Eastlands

Kingfisher Way, Off Coxmoor Road, Sutton-in-Ashfield NG17 4BR

Eastlands is a nurse-led residential home for adults with complex needs which builds care and activity plans around individuals.

Staff are on hand to support, nurture and encourage service users to live fulfilled lives. It is the aim of staff to achieve the best possible outcomes for those they care for, by identifying goals and outcomes together with individuals, families and professionals.

This purpose-built home, has two ten-bed units - Robins and Dove, and there is plentiful choice of communal lounges including TV rooms, a quiet room, a music room and a library. There is also a dining room and kitchen on each unit.

Service users are encouraged to personalise their bedrooms by decorating to their own tastes. Every bedroom is equipped with TV and telephone points, and has an accessible en-suite wet room.

Social activities, leisure interests and hobbies are all part of daily life at the home. Activity staff and service users work side by side to create meaningful experiences. There are also minibus trips to local places of interest.

Eastlands has excellent outdoor facilities, with a multi-sensory garden with raised flower beds, fruit trees and a patio area is available for everyone to use.

Group: Exemplar Health Care Ltd

Person in charge: Margaret Nicholas (Home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cerebral Palsy • Challenging Behaviour • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Speech Impairment • Stroke

Admission Information: Ages 18+.

Single Rooms: 20

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

In addition to monthly relative meetings, the home's open door policy means friends and family welcome to visit and to be involved in care planning and reviews. The home encourage everyone to be involved in giving those looked after the best possible quality of life. A dedicated visitor’s lounge is available for loved ones to use.

If a meeting with the Home Manager is required, please call in advance.

Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.

Parking:

Free parking available on site.

Additional parking to the rear of the building, which is also free.

Latest Care Quality Commission* Report on Eastlands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 3.5 (maximum of 10) for Eastlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Eastlands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.545 for Eastlands is calculated as follows: ( (2 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 11 Ratings = 3.545

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Eastlands is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 0 Reviews ÷ 4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

3.5 Eastlands has a Review Score of 3.5 (3.545) from 1 Reviews


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eastlands?

  • Extremely LIKELY
    0
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eastlands

  • Son of Resident/Service User
    1

Over the last couple of months, I think the home has gone downhill. The care staff are mostly very good, but often understaffed or reliant on agency people certain incumbents do not like this situation. Most of the nurses are very good but again agency staff are needed. On one occasion I could not understand one's speech. The management seems unconcerned and absent often. The physio staff are excellent.

How likely would you be to recommend Eastlands? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   3.5 out of 5

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