Polebrook Nursing & Residential Home

Morgans Close, Polebrook, Oundle, Peterborough PE8 5LU
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9.8 61 Reviews
  • Polebrook Nursing & Residential Home, Peterborough
Polebrook nursing home offers nursing, dementia and residential care to up to 52 older people.

Set in a quiet, leafy close in the chocolate-box village of Polebrook, Peterborough, the home offers a relaxing rural environment to its residents.
The home is primarily on the ground floor, with homely decorations and its own gardens. It has a specialised dementia unit. Bedrooms are decorated in a homely fashion and have telephone and television points.

Two activities coordinators work to provide engaging and stimulating activities for groups and individuals.

Food is home-cooked and provides good nutrition and a wide choice while catering for individual dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

All fees depend upon assessments and the needs of the client.

These prices are only a guideline, please contact Polebrook Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ancuta Rotaru (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (1)

Parking

  • Car park on premises

Polebrook Nursing & Residential Home Reviews (61)

9.8

Polebrook Nursing & Residential Home has a Review Score of 9.8 (9.792) out of 10, based on 29 reviews in the last 2 years.
Over all time Polebrook Nursing & Residential Home has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Polebrook Nursing & Residential Home
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Total of 61, showing 41-60
Review from Denise C (Granddaughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager, nursing staff, carers and kitchen staff were helpful and accommodating throughout my grandmother's stay. Grandmother was settled into her new home with care. The Manager was proactive throughout the arrangements for her move. Gleaning medical and personal information to aid with her care
and comfort from the various agencies involved in her care to date. The handyman/caretaker took time ensuring that the room was set out for her use and comfort, surrounding her with familiar family photos and cross stitch projects she cherished. A reluctant resident, she soon warmed to the staff and had her favourites. They were flexible and approachable and happy to accommodate her requests for changes to assist with her comfort and medical needs. Regular meetings were held, attended by all parties involved in her care and her health and welfare was clearly the centre of their focus throughout her stay. Her passing was handled sensitively. I have no hesitation in recommending this care home.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you so much, Denise. Your kind words really do mean a lot to us.

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Review from Patricia W (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was cared for at Polebrook Nursing Home for the last 2 years until his end of life. The nursing he received was of the highest standard and very professional. Although his dementia caused his character to change and become abusive often lashing out at the staff, they were marvellous with him.
We were informed of all changes. His care was dealt with dignity and peacefulness to his end of life, for which we are eternally grateful.
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Review from Mary N (Friend of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was very short notice when my friend was admitted to Polebrook Nursing Home with a diagnosis of terminal cancer. She was only there for one week, but this one week is remembered as being very special in every way. The care was absolutely professional. Her pain was managed perfectly. her needs were
attended to in the finest detail and she was clearly in an environment of care and compassion. It's wonderful to feel that, only having one week to live, all needs could be met cheerfully. My friend was treated with dignity, fed appropriate meals and really nursed to her final moments, which fortunately were peaceful. her 86 years came to a lovely end in this beautiful place. Thank you!
Reply from Paige Hill, administrator at Polebrook Nursing & Residential Home

Thank you so much for your kind words, it is most appreciated. I will be sure to pass on this lovely review to our team here at Polebrook.

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Review from S G (Daughter of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have asked for a better care home for Mum. She was the happiest she had been for a long while in the months she was with the home. I would have no hesitation recommending this excellent facility with a superb, well-led staff team who really knew Mum and all her idiosyncrasies.
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Review from Lorna D (Daughter-in-law of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very well cared for and received a lot of affection from staff. We felt very happy that she was well looked after - especially the last few weeks of her life. I think the nurses and carers did all they possibly could for her.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you so much for this review, it is most appreciated. I will be sure to pass this review on to the staff here at Polebrook.
Thanks again, Paige.

