Polebrook Nursing & Residential Home

Morgans Close, Polebrook, Oundle, Peterborough PE8 5LU
Review Us
9.8 61 Reviews
  • Polebrook Nursing & Residential Home, Peterborough
Polebrook nursing home offers nursing, dementia and residential care to up to 52 older people.

Set in a quiet, leafy close in the chocolate-box village of Polebrook, Peterborough, the home offers a relaxing rural environment to its residents.
The home is primarily on the ground floor, with homely decorations and its own gardens. It has a specialised dementia unit. Bedrooms are decorated in a homely fashion and have telephone and television points.

Two activities coordinators work to provide engaging and stimulating activities for groups and individuals.

Food is home-cooked and provides good nutrition and a wide choice while catering for individual dietary requirements.
Show Polebrook Nursing & Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

All fees depend upon assessments and the needs of the client.

These prices are only a guideline, please contact Polebrook Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ancuta Rotaru (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (1)

Parking

  • Car park on premises

Polebrook Nursing & Residential Home Reviews (61)

9.8

Polebrook Nursing & Residential Home has a Review Score of 9.8 (9.792) out of 10, based on 29 reviews in the last 2 years.
Over all time Polebrook Nursing & Residential Home has 61 reviews.

Overall Experience
  • 42
  • 17
  • 1
  • 0
  • 1
Date Published
  • 61
  • 4
  • 8
  • 29
  • 32
Reviewer Connection to Polebrook Nursing & Residential Home
  • 30
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 21-40
Review from Sarah C (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came out of a 7-week stay in hospital in July into Polebrook Nursing Home. She was a resident in Polebrook until she died in early December. We will always be grateful for how she was cared for in Polebrook, and the fact that she lived so much longer than expected following her discharge from hospital
is, I think, a testament to the care she received there. The staff were all so friendly and dedicated- taking time to know Mum and respect her particular needs. The food was plentiful, varied and healthy. The cleaning/laundry was spotless. She was always saying how well looked after she was. The medical supervision and care were excellent too and I was always fully informed of any medical issues or changes to medication by the nurse. This truly felt like a home for Mum. Thank you for all you did for her to care for her in her final months.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your wonderful review.
We all at Polebrook are happy that Mum's last few months spent with us made her feel comfortable, safe and happy. Also for yourself, it is reassuring to know that mum is being well cared for. All of our staff are hard-working caring and dedicated, they will really appreciate your kind words of appreciation.
Kind regards
Pamela

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Trish G (Wife of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with Polebrook Nursing & Residential Home. All good. Happy caring staff.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you very much for your recent review. We really appreciate your positive comments, these will be passed on to all our staff and management.


Kind regards


Pamela

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah P (Daughter of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always kind and cheerful. The home has constantly changing bright decorations which are stimulating for residents. The home is spotlessly clean and the staff seem to know Mum really well even though she cannot communicate anymore. I cannot fault the care they give mum.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your 5-star review, it means a lot to all our staff when they see their work and dedication to our residents is being appreciated. We are so happy that Mum is comfortable and settled with us here at Polebrook.
Kind regards,
Pamela

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline V (Daughter of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was moved to Polebrook in January 2023 after a rather extended stay in Hospital. My sister and I had to find a home with nursing care and, after a somewhat diligent and extensive search, we settled on Polebrook. What a marvellous choice we made. Although Mum took a while to settle into her
new home, the staff were nothing but kind and caring, from the Manager down, even the ancillary staff were fantastic. How lucky were we with our choice! To all of them, as a team, our family are grateful for Polebrook’s amazing kindness and humanity. Thank you all.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your amazing review, we are so happy that your Mother has settled into life at Polebrook and you are happy with the care and service given by our dedicated team.
We will pass on your lovely comments, it is always a big boost when they can see their work is really appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter G (Son of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident now for approximately 18 months. The staff are excellent and make up for any issues with the building showing some signs of its age. I am fully relaxed in regard to the care my mum is receiving.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your review. I will pass on your comments to all our team. It is good for them to know that all their hard work is recognised and appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very pleased with the care and support staff and management gave my father during his stay at Polebrook. They always were happy to answer any questions or concerns we might have had and addressed them. I would certainly recommend Polebrook Care Home. Thank you again.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your recent review. We will pass on your lovely comments to all our dedicated team. It is good for them to know that all their hard work is appreciated. Thank you, Paige (Head Office Administrator).

