Willoughby Grange Care Home

Willoughby Road, Boston PE21 9EG

Willoughby Grange is located close to Boston town centre and is close to shops, amenities and public transport.

This purpose built care home offers accommodation in single occupancy rooms, some of which are with en-suite facilities.

Willoughby Grange features TV lounges and a quiet conservatory in which residents can relax and socialise. Separate dining rooms, where residents can enjoy the company of others at meal times are also available. Traditional home cooked food is served with daily choices being available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist.

Residents can benefit from the varied programme of activities that are available.

Group: Four Seasons Health Care

Person in charge: Jaqualine Nzara (Home Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Single Rooms: 38

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Willoughby Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Willoughby Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Willoughby Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.577 for Willoughby Grange Care Home is calculated as follows: ( (119 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Willoughby Grange Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 13 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Willoughby Grange Care Home has a Review Score of 9.6 (9.577) from 16 Reviews


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willoughby Grange Care Home?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willoughby Grange Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother has been a resident for nearly eight years. She has always been treated with care and dignity.
Although her dementia is advanced, she would still be able to express the displeasure if not treated well.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Marketing at Willoughby Grange Care Home responded to this review on 15 May 2018:

Thank you, Dawn, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Nice and homely, friendly staff, entertainment is ok, Mum doesn't like church service, sleeps through, but that's my Mum.
Carers do their utmost best, maybe a few more would help lighten the load for them.
Food wise could do with different vegetables and flavour on the ice-cream (not just vanilla). Seasonal vegetables and fruit.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Marketing at Willoughby Grange Care Home responded to this review on 20 Apr 2018:

Thank you, Tracey, for sharing your recent experience of Willoughby Grange Care Home. We are happy to learn it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing as we always look at areas on which we can improve. We look forward to seeing you again soon.

I have found the facilities and staff very good and helpful, especially during, what has been, a difficult time for us.

How likely would you be to recommend Willoughby Grange Care Home? Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Marketing at Willoughby Grange Care Home responded to this review on 20 Apr 2018:

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Willoughby Grange Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Although my father was only there a short time, the care they gave him was fabulous. There was nothing they wouldn't do for him to make him comfortable. Total dignity was given to my father at all times. They looked after us as a family too, ensuring we were kept informed of his progress at all times. Wouldn't hesitate to put anyone in Willoughby Grange.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home responded to this review on 15 Feb 2018:

Thank you for your feedback. We are very happy to have provided you with such a positive experience at Willoughby Grange Care Home! Our number one priority is the care and well-being of every resident so it is rewarding to hear that you were so pleased with the quality of our care. Thank you for your kind words about our home and our team and we really appreciate the recommendation.

Our mother received the best care possible during her short palliative care. All the staff were friendly and courteous right up to the end of her life. The room was always clean and her needs met. There were always drinks available to her. She was kept clean and fresh whenever we visited and the staff kept her dignity to the end. 5* care in all aspects.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home responded to this review on 15 Feb 2018:

Thank you, Sandra, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I was very surprised at the friendliness of all the staff, from nurses to cleaners. They treated me with respect and great friendliness, as I was only in here for 2 weeks after a bad hip operation in hospital. They welcomed all the visitors with tea and coffee, in my room or the lounge. The only one thing that caused a problem, was sleeping, as the residents were quite residents through the night.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home responded to this review on 31 Jan 2018:

Thank you, Jean, for your comments about your recent visit to Willoughby Grange Care Home. We are happy to hear it was so positive. Thanks again and have a wonderful day.

Willoughby Grange Nursing Care Home is overall an excellent nursing/care home.

The staff are very efficient and caring at all times.

During my career in nursing over the last 40 years I have been in and visited a few nursing/care homes but Willoughby Grange stands out.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home responded to this review on 31 Jan 2018:

Thank you, Julia, for taking the time to share your recent experience of Willoughby Grange Care Home. We're happy we could meet your expectations! We appreciate your praise and kind comments about our team and the feedback about our home. Thank you once again and have a lovely day.

We found everybody very helpful and informative.

We were shown around the care home by very friendly staff and made very welcome from the first day.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home responded to this review on 31 Jan 2018:

Thank you, Tracey, for sharing your recent experience of Willoughby Grange Care Home. We are pleased to learn it was so positive and that you found our staff to be so supportive during your experience here. We look forward to seeing you again soon.

The home is a beautiful place and the staff are cheerful. Exceptional place, along with the staff.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home responded to this review on 25 Jan 2018:

Thank you, Paul, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Willoughby Grange Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I was overwhelmed when I first walked into Willoughby Grange. The staff are very friendly. Keeping me informed of all things, mum's room is very clean and warm.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home responded to this review on 08 Jan 2018:

Thank you, Fiona, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Good friendly staff. Always there when needed.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   3.7 out of 5

We are very pleased with the care that our parents have with their stay here.
The staff are really friendly and helpful.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in the home for three weeks and all the staff are extremely helpful and friendly to mum and myself and very caring.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mom came to Willoughby Grange the summer of 2016.
The care and attention she has received has been excellent.
This home has a group of well trained and caring staff.
My dad visits multiple times per week and is always greeted and shown a personal touch.
We are very very happy with Willoughby Grange Care Home facility.
Thank you for all you do for all the patients.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have found the staff very helpful and kind, they look after our friend very well.

How likely would you be to recommend Willoughby Grange Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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