Eastlands

Kingfisher Way, Off Coxmoor Road, Sutton-in-Ashfield NG17 4BR
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9.4 7 Reviews
  • Eastlands, Sutton-in-Ashfield
Welcome to Eastlands!

Eastlands is a small 20-bed complex needs care home in Sutton-in-Ashfield.

It supports people living with complex mental health conditions, physical disabilities and dementia. The home has a specialist male-only mental health unit.

Eastlands is part of Exemplar Health Care, a specialist care provider for adults living with complex and high acuity needs.

It provides person-centred care and rehabilitation that supports people on their journey from being in hospital or a similar setting to living in the community. It also offers longer term support for people living with degenerative or life-limiting illnesses.

The care at Eastlands focuses on supporting people to maximise their everyday living skills, build their everyday living skills and live as fulfilled lives as possible.

Eastlands provides a welcoming and supportive environment where residents can feel at home, carry on doing the activities that they enjoy, and remain closer to family, friends and loved ones.

Eastlands has 20 large bedrooms, each with an en-suite, across two units. The home also has communal dining and living spaces, as well as a cinema room, sensory room, games area and large accessible garden.

•        Doves Unit supports up to ten adults living with complex health needs arising from physical disabilities, dementia and complex mental health conditions.

•        Robins Unit is a male-only unit that supports up to ten adults living with complex mental health needs, including those who display behaviours of concern. The unit is led by a team of Registered Mental Health Nurses.

Please get in touch to find out more!
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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debbie Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (20)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • In addition to monthly relative meetings, the home's open door policy means friends and family welcome to visit and to be involved in care planning and reviews. A dedicated visitor’s lounge is available for loved ones to use.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be a limited answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.

Parking

  • Free parking available on site.


    Additional parking to the rear of the building, which is also free.

Eastlands Reviews (7)

9.4

Eastlands has a Review Score of 9.4 (9.375) out of 10, based on 4 reviews in the last 2 years.
Over all time Eastlands has 7 reviews.

Overall Experience
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Date Published
  • 7
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Reviewer Connection to Eastlands
  • 3
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Total of 7, showing 1-7
Review from D H (Brother of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My multi-disabled brother has been at this care home for than 10 years.
In my opinion, this is one of the best care homes to place a relative or friend with complex needs. Nowhere is totally problem free, but I feel every effort is taken to make the best around in all departments. Top to bottom, keep
it up, please!!
Reply from Debbie Smith, Manager at Eastlands

Thank you for taking the time to share such thoughtful feedback. We're so pleased to hear that you feel confident in the care and support we provide. It's great to know our team's efforts are making a real difference, and we truly appreciate your kind words - we'll be sure to share them with everyone involved.

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Review from S R (Wife of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It isn't easy to accept that your partner of many years has to go into a care home, but unfortunately, this does happen purely for the care, support and safety they require. My husband has been in and out of hospitals and nursing homes, and Eastlands is the only one he has settled in. All the team members
there are like an extended family now; they truly care about their residents. I personally wrote a letter to them before he was admitted there as to inform them of his likes/dislikes, also gave them a detailed history of his life so they were able to interact straight away with him, it worked. This is the first time in 17 months I have been settled. I can relax myself knowing he is in excellent hands. Thank you so much Eastlands (Robins Unit).
Reply from Amy Preston, Marketing and Design Officer at Eastlands

Thank you so much for your lovely review. We're so pleased to hear that your husband is feeling settled and well cared for. I will pass on your positive comments to the team, it'll make their day! Thank you.

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Review from P U (Wife of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Eastlands Care Home to be kept extremely clean all needs of the service users are met by dedicated staff who show genuine care and understanding with a fun and friendliness that the service users appear to enjoy. Visitors to family members are made welcome and are kept well informed regarding
their family. I personally have high regard for the staff and would recommend Eastlands Care Home to families who are looking for a placement for a loved one.
Reply from Jenna Wood, Marketing Manager at Eastlands

Thanks so much for leaving a review of Eastlands. We're glad to hear you're made to feel welcome and feel the fun and friendliness throughout the home!

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Review from Diane B (Wife of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, caring staff who do the best they can each and every day for the residents.
The rooms, general areas and office accommodation are all nicely furnished and kept spotlessly clean by the incredible housekeeping team who look after the laundry as well. The food is good and staff assistants are
always available to help residents with feeding as necessary.
My husband is well cared for and the unit he is on is well run. I am kept informed about his treatment and medication and the nursing staff are very visible and accessible. The activities offered have improved over the past 6 months or so and my husband is now very settled; his behaviour is very different to that he exhibited when he first arrived.
Thank you everyone.
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Review from K R (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Eastlands a few months ago. Right from the start, everyone has been so helpful, kind and caring, ensuring Dad has been treated with dignity, respect and consideration. The care and nursing staff have been fantastic with Dad, they are professional, calm and caring but always have
time to chat and join in with some fun. The communal rooms are well decorated and homely but attention has been paid to safety. Everywhere is clean and fresh, the cleaning staff take great pride and care in their work. The units feel like big families and Dad is very happy, for this I thank each and every one of you from the bottom of my heart.
Reply from Jenna Wood, Marketing Manager at Eastlands

Thank you for your five-star review of Eastlands. We're so glad to hear that your dad is treated with dignity and respect. We certainly have an amazing team at the home.

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Review from Victoria T (Daughter of Resident) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my dad was admitted in December, me and my family have been very happy with the care provided. All the staff are friendly and helpful, from the carers to the administration staff, they all assist wherever possible and do it with a smile and a positive attitude. Dad settled very quickly, which
we were not expecting due to past experiences. I think this is a reflection of the home and the staff and how much care, effort, and hard work they put in, day in and day out.
Reply from Jenna Wood, Exemplar Health Care at Eastlands

Hi Victoria. Thank you for your review of Eastlands. We're really pleased to hear that your Dad has settled at Eastlands and that the team are friendly and helpful. I'll pass your review on - it'll make everyone's day.

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Review from John T (Father of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean and the care persons are pleasant and helpful but there are virtually always nurse and care staff shortages. The turnover of staff indicates something is not right. Too many bad chiefs and not enough Indians. The 9-5 people seem not to care or interact with relatives. Six managers
in a very short period of time. Please appoint someone who knows and cares about the place, not just themselves.
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Current Review Score: 9.4 (9.375)

Overview of Review Score

The Review Score of 9.4 (9.375) out of 10 for Eastlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Eastlands is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for Eastlands is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Debbie Smith

Job Title: Home Manager Joined: 2020

Hi, I'm Debbie, the Home Manager at Eastlands care home in Sutton-in-Ashfield.

Frequently Asked Questions about Eastlands

What types of Care is Eastlands registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eastlands have?

There are 20 Single Rooms.

What are the Facilities & Services at Eastlands?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastlands to the centre of Sutton-in-Ashfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastlands to verify any information. View our terms and conditions. Eastlands has an Enhanced Service - more info.