Hazelgrove Care Home

Farley's Lane, Hucknall, Nottingham NG15 6DY
Review Us
Top 20 carehome certificate
9.9 69 Reviews
  • Hazelgrove Care Home, Nottingham
Hazelgrove is a purpose-built Care Home set in easily accessible gardens close to the town of Hucknall.

At Hazelgrove residents are cared for in a Homely environment with carers and nurses working alongside the residents, their families and other professionals to achieve the best outcomes.   

Activities at Hazelgrove are varied, ranging from riverboat trips and walks in the park, to karaoke, keep-fit classes, carpet boules and bingo in the main lounge. Residents wanting to relax can enjoy watching the fish in the large tank or can visit the cosy reminiscence lounge lovingly decorated to evoke memories of yester-year.

Resident’s and their families can also enjoy the carefully designed patio garden which includes a sensory garden and reminiscence area – a wonderful, therapeutic feature for those with Dementia.

Other facilities include delicious home cooked meals to suit every diet, visiting hairdresser and chiropodist and much more…
Show Hazelgrove Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Nigel Allen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Hazelgrove Care Home Reviews (69)

9.9

Hazelgrove Care Home has a Review Score of 9.9 (9.876) out of 10, based on 21 reviews in the last 2 years.
Over all time Hazelgrove Care Home has 69 reviews.

Overall Experience
  • 56
  • 12
  • 0
  • 1
  • 0
Date Published
  • 69
  • 8
  • 14
  • 21
  • 48
Reviewer Connection to Hazelgrove Care Home
  • 20
  • 9
  • 8
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 69, showing 1-20
Review from Maxine E (Stepdaughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care home. All staff are kind and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joy R (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend (monthly). My friend has been here now nearly 2 years. She was very poorly when she first arrived, but is now thriving and absolutely loves it here!
I'm always impressed by the many varied activities on offer at Hazelgrove, and I love to see the photos on social media of my friend
taking part and having fun.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie S (Wife of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Sadly our experience of Hazelgrove was far from a 10*rating. The 2 stars I have given are for the few genuinely lovely carers. My husband required bariatric care but although advertised as available it was in fact sadly lacking. The nursing care particularly was woefully inadequate in my opinion. We
had serious misgivings about a number of health and safety aspects which have been brought to the attention of the management who have been dismissive of our concerns. The Manager (who has now left) was extremely rude, and disrespectful to myself and family members. After my husband passed away we received no condolences from the Manager or Milford Care Group for 7 weeks and only then because they had to acknowledge my complaint, which I find shockingly unprofessional.
Reply from Pierre Falleth, Director & Business Manager at Hazelgrove Care Home

Thank you for taking the time to share your views. While we're sorry to hear that the experience did not meet your expectations, the description of our care home does not reflect what we see day to day at Hazelgrove or the feedback we receive from the vast majority of families.We take every concern seriously. All concerns are thoroughly investigated, as were yours, and responded to in full. Where an investigation finds no evidence to support a concern, this is not a sign of being "dismissive" but of our commitment to responding based on the facts.We expect and promote respectful communication at all times, and our own records and other feedback do not indicate behaviour of the kind described. We remain proud of our team and their dedication to providing safe, compassionate care.We are grateful for people taking the time to give feedback, but unfortunately we do not recognise the description here of our care home or our excellent management team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rob C (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although it was difficult for us to see our mother in a care home setting. We couldn't be happier with Hazelgrove. Mum is settled and well cared for.
Hazelgrove and your team are doing a great job!!
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your review! We appreciate your feedback and look forward seeing you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter-in-law of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has made the transition from my mother-in-law's home environment to a care-nursing home very easy. Everyone is very friendly, and as time has gone on, we feel ourselves and our mother-in-law have joined a whole new family and friends. The environment is light, welcoming and full of activity
and fun.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your wonderful review. We appreciate your feedback and we look forward seeing you again soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline N (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the home for 3 weeks she is 100% better than when discharged from hospital to the point where she is going to try independent living (with help) she has loved every minute here and I would recommend it to anyone - The staff are marvelous and very caring.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your beautiful feedback -it truly means a lot. Your kind words are very encouraging and uplifting! Thanks again for taking the time to share your thoughts.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kirsty W (Granddaughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home to be very welcoming, friendly, clean with an amazing atmosphere.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your wonderful review. We really appreciate it!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeanette W (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Hazelgrove very welcoming with it's family environment. All the staff go beyond with caring for the residents.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your review! We really appreciate it! Looking forward seeing you again soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H D (Daughter-in-law of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law is so happy with the care. She has made good friends. Management are always there to assist and help. All staff are available when needed. She gained weight and is able to walk again. She doesn't spend time in her bedroom because she likes to talk to everyone. Overall, excellent care!
Environment is clean and the food has loads of choices.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your lovely review and kind words. It truly means a lot to us to hear such positive feedback from families. Much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from U U (Sister of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with this care home. My brother is well looked after and all the staff are wonderful.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the lovely review. We look forward seeing you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rahila H (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management have been lovely, warm and welcoming. I have always felt happy and safe here. They all have been helpful and always welcoming, smiling and asking if we need anything, even making the children welcome. I love the way the residents are cared for and involved in daily activities,
the best choice I made.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the beautiful review you shared with us. Your kind words mean a lot to us and we are truly touched by your appreciation.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Trevor H (Brother of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my first visit to Hazelgrove Care Home, I was quickly aware of an enveloping air of a warm atmosphere. The numbers and attitudes of care staff are outstanding features. The example set by management is key. There is a consistency of patience and good humour amongst the entire team. My sister is settled
and contented. She speaks affectionately of carers' attention to detail. She speaks affectionately too of the opportunities for individual and group stimulation. None of her family have worries about her physical, psychological or medical welfare.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your kind and thoughtful review about our care home. Your words mean the world to us and serve as a testament to the dedication and hard work of the entire team. Thank you once again for taking the time to share your experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn S (Daughter of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad received at Hazelgrove Care Home was just the best, the dignity, respect, compassion, the carers, the nurses and management team were just brilliant. I found peace knowing Dad was in safe and capable hands. Dad was comfortable and pain-free. Thank you so much to each and every one of
you, love to you all.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your wonderful review! Your words mean a lot to us and we're thrilled to know you had such a positive experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet S (Wife of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion you gave to my husband was outstanding. You treated all the family with care and dignity at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Husband of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is good. The lounge is excellent. Comfortable chairs and cleanliness is excellent. Health care is excellent, two-way conversation if a problem arises. Staff and managers are great. The meals are good, just about the right size.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

A heartfelt thank you for the wonderful feedback you provided. Much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has had a new lease of life since being at Hazelgrove. She is happy and joins in with all the daily activities - no more panic attacks and trips to A&E. The staff are all very attentive, treating everyone as individuals. Excellent activities lead, always organising activities such as quizzes,
crafts, games, baking, book club and many more. Management are very friendly and approachable. Food is excellent and caters to individual tastes. Furnishings are like home from home. We are very lucky to have been offered a place at Hazelgrove.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful review! Your kind words mean a lot to us, and we're delighted to hear about your positive experience. We appreciate your time and feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K J (Daughter-in-law of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazelgrove is a fantastic care home. Staff are amazing and have a lovely warm, caring and fun attitude. The activities they put on are brilliant. Thank you so much. My relative is so happy living at the home and the staff are a family for her.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you for your wonderful feedback. Your kind words mean a lot to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian P (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazelgrove is simply fantastic. My mum is so happy living here. The staff/carers are brilliant, very kind and always make such great efforts to make everyday special. We are very lucky to have mum living here, she has never been happier.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your beautiful feedback and review. We truly appreciate your kind words and are delighted to know you have such a positive experience with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stacey A (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazelgrove family, my dad has been at Hazelgrove since October, the love and care is just amazing.
There are always activities for everyone to join in. The food is amazing. It is lovely to see everyone so happy.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you for the lovely review and taking the time to share your experience with us. Your kind words are really appreciated and bring joy to our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leslie A (Resident) assisted by family/friend published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love being at Hazelgrove Care Home.
I am very well looked after.
We do loads of activities daily and some nights.
I feel safe at Hazelgrove.
Everything is really clean. The food is amazing. And the staff are really kind and caring.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful review. It really is greatly appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Hazelgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Hazelgrove Care Home is calculated as follows: ( (239 Excellents x 5) + (3 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 250 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelgrove Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hazelgrove Care Home

What types of Care is Hazelgrove Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hazelgrove Care Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hazelgrove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazelgrove Care Home to the centre of Nottingham?

6.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelgrove Care Home to verify any information. View our terms and conditions. Hazelgrove Care Home has an Enhanced Service - more info.