Symphony House

43/45 Queens Park Parade, Northampton NN2 6LP
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9.8 43 Reviews
  • Symphony House, Northampton
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Care Provided by Symphony House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £875 – £1100
  • Self-Funded Nursing Care: £1195 – £1295

These prices are only a guideline, please contact Symphony House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Symphony Care Ltd

Person in Charge

  • Darren Stephen Weeks (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (25)
  • Single Rooms with Ensuite Wet Room (25)

Visiting

  • Open visiting 24 hours a day according to resident wishes and their care and needs.

Parking

  • Parking is available at the rear of the home.

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Symphony House Reviews (43)

9.8

Symphony House has a Review Score of 9.8 (9.805) out of 10, based on 9 reviews in the last 2 years.
Over all time Symphony House has 43 reviews.

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Review from C C (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were looking for a care home for my mum. After looking at a few, we went to Symphony House. On entering the home, it felt warm and friendly, all the staff and residents spoke to us as we went around. I had a number of questions to ask but they were all answered. Mum spent last Christmas and New Year
with them and had a great time. She loves the activities and enjoys joining in with the games. I can see mum being here and happy for a long time. I would recommend it. My son in law works with the ambulance service and says he hasn't seen one like this for a long time.
Reply from Darren Weeks, Registered Manager at Symphony House
Thank you for your review and comments about our home. It is very rewarding and great to see that your mum has improved so much since she has come out of the hospital. She is now back on her feet…read more
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Review from Peter C (Son of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Symphony House is an exceptional home that has provided the best, first class care to my father, and now my mother. The commitment of the manager is exceptional, and he leads a team that is unstinting in the care and support they provide to residents. The quality of the nursing is matched by the home's
focus on making the day-to-day experiences of the residents as rich and varied as possible. This includes a wide variety of entertainment, including singers, instrumentalists and visiting drama groups, as well as game afternoons, arts and crafts, and numerous other activities. There are also themed dining evenings when the main room can be transformed into anything from a cruise ship to a Portuguese restaurant. An annual awards afternoon honours many staff and some visitors and residents, and it is not surprising that the home enjoys many loyal friends who regularly drop by to spend time with the residents. We were very lucky to have this jewel of a home right on our doorstep.
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Review from G W (Son of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Symphony House Nursing Home late 2018 after a spell in hospital. At the time Mother was not very well at all, but here we are, more than 12 months on, now heading for 98 years old, is still with us. Myself and the family are all convinced that this is all due to the nursing and
care she is receiving and has received from the staff at Symphony House.
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Review from Maxine N (Daughter of Resident) published on 31 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking at care homes in Northampton for my mother in March 2019 - we looked at many. Symphony House seemed to be the most homely and friendly of all the care homes. When the manager showed us round we loved the layout - every room either had a nice view or access to courtyard gardens. My mother
has Parkinsons and the room she has opens out onto a beautiful courtyard which she enjoyed through the summer months.
When living in her own home, due to steps, she couldn’t access her garden - so it was a joy to find her sitting out in the gardens with the friends she has made at the care home.
The staff are friendly and professional - the manager - who always seems to be on duty gives his all and it makes for a very happy home. Plus the “friends” of the care home also makes it a very special place. The home has a real family feel to it.
Must also mention the programme of entertainment put on by the home - the residents and their families all get to enjoy it as well.
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Review from Melissa M (Daughter of Resident) published on 11 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Symphony Care looked after my Pops, in his final days before he passed. At such a difficult time the staff were empathetic, caring and thoughtful of his needs. My family and I cannot thank the staff enough for making his time with them as comfortable as possible. Also, thank you to the home Manager
for accompanying him to the hospital and staying by his side and my brothers until my sister arrived. And to one particular member of staff for putting a smile on his face the last time I was there to visit him as he remembered my Father back in the 80’s when he was young and carefree.
We cannot thank you all enough.
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Review from Judith J (Friend of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were asked by an elderly very dear friend, to find a nursing home for her. This was a great responsibility, and we chose Symphony. The choice for her needs, which was for 24 hour care, was perfect. The first impression was of a relaxed, calm and lovely atmosphere. The residents and staff all looked
happy and each member of staff we saw spoke to us. Her room was very pleasant, overlooking a beautifully kept courtyard garden and spotlessly clean. Over a short time our friend got frailer and needed more care and this was done in a kind and compassionate way. Her dignity was respected by each member of staff.
The manager of this home works endlessly to ensure that both residents and staff are happy. Family and friends are invited to join in with special events, our friend had only been in there for two days and she had a birthday party. The activity programme is extensive, even having a visit from a Shetland pony. Symphony is a wonderful home to end your days with care and comfort.
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Review from Lorna A (Daughter of Resident) published on 16 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Simply the best. My mom was in the care of Symphony House for the last two months of her life, receiving palliative care. The manager and all of the staff treated her with love, care and dignity. I wish to thank them from the bottom of my heart on behalf of myself and my family. The manager had a deep
understanding of her needs in the last few weeks of her life and gave her back her dignity.
Thank you so much.
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Review from Sarah S (Daughter of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The palliative care my Mum received at this nursing home in the last precious few weeks of her life was outstanding. The staff were caring and attentive to my needs as well as Mum's needs. There were so many small acts of kindness that meant so much to me and my Mum. The manager, has an excellent understanding
of pain relief in palliative care, so much better than where we had been before. I cannot recommend Symphony House care home enough and will always be so grateful that my Mum and I found our way here.
Reply from Darren Weeks, Home Manager at Symphony House
Thank you, Sarah, for completing and providing a review of our home, especially during such a very sad and difficult time.
It is very reassuring to know that you and your Mum felt well cared for by…read more
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Review from J S (Wife of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in the care of Symphony House for only a short while during December/early January.
He was made to feel very welcome by all the staff with whom he came into contact.
There was such a feeling of love and compassion that I haven't experienced elsewhere. They did their utmost to meet his
needs and make him comfortable. One could not wish for a more caring environment at this time of life.
Reply from Darren Weeks, Home Manager at Symphony House
Thank you for sharing your lovely review and feelings about the care your husband received at our home. It is always very heartening to know that my staff are caring and show compassion for residents…read more
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Review from Chris D (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very caring and capable. Residents needs and the families needs always come first.
Any request is always met with a can do attitude I truly believe this home is the best in Northampton and probably the country.
I am confident that my mum is in the care of people who want to look
after her well being and this goes from the manager to kitchen and cleaning staff.
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Review from Emily H (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident of Symphony House for several months until she passed away. Her time there was wonderful, she was very well cared for. The manager and staff couldn't have done enough. Residents became like a family with friends included. There are lots of activities to take part in. Rooms are
very comfortable, clean with private facilities. Food very good.
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Review from P J (Daughter of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was placed at Symphony house (in a move from a hospice) to receive palliative care. All of the team worked hard to ensure dad's last months were comfortable and that he was treated with dignity and respect. He received excellent care and the team, particularly the manager, were of a great support
to me and my family as a very difficult time.
Reply from Darren Weeks, Home Manager at Symphony House
Thank you, for taking the time to complete a review. We could all see how devoted and caring you all were to make sure that your Dad's wishes, choices and plans involved him. He could not have wished…read more
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Review from R B (Sister of Resident) published on 2 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is managed by a very competent and empathetic person who has nursing experience so understands what is required when looking after the frail and elderly. There is no 'one-fits-all' regimental routine - the resident decides what and when and the staff try to accommodate. The manager sets a
high standard and his staff follow suit. This is called leadership.


