Polebrook Nursing & Residential Home

Morgans Close, Polebrook, Oundle, Peterborough PE8 5LU
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9.8 65 Reviews
  • Polebrook Nursing & Residential Home, Peterborough
Polebrook nursing home offers nursing, dementia and residential care to up to 52 older people.

Set in a quiet, leafy close in the chocolate-box village of Polebrook, Peterborough, the home offers a relaxing rural environment to its residents.
The home is primarily on the ground floor, with homely decorations and its own gardens. It has a specialised dementia unit. Bedrooms are decorated in a homely fashion and have telephone and television points.

Two activities coordinators work to provide engaging and stimulating activities for groups and individuals.

Food is home-cooked and provides good nutrition and a wide choice while catering for individual dietary requirements.
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Care Provided by Polebrook Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

All fees depend upon assessments and the needs of the client.

These prices are only a guideline, please contact Polebrook Nursing & Residential Home to find out the exact price for your requirements.

Contact Polebrook Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Polebrook Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Ancuta Rotaru (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (1)

Parking

  • Car park on premises

Polebrook Nursing & Residential Home Reviews (65)

9.8

Polebrook Nursing & Residential Home has a Review Score of 9.8 (9.825) out of 10, based on 27 reviews in the last 2 years.
Over all time Polebrook Nursing & Residential Home has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Polebrook Nursing & Residential Home
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Total of 65, showing 1-20
Review from Jeannette C (Stepdaughter of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step father was in Polebrook from June 2024 to October 2025. He had full nursing care in the later stages of his time at Polebrook and I was more than happy with the care he received. I liked that we could visit whatever time of day or evening. There were always plenty of staff around. The staff
were lovely and friendly, nothing was too much trouble, even offering us a drink when we visited, finding chairs for us to sit on. Plenty of entertainment put on for residents and family. Communication was very good too. I wouldn't hesitate in recommending this care home to anyone facing the prospect of putting an elderly family member into care. Minor detail, ther is plenty of parking too.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for your fabulous review, we appreciate all of your feedback and are so happy that we could make your Fathers time here as
comfortable and happy as possible. We will pass on your comments…read more
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Review from Teresa F (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been looked after very well in the nearly 3 years she has been resident at Polebrook
the staff genuinely care about her and are always friendly to myself and the rest of the family when we visit
If we have any questions these are answered promptly and in good detail .