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Review from A N (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Polebrook Nursing home in January 2019. The move for someone of 92, was very emotional, but the staff quickly tried to make him feel at home, spending time talking with him and finding out what interests he had. Whilst he wanted to go home, he acknowledged the kind staff and good
food. Over the months, his mobility and dementia worsened, his care needs increased and these needs have been fully met. I have already recommended friends to Polebrook.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home

Thank you for taking the time to write this lovely review - it is most appreciated and a pleasure to read. I will be sure to pass this on to the care team here at Polebrook. Many thanks, Paige.

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Review from S D (Son-in-law of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were fantastic, professional and very caring.
My mother-in-law was well looked after in her final years.
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Review from B M (Wife of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care generally very good.
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Review from A M (Daughter of Resident) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been a resident for six and a half years.
Always well attended staff and a happy place most of the time to visit.
Warm rooms and well aired, plenty of fluids given and I am pleased with the care she receives.
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Review from J H (Son of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Communication with family is very good.
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Review from Janet V (Daughter of Resident) published on 21 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last few days of her life at Polebrook. Our family are very thankful for the high level of care, compassion and sensitivity that both she and all of the family received whilst she was resident at the home. The home is welcoming, calm and my mum's needs were supported and managed
with confidence and skill. As her daughter, I could not have asked for a better space for my mum to be, at this point in her life. Nothing was too much, the staff supported myself and other family members, making sure that we had comfort and privacy, but also, support at what was an intense and painful time. My mum felt safe and peaceful, we as her family felt supported. We will always remember the kindness, care and respect shown to both my mum and ourselves as her family. Thank you so much to the whole team, we felt like we were part of your community, if only for a brief time.
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Review from Yolanda J (Daughter of Resident) published on 15 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father had a lot of care needs and had spent time in hospital and a care home in Peterborough. I wasn’t happy with the care he received until he went to Polebrook Nursing Home.
The manager and all the staff were so friendly and they dealt so well with his care needs and my father was so much happier.
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Review from Ellen B (Daughter of Resident) published on 9 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all the wonderful staff at Polebrook. I want to thank you all so much for the selfless care and attention you have given to my Dad over the last five years. You are all stars and have been such a blessing to my family.
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Review from Pamela H (Daughter-in-law of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Let me start by saying how happy I am with Polebrook nursing home.


My mother-in-law has settled in very well and is happy and healthy. This is in my opinion because of two very important factors. The home itself is set in a beautiful location and the rooms looking onto the garden make it feel like

you are at home looking out of your own lounge window. It is very peaceful and relaxing and access to and around the garden is easy with a wheelchair.


Second and very important is the amazing staff that you have working at the home. Each time I arrive at the home I'm meeting happy, smiling faces. I know that at times it can be very hard and stressful yet all the staff take the time to say hello and be friendly. This has made for a happy environment and seeing my mother-in-law smiling back at the members of staff as she would her friends is lovely.


This care home is well managed, clean and welcoming. Thank you to all the staff.

