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Set in a quiet, leafy close in the chocolate-box village of Polebrook, Peterborough, the home offers a relaxing rural environment to its residents.
The home is primarily on the ground floor, with homely decorations and its own gardens. It has a specialised dementia unit. Bedrooms are decorated in a homely fashion and have telephone and television points....
Care Provided by Polebrook Nursing & Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
All fees depend upon assessments and the needs of the client.
The price(s) shown are provided by the care home. Contact Polebrook Nursing & Residential Home for full pricing details and T&Cs.
Contact Polebrook Nursing & Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Birchester Care Ltd
- Private Owned
Person in charge
- Ancuta Rotaru (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (50)
- Couples/Companion Rooms (1)
Parking
- Car park on premises
Polebrook Nursing & Residential Home Reviews (77)
Polebrook Nursing & Residential Home has a Review Score of 9.8 (9.785) out of 10, based on 28 reviews in the last 2 years.
Over all time Polebrook Nursing & Residential Home has 77 reviews.
Very well cared for and received a lot of affection from staff. We felt very happy that she was well looked after - especially the last few weeks of her life. I think the nurses and carers did all they possibly could for her.
Thanks again, Paige.
My father moved into Polebrook Nursing home in January 2019. The move for someone of 92, was very emotional, but the staff quickly tried to make him feel at home, spending time talking with him and finding out what interests he had. Whilst he wanted to go home, he acknowledged the kind staff and good food. Over the months, his mobility and dementia worsened, his care needs increased and these needs have been fully met. I have already recommended friends to Polebrook.
Thank you for taking the time to write this lovely review - it is most appreciated and a pleasure to read. I will be sure to pass this on to the care team here at Polebrook. Many thanks, Paige.
My mother-in-law was well looked after in her final years.
Care generally very good.
Always well attended staff and a happy place most of the time to visit.
Warm rooms and well aired, plenty of fluids given and I am pleased with the care she receives.
Excellent care. Communication with family is very good.
My mother spent the last few days of her life at Polebrook. Our family are very thankful for the high level of care, compassion and sensitivity that both she and all of the family received whilst she was resident at the home. The home is welcoming, calm and my mum's needs were supported and managed with confidence and skill. As her daughter, I could not have asked for a better space for my mum to be, at this point in her life. Nothing was too much, the staff supported myself and other family members, making sure that we had comfort and privacy, but also, support at what was an intense and painful time. My mum felt safe and peaceful, we as her family felt supported. We will always remember the kindness, care and respect shown to both my mum and ourselves as her family. Thank you so much to the whole team, we felt like we were part of your community, if only for a brief time.
The manager and all the staff were so friendly and they dealt so well with his care needs and my father was so much happier.
To all the wonderful staff at Polebrook. I want to thank you all so much for the selfless care and attention you have given to my Dad over the last five years. You are all stars and have been such a blessing to my family.
Let me start by saying how happy I am with Polebrook nursing home.
My mother-in-law has settled in very well and is happy and healthy. This is in my opinion because of two very important factors. The home itself is set in a beautiful location and the rooms looking onto the garden make it feel like you are at home looking out of your own lounge window. It is very peaceful and relaxing and access to and around the garden is easy with a wheelchair.
Second and very important is the amazing staff that you have working at the home. Each time I arrive at the home I'm meeting happy, smiling faces. I know that at times it can be very hard and stressful yet all the staff take the time to say hello and be friendly. This has made for a happy environment and seeing my mother-in-law smiling back at the members of staff as she would her friends is lovely.
This care home is well managed, clean and welcoming. Thank you to all the staff.
Since her discharge from hospital my mother has been effectively cared for with great kindness and attention to detail at Polebrook. The manager inspires confidence through her highly proactive and directive management of a staff that is consistently attentive and kind. A little refurb of some minor cosmetic details would lighten the interior impression but this is minor compared to the really important aspects which are generally excellent so far in our experience.
The management of the home is excellent and seems to be very well organised.
The site itself is always well kept and looks very clean and tidy as well as having a beautiful garden.
The residents always seem to be very happy and enjoying the activities that the activity staff provide.
I am overall very impressed with the running of the home and all of its staff.
I was really happy with the care and thoughtfulness of the staff at Polebrook during the last few weeks of my uncle's life. They were both assiduous and friendly.
Over the time my Mum in Law was resident here I was mindful the care she was receiving was declining culminating in our decision to find an alternative home. The comparison is stark and confirms our decision to move her even though we were mindful that the move would be stressful, I wish we had moved Mum earlier. I have complained to Polebrook but have had no reply even though they are committed to responding within three weeks leaving me no alternative than to raise my concerns with the CQC, local Clinical Commisioning Group, CMA, Police and the family's legal team. The emphasis at Polebrook is on revenue in my view, not those in their care. Stimulation is minimal (Mum has come alive since leaving), the food is appalling, it is grubby and dingy. No sign of humility or contrition from the management. The gold standard care Mum now receives truly emphasises the failings at Polebrook.
The variety of activities are suitable for those that wish to partake. Polebrook sits in peaceful countryside and when the weather is good residents can sit out in the beautiful garden surrounding the home. My mother enjoys her room but a slight negative I feel is that the interior of the building is looking a little tired and would benefit from a ‘Make Over’. On the whole, we are very happy and feel very comfortable when visiting my mother. It is after all her home and she loves it.
My wife was taken into Polebrook nursing home suffering from advanced Dementia after I found I could not continue caring for her with the care and safety that she needed. The doctor said she should go there six months before because she was so ill. My wife settled in and adapted to the care very well. She was there for almost three years and I visited every day so I had every chance to ensure she was being well looked after and getting the care and attention she so needed. I saw the staff took every care of her ensuring she was always well turned out as I know she would have wanted. The food was always good, varied and plentiful catering for all requirements. My wife ate as well as she could for as long as her illness would allow her and the staff never gave up trying to get her to eat. The illness is very cruel and I knew where we were heading. But through to the end, my wife received love and attention from all the staff, as I did being there every day I was always welcome.
The care given to our dear friend was amazing. He had complex needs and dementia so the care he required was 24hrs and the care he received was the best we could have hoped for. ALL the staff are caring, patient and kind. They go above and beyond for the residents, their families and friends. From the day he arrived to the sad day he passed away we cannot thank the staff enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 05 Jun 2025
Our Newsletter for May is now available from Reception or by email on request.
- 01 May 2025
Our April Newsletter is out Please ask at Reception for details
- 31 Jan 2025
Hi All Our January Newsletter is now available - there are hard copies at reception please take one and see what is new at Polebrook Nursing Home. Thanks
There are no upcoming events for Polebrook Nursing & Residential Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Polebrook Nursing & Residential Home.
Accreditations
There are no accreditations posted yet for Polebrook Nursing & Residential Home.
Meet the Team (5)

