Symphony House

From the very first day, my husband was treated with excellent care and attention by all of the staff the entire time he was in Symphony House. My son's and I were always made to feel welcome on our visits, and we could see by my husband's response to the staff that he was happy to see them.

I am very impressed with the care and compassion given to my aunt during her last years and days. The care given was just right for her, ensuring she was comfortable, stimulated, and her dietary needs were looked after. I could not have asked for better and am very grateful to the manager, his leadership enables the objectives of the home to be met. Thank you.

My mum (having recently passed away) had been a resident for the past six and a half years at Symphony. The standards at the home are extremely high in every respect and I can honestly say this is the most wonderful home we could have found for her. The staff go out of their way to nurse and nurture all in their care, in fact, they treat everyone like extended family and friends. We know that through the care and devotion that she received during this time her life was extended by many years. Whilst at the home, Mum lived, she laughed and above all she enjoyed life and I for one could not have asked for more. More than that the staff not only supported and cared for Mum but for her family too. When we could not be there they were her guardian angels and I have nothing but praise for all the wonderful staff at Symphony and would like to take this opportunity to thank every one of them and wish them well for the future.

Our friend lived at Symphony House for about 14 months, until her sudden death. In that time, she kept the same room. She thrived in the environment, preferring to spend most of her time in the day lounge with other residents, generally observing the day to day goings-on and enjoyed the regular entertainment provided. She ate well and was always in good spirits.

After many months of visiting our friend on a weekly basis and being impressed with the excellent care given to her, we wish to comment on her passing at the end of December. The whole period was one of offering the greatest care and solicitude to her and those connected. Her room and property were treated with respect and there was regular contact by the manager with ourselves and her other contacts. Her actual service near the end of January was attended by a large number of residents, visitors and staff from Symphony. On our visits to Symphony since her demise, we have continued to be received in a friendly and respectful way as previously.

We were looking for a care home for my mum. After looking at a few, we went to Symphony House. On entering the home, it felt warm and friendly, all the staff and residents spoke to us as we went around. I had a number of questions to ask but they were all answered. Mum spent last Christmas and New Year with them and had a great time. She loves the activities and enjoys joining in with the games. I can see mum being here and happy for a long time. I would recommend it. My son in law works with the ambulance service and says he hasn't seen one like this for a long time.

Symphony House is an exceptional home that has provided the best, first class care to my father, and now my mother. The commitment of the manager is exceptional, and he leads a team that is unstinting in the care and support they provide to residents. The quality of the nursing is matched by the home's focus on making the day-to-day experiences of the residents as rich and varied as possible. This includes a wide variety of entertainment, including singers, instrumentalists and visiting drama groups, as well as game afternoons, arts and crafts, and numerous other activities. There are also themed dining evenings when the main room can be transformed into anything from a cruise ship to a Portuguese restaurant. An annual awards afternoon honours many staff and some visitors and residents, and it is not surprising that the home enjoys many loyal friends who regularly drop by to spend time with the residents. We were very lucky to have this jewel of a home right on our doorstep.

My mother moved into Symphony House Nursing Home late 2018 after a spell in hospital. At the time Mother was not very well at all, but here we are, more than 12 months on, now heading for 98 years old, is still with us. Myself and the family are all convinced that this is all due to the nursing and care she is receiving and has received from the staff at Symphony House.

Must also mention the programme of entertainment put on by the home - the residents and their families all get to enjoy it as well.

We cannot thank you all enough.

The manager of this home works endlessly to ensure that both residents and staff are happy. Family and friends are invited to join in with special events, our friend had only been in there for two days and she had a birthday party. The activity programme is extensive, even having a visit from a Shetland pony. Symphony is a wonderful home to end your days with care and comfort.

Thank you so much.

The palliative care my Mum received at this nursing home in the last precious few weeks of her life was outstanding. The staff were caring and attentive to my needs as well as Mum's needs. There were so many small acts of kindness that meant so much to me and my Mum. The manager, has an excellent understanding of pain relief in palliative care, so much better than where we had been before. I cannot recommend Symphony House care home enough and will always be so grateful that my Mum and I found our way here.

There was such a feeling of love and compassion that I haven't experienced elsewhere. They did their utmost to meet his needs and make him comfortable. One could not wish for a more caring environment at this time of life.

I am confident that my mum is in the care of people who want to look after her well being and this goes from the manager to kitchen and cleaning staff.

My mum was a resident of Symphony House for several months until she passed away. Her time there was wonderful, she was very well cared for. The manager and staff couldn't have done enough. Residents became like a family with friends included. There are lots of activities to take part in. Rooms are very comfortable, clean with private facilities. Food very good.

My dad was placed at Symphony house (in a move from a hospice) to receive palliative care. All of the team worked hard to ensure dad's last months were comfortable and that he was treated with dignity and respect. He received excellent care and the team, particularly the manager, were of a great support to me and my family as a very difficult time.

This home is managed by a very competent and empathetic person who has nursing experience so understands what is required when looking after the frail and elderly. There is no 'one-fits-all' regimental routine - the resident decides what and when and the staff try to accommodate. The manager sets a high standard and his staff follow suit. This is called leadership.

There's always at least one qualified nurse on duty day and night. They seem to cater for all types of disability including palliative care. There is a Calendar of Events - theme nights, sing-a-longs, art classes, quizzes and pub/club outings. There's even a free bar - how good is that? And all the usual services including an in-house hairdresser. Lots of places to sit, including a couple of courtyards and a sunny patio. Plants are everywhere. Meals are wholesome and staff will assist residents with feeding.

All in all, a good place with caring staff and I would recommend you put this one high on the short list.

My mum has been a resident in Symphony since October 2013 and she has settled in well. The care provided by the staff is excellent caring and friendly with a dedicated care home manager and the team. Mum always looks nice and clean, she enjoys the food which is cooked on the premises, good homemade food, the residents have a choice depending on their needs. There are various activities for the residents, motivation with pet dog, quiz and games afternoons and various singing and musical activities. My mum was in another care home before which had lots of failings. I was so pleased there was a vacancy for mum at this home. It has a very calm and homely setting and I feel her needs are met. She's very settled and happy thanks to the lovely team which makes this a special home.

My Mum has been a resident since the end of 2013. It was upsetting for both my mother and the family to see her go into a home, however, it has been beneficial for her, as she has been able to interact with the other residents and staff, instead of being isolated in her home. With the attendant concerned over her well-being, requiring help with many aspects of her daily routine, washing, dressing, eating, etc, which is taken care of with smiles and humour. The home has regular activities including restaurant evenings, games afternoons and visits out to various local venues etc. The home has a friendly, happy and relaxed atmosphere, family and friends are welcome and encouraged to join in activities. Food is very good and consideration is given to individual likes and dislikes. Mum has her own room and bathroom and is always clean and dressed in her own choice of clothes. I know my Mum is safe and well cared for in a professional, warm and kind-hearted manner.

Above all, my Mum is contented and happy.