Care Provided by Willoughby Grange Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary from the dependency profile of the individual.
The price(s) shown are provided by the care home. Contact Willoughby Grange Care Home for full pricing details and T&Cs.
Contact Willoughby Grange Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Pristine Care Consortium Ltd
- Private Owned
Person in charge
- Henrietta Encarnacion (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Visit is encouraged with no restrictions in place.
Parking
- Parking is available but limited.
Are you the Owner/Manager of Willoughby Grange Care Home?View your Advertising Options
Willoughby Grange Care Home Reviews (45)
8.6
Willoughby Grange Care Home has a Review Score of 8.6 (8.649) out of 10, based on 4 reviews in the last 2 years.
Over all time Willoughby Grange Care Home has 45 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Willoughby Grange Care Home
Loading...
Review from Gary T (Son of Resident) published on 18 June 2021 Submitted via Postal Card•
Overall Experience
My mother has been a resident of Willoughby Grange Care Home for four weeks. The staff are very professional, helpful and very caring. I would have no reservations in recommending Willoughby Grange to any person considering this care home for their loved ones. Also a special thanks to one particular Nurse who looked after Mum really well.
↩Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home
Thank you for such lovely feedback, it is greatly appreciated. With kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony L (Son of Resident) published on 18 June 2021 Submitted via Postal Card•
Overall Experience
My mother received the best possible care during her stay at Willoughby Grange. All the staff were friendly and approachable and any concerns were dealt with straight away. I would recommend this home to anyone who needs care for their loved ones.
↩Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home
Thank you for your kind feedback; I will ensure it is shared with the team. With kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Lena C (Sister of Resident) published on 18 June 2021 Submitted via Postal Card•
Overall Experience
Always a lovely friendly atmosphere when I visit my sister and it has a lovely homely feeling. All staff seem busy but friendly and very helpful and the care is exceptional. I have told my family that should I ever need to go into care Willoughby Grange Care Home is the only one I would be happy with! Hopefully, nothing will change should that time come as the way it is run now works so well.
↩Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home
Thank you for taking the time to complete a review. It is lovely to see you back visiting us. With kind regards
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marion L (Daughter of Resident) published on 21 May 2021 Submitted via Postal Card•
Overall Experience
Mum has been in the care home for several years. Any queries or questions I have had have been answered without any problems.
↩Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home
Thank you for your valuable feedback, we are always looking for ways to improve the service. Our Executive Chef is reviewing menus ready for the Summer menu and it would be really useful if we could include you in our resident and relative focus group. Please let me know if you would like to be involved. With kind regards, Veronica Dickinson, Registered Manager.
Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paula S (Regular Volunteer) published on 21 May 2021 Submitted via Website•
Overall Experience
Since returning to visit residents at Willoughby Grange following the pandemic restrictions, I have found staff to be as professional as ever. Covid precautions for visitors are carried out efficiently and I feel safe visiting residents. Residents appear well cared for - as always - and are treated with courtesy and respect and I am always made aware of anyone who would especially value a visit, whether due to being in unfamiliar surroundings, sick or bereaved. The premises are immaculately clean, tidy and inviting and residents appear relaxed and happy.
↩Reply from Veronica Dickinson, Manager at Willoughby Grange Care Home
Thank you for taking the time to submit your feedback, it is greatly appreciated. We value your visits and I am pleased you feel safe when visiting. With kind regards, Veronica Dickinson, Registered Manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from L H (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card•
Overall Experience
It is a lovely care home.
↩Reply from Olivia Shields, Marketing Assistant at Willoughby Grange Care Home
Thank you, Linda, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G G (Wife of Resident) published on 27 February 2020 Submitted via Postal Card•
Overall Experience
I am very satisfied with the care my husband receives. if I have any concerns I can speak to the manager or nurse on duty. They are all very approachable. The home seems to be a very happy place and is always very clean.
↩Reply from Olivia Shields, Marketing Assistant at Willoughby Grange Care Home
Thank you, Gillian, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn W (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card•
Overall Experience
Over the last nine years that my mother has lived in Willoughby Grange, her mental and physical well being have deteriorated considerably, but at each stage her care has been adapted to suit her needs.
The home has a strong manager and an exceptional team of staff. Resident choice and dignity are strong values here.
↩Reply from Olivia Shields, Marketing Assistant at Willoughby Grange Care Home
Thank you, Dawn, for letting us know how we are doing at Willoughby Grange Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen C (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card•
Overall Experience
Nothing was ever too much for the wonderful staff at The Grange. You were always met with warm, friendly smiles upon entering.
Each and everyone there was kind, considerate and caring as well as being extremely attentive to my mum's needs.
The staff continually kept me 'in the loop' with things if I was unable to be there with Mum.
Simply put 'the best'. I/we as a family cannot thank them enough for their time, help and all-round thoughtfulness during a tricky time for us.
Each and everyone there was kind, considerate and caring as well as being extremely attentive to my mum's needs.
The staff continually kept me 'in the loop' with things if I was unable to be there with Mum.
Simply put 'the best'. I/we as a family cannot thank them enough for their time, help and all-round thoughtfulness during a tricky time for us.
Thank you Willoughby Grange staff.
↩Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home
Thank you, Karen, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara B (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card•
Overall Experience
I find the home is a very good home. It is kept very clean and tidy. My Dad is very well looked after. The staff are very friendly and helpful. Any problems or questions that I have had I feel have been dealt with very well.
↩Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home
Thank you, Barbara, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynda U (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card•
Overall Experience
I am impressed by the friendly, caring atmosphere at Willoughby Grange. The staff are lovely with my mother and show the same care with all the residents, treating everyone with respect and kindness. We are kept informed of events and updates to help the residents and in making Willoughby Grange homely and the activities staff helping to stimulate and create an interesting life for the residents.
↩Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home
Thank you, Lynda, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine D (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card•
Overall Experience
Very good, well run nursing home. Excellent caring staff. Mum says she is happy here and that she quite enjoys being spoilt. The home always has a good welcome for everyone.
↩Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home
Thank you, Christine, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet L (Sister of Resident) published on 18 October 2018 Submitted via Postal Card•
Overall Experience
Staff are very nice and very good with my sister. Home is very clean. Since my sister has been in here she has settled in well as staff have been so good to her. I would recommend this home as 10 out of 10.
↩Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home
Thank you, Janet, for letting us know how we are doing at Willoughby Grange Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from B H (Aunt of Resident) published on 22 June 2018 Submitted via Postal Card•
Overall Experience
The staff were very caring and understanding. My aunt is very frail and needs feeding and all personal care done. They look after her with dignity and kindness. I see my aunt most days and give her a meal. It means I can spend more time over the meal than any of the staff are able too. My aunt is clean, comfortable and safe. I think it is wise to help out whenever possible.
↩Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home
Thank you for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P T (Husband of Resident) published on 20 April 2018 Submitted via Postal Card•
Overall Experience
I have found the facilities and staff very good and helpful, especially during, what has been, a difficult time for us.
↩Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home
Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Willoughby Grange Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey A (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card•
Overall Experience
Nice and homely, friendly staff, entertainment is ok, Mum doesn't like church service, sleeps through, but that's my Mum.
Carers do their utmost best, maybe a few more would help lighten the load for them.
Carers do their utmost best, maybe a few more would help lighten the load for them.
Food wise could do with different vegetables and flavour on the ice-cream (not just vanilla). Seasonal vegetables and fruit.
↩Reply from Ronnie Cavanagh, Marketing at Willoughby Grange Care Home
Thank you, Tracey, for sharing your recent experience of Willoughby Grange Care Home. We are happy to learn it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T Y (Resident / Service User) published on 15 February 2018 Submitted via Postal Card•
Overall Experience
Although my father was only there a short time, the care they gave him was fabulous. There was nothing they wouldn't do for him to make him comfortable. Total dignity was given to my father at all times. They looked after us as a family too, ensuring we were kept informed of his progress at all times. Wouldn't hesitate to put anyone in Willoughby Grange.
↩Reply from Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home
Thank you for your feedback. We are very happy to have provided you with such a positive experience at Willoughby Grange Care Home! Our number one priority is the care and well-being of every resident so it is rewarding to hear that you were so pleased with the quality of our care. Thank you for your kind words about our home and our team and we really appreciate the recommendation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra W (Daughter of Resident) published on 15 February 2018 Submitted via Postal Card•
Overall Experience
Our mother received the best care possible during her short palliative care. All the staff were friendly and courteous right up to the end of her life. The room was always clean and her needs met. There were always drinks available to her. She was kept clean and fresh whenever we visited and the staff kept her dignity to the end. 5* care in all aspects.
↩Reply from Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home
Thank you, Sandra, for your comments about your recent experience at Willoughby Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Jean H (Resident / Service User) published on 31 January 2018 Submitted via Postal Card•
Overall Experience
I was very surprised at the friendliness of all the staff, from nurses to cleaners. They treated me with respect and great friendliness, as I was only in here for 2 weeks after a bad hip operation in hospital. They welcomed all the visitors with tea and coffee, in my room or the lounge. The only one thing that caused a problem, was sleeping, as the residents were quite residents through the night.
↩Reply from Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home
Thank you, Jean, for your comments about your recent visit to Willoughby Grange Care Home. We are happy to hear it was so positive. Thanks again and have a wonderful day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey E (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card•
Overall Experience
We found everybody very helpful and informative.
We were shown around the care home by very friendly staff and made very welcome from the first day.
↩Reply from Ronnie Cavanagh, Digital Marketing Executive at Willoughby Grange Care Home
Thank you, Tracey, for sharing your recent experience of Willoughby Grange Care Home. We are pleased to learn it was so positive and that you found our staff to be so supportive during your experience here. We look forward to seeing you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Willoughby Grange Care Home.
Upcoming Events
There are no upcoming events for Willoughby Grange Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willoughby Grange Care Home.
Accreditations
There are no accreditations posted yet for Willoughby Grange Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willoughby Grange Care Home to verify any information. View our terms and conditions. Willoughby Grange Care Home has a Basic Service -more info.