We all feel

happy that our mother is in such good care and being looked after so well . Thank you
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for your wonderful review and kind words of appreciation for the care and dedication Mum and your family receives here at Polebrook Nursing Home.Your comments will be past on to all our…read more
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Review from S M (Wife of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no concerns about the care my husband is receiving the staff are caring and kind. Visiting is no problem and I am often offered a cup of tea!
The parking is easy and the grounds maintained so outdoor events can take place in a nice environment.
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Review from M E (Son of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of staff are an absolute credit to Polebrook nursing home, always welcoming with a cheery hello and time to discuss residents care and needs.
Nothing is ever too much trouble.
Patience and resilience towards residents is always very much apparent, treating residents with compassion and
dignity.
A wonderful team who have always been outstanding in every way caring for my mother.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home
Thank you so much for your kind words. Our staff members will be delighted to see your review.
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Review from S T (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since mum was admitted to care at Polebrook i have nothing but praise for the staff each and every one of them they are informative of mums ongoing care monitoring her diet & health issues Always a warm welcome to visit & good to see mum comftable & happy thankyou for such amazing care
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for taking the time to write your your lovely review regarding Mums care at Polebrook Nursing Home. It is a good boost to all of our dedicated staff to know that there hard work is…read more
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Review from Jayne S (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father is always very clean and tidy and well shaved. The home is always clean and bright and staff very welcoming.We realise Dad isn't the easiest to deal with but everyone is so kind and patient with him. Following the latest episode with his health, we were made aware immediately of his condition
and kept up to date as things progressed. Whenever I make contact with the home I always receive a prompt response.
Overall the family are very impressed with all the staff at Polebrook who do an amazing job. Thank you
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for your fabulous review, lovely comments that will be passed onto all of our dedicated staff.Dads care and wellbeing is always our main priority, it is also important to make sure our…read more
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Review from C P (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is on the Pathway and has 24/7 care now. He is cleaned, fed and made sure he is ok. The organised functions for residents & guests are superb. For all of this I & my family thank the care staff.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you very much for your fabulous review. It is so rewarding for all of our team to know that all of their hard work is appreciated.It is always our aim to make sure all of our Residents are…read more
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Review from T S (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a pleasure going to polebrook everyone makes you feel very welcome, the staff are amazing, can't say enough nice things about .I try to go to most of th entertainment as I enjoy it as much as my mother in law,its great as she has even made some friends xxxxx
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home
Thank you so much for your lovely review. It is our aim to not only make our residents are happy and comfortable but also to help their families feel happy and relaxed when visiting their loved ones.…read more
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Review from Michelle W (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother experienced a period of delirium requiring hospitalisation, and her condition was so severe that we feared for her life. Following her diagnosis, the hospital secured placement for her at Polebrook Nursing & Residential Home. Having no prior experience with care homes, I was initially apprehensive.
However, since her admission in mid-2024, my mother's well-being has significantly improved. The staff are exceptional; she has developed positive relationships with several caregivers. Their attentiveness is remarkable, ranging from providing comfort to handling incidents such as spills. The staff's familial care is deeply appreciated and exactly what I hoped for. Therefore, I extend my sincere gratitude to every member of the Polebrook staff for creating a safe and supportive environment.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home
Thank you for this lovely review, it is very much appreciated. We are very glad your mother has settled in well and that you are pleased with the care we provide. I will be sure to forward this onto…read more
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Review from Fiona S (Niece of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has lived at Polebrook nursing home since 2021. There is always a happy face on reception to welcome me and I have seen the staff show kindness and patience to the people they are caring for. I feel confident that my aunt is well cared for.
It would be helpful if the bedrooms were more wheelchair
friendly.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for your lovely review. It is uplifting for our very caring and dedicated staff in all sectors to see that their hard work is appreciated. It is always comforting for the family to know…read more
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Review from Gunta B (Wife of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is so well run. The staff are welcoming, caring and nothing is too much trouble. I visit my husband daily and have never experienced anything untoward. I would readily recommend this care home to anyone who wants their loved one to receive the care they deserve.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for your amazing 5 star review. It is always our aim to not only make our residents happy and comfortable but also to help their families feel happy and relaxed when visiting their loved…read more
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Review from G L (Regular Volunteer) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit about four to five ladies weekly and there are always activities going on and entertainment. We are very lucky to have four to five activity people every day and one at weekends. Yesterday they had an interactive learning experience which entailed them bringing snakes, spiders and all animals
like that the residents always enjoy.
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Review from Andy B (Son of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a Polebrook resident since 2021 and has always been treated with kindness and respect. The care home is always clean and vibrant with many activities taking place. The whole team there was incredibly supportive to Dad on all his visits and has been very friendly and helpful to everyone
else in our family, keeping us fully informed. Thanks very much to everyone there.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for your positive feedback and comments regarding the quality of care Mum receives from our happy and dedicated staff. We will pass on your words of appreciation to everyone. Kind regards.
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Review from Helmut C (Brother-in-law of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and everyone at Polebrook provided the most wonderful supportive care to my brother-in-law over the last 8 weeks of his life. The kindness, sensitivity and commitment to the highest standards of care was remarkable - service of the highest professional standard, treating him with dignity,
love and deeply personal care. Nothing was too much trouble. We and other visitors were always welcome. The atmosphere was one of warmth and trust- a very happy family. We cannot thank them enough.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
We all at Polebrook Nursing Home would like to thank you for your amazing review and words of appreciation. Your comments will be passed on to our dedicated staff that make it possible to offer the…read more
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Review from Heather M (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for approximately 20 months. Her care over that time has been excellent. We have been kept informed of issues whenever necessary. The whole staff have her welfare at heart, and carry out their duties with compassion and understanding.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for your positive feedback and comments regarding Mum's care, we really appreciate being able to pass this on to all our caring and dedicated staff. Kind regards.
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Review from Sandra G (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care shown to my mum. Everyone goes out of their way to make sure she is comfortable and well cared for. They also support me and help me to cope with her condition. Nothing is too much trouble. I can't thank them enough.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for your very positive comments on the care Mum and yourself are receiving at Polebrook, we really appreciate being able to tell all our dedicated and caring staff their hard work is…read more
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Review from Rosalind D (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum came for 2 weeks respite as an emergency and we were so grateful. We immediately felt she was in very good care and confident she would be safe. From the very beginning we as relatives were welcomed into the home as the staff were so friendly and open. We are so pleased that we can visit any
time and nothing is too much trouble. We find all staff whatever their role show respect and care for our mum and us.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home
Thank you for taking the time to leave such a wonderful review. All our staff will be very happy to see your positive comments, it is most appreciated and it really does boost staff morale.
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Review from C B (Son of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident for a short time to receive end-of-life care. She was treated with care and dignity throughout and by everyone. The team were also very helpful and attentive to family members. Thank you for keeping Mum safe and comfortable.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for your wonderful review. We are so happy to know that we made Mum's time with us comfortable and secure. We are proud of our dedicated team, these comments are very helpful for their…read more
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Review from L E (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has been the best home. The staff treated my mum like their own. Palliative care done with empathy and dignity.
Staff are welcoming and patient and caring.
Manager is very friendly, compassionate and personable.
I would recommend it to friends.
Reply from Paige Hill, Administrator at Polebrook Nursing & Residential Home
Thank you for taking the time to review Polebrook Nursing Home. All our staff will be very happy to see your positive comments and feedback, it is most appreciated.
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Review from G H (Friend of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was amazing, nothing too much trouble, Lovely room, always spotlessly clean. the staff whatever rank or position are always ready to help me and advise.
Reply from Pamela Dainty, Administrator at Polebrook Nursing & Residential Home
Thank you for taking the time to review Polebrook Nursing Home. All our dedicated staff will be happy to see your positive comments and feedback which is good for their morale.
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Polebrook Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Polebrook Nursing & Residential Home is calculated as follows: ( (261 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 309 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Polebrook Nursing & Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

