Symphony House, Northampton, Northamptonshire
Symphony House, Northampton, Northamptonshire
Symphony House, Northampton, Northamptonshire

Symphony House is situated in Kingsthorpe, Northampton. It is two charming red brick town houses that have been skilfully converted with a large ground floor extension to suit the challenges of modern care provision.

The comfortable interior includes all single en-suite rooms which are fitted with pine and period furniture to create a homely feel within the property.

The owners and staff want the home to be known for the quality of the care and services provided so that residents feel at home and positive about their lives. All relatives and visitors are also made very welcome so that they may become part of the small community now known as Symphony House.

Owner: Symphony Care Ltd

Person in charge: Darren Stephen Weeks (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Polish, Portuguese, Tagalog

Single Rooms: 25

Rooms with ensuite WC: 25

Weekly Charges Guide: Nursing Care Single £695 – £745 (These prices are only a guideline, please contact Symphony House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting 24 hours a day according to resident wishes and their care and needs.

Parking:

Parking is available at the rear of the home.

Latest Care Quality Commission* Report on Symphony House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Symphony House has a Review Score of 9.9 (9.885)

The Review Score of 9.9 (maximum of 10) for Symphony House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Symphony House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.885 for Symphony House is calculated as follows: ( (170 Excellents x 5) + (22 Goods x 4) ) ÷ 192 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Symphony House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Symphony House?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Symphony House

  • Daughter of Resident/Service User
    10
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

All the staff are very caring and capable. Residents needs and the families needs always come first.
Any request is always met with a can do attitude I truly believe this home is the best in Northampton and probably the country.
I am confident that my mum is in the care of people who want to look after her well being and this goes from the manager to kitchen and cleaning staff.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was a resident of Symphony House for several months until she passed away. Her time there was wonderful, she was very well cared for. The manager and staff couldn't have done enough. Residents became like a family with friends included. There are lots of activities to take part in. Rooms are very comfortable, clean with private facilities. Food very good.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad was placed at Symphony house (in a move from a hospice) to receive palliative care. All of the team worked hard to ensure dad's last months were comfortable and that he was treated with dignity and respect. He received excellent care and the team, particularly the manager, were of a great support to me and my family as a very difficult time.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Weeks, Home Manager at Symphony House responded to this review on 18 Mar 2017:

Thank you, for taking the time to complete a review. We could all see how devoted and caring you all were to make sure that your Dad's wishes, choices and plans involved him. He could not have wished for any greater care and love. Although Dad was so poorly, we would like to think that he still managed to enjoy new friendships and we have some special memories of the times you all shared at Symphony.

My mum has been a resident in Symphony since October 2013 and she has settled in well. The care provided by the staff is excellent caring and friendly with a dedicated care home manager and the team. Mum always looks nice and clean, she enjoys the food which is cooked on the premises, good homemade food, the residents have a choice depending on their needs. There are various activities for the residents, motivation with pet dog, quiz and games afternoons and various singing and musical activities. My mum was in another care home before which had lots of failings. I was so pleased there was a vacancy for mum at this home. It has a very calm and homely setting and I feel her needs are met. She's very settled and happy thanks to the lovely team which makes this a special home.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

D Weeks, Home Manager at Symphony House responded to this review on 28 Jan 2017:

Thank you for your lovely review of our home. We know mum is very happy here and we enjoy sharing her laughter and sense of fun. We also appreciate the support that you and her family provide which helps to make her feel that Symphony is her home too. Thank you.

This home is managed by a very competent and empathetic person who has nursing experience so understands what is required when looking after the frail and elderly. There is no 'one-fits-all' regimental routine - the resident decides what and when and the staff try to accommodate. The manager sets a high standard and his staff follow suit. This is called leadership.

There's always at least one qualified nurse on duty day and night. They seem to cater for all types of disability including palliative care. There is a Calendar of Events - theme nights, sing-a-longs, art classes, quizzes and pub/club outings. There's even a free bar - how good is that? And all the usual services including an in-house hairdresser. Lots of places to sit, including a couple of courtyards and a sunny patio. Plants are everywhere. Meals are wholesome and staff will assist residents with feeding.