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqui C (Daughter of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum became a resident in June she has settled in well and is getting to know other residents. The staff are all so kind and I love seeing the way they interact with her. Knowing she is safe and in such good hands means everything to me and talking to visitors of other residents they all feel the
same.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you so much for your recent review. We are so pleased that Mum has settled in at Polebrook and is happy here.
We will pass on your lovely comments to all our dedicated team.
It is good for them to know that all their hard work is appreciated.
Thank you
Pamela

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn L (Daughter of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Polebrook Care Home has been amazing in caring for my father since he moved there in January 2023. He is clean, stimulated and very settled we can’t thank all the staff enough for their incredible care and kindness thank you so much.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for your amazing 5-star review, we are so happy that your father has settled in at Polebrook and enjoying life here with our professional care, chefs and entertainment staff making his days enjoyable.
Thank you
Pamela

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert E (Godson of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Continued support for my godmother, who's not the most cooperative person.
Since her arrival 6 months ago, there has been a noticeable improvement in her health and well-being and when her health goes a little awry, Polebrook act immediately to deal with any medical situation, including an overnight
stay in hospital if required and any of these issues are always communicated in a professional and timely manner.
She now enjoys three meals a day and regular activities to stimulate and involve her socially, even if there is resistance to do so.
Keep up the good work team Polebrook.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for taking the time to review Polebrook Nursing Home and the service the team provide for your godmother to make her stay with us enjoyable.
We will pass on your wonderful comments, it is so rewarding for the team to know their hard work and exceptional level of care is appreciated.
Thank you

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been staying at Polebrook for the last 2 years. She is treated with the utmost kindness and respect and I am so grateful to all the carers and staff.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home

Thank you for taking the time to review Polebrook Nursing Home and for your amazing 5-star rating. We are so delighted that you are satisfied with the exceptional level of care your mother and other residents receive from our dedicated care team. We will pass on your wonderful comments to all of our staff.
Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Breta W (Daughter of Resident) published on 23 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum was in the care of Polebrook Nursing Home for over five years and sadly passed away two weeks after her 102nd Birthday. The funeral, celebrating her long Life, was held last week and was very kindly attended by representatives from Polebrook. Their attendance was very much appreciated.
The
incredible care, kindness, thoughtfulness and love shown to Mum over the time that she was a resident was exemplary. Although my mum has been bedridden for the majority of her stay and unable to do anything for herself, you could see how much she appreciated the team members and raised many a smile and a laugh from them. We, as a family and her faithful friends, are so very grateful that she was treated with the utmost care and dignity and nothing was too much trouble. Everyone was respectful and greeted us cheerfully, many times consoling me/us. We thank you so very much and shall miss seeing those cheerful faces.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T M (Son of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father moved into Polebrook Nursing Home on 31-12-2021 and to date, the home has kept me informed of how my dad is. Current Covid issues make things difficult! I can only review from 31-12-2021 to date, but to date appear to be satisfactory, thankfully. My father has dementia and Parkinson's. I have
spoken to my father several times on the phone. Due to the home being in lockdown due to a Covid outbreak among the staff, manager and residents, I have reviewed to the best of my knowledge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L P (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father needed lots of care physically and mentally when he arrived at the care home from hospital. His time was then short but he was cared for which was everything. The staff were kind and helpful. Thank you to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean C (Wife of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilary H (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Personnel very friendly, helpful in all circumstances. Have complete trust and faith that will do anything for my father - both healthwise and socially interacting.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John T (Husband of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife, aged 85, has only been at this care home for 2 months. It is ideal for her, being purpose-built, all ground floor and bedrooms almost all looking out over fairly spacious gardens. She is a residential Alzheimer's resident and a significant feature is that there is a nursing dementia care section
should such become necessary. There are very good lounges and activities, which are very beneficial for my wife who is still very sociable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura D (Relative of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Watching the wonderful videos that you guys have done during Covid. My Auntie is in your care and she no longer remembers me. But watching her sing and smile with the staff in the video made me so reassured that she is loved and cared for.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you Laura for your kind words. Making our residents happy is what we enjoy the most. I will pass this onto our care staff - take care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue M (Sister of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother had complex Parkinson's disease. He was in a wheelchair and was able to see very little. He was very dependant for all his needs. He was a quiet, shy gentle gentleman and the staff were very aware and respectful of this. The care, kindness and understanding that they showed was very good,
and they were all always cheerful and positive. At his end, they used their knowledge and expertise, worked alongside his Parkinson's specialist and he was able to slip away quietly, at home and peacefully. I am very grateful to the whole staff for all they did for him.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you Sue for your kind words- the staff will really appreciate reading this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul H (Husband of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One month after my wife entered this nursing home covid pandemic restrictions came in so visiting was very limited during the past year and it is therefore difficult to write a full review. My wife passed away on 3rd May 2021. Throughout the year myself and family were always kept informed of her condition
and we know that she was given excellent care throughout her time at Polebrook. The 'end of life' care given was excellent and arrangements were made to enable us to be with her regularly during this difficult period.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jayne B (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was transferred to Polebrook Nursing Home from hospital as they could do no more for him there. We felt so relieved that he died in such a lovely, caring and peaceful place as Polebrook. He was only there a short time, but when we visited he looked comfortable, calm, clean and cared for. Thank
you to everyone who looked after him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Polebrook Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Polebrook Nursing & Residential Home is calculated as follows: ( (270 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 332 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Polebrook Nursing & Residential Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (5)

