excellent, and engaging manager - who is very approachable; empathetic, and very responsive. Food is nutritious, plentiful, well-presented and appetising. Visible, careful, assisted feeding and also fortified purée diet. Food and fluid, and other charts completed and reviewed. Concerns, where necessary, escalated to GP services without delay. Wood Grange is very well-led; effective, safe, and caring. CQC score should be OUTSTANDING. Distance does not matter. Be assured - with complete peace of mind - your loved-one will be cared for to the highest standard.

The nurses and carers where so kind and caring when I was ill, thank you.

Both of my parents spent their last two years at Wood Grange. Dad had vascular dementia and passed away in June 2019, Mum had Alzheimer's and passed away in April 2020. The care, attention and dignity given to both of my parents was outstanding. I was involved throughout and got to know most of the staff very well. The management were receptive and listened to suggestions. The building is not the most modern and the rooms are a little small. However, the property is well maintained and very clean. The only criticism I have of Wood Grange is that parking is often a problem and this is exacerbated when Wood Grange was used for external training.

I have raised several queries with the staff but all have been rectified quickly to my sister's and my satisfaction. My sister does get frustrated at having to stay upstairs - in her mind, she is well enough to stay. I have explained she needs nursing care and she is happy to just go down for coffee and listen to the music in reception. If someone could just come from upstairs to take her to the toilet downstairs, it would be perfect.

Since my husband passed away at Wood Grange I have found the staff very happy to see me and support me in many ways. I still visit the home regularly and will continue to do so for as long as I can.

I love it very much and that I am very comfortable. I have no complaints at all.

All aspects of care very good.

Regardless of their role, they show a genuine concern and care for the well being of the residents. We're particularly grateful to the manager, senior carer and nurse for the exceptional care for my mother.

My mum was very worried about staying in Wood Grange, but she settled in straight away and had a lovely stay. The staff were fantastic - having to work in chaos as the home is having a refit must be very challenging for them! Mum will definitely be having more 'holidays' at Wood Grange.

We are both content that we have chosen the right place for my father, and a difficult transition has been eased.

We are extremely pleased with the care our mother receives considering her illness. The staff put their heart and soul into everything they do.