Pytchley Court Care Home

From the first visit to secure mum a place, the support and assistance given to her has been excellent. The kindness shown by all staff is exceptional and I cannot thank them enough.

As Christmas approached, the home was extremely busy preparing for festive activities. There was an atmosphere of excitement and joy. Activities involved residents, visitors, staff and local children. They enjoyed a themed winter wonderland party, with staff being dressed in Christmas outfits. There were intergenerational activities. Father Christmas was central to some of the events. The home continues to provide a first-class service to residents with a wide range of differing conditions. The service extends to family and friends of residents. Staff are very caring and proactive in making residents feel loved and cared for. Up to date information is readily available regarding resident's health conditions, needs and wellbeing. This home provides an excellent service for all.

The staff are excellent. Always very friendly and get well looked after. The food is brilliant. Always clean and tidy.

After ten weeks in the hospital, the welcome to Pytchley Court was very warm and caring. The manager and all involved worked well as a team with lots of smiley faces.

The home staff arranged birthday celebrations for my father's 105 year birthday. They also arranged reporters from local press and radio to interview us to celebrate a magnificent 105 year life. Staff at all levels were attentive and brought (nearly) all residents into the lounge to be entertained by a duo of singers. They entertained beautifully. Arrangements were also made for a cake to be presented and distributed among all residents at evening meal time in the dining room. Many thanks to all the staff and management.

Professional and homely atmosphere.

My dad has been a resident for four months. The admissions and settling process has been hallmarked by professionalism, efficiency and genuine care. The highly experienced manager sets clear priorities putting the resident's needs first. All the staff I have met are genuinely motivated and clearly empathise with their 'extended family'. They clearly understand the importance of communication, engagement, stimulation and activity to help residents be as happy and comfortable as possible. Other homes may be structurally more modern and expensively appointed but 'A' is the quality of the personal care that is the single most important factor when selecting a home.

In the last weeks of her life, she received outstanding care. The staff were very kind to me during this emotional time. I cannot thank them enough.

Mum was sent here for a 6-8 weeks review from the hospital. Management called me and talked me through what would happen and what to expect. Ongoing care has been very much appreciated and delivered to a very high standard. Mum has almost been a different lady. Happy, easy to talk to and communicate with. Thank you.

My grandmother spent nearly five years in this care home. The care she received was the best we could have wished for. The staff are friendly and caring not only to the residents but to the relatives as well; they often go above and beyond in their roles. The residents are treated as individual people, and time is taken to understand the resident's personalities and individual needs.

Overall the care has been excellent and would like to thank the staff for all their hard work.

I was extremely happy with the care my wife received whilst resident in Pytchley Court, nothing was too much trouble. I also was very glad for the support I got from the management and staff. I would have no hesitation in recommending Pytchley Court to anybody looking for a friendly, caring home.

Mum received excellent care from day one when she was downstairs, until the day she died. The staff were all so loving with her and it was warming to see her reaction to them, even at the end she always had a smile for them. Thank you so much for looking after her so well for us.

Sadly my wife died recently having been at Pytchley Court for over two years. Throughout her time there the care has been outstanding. This I believe is due to a team spirit governed by senior management. I am most grateful.

Staff go above and beyond.

Carers, nurses, support staff and admin and management all made us feel so welcome and at ease, I couldn't have wished for better, more caring people to be around my dad.

There are not many words to describe our experience of Pytchley Court. But if pushed, phenomenal, springs to mind - excellent is another. The staff work tirelessly to ensure the welfare of the residents is upheld. The home is well run and organised with the staff from top to bottom superb. I personally cannot fault it nor any of my family and would certainly recommend it to anyone without hesitation.

The resident I visited appeared happy, he looked very well, dressed and had a haircut. The staff were very aware of his likes and dislikes and how to engage with him.

My mother was a resident at the home from 1/11/21 until her death on 23/03/22. I cannot praise the staff enough for the great care that my mother received. For the last three weeks, mum was on end of life care. During this time, the staff were amazing, both to my mum and in the care and support they gave me and other members of mum's family. A wonderful team of people, so dedicated, caring and just 'lovely'. Thank to them all.

My wife has been at the home for nearly three months and seems to be settling in quite well. We have found the dedicated staff most helpful and are very caring.