Barchester Wood Grange Care Home

Westminster House, Westminster Lane, West Road, Bourne PE10 9TU
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9.4 98 Reviews
  • Barchester Wood Grange Care Home, Bourne
*JOIN US AT THE NEWLY REFURBISHED STATE-OF-THE-ART HOME!*

Wood Grange is settled in luscious grounds, featuring state-of-the-art interior to provide top quality nursing and residential care, and above all to make each and every resident feel at home. With professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia, your loved ones will be in safe hands.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1356

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wood Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Katya Petrova (General Manager)

Local Authority / Social Services

Admission Criteria

  • EMI unit caters for NHS patients only
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Barchester Wood Grange Care Home Reviews (98)

9.4

Barchester Wood Grange Care Home has a Review Score of 9.4 (9.413) out of 10, based on 9 reviews in the last 2 years.
Over all time Barchester Wood Grange Care Home has 98 reviews.

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Reviewer Connection to Barchester Wood Grange Care Home
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Total of 98, showing 61-80
Review from M H (Friend of Resident) published on 2 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Wood Grange is exceptional. My friend is a resident, and prior to Covid restrictions, I was a regular visitor.
I cannot thank all the staff enough for all the care they have given to my dear friend. They have also been a great support to me when I have visited.
The manager is very
professional and approachable as leads a very impressive team of staff who are incredibly hard-working and caring.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you very much for your kind words. My team will very much appreciate your comments.

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Review from R A (Daughter of Resident) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding! Very well supported by local GP services. 10/10 score is applicable to all staff members in all roles and domains. Thoroughly professional; engaging and competent staff. The level and delivery of nursing care is excellent - it is highly-skilled, caring and compassionate. Liaison with family
and next of kin at all times. Immediate, thorough implementation of changes to care plans and drug charts. Thoroughly professional, excellent, and engaging manager - who is very approachable; empathetic, and very responsive. Food is nutritious, plentiful, well-presented and appetising. Visible, careful, assisted feeding and also fortified purée diet. Food and fluid, and other charts completed and reviewed. Concerns, where necessary, escalated to GP services without delay. Wood Grange is very well-led; effective, safe, and caring. CQC score should be OUTSTANDING. Distance does not matter. Be assured - with complete peace of mind - your loved-one will be cared for to the highest standard.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you very much for the very thoughtful, kind and humbling review. It means so much to all of us here at Wood Grange. It’s our pleasure to deliver the best care possible and I’m so glad and appreciative that this is noticed. Thank you so much for the glowing review.

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Review from P R (Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nurses and carers where so kind and caring when I was ill, thank you.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking your time to review us.

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Review from Neil J (Son of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents spent their last two years at Wood Grange. Dad had vascular dementia and passed away in June 2019, Mum had Alzheimer's and passed away in April 2020. The care, attention and dignity given to both of my parents was outstanding. I was involved throughout and got to know most of the
staff very well. The management were receptive and listened to suggestions. The building is not the most modern and the rooms are a little small. However, the property is well maintained and very clean. The only criticism I have of Wood Grange is that parking is often a problem and this is exacerbated when Wood Grange was used for external training.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Mr Jervis, Thank you for your time to review Wood Grange, your comments are very much appreciated. Best Regards, Katya Petrova, General Manager.

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Review from C F (Sister of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have raised several queries with the staff but all have been rectified quickly to my sister's and my satisfaction. My sister does get frustrated at having to stay upstairs - in her mind, she is well enough to stay. I have explained she needs nursing care and she is happy to just go down for coffee
and listen to the music in reception. If someone could just come from upstairs to take her to the toilet downstairs, it would be perfect.
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Review from P J (Regular Volunteer) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband passed away at Wood Grange I have found the staff very happy to see me and support me in many ways. I still visit the home regularly and will continue to do so for as long as I can.
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Review from M B (Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it very much and that I am very comfortable. I have no complaints at all.
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Review from B S (Husband of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of care very good.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Mr Surridge,
Thank you for taking the time to review us.
Regards,
Katya.

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Review from Krzysztof C (Son of Resident) published on 30 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care Home is a beautiful, caring place for our seniors. The staff are extraordinary, highly skilled, efficient and most importantly, compassionate.
Regardless of their role, they show a genuine concern and care for the well being of the residents. We're particularly grateful to the manager, senior
carer and nurse for the exceptional care for my mother.
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Review from J F (Daughter of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very worried about staying in Wood Grange, but she settled in straight away and had a lovely stay. The staff were fantastic - having to work in chaos as the home is having a refit must be very challenging for them! Mum will definitely be having more 'holidays' at Wood Grange.
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Review from Jennifer L (Daughter of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention to my father's needs as he has settled in as a resident has been notable and exceptional. Every staff member takes time to enquire of and attend to his needs, and they all have contributed to making him feel increasingly at home here. As a visitor, I'm always greeted with a cheery
hello and a smile; the family atmosphere is palpable and never wavers.
We are both content that we have chosen the right place for my father, and a difficult transition has been eased.
Reply from Rebecca Hall, Acting General Manager at Barchester Wood Grange Care Home

Thank you for your lovely review of our home.