Hi, my name is Jo, I work in Reception at Polebrook Nursing Home. I have been here for a little over a year, however, I used to work here back in 2016, but I left to live in Sweden with my husband for a while. Whilst we were there I managed to complete my Degree and I graduated in 2018. I really love being back here and love interacting with the residents and their friends and relations on a daily basis. The environment here is very calm, relaxing and super welcoming and I love coming to work every day! In my spare time, I enjoy spending time with my family and walking my 2 dogs, Leo & Layla.

I've worked as housekeeper, in the laundry, as kitchen assistant over the years and I'm currently working as one of the cooks.
I enjoy working here at Polebrook because of the staff and residents.

I’ve been working at Polebrook for 3 years now. I first started as a carer and then moved onto feeding in the morning and at teatime.
I currently work as a kitchen assistant, and enjoy supporting the residents.
I enjoy cooking and gardening in my free time.

This is the second care home that I have been working at.
My favourite part about my job is talking to the residents when I come into work and having catch ups with them.
In my spare time, I enjoy sports, such as swimming and cycling.

I have been a nurse since 2015, and have been working in a hospital until 2019.
I am from a place near Venice in Italy, and have been living in England since 2015.
I cover both days and nights at Polebrook, so some days I feel like I live here!
In my spare time, I enjoy reading and watching TV.
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