Willoughby Grange Care Home

My mother has been a resident of Willoughby Grange Care Home for four weeks. The staff are very professional, helpful and very caring. I would have no reservations in recommending Willoughby Grange to any person considering this care home for their loved ones. Also a special thanks to one particular Nurse who looked after Mum really well.

My mother received the best possible care during her stay at Willoughby Grange. All the staff were friendly and approachable and any concerns were dealt with straight away. I would recommend this home to anyone who needs care for their loved ones.

Always a lovely friendly atmosphere when I visit my sister and it has a lovely homely feeling. All staff seem busy but friendly and very helpful and the care is exceptional. I have told my family that should I ever need to go into care Willoughby Grange Care Home is the only one I would be happy with! Hopefully, nothing will change should that time come as the way it is run now works so well.

Mum has been in the care home for several years. Any queries or questions I have had have been answered without any problems.

Since returning to visit residents at Willoughby Grange following the pandemic restrictions, I have found staff to be as professional as ever. Covid precautions for visitors are carried out efficiently and I feel safe visiting residents. Residents appear well cared for - as always - and are treated with courtesy and respect and I am always made aware of anyone who would especially value a visit, whether due to being in unfamiliar surroundings, sick or bereaved. The premises are immaculately clean, tidy and inviting and residents appear relaxed and happy.

It is a lovely care home.

I am very satisfied with the care my husband receives. if I have any concerns I can speak to the manager or nurse on duty. They are all very approachable. The home seems to be a very happy place and is always very clean.

The home has a strong manager and an exceptional team of staff. Resident choice and dignity are strong values here.

Thank you Willoughby Grange staff.

I find the home is a very good home. It is kept very clean and tidy. My Dad is very well looked after. The staff are very friendly and helpful. Any problems or questions that I have had I feel have been dealt with very well.

I am impressed by the friendly, caring atmosphere at Willoughby Grange. The staff are lovely with my mother and show the same care with all the residents, treating everyone with respect and kindness. We are kept informed of events and updates to help the residents and in making Willoughby Grange homely and the activities staff helping to stimulate and create an interesting life for the residents.

Very good, well run nursing home. Excellent caring staff. Mum says she is happy here and that she quite enjoys being spoilt. The home always has a good welcome for everyone.

Staff are very nice and very good with my sister. Home is very clean. Since my sister has been in here she has settled in well as staff have been so good to her. I would recommend this home as 10 out of 10.

The staff were very caring and understanding. My aunt is very frail and needs feeding and all personal care done. They look after her with dignity and kindness. I see my aunt most days and give her a meal. It means I can spend more time over the meal than any of the staff are able too. My aunt is clean, comfortable and safe. I think it is wise to help out whenever possible.

I have found the facilities and staff very good and helpful, especially during, what has been, a difficult time for us.

Food wise could do with different vegetables and flavour on the ice-cream (not just vanilla). Seasonal vegetables and fruit.

Although my father was only there a short time, the care they gave him was fabulous. There was nothing they wouldn't do for him to make him comfortable. Total dignity was given to my father at all times. They looked after us as a family too, ensuring we were kept informed of his progress at all times. Wouldn't hesitate to put anyone in Willoughby Grange.

Our mother received the best care possible during her short palliative care. All the staff were friendly and courteous right up to the end of her life. The room was always clean and her needs met. There were always drinks available to her. She was kept clean and fresh whenever we visited and the staff kept her dignity to the end. 5* care in all aspects.

I was very surprised at the friendliness of all the staff, from nurses to cleaners. They treated me with respect and great friendliness, as I was only in here for 2 weeks after a bad hip operation in hospital. They welcomed all the visitors with tea and coffee, in my room or the lounge. The only one thing that caused a problem, was sleeping, as the residents were quite residents through the night.

We found everybody very helpful and informative.

We were shown around the care home by very friendly staff and made very welcome from the first day.