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Review from Hannah R (Daughter of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since her discharge from hospital my mother has been effectively cared for with great kindness and attention to detail at Polebrook. The manager inspires confidence through her highly proactive and directive management of a staff that is consistently attentive and kind. A little refurb of some minor
cosmetic details would lighten the interior impression but this is minor compared to the really important aspects which are generally excellent so far in our experience.
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Review from Georgie B (Friend of Resident) published on 6 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Polebrook Nursing Home is very welcoming and all the staff are very helpful and kind. The staff are very patient and happy to answer any questions and fulfil their duty’s excellently.
The management of the home is excellent and seems to be very well organised.
The site itself is always well kept
and looks very clean and tidy as well as having a beautiful garden.
The residents always seem to be very happy and enjoying the activities that the activity staff provide.
I am overall very impressed with the running of the home and all of its staff.
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Review from Michael B (Nephew of Resident) published on 13 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was really happy with the care and thoughtfulness of the staff at Polebrook during the last few weeks of my uncle's life. They were both assiduous and friendly.
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Review from Patrick G (Son-in-law of Resident) published on 24 May 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Over the time my Mum in Law was resident here I was mindful the care she was receiving was declining culminating in our decision to find an alternative home. The comparison is stark and confirms our decision to move her even though we were mindful that the move would be stressful, I wish we had moved
Mum earlier. I have complained to Polebrook but have had no reply even though they are committed to responding within three weeks leaving me no alternative than to raise my concerns with the CQC, local Clinical Commisioning Group, CMA, Police and the family's legal team. The emphasis at Polebrook is on revenue in my view, not those in their care. Stimulation is minimal (Mum has come alive since leaving), the food is appalling, it is grubby and dingy. No sign of humility or contrition from the management. The gold standard care Mum now receives truly emphasises the failings at Polebrook.
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Review from Barbara S (Daughter of Resident) published on 9 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has now been in Polebrook just eighteen months. The transfer from her previous care was very well supported by the home and she settled in very quickly. We have always found the staff to be helpful, supportive and friendly and they have acted promptly on any request that we have made concerning
my mother's welfare.
The variety of activities are suitable for those that wish to partake. Polebrook sits in peaceful countryside and when the weather is good residents can sit out in the beautiful garden surrounding the home. My mother enjoys her room but a slight negative I feel is that the interior of the building is looking a little tired and would benefit from a ‘Make Over’. On the whole, we are very happy and feel very comfortable when visiting my mother. It is after all her home and she loves it.
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Review from Tony W (Husband of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was taken into Polebrook nursing home suffering from advanced Dementia after I found I could not continue caring for her with the care and safety that she needed. The doctor said she should go there six months before because she was so ill. My wife settled in and adapted to the care very well.
She was there for almost three years and I visited every day so I had every chance to ensure she was being well looked after and getting the care and attention she so needed. I saw the staff took every care of her ensuring she was always well turned out as I know she would have wanted. The food was always good, varied and plentiful catering for all requirements. My wife ate as well as she could for as long as her illness would allow her and the staff never gave up trying to get her to eat. The illness is very cruel and I knew where we were heading. But through to the end, my wife received love and attention from all the staff, as I did being there every day I was always welcome.
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Polebrook Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Polebrook Nursing & Residential Home is calculated as follows: ( (270 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 332 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Polebrook Nursing & Residential Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

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Jo

Job Title: Administrator Joined: 2022

Hi, my name is Jo, I work in Reception at Polebrook Nursing Home. I have been here for a little over a year, however, I used to work here back in 2016, but I left to live in Sweden with my husband for a while. Whilst we were there I managed to complete my Degree and I graduated in 2018. I really love being back here and love interacting with the residents and their friends and relations on a daily basis. The environment here is very calm, relaxing and super welcoming and I love coming to work every day! In my spare time, I enjoy spending time with my family and walking my 2 dogs, Leo & Layla.

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Sharron Mabbutt

Job Title: Cook

Hi, I'm Sharron, and I've been working here at Polebrook for roughly 14 years now.
I've worked as housekeeper, in the laundry, as kitchen assistant over the years and I'm currently working as one of the cooks.
I enjoy working here at Polebrook because of the staff and residents.

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Tihimor Genkov

Job Title: Kitchen Assistant Joined: 2018

Hi, I'm Tihomir.
I’ve been working at Polebrook for 3 years now. I first started as a carer and then moved onto feeding in the morning and at teatime.
I currently work as a kitchen assistant, and enjoy supporting the residents.
I enjoy cooking and gardening in my free time.

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David Parkinson

Job Title: Housekeeper

Hi, my name is David and I have been working at Polebrook as one of the housekeepers for a year now, which has flown by!
This is the second care home that I have been working at.
My favourite part about my job is talking to the residents when I come into work and having catch ups with them.
In my spare time, I enjoy sports, such as swimming and cycling.

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Maria Furlan

Job Title: Staff Nurse Joined: 2019

Hi, my name is Mary I am a staff nurse here at Polebrook and have been here since September 2019.
I have been a nurse since 2015, and have been working in a hospital until 2019.
I am from a place near Venice in Italy, and have been living in England since 2015.
I cover both days and nights at Polebrook, so some days I feel like I live here!
In my spare time, I enjoy reading and watching TV.

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