Polebrook Nursing & Residential Home

Morgans Close, Polebrook, Oundle, Peterborough PE8 5LU

Group: Birchester Care Ltd

Person in charge: Helen Russell (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Romanian

Single Rooms: 50

Shared Rooms: 1

Rooms with ensuite WC: 39

Weekly Charges Guide: Personal Care Single £770 – £850 Nursing Care Single £890 – £990 (These prices are only a guideline, please contact Polebrook Nursing & Residential Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room


On entering Polebrook, the home is just off Main Street, Morgans Close at top of road, off to right at the end of a cul-du-sac


Car park on premises

Latest Care Quality Commission* Report on Polebrook Nursing & Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies


1.7 Polebrook Nursing & Residential Home has a Review Score of 1.7 (1.667)

The Review Score of 1.7 (maximum of 10) for Polebrook Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Polebrook Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 1.667 for Polebrook Nursing & Residential Home is calculated as follows: ( (1 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 12 Ratings = 1.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Polebrook Nursing & Residential Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 0 Reviews ÷ 10.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Polebrook Nursing & Residential Home?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Polebrook Nursing & Residential Home

  • Son-in-law of Resident/Service User

Over the time my Mum in Law was resident here I was mindful the care she was receiving was declining culminating in our decision to find an alternative home. The comparison is stark and confirms our decision to move her even though we were mindful that the move would be stressful, I wish we had moved Mum earlier. I have complained to Polebrook but have had no reply even though they are committed to responding within three weeks leaving me no alternative than to raise my concerns with the CQC, local Clinical Commisioning Group, CMA, Police and the family's legal team. The emphasis at Polebrook is on revenue in my view, not those in their care. Stimulation is minimal (Mum has come alive since leaving), the food is appalling, it is grubby and dingy. No sign of humility or contrition from the management. The gold standard care Mum now receives truly emphasises the failings at Polebrook.

How likely would you be to recommend Polebrook Nursing & Residential Home? Extremely Unlikely

Average Rating: 

 1.7 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Satisfactory

Cleanliness: Very Poor

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Staff: Good

Activities: Very Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Very Poor

Value for Money: Very Poor

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