All in all, a good place with caring staff and I would recommend you put this one high on the short list.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

DS Weeks, Home Manager at Symphony House responded to this review on 02 Feb 2017:

Thank you for providing and completing a lovely review for our home. We all knew how poorly your brother was from when he arrived at Symphony. We also know that he was very well supported by the love and care you provided for him. He knew you were always there for him day or night.
We can all take peace from his stay with us because he would often say that he felt at home and he was comfortable and without pain. Thank you for all your support, care and love which you also brought to our home and other residents, staff and families.

My Mum has been a resident since the end of 2013. It was upsetting for both my mother and the family to see her go into a home, however, it has been beneficial for her, as she has been able to interact with the other residents and staff, instead of being isolated in her home. With the attendant concerned over her well-being, requiring help with many aspects of her daily routine, washing, dressing, eating, etc, which is taken care of with smiles and humour. The home has regular activities including restaurant evenings, games afternoons and visits out to various local venues etc. The home has a friendly, happy and relaxed atmosphere, family and friends are welcome and encouraged to join in activities. Food is very good and consideration is given to individual likes and dislikes. Mum has her own room and bathroom and is always clean and dressed in her own choice of clothes. I know my Mum is safe and well cared for in a professional, warm and kind-hearted manner.

Above all, my Mum is contented and happy.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Weeks, Home Manager at Symphony House responded to this review on 28 Jan 2017:

Thank you for your comments and for taking time to complete a review of our home. We all love having your mum at the home and she has certainly improved since her transfer from another care home to Symphony. She enjoys and participates in nearly all the activities and we know that she particularly looks forward to it when her family join in. Thank you too for all the support and encouragement you provide.

I had been looking for quite some time to find a suitable placement for my 96 yr old Nan. After a lot of correspondence, I was over the moon to be told by the Manager that he might have a suitable vacancy and would I mind going to have a look around? From the moment I walked into this large, light/bright property, it felt like home from home. I was blown away. I was reassured too, to see so many happy, well-fed residents! Nan soon moved into a wonderful room. She was pleased the family had found her somewhere 'special'. We soon found out nothing was too much trouble and Nan was being well looked after. Sadly Nan only had 3 wks there before suddenly passing away. But the family can honestly say those 3 wks were prob some of the best weeks of Nan's life. Certainly during Nan's final few hrs she had nothing but 1st-class care from everyone, especially the Manager. Without him, the family couldn't have coped. Even today we are still in touch with the Home. Keep up the tremendous work everyone!!!

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Weeks, Registered Home Manager at Symphony House responded to this review on 27 Dec 2016:

Thank you, Cheryl, for taking the time to provide a lovely review especially at such a very sad and difficult time for you all. It is always nice for the staff and myself to hear how residents and families feel about the care we provide. We know that Nan was very loved by you all and we could not but love her too. We recognise that we only have one chance to make sure everything is right when residents become so poorly. It is reassuring and heartening to know that you felt Nan and yourselves were well looked after. We will be very pleased to see you again at the home from time to time. Thank you.

Mum has been a resident since October 2013. As a family we were all very distressed and fearful her needing to go into a home, I am happy to say that we have no worries now. Mum is treated with kindness, consideration & dignity, staff go out of their way to make everyone feel at home. One of our worries was that Mum would be left sitting in front of a TV all day - not so. The home has regular activities including restaurant evenings, games afternoons etc. The home has a friendly, happy & relaxed atmosphere, family & friends are welcomed & actively encouraged to join in activities; the home has a lot of humour in it. Food is very good & consideration is given to individual likes & dislikes. Mum has her own room & bathroom which are always clean and fresh for her; Mum is always clean and dressed in her own choice of clothes and has her hair done every week at the on-site hairdressing salon. I know my Mum is safe and well cared for in a professional, warm and kind-hearted manner.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Darren Weeks, Registered Home Manager at Symphony House responded to this review on 27 Dec 2016:

Thank you for taking the time to complete your review of our home. I will share this with the staff as it is always nice to hear how residents and their families feel about the care we provide. It is very evident that Mum is also very well supported and loved by you and her family and it is always a pleasure when you join with Mum for some of the activities and restaurant evenings at the home. Thank you.