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Jo

Job Title: Administrator Joined: 2022

Hi, my name is Jo, I work in Reception at Polebrook Nursing Home. I have been here for a little over a year, however, I used to work here back in 2016, but I left to live in Sweden with my husband for a while. Whilst we were there I managed to complete my Degree and I graduated in 2018. I really love being back here and love interacting with the residents and their friends and relations on a daily basis. The environment here is very calm, relaxing and super welcoming and I love coming to work every day! In my spare time, I enjoy spending time with my family and walking my 2 dogs, Leo & Layla.

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Sharron Mabbutt

Job Title: Cook

Hi, I'm Sharron, and I've been working here at Polebrook for roughly 14 years now.
I've worked as housekeeper, in the laundry, as kitchen assistant over the years and I'm currently working as one of the cooks.
I enjoy working here at Polebrook because of the staff and residents.

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Tihimor Genkov

Job Title: Kitchen Assistant Joined: 2018

Hi, I'm Tihomir.
I’ve been working at Polebrook for 3 years now. I first started as a carer and then moved onto feeding in the morning and at teatime.
I currently work as a kitchen assistant, and enjoy supporting the residents.
I enjoy cooking and gardening in my free time.

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David Parkinson

Job Title: Housekeeper

Hi, my name is David and I have been working at Polebrook as one of the housekeepers for a year now, which has flown by!
This is the second care home that I have been working at.
My favourite part about my job is talking to the residents when I come into work and having catch ups with them.
In my spare time, I enjoy sports, such as swimming and cycling.

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Maria Furlan

Job Title: Staff Nurse Joined: 2019

Hi, my name is Mary I am a staff nurse here at Polebrook and have been here since September 2019.
I have been a nurse since 2015, and have been working in a hospital until 2019.
I am from a place near Venice in Italy, and have been living in England since 2015.
I cover both days and nights at Polebrook, so some days I feel like I live here!
In my spare time, I enjoy reading and watching TV.

Frequently Asked Questions about Polebrook Nursing & Residential Home

What types of Care is Polebrook Nursing & Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Polebrook Nursing & Residential Home have?

There are 50 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Polebrook Nursing & Residential Home?

Own Furniture if required, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Polebrook Nursing & Residential Home to the centre of Peterborough?

10.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Polebrook Nursing & Residential Home to verify any information. View our terms and conditions. Polebrook Nursing & Residential Home has an Enhanced Service - more info.