There's always at least one qualified nurse on duty day and night. They seem to cater for all types of disability including palliative care. There is a Calendar of Events - theme nights, sing-a-longs, art classes, quizzes and pub/club outings. There's even a free bar - how good is that? And all the usual services including an in-house hairdresser. Lots of places to sit, including a couple of courtyards and a sunny patio. Plants are everywhere. Meals are wholesome and staff will assist residents with feeding.


All in all, a good place with caring staff and I would recommend you put this one high on the short list.

Reply from DS Weeks, Home Manager at Symphony House
Thank you for providing and completing a lovely review for our home. We all knew how poorly your brother was from when he arrived at Symphony. We also know that he was very well supported by the love…read more
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Review from Catherine F (Daughter of Resident) published on 30 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Symphony since October 2013 and she has settled in well. The care provided by the staff is excellent caring and friendly with a dedicated care home manager and the team. Mum always looks nice and clean, she enjoys the food which is cooked on the premises, good homemade
food, the residents have a choice depending on their needs. There are various activities for the residents, motivation with pet dog, quiz and games afternoons and various singing and musical activities. My mum was in another care home before which had lots of failings. I was so pleased there was a vacancy for mum at this home. It has a very calm and homely setting and I feel her needs are met. She's very settled and happy thanks to the lovely team which makes this a special home.
Reply from D Weeks, Home Manager at Symphony House
Thank you for your lovely review of our home. We know mum is very happy here and we enjoy sharing her laughter and sense of fun. We also appreciate the support that you and her family provide which…read more
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Review from Kevin F (Son of Resident) published on 30 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident since the end of 2013. It was upsetting for both my mother and the family to see her go into a home, however, it has been beneficial for her, as she has been able to interact with the other residents and staff, instead of being isolated in her home. With the attendant concerned
over her well-being, requiring help with many aspects of her daily routine, washing, dressing, eating, etc, which is taken care of with smiles and humour. The home has regular activities including restaurant evenings, games afternoons and visits out to various local venues etc. The home has a friendly, happy and relaxed atmosphere, family and friends are welcome and encouraged to join in activities. Food is very good and consideration is given to individual likes and dislikes. Mum has her own room and bathroom and is always clean and dressed in her own choice of clothes. I know my Mum is safe and well cared for in a professional, warm and kind-hearted manner.


