Symphony House

43/45 Queens Park Parade, Northampton NN2 6LP
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9.8 43 Reviews
  • Symphony House, Northampton
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Care Provided by Symphony House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £875 – £1100
  • Self-Funded Nursing Care: £1195 – £1295

These prices are only a guideline, please contact Symphony House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Symphony Care Ltd

Person in charge

  • Darren Stephen Weeks (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (25)
  • Single Rooms with Ensuite Wet Room (25)

Visiting

  • Open visiting 24 hours a day according to resident wishes and their care and needs.

Parking

  • Parking is available at the rear of the home.

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Symphony House Reviews (43)

9.8

Symphony House has a Review Score of 9.8 (9.805) out of 10, based on 9 reviews in the last 2 years.
Over all time Symphony House has 43 reviews.

Overall Experience
  • 40
  • 3
  • 0
  • 0
  • 0
Date Published
  • 43
  • 6
  • 7
  • 9
  • 34
Reviewer Connection to Symphony House
  • 20
  • 10
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
Total of 43, showing 41-43
Review from Susan R (Daughter of Resident) published on 1 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum and Dad were both residents at Symphony House, Mum was a resident for over three years and was looked after and given the best care she could possibly have had. The manager and all of his kind and caring staff go that extra mile caring for residents and making Symphony House such a lovely Nursing
Home. They provide lots of entertainment for residents and their families, which Mum and Dad enjoyed until they became too poorly to participate. As time went by my Dad also became poorly and we were very lucky and relieved that there was a room for Dad at Symphony House. Dad was happy to be with Mum and the staff would always take him too see Mum in her room when he wished until he became too poorly. Symphony House became our family over the years and I could not of asked for the best possible care for my lovely Mum and Dad. I would 100% recommend Symphony House to my family and friends.
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Review from Susan A (Daughter of Resident) published on 10 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother entered the Symphony House, my first impressions were very pleasing. From the onset, she was treated with dignity and respect. The home is immaculately clean and well-run. Staff are friendly and efficient and nothing is too much trouble for them. My father who visited daily was treated
with the same respect. Laundry is done daily, and with their own hairdressing salon, residents are encouraged to keep themselves neat and tidy. The food is excellent with a varied menu to suit all tastes. Residents are entertained two or three times weekly which is very enjoyable. Although disabled mum was very happy at Symphony House until her death in July this year. I would definitely recommend it to anyone.
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Review from Tony D (Son of Resident) published on 31 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a superb care home. My father has been resident here for over 3 years now and the standards never slip.
There is a real homely feeling (not like many "hotel style" homes springing up). The staff are all very sociable and staff turnover is very low - which surely speaks volumes for the atmosphere
of the home.
Highly recommended
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  • Treated with Dignity
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  • Value for Money
Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Symphony House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Symphony House is calculated as follows: ( (96 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Symphony House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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