Hazelgrove Care Home

Excellent care and friendly staff

Hazelgrove is a lovely care home the staff are amazing caring, and very kind I am very pleased with the care my dad recieves he is happy and well cared for I have no concerns the staff and management go above and beyond to help my dad and family members they comfort us when days are hard - Gemma showed us around before my dad came here she explained everything perfectly. This home is the most friendly, caring and understanding home I could wish for. Thankyou to all the staff and management.

Dad stayed at Hazelgrove for a period of 2 weeks post a hospital admission. Nigel and his team took great care of dad and were very attentive from the outset. I visited dad most days and saw first hand how hard the team work to ensure the residents are kept safe and well. There was also plenty of laughter and fun, with staff going the extra mile to engage with the residents. Thankyou from dad and I especially for his magnificent Birthday Cake, puddings galore and 'Knickerbocker Glories'!

Without Hazelgrove, I don't think my husband would be with me today. I recommend Hazelgrove 100% plus

Nigel (manager) had reassured us all from the very first appointment, when he showed us around this beautiful home.

Dad moved into Hazelgrove 2 weeks ago. All the staff were so reassuring. Dad has settled so well. The staff are super friendly, and nothing is too much trouble. We chose Hazelgrove for the lovely, homely feel, and wanted somewhere that dad could engage in activities, and he definitely is. The relief to know he is settled and looked after so well is immense. Nigel, admin staff, nurses, carers, kitchen staff and activities leader - Thank you, you are amazing.

Five stars for Hazelgrove Care Home. I've visited my mum here for over a year and the staff are consistently friendly, happy in their work, and treat residents like family. Warm atmosphere, great communication, and genuine care - we're so grateful to you all for all your hard work.

The care and support my mum received at Hazelgrove was truly exceptional. The entire team consistently went above and beyond to support both her and our family, taking the time to ensure she settled in comfortably and helping us navigate the transition.

I would like to extend a special thank you to April, Chris, Antonio, Grace, and Sophia for their unwavering presence and dedication. Additionally, the activities and events organised by Vicky brought a wonderful sense of joy to the residents' daily lives, and Nigel was always a welcoming and helpful presence upon our arrival.

We are deeply grateful to everyone at Hazelgrove for the genuine love and compassion shown to our mother. You will all be greatly missed.

I have been visiting my friend since she come to reside at Hazelgrove on November 2025. The atmosphere is always so pleasant and happy. The care home is clean, loads of brand new facilities and feels so homey. You are greeted by staff and management with genuine friendliness and professionalism.

When we first came around to look at Hazelgrove we knew straight away that we want to live there it is a lovely home and everyone of the staff is very friendly and caring towards mum and ourselves it is very clean and well kept mum enjoys join in with the activities and having her hair done.

It has been such a relief to find this lovely place. The management and staff have been kind, accommodating and considerate from day 1. Knowing mum is safe and cared for 24/7 is so reassuring. Obviously mum would love to return home but Hazelgrove is the next best thing until then.

My wife has been a resident for almost 3 months now and I am constantly impressed and reassured by the friendliness and efficiency of the manager and staff. Everyone addresses my wife by her christian name, and interacts with her professionally, in a way that respects her dignity throughout times which sometimes must be difficult for them, given the nature of dementia. The facilities and furniture look virtually new, clean and hygeinic. I'm really happy with the way my wife is being cared for.

Hazelgrove is always very friendly and welcoming. The staff are very caring & always happy. So it's a lovely atmosphere. I visit my mum at least twice a week, and she always seems happy & looks well looked after.

This care home is an example of care at its highest level.

Brilliant care home. All staff are kind and caring.

I'm always impressed by the many varied activities on offer at Hazelgrove, and I love to see the photos on social media of my friend taking part and having fun.

Sadly our experience of Hazelgrove was far from a 10*rating. The 2 stars I have given are for the few genuinely lovely carers. My husband required bariatric care but although advertised as available it was in fact sadly lacking. The nursing care particularly was woefully inadequate in my opinion. We had serious misgivings about a number of health and safety aspects which have been brought to the attention of the management who have been dismissive of our concerns. The Manager (who has now left) was extremely rude, and disrespectful to myself and family members. After my husband passed away we received no condolences from the Manager or Milford Care Group for 7 weeks and only then because they had to acknowledge my complaint, which I find shockingly unprofessional.

Hazelgrove and your team are doing a great job!!

This care home has made the transition from my mother-in-law's home environment to a care-nursing home very easy. Everyone is very friendly, and as time has gone on, we feel ourselves and our mother-in-law have joined a whole new family and friends. The environment is light, welcoming and full of activity and fun.

My mum has been in the home for 3 weeks she is 100% better than when discharged from hospital to the point where she is going to try independent living (with help) she has loved every minute here and I would recommend it to anyone - The staff are marvelous and very caring.