Above all, my Mum is contented and happy.

Reply from Darren Weeks, Home Manager at Symphony House
Thank you for your comments and for taking time to complete a review of our home. We all love having your mum at the home and she has certainly improved since her transfer from another care home to…read more
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Review from Cheryl T (Granddaughter of Resident) published on 28 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been looking for quite some time to find a suitable placement for my 96 yr old Nan. After a lot of correspondence, I was over the moon to be told by the Manager that he might have a suitable vacancy and would I mind going to have a look around? From the moment I walked into this large, light/bright
property, it felt like home from home. I was blown away. I was reassured too, to see so many happy, well-fed residents! Nan soon moved into a wonderful room. She was pleased the family had found her somewhere 'special'. We soon found out nothing was too much trouble and Nan was being well looked after. Sadly Nan only had 3 wks there before suddenly passing away. But the family can honestly say those 3 wks were prob some of the best weeks of Nan's life. Certainly during Nan's final few hrs she had nothing but 1st-class care from everyone, especially the Manager. Without him, the family couldn't have coped. Even today we are still in touch with the Home. Keep up the tremendous work everyone!!!
Reply from Darren Weeks, Registered Home Manager at Symphony House
Thank you, Cheryl, for taking the time to provide a lovely review especially at such a very sad and difficult time for you all. It is always nice for the staff and myself to hear how residents and…read more
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Review from Sharon M (Daughter of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked into Symphony House it was like being from home to home and we know we had made the right choice. The staff were all excellent, friendly, caring, understanding and informative, nothing was too much trouble. I can't praise the manager enough, he was there every step of the way
in my mothers illness explaining everything and helping us in all matters. This care home is a credit to him and his dedicated staff. My mother was only there for 2 1/2 weeks wish it could have been much longer.
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Review from Alan S (Husband of Resident) published on 7 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in the Symphony Nursing Home for over nine months. During all that time she has been very well cared for. My wife has a neurological problem and needs a lot of care but the manager and the staff are all very attentive to her needs. Apart from the nursing care the manager also arranges
an entertainment programme. There are several events each month culminating in a restaurant evening each quarter. These events are much appreciated. There is also a quarterly residents and family meeting. Any suggestions can be discussed and future plans are explained. The manager is happy to deal with any issues as they arise. The grounds of the home have two inner courtyards and a rear garden area. These provide pleasant areas to sit in when the weather is suitable. Visitors are welcome at any time and I have been able to be with my wife most of the day since she became a resident.
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Review from Daphne S (Daughter of Resident) published on 15 February 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our family has had 10 years experience of Symphony House. My mother was taken into their care 10 years ago six months after they opened and remained there until her death 8 years later. During her time there we were regular visitors and were in a position to observe life and development of the home
on a day by day basis. Mum was always treated with dignity, respect and kindness by the staff and her needs were well catered for. As she became frailer her care was tailored to accommodate her extra problems and this continued until her eventual death. Her "end of life" care was well planned and both Mum and our family were extremely well supported and guided through this most sad and difficult time. Since her death we have remained in contact with the home and still feel very much part of the Symphony House family. It has been a privilege to see how their excellent manager and his staff constantly strive to improve their service and make Symphony House a true home from home for their residents.
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Review from Margaret H (Daughter of Resident) published on 15 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has now been at Symphony for 3 months and has settled in well. I have been really pleased with the level of care that he receives. All the staff are understanding and sensitive to Dad's needs. I am happy in the knowledge that he is being very well looked after. From day one I have been kept fully
informed of how Dad is getting on. I have also felt included as part of the Symphony family, being invited to events at the home. I cannot fault the staff or the facilities available. I am so happy and relieved that Dad is getting the care that he needs and deserves. I would not hesitate to recommend Symphony to other families.
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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Symphony House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Symphony House is calculated as follows: ( (96 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Symphony House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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