Symphony House

I had been looking for quite some time to find a suitable placement for my 96 yr old Nan. After a lot of correspondence, I was over the moon to be told by the Manager that he might have a suitable vacancy and would I mind going to have a look around? From the moment I walked into this large, light/bright property, it felt like home from home. I was blown away. I was reassured too, to see so many happy, well-fed residents! Nan soon moved into a wonderful room. She was pleased the family had found her somewhere 'special'. We soon found out nothing was too much trouble and Nan was being well looked after. Sadly Nan only had 3 wks there before suddenly passing away. But the family can honestly say those 3 wks were prob some of the best weeks of Nan's life. Certainly during Nan's final few hrs she had nothing but 1st-class care from everyone, especially the Manager. Without him, the family couldn't have coped. Even today we are still in touch with the Home. Keep up the tremendous work everyone!!!

From the moment we walked into Symphony House it was like being from home to home and we know we had made the right choice. The staff were all excellent, friendly, caring, understanding and informative, nothing was too much trouble. I can't praise the manager enough, he was there every step of the way in my mothers illness explaining everything and helping us in all matters. This care home is a credit to him and his dedicated staff. My mother was only there for 2 1/2 weeks wish it could have been much longer.

My wife has been in the Symphony Nursing Home for over nine months. During all that time she has been very well cared for. My wife has a neurological problem and needs a lot of care but the manager and the staff are all very attentive to her needs. Apart from the nursing care the manager also arranges an entertainment programme. There are several events each month culminating in a restaurant evening each quarter. These events are much appreciated. There is also a quarterly residents and family meeting. Any suggestions can be discussed and future plans are explained. The manager is happy to deal with any issues as they arise. The grounds of the home have two inner courtyards and a rear garden area. These provide pleasant areas to sit in when the weather is suitable. Visitors are welcome at any time and I have been able to be with my wife most of the day since she became a resident.

Dad has now been at Symphony for 3 months and has settled in well. I have been really pleased with the level of care that he receives. All the staff are understanding and sensitive to Dad's needs. I am happy in the knowledge that he is being very well looked after. From day one I have been kept fully informed of how Dad is getting on. I have also felt included as part of the Symphony family, being invited to events at the home. I cannot fault the staff or the facilities available. I am so happy and relieved that Dad is getting the care that he needs and deserves. I would not hesitate to recommend Symphony to other families.

Our family has had 10 years experience of Symphony House. My mother was taken into their care 10 years ago six months after they opened and remained there until her death 8 years later. During her time there we were regular visitors and were in a position to observe life and development of the home on a day by day basis. Mum was always treated with dignity, respect and kindness by the staff and her needs were well catered for. As she became frailer her care was tailored to accommodate her extra problems and this continued until her eventual death. Her "end of life" care was well planned and both Mum and our family were extremely well supported and guided through this most sad and difficult time. Since her death we have remained in contact with the home and still feel very much part of the Symphony House family. It has been a privilege to see how their excellent manager and his staff constantly strive to improve their service and make Symphony House a true home from home for their residents.

My Mum and Dad were both residents at Symphony House, Mum was a resident for over three years and was looked after and given the best care she could possibly have had. The manager and all of his kind and caring staff go that extra mile caring for residents and making Symphony House such a lovely Nursing Home. They provide lots of entertainment for residents and their families, which Mum and Dad enjoyed until they became too poorly to participate. As time went by my Dad also became poorly and we were very lucky and relieved that there was a room for Dad at Symphony House. Dad was happy to be with Mum and the staff would always take him too see Mum in her room when he wished until he became too poorly. Symphony House became our family over the years and I could not of asked for the best possible care for my lovely Mum and Dad. I would 100% recommend Symphony House to my family and friends.

When my mother entered the Symphony House, my first impressions were very pleasing. From the onset, she was treated with dignity and respect. The home is immaculately clean and well-run. Staff are friendly and efficient and nothing is too much trouble for them. My father who visited daily was treated with the same respect. Laundry is done daily, and with their own hairdressing salon, residents are encouraged to keep themselves neat and tidy. The food is excellent with a varied menu to suit all tastes. Residents are entertained two or three times weekly which is very enjoyable. Although disabled mum was very happy at Symphony House until her death in July this year. I would definitely recommend it to anyone.

Highly recommended