From the moment we walked into Symphony House it was like being from home to home and we know we had made the right choice. The staff were all excellent, friendly, caring, understanding and informative, nothing was too much trouble. I can't praise the manager enough, he was there every step of the way in my mothers illness explaining everything and helping us in all matters. This care home is a credit to him and his dedicated staff. My mother was only there for 2 1/2 weeks wish it could have been much longer.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been in the Symphony Nursing Home for over nine months. During all that time she has been very well cared for. My wife has a neurological problem and needs a lot of care but the manager and the staff are all very attentive to her needs. Apart from the nursing care the manager also arranges an entertainment programme. There are several events each month culminating in a restaurant evening each quarter. These events are much appreciated. There is also a quarterly residents and family meeting. Any suggestions can be discussed and future plans are explained. The manager is happy to deal with any issues as they arise. The grounds of the home have two inner courtyards and a rear garden area. These provide pleasant areas to sit in when the weather is suitable. Visitors are welcome at any time and I have been able to be with my wife most of the day since she became a resident.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum and Dad were both residents at Symphony House, Mum was a resident for over three years and was looked after and given the best care she could possibly have had. The manager and all of his kind and caring staff go that extra mile caring for residents and making Symphony House such a lovely Nursing Home. They provide lots of entertainment for residents and their families, which Mum and Dad enjoyed until they became too poorly to participate. As time went by my Dad also became poorly and we were very lucky and relieved that there was a room for Dad at Symphony House. Dad was happy to be with Mum and the staff would always take him too see Mum in her room when he wished until he became too poorly. Symphony House became our family over the years and I could not of asked for the best possible care for my lovely Mum and Dad. I would 100% recommend Symphony House to my family and friends.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our family has had 10 years experience of Symphony House. My mother was taken into their care 10 years ago six months after they opened and remained there until her death 8 years later. During her time there we were regular visitors and were in a position to observe life and development of the home on a day by day basis. Mum was always treated with dignity, respect and kindness by the staff and her needs were well catered for. As she became frailer her care was tailored to accommodate her extra problems and this continued until her eventual death. Her "end of life" care was well planned and both Mum and our family were extremely well supported and guided through this most sad and difficult time. Since her death we have remained in contact with the home and still feel very much part of the Symphony House family. It has been a privilege to see how their excellent manager and his staff constantly strive to improve their service and make Symphony House a true home from home for their residents.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Dad has now been at Symphony for 3 months and has settled in well. I have been really pleased with the level of care that he receives. All the staff are understanding and sensitive to Dad's needs. I am happy in the knowledge that he is being very well looked after. From day one I have been kept fully informed of how Dad is getting on. I have also felt included as part of the Symphony family, being invited to events at the home. I cannot fault the staff or the facilities available. I am so happy and relieved that Dad is getting the care that he needs and deserves. I would not hesitate to recommend Symphony to other families.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am delighted my brother is in such an excellent home with such a dedicated team of carers under the leadership of The manager. The care & attention he receives is superb. He has a high level of needs & these are all meet with care, attention, and genuine regard. I would like to thank everybody for their continued high level of support they give. There is a lovely atmosphere at Symphony of care & warmth throughout.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my mother entered the Symphony House, my first impressions were very pleasing. From the onset, she was treated with dignity and respect. The home is immaculately clean and well-run. Staff are friendly and efficient and nothing is too much trouble for them. My father who visited daily was treated with the same respect. Laundry is done daily, and with their own hairdressing salon, residents are encouraged to keep themselves neat and tidy. The food is excellent with a varied menu to suit all tastes. Residents are entertained two or three times weekly which is very enjoyable. Although disabled mum was very happy at Symphony House until her death in July this year. I would definitely recommend it to anyone.

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a superb care home. My father has been resident here for over 3 years now and the standards never slip.
There is a real homely feeling (not like many "hotel style" homes springing up). The staff are all very sociable and staff turnover is very low - which surely speaks volumes for the atmosphere of the home.
Highly recommended

How likely would you be to recommend Symphony House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes East Midlands 2017

Recipient: Symphony House

Date: Saturday 01 Apr 2017

more details

February 2016

January 2013

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Symphony House