Polebrook Nursing & Residential Home

Always a pleasure going to polebrook everyone makes you feel very welcome, the staff are amazing, can't say enough nice things about .I try to go to most of th entertainment as I enjoy it as much as my mother in law,its great as she has even made some friends xxxxx

It would be helpful if the bedrooms were more wheelchair friendly.

The home is so well run. The staff are welcoming, caring and nothing is too much trouble. I visit my husband daily and have never experienced anything untoward. I would readily recommend this care home to anyone who wants their loved one to receive the care they deserve.

I visit about four to five ladies weekly and there are always activities going on and entertainment. We are very lucky to have four to five activity people every day and one at weekends. Yesterday they had an interactive learning experience which entailed them bringing snakes, spiders and all animals like that the residents always enjoy.

Mum has been a Polebrook resident since 2021 and has always been treated with kindness and respect. The care home is always clean and vibrant with many activities taking place. The whole team there was incredibly supportive to Dad on all his visits and has been very friendly and helpful to everyone else in our family, keeping us fully informed. Thanks very much to everyone there.

The Manager and everyone at Polebrook provided the most wonderful supportive care to my brother-in-law over the last 8 weeks of his life. The kindness, sensitivity and commitment to the highest standards of care was remarkable - service of the highest professional standard, treating him with dignity, love and deeply personal care. Nothing was too much trouble. We and other visitors were always welcome. The atmosphere was one of warmth and trust- a very happy family. We cannot thank them enough.

Mum has been a resident for approximately 20 months. Her care over that time has been excellent. We have been kept informed of issues whenever necessary. The whole staff have her welfare at heart, and carry out their duties with compassion and understanding.

Excellent care shown to my mum. Everyone goes out of their way to make sure she is comfortable and well cared for. They also support me and help me to cope with her condition. Nothing is too much trouble. I can't thank them enough.

Our mum came for 2 weeks respite as an emergency and we were so grateful. We immediately felt she was in very good care and confident she would be safe. From the very beginning we as relatives were welcomed into the home as the staff were so friendly and open. We are so pleased that we can visit any time and nothing is too much trouble. We find all staff whatever their role show respect and care for our mum and us.

Mum was a resident for a short time to receive end-of-life care. She was treated with care and dignity throughout and by everyone. The team were also very helpful and attentive to family members. Thank you for keeping Mum safe and comfortable.

I would recommend it to friends.

The care was amazing, nothing too much trouble, Lovely room, always spotlessly clean. the staff whatever rank or position are always ready to help me and advise.

This was a respite stay of three weeks, following 11 days in hospital. We can’t praise Polebrook enough for the care they gave our loved one. Staff were kindness personified. Would recommend it to anyone.

My friend has only been at Polebrook for a short while, but the care that has been provided has been excellent. Staff and manager were very welcoming and kind. Staff are always smiling and friendly when they see you. My friend is very happy there, and it shows when I visit. And they're very happy for you to take your dog. Spotlessly clean.

Thank you for your support during such a very difficult time for our family.

My auntie moved to Polebrook Nursing Home in September. Was moved to nursing from residential as residential home could not cater for her needs. Within a matter of weeks, my auntie gained weight, her care at Polebrook, I feel, is second to none. All the staff are friendly and dedicated to their individual roles. At this time I am 100% satisfied the care and treatment my auntie is receiving.

Mum came out of a 7-week stay in hospital in July into Polebrook Nursing Home. She was a resident in Polebrook until she died in early December. We will always be grateful for how she was cared for in Polebrook, and the fact that she lived so much longer than expected following her discharge from hospital is, I think, a testament to the care she received there. The staff were all so friendly and dedicated- taking time to know Mum and respect her particular needs. The food was plentiful, varied and healthy. The cleaning/laundry was spotless. She was always saying how well looked after she was. The medical supervision and care were excellent too and I was always fully informed of any medical issues or changes to medication by the nurse. This truly felt like a home for Mum. Thank you for all you did for her to care for her in her final months.

Happy with Polebrook Nursing & Residential Home. All good. Happy caring staff.

The staff are always kind and cheerful. The home has constantly changing bright decorations which are stimulating for residents. The home is spotlessly clean and the staff seem to know Mum really well even though she cannot communicate anymore. I cannot fault the care they give mum.

My mother was moved to Polebrook in January 2023 after a rather extended stay in Hospital. My sister and I had to find a home with nursing care and, after a somewhat diligent and extensive search, we settled on Polebrook. What a marvellous choice we made. Although Mum took a while to settle into her new home, the staff were nothing but kind and caring, from the Manager down, even the ancillary staff were fantastic. How lucky were we with our choice! To all of them, as a team, our family are grateful for Polebrook’s amazing kindness and humanity. Thank you all.