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Review from S H (Daughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely pleased with the care our mother receives considering her illness. The staff put their heart and soul into everything they do.
Reply from Rebecca Hall, Acting General Manager at Barchester Wood Grange Care Home

Thank you for your lovely review.

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Review from Melanie B (Daughter of Resident) published on 14 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been here since December and for the last two years, we have struggled to find anywhere that Dad has felt comfortable and I think we have now found it. The staff have been great and looking at ways to help and understand my dad rather than write him off like other homes. Well done.
Reply from Rebecca Hall, Acting General Manager at Barchester Wood Grange Care Home

Thank you for your kind words in your review. We are glad you feel you have now found dad his "home" and we very much enjoy having him here at Wood Grange.

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Review from Helen L (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Wood Grange for a year now and during this time we have always been extremely happy with the level of care she has received.
All staff are hard working, polite and professional and always have both hers and our best interests at heart.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for your comments they are very much appreciated.

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Review from A B (Husband of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The dedication of each member of staff is exceptional and each one is to be praised for their care.
I am very impressed with all the care and standards achieved.
Well done.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you Mr. Blakemore for reviewing us, your comments are highly appreciated.

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Review from P B (Husband of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You're all wonderful.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for your time to review Wood Grange, your comments are very much appreciated.

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Review from H A (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative moved to Memory Lane recently from the residential unit.
Staff in the unit and the staff who moved his belongings were very good, including those who put up his pictures etc to make the room more homely.
It is early days yet but my father seems to be settling in gradually with the support
of the staff in the unit.
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Review from M C (Respite Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found my stay here very good, the carers are friendly and helpful.
The food is very good and chilled water very nice. I love access to all areas. My room is too small for a wheelchair user.
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Review from Carol G (Daughter of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to Wood Grange from another home where she wasn't settled. She is so calm and peaceful there, the difference is amazing. I can't fault the home, the staff are lovely. The food is lovely and the facilities are excellent.
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Review from Maggie H (Friend of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodgrange is a clean, well equipped, friendly and caring residential home and I am relieved to now have my friend see out the last of her days being well looked after. Thanks to all the staff and management. You are Angels.
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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Barchester Wood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Barchester Wood Grange Care Home is calculated as follows: ( (87 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.603 Points relating to the number of positive Reviews for Barchester Wood Grange Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 9 Positive Reviews ÷ 12.8 = 0.703
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (8)

Katya

Katya Petrova

Job Title: Senior General Manager Joined: 2002

Katya is the Senior General Manager at Wood Grange, She is also a registered nurse by background. Katya has worked in a variety of nursing environments and has been a member of staff at Wood Grange for many years working firstly as a nurse she then progressed on to become the Head of the Willoughby community and has further gone on to become the home's General Manager. Katya received the Registered nurse of the year award from Barchester in 2013 and in 2021 in the Registered Manager of the Year competition, Katya became a divisional winner.

Sherill

Sherill Manzon

Job Title: Head of Willoughby Community Joined: 2019

Sherill joined us in 2019 and has quickly impressed everyone around her. From her strong diligence and determination to provide the most quality care possible, to ensure every resident feels at home.


Sherill has worked for over 19 years in the care industry.

Ronald

Ronald Vubya

Job Title: Memory Lane Head of Community Joined: 2017

Ron is the Head of Community for the Memory Lane unit here at Wood Grange which cares for people living with dementia. He is a registered mental health nurse who has worked in a variety of healthcare settings. Ron joined Barchester in 2017.

Radovan

Radovan Smalo

Job Title: Head Chef Joined: 2019

Radovan joined us in September 2019 and has managed to impress our residents and visitors with his excellent cooking very quickly.


Radovan was nominated by staff, residents and relatives for the Care Awards in 2021 and he is the winner in his category "Chef of the Year 2021"

James

James Colley

Job Title: Deputy Manager Joined: 2022

James qualified as a nurse in 2016 and joined Barchester in May 2022. He has a passion for nursing and strives to provide the highest level of care for our residents.

Maggie

Maggie Melvin

Job Title: Home Administrator Joined: 2015

Maggie is the home administrator and joined the team at Wood Grange in May 2015.

Ruby-Mae

Ruby-Mae Walker

Job Title: Activities Co-Ordinator Joined: 2023

Hello, my name is Ruby-Mae and I am the activities Co-Ordinator here at Wood Grange. My background is working in dance education and production as well as experience in the mental health care sector. I am extremely passionate about my role here in promoting life enrichment within the home and I feel privileged to work alongside such amazing people, and to be a part of our resident's lives, spending quality time with them regularly. I work alongside Louise to plan and organise daily activities to suit our residents’ needs, Louise and I are very enthusiastic about our roles and the resident’s well-being is always at the forefront of our minds.


I love to dance and keep fit by going to the gym and spending time with family.

Iain

Iain Moore

Job Title: Head of Maintenance Joined: 2023

Hello my name is Iain Moore, I am the head of maintenance here at Wood Grange. I have been an engineer since leaving school. I enjoy repairing things and love a challenge. I have been at Wood Grange since October 2023 and I am very passionate about my new role. In my spare time, I enjoy motorcycle racing, travelling, and music. I enjoy singing for the residents and playing the bass guitar.

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