Barchester Wood Grange Care Home

Westminster House, Westminster Lane, West Road, Bourne PE10 9TU
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9.4 98 Reviews
  • Barchester Wood Grange Care Home, Bourne
*JOIN US AT THE NEWLY REFURBISHED STATE-OF-THE-ART HOME!*

Wood Grange is settled in luscious grounds, featuring state-of-the-art interior to provide top quality nursing and residential care, and above all to make each and every resident feel at home. With professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia, your loved ones will be in safe hands.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1356

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wood Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Katya Petrova (General Manager)

Local Authority / Social Services

Admission Criteria

  • EMI unit caters for NHS patients only
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Barchester Wood Grange Care Home Reviews (98)

9.4

Barchester Wood Grange Care Home has a Review Score of 9.4 (9.413) out of 10, based on 9 reviews in the last 2 years.
Over all time Barchester Wood Grange Care Home has 98 reviews.

Overall Experience
  • 69
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Date Published
  • 98
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  • 9
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Reviewer Connection to Barchester Wood Grange Care Home
  • 38
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  • 5
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Total of 98, showing 21-40
Review from Garry L (Son of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Booked a respite stay at short notice due to Dad needing a break. From start to finish, we were completely happy with the experience, all staff we met, were kind courteous and helpful, and Mum seemed really settled and content. The home has a lovely feel when you walk in and even we, found visits to
be very relaxing. Keep up the good work, you are a valuable part of the community.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Garry
Thank you so much for taking the time to review us. We very much appreciated the lovely comments you made for the team and the home.
Kind Regards
Katya Petrova

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Review from J T (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manager is aware of all her residents' needs. The food is freshly cooked every day and there is a healthy balanced menu. The activity team try very hard to keep residents engaged in daily activities and know their capabilities very well. Nurses are very efficient and communicate any issues to families.
Staff are very caring and know their residents' personalities, habits, likes and dislikes etc extremely well. I feel happy and have peace of mind knowing my mum is looked after 24 hours a day and has people around her all of the time. I feel Mum being at Wood Grange is the next best place to be other than living in her own home.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Jacqui
Thank you so much for taking time to review us. Your comments are very much appreciated.
Kind Regards
Katya Petrova

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Review from K C (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are excellent with a very caring attitude as are the activities coordinators who do amazing work to keep residents happy and fulfilled. The home is in a pleasant area surrounded by houses and some wooded areas. The manager is very approachable and you get the feeling that she cares for
the residents and staff which can only improve the resident's experiences. I always feel that my mum is treated with dignity.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Karen
Thank you very much for your review, your comments are very much appreciated.
Kind Regards
Katya Petrova

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Review from J F (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend this care home to my friends and family. The staff are lovely and it is well kept and my mother is very happy and kept entertained.
Thank you.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for the review, your comments are very much appreciated from the team at Wood Grange.
Kind Regards
Katya

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Review from J W (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad has been at Wood Grange, he has flourished. He arrived from a two-week stay in hospital, looking frail and with severe mobility issues. Thanks to the wonderful care, food and company of Wood Grange staff, he is a changed man and at 93, is as active as ever. All the staff are hard-working,
caring and compassionate, and I know they all have Dad's best interests at heart. We always receive a warm welcome on arrival, are made comfortable with refreshments and made to feel part of the Wood Grange family.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you so much for taking the time to review us; your comments are very much appreciated.
Kind Regards.

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Review from J R (Wife of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt that the whole experience was a good one. Staff from top to bottom were courteous and helpful. Everyone of the staff interacted with my husband. The respite experience for my husband was good for my husband and myself. The food was fantastic. I would recommend Wood Grange to anyone thinking of
using a care home.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us; your comments are very much appreciated.
Kind Regards.

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Review from Margaret C (Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like it.
I'm happy.
Friendly.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Margaret, thank you for taking the time to review us.
Kind Regards.

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Review from Christopher O (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very well looked after.
Treated with respect.
Am happy.
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Review from R L (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Safe and happy.
Friendly staff.
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Review from Shelia S (Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone looks after me.
I can do what I want.
Always someone to help.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Sheila, thank you for taking the time to review us; your comments are very much appreciated.
Kind Regards.

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Review from B B (Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All friendly and happy.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us.
Kind Regards
Katya Petrova

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Review from J P (Wife of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was extremely disappointed with this care home. When I viewed it I was shown into a room that was clean and well decorated but the room my husband was allocated was dirty (bathroom bin hadn’t been emptied from the last incumbent); the taps in the tiny en-suite lavatory were badly corroded and one
didn’t even turn off, the carpet was filthy and the room smelled of faeces.
During the two weeks my husband was there I visited six times and on three occasions found him sitting in his own excrement. Another time I noticed he had the same clothes on for three days running and when I challenged the staff about this they admitted they had put his dirty clothes back on each morning.
The visiting physio was appalled to see his transfer frame was smeared in dried faeces. She complained and a lame attempt to clean it with a dry cloth was made.
This home is not running to a satisfactory standard.
Reply from Feedback Team, The Feedback Team at Barchester Wood Grange Care Home

Thank you for your review, We are sorry to hear your experiences with Wood Grange did not meet your expectations. I’m aware you had raised concerns with the home whilst your husband was a resident with us and these were looked into and discussed with you at the time and it was my understanding they had been resolved. However, as offered at the time of your husband’s stay, if you did have any outstanding concerns you would like to raise with us we would welcome the opportunity to look into these and discuss with you further. Please feel free to contact myself or a member of our team via phone 01778 424010 or email: Woodgrange@barchester.com.
Kind Regards,
The General Manager, Wood Grange

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Review from Henry W (Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel like this is my home and I am happy.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us. Your comments are very much appreciated. Kind regards.

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Review from Josephine W (Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good. Well looked after. I feel welcome. The staff are friendly.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us. Your comments are very much appreciated.
Kind Regards

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Review from R B (Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel very comfortable living here. So happy.
Reply from zoe hunt, activities at Barchester Wood Grange Care Home

Thank you so much for your positive comments about the home. We are very grateful.

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Review from M F (Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being very well looked after. Everyone is very kind.
Reply from zoe hunt, activities at Barchester Wood Grange Care Home

Thank you very much for your positive comments about the home. We are very grateful that you feel this way.

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Review from Rosie C (Daughter of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a couple of falls and after a stay in hospital and diagnosis of widespread metastatic cancer she chose not to go home but to be looked after 24/7. Barchester Wood Grange Care Home was my first choice of home, I am employed by the NHS so was aware on a professional level of the care provided
there and the excellent management structure.
We as a family are so grateful for the care Mum received. Every single member of staff is dedicated to their role. The compassion and the actual caring for the residents as individuals shines through. Our Mum actually loved it here and spoke so highly of all the staff. If you are looking for a place for your parents to be cared for we as a family can highly recommend Wood Grange Care Home.
Reply from Sherill Manzon, Acting Manager at Barchester Wood Grange Care Home

All of the staff at Wood Grange are very grateful for your kind and positive words. We are so pleased that you were happy with the care your mother received whilst with us and it was a pleasure to have known your mother and your family.

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Review from Phyllis S (Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From day one, moving in here, I have been extremely happy.
Everyone has been so kind and helpful.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Dear Phyllis,
Thank you for reviewing Wood Grange.
Your comments are very much appreciated.
Regards
Katya Petrova

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Review from R B (Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing. They are marvellous at helping me and everyone here. They make me happy.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us.
Your comments are very much appreciated.
Regards.

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Review from E S (Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cared for really well. I am happy. Help me to be independent.
Reply from Katya Petrova, General Manager at Barchester Wood Grange Care Home

Thank you for taking the time to review us.
On behalf of the team.

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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Barchester Wood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Barchester Wood Grange Care Home is calculated as follows: ( (87 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.603 Points relating to the number of positive Reviews for Barchester Wood Grange Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 9 Positive Reviews ÷ 12.8 = 0.703
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (8)

Katya

Katya Petrova

Job Title: Senior General Manager Joined: 2002

Katya is the Senior General Manager at Wood Grange, She is also a registered nurse by background. Katya has worked in a variety of nursing environments and has been a member of staff at Wood Grange for many years working firstly as a nurse she then progressed on to become the Head of the Willoughby community and has further gone on to become the home's General Manager. Katya received the Registered nurse of the year award from Barchester in 2013 and in 2021 in the Registered Manager of the Year competition, Katya became a divisional winner.

Sherill

Sherill Manzon

Job Title: Head of Willoughby Community Joined: 2019

Sherill joined us in 2019 and has quickly impressed everyone around her. From her strong diligence and determination to provide the most quality care possible, to ensure every resident feels at home.


Sherill has worked for over 19 years in the care industry.

Ronald

Ronald Vubya

Job Title: Memory Lane Head of Community Joined: 2017

Ron is the Head of Community for the Memory Lane unit here at Wood Grange which cares for people living with dementia. He is a registered mental health nurse who has worked in a variety of healthcare settings. Ron joined Barchester in 2017.

Radovan

Radovan Smalo

Job Title: Head Chef Joined: 2019

Radovan joined us in September 2019 and has managed to impress our residents and visitors with his excellent cooking very quickly.


Radovan was nominated by staff, residents and relatives for the Care Awards in 2021 and he is the winner in his category "Chef of the Year 2021"

James

James Colley

Job Title: Deputy Manager Joined: 2022

James qualified as a nurse in 2016 and joined Barchester in May 2022. He has a passion for nursing and strives to provide the highest level of care for our residents.

Maggie

Maggie Melvin

Job Title: Home Administrator Joined: 2015

Maggie is the home administrator and joined the team at Wood Grange in May 2015.

Ruby-Mae

Ruby-Mae Walker

Job Title: Activities Co-Ordinator Joined: 2023

Hello, my name is Ruby-Mae and I am the activities Co-Ordinator here at Wood Grange. My background is working in dance education and production as well as experience in the mental health care sector. I am extremely passionate about my role here in promoting life enrichment within the home and I feel privileged to work alongside such amazing people, and to be a part of our resident's lives, spending quality time with them regularly. I work alongside Louise to plan and organise daily activities to suit our residents’ needs, Louise and I are very enthusiastic about our roles and the resident’s well-being is always at the forefront of our minds.


I love to dance and keep fit by going to the gym and spending time with family.

Iain

Iain Moore

Job Title: Head of Maintenance Joined: 2023

Hello my name is Iain Moore, I am the head of maintenance here at Wood Grange. I have been an engineer since leaving school. I enjoy repairing things and love a challenge. I have been at Wood Grange since October 2023 and I am very passionate about my new role. In my spare time, I enjoy motorcycle racing, travelling, and music. I enjoy singing for the residents and playing the bass guitar.

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