No image found

Jo

Job Title: Administrator Joined: 2022

Hi, my name is Jo, I work in Reception at Polebrook Nursing Home. I have been here for a little over a year, however, I used to work here back in 2016, but I left to live in Sweden with my husband for a while. Whilst we were there I managed to complete my Degree and I graduated in 2018. I really love being back here and love interacting with the residents and their friends and relations on a daily basis. The environment here is very calm, relaxing and super welcoming and I love coming to work every day! In my spare time, I enjoy spending time with my family and walking my 2 dogs, Leo & Layla.

No image found

Sharron Mabbutt

Job Title: Cook

Hi, I'm Sharron, and I've been working here at Polebrook for roughly 14 years now.
I've worked as housekeeper, in the laundry, as kitchen assistant over the years and I'm currently working as one of the cooks.
I enjoy working here at Polebrook because of the staff and residents.

No image found

Tihimor Genkov

Job Title: Kitchen Assistant Joined: 2018

Hi, I'm Tihomir.
I’ve been working at Polebrook for 3 years now. I first started as a carer and then moved onto feeding in the morning and at teatime.
I currently work as a kitchen assistant, and enjoy supporting the residents.
I enjoy cooking and gardening in my free time.

No image found

David Parkinson

Job Title: Housekeeper

Hi, my name is David and I have been working at Polebrook as one of the housekeepers for a year now, which has flown by!
This is the second care home that I have been working at.
My favourite part about my job is talking to the residents when I come into work and having catch ups with them.
In my spare time, I enjoy sports, such as swimming and cycling.

No image found

Maria Furlan

Job Title: Staff Nurse Joined: 2019

Hi, my name is Mary I am a staff nurse here at Polebrook and have been here since September 2019.
I have been a nurse since 2015, and have been working in a hospital until 2019.
I am from a place near Venice in Italy, and have been living in England since 2015.
I cover both days and nights at Polebrook, so some days I feel like I live here!
In my spare time, I enjoy reading and watching TV.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Polebrook Nursing & Residential Home to verify any information. View our terms and conditions. Polebrook Nursing & Residential Home has an Enhanced Service - more info.