Hazelgrove Care Home

During the last week of her life when she was not aware of anything the love and care was amazing always watching over her and I can't speak highly enough of every member of staff.

Very pleased with the service. Management and staff are friendly and approachable. Nan is very safe and happy.

What a lovely atmosphere - cannot get over the care and attention of everyone. My friend has been made welcome and has been involved with activities and is now one of the family and has a permanent smile. From staff, cleaners, carers, management and kitchen, the standard is first class - immaculate. Cannot wait to visit soon and meet my new friends.

Lovely care home. Lovely carers. Great care home. My brother looks good. Thank you.

My first impression on seeing Hzaelgrove Care home was excellent. I couldn't believe how many staff were on duty and so welcoming to us my brother was very comfortable and settled which was all new to him and to us. It was a bit overwhelming to see how content he looked, the amount of care given whilst we were there was excellent. The staff are very committed to their care roles and I would certainly recommend Hazelgrove Care Home to anyone looking for a warm, friendly caring home, I am extremely happy with everything and especially for my brother residing there.

On visiting the home I found the staff and management to be very welcoming, caring and knowledgeable. Treating the residents with dignity, there always seems to be something going on with the residents and staff involved. Overall it's a very happy place and very well run.

The staff at Hazelgrove Care Home are wonderful.

Mum is looked after really well. They take great care of her and always encourage her to get involved in activities.

I have lived here for some years, but I now feel a lot happier. As we now have a new manager who is making well needed changes and it's a lot better environment for everyone. I said she is the best thing that could have happened to Hazelgrove Care Home.

Very friendly and helpful staff, nothing seems to be a problem. Made my mother very comfortable in her last days and were very considerate to us after my mother passed.

I have multiple sclerosis and find life very challenging. Hazelgrove Care Home have helped me immensely. I have no family and my husband passed away last July. He was my main carer and so I came into Hazelgrove where I look at the staff and residents as my family now.

We have never seen my wife so happy and safe, the two previous care homes were very poor. It ended with my wife back in the hospital after just one day. She had seven falls in one day and was taken back to hospital where she received one to one care for 24 hours per day. Hazelgrove staff and setting are very secure for my wife.

Lovely caring environment.

Feel very reassured that he is being very well cared for, thank you all.

I find the carers to be really caring with the residents and have been really helpful to me when I have had any queries.

Hazelgrove is a wonderful care home. My dad was a resident there for 2 and a half year's before he sadly passed earlier this year. The staff at Hazelgrove offered the utmost care and respect and you could tell by my dad's body language that he felt happy and relaxed. The staff were friendly and supportive to my dad and the family. Thank you so much for all that you did for my dad, it means so much!

Both my parents moved to Hazelgrove in June 2016. Sadly, within a few weeks, my dad died as he was quite poorly. The support and kindness we received from the home at the time were second to none. My mum had remained at the home until her death only a few days ago. She has always been happy and very well cared for. We are extremely happy and grateful for everything the home has done for her.

Although the decor could do with upgrading it's the staff that makes the home with their caring attitude.

After my dad had been in and out of the hospital he soon settled in at Hazelgrove. He seems happy. He likes the food and he likes most of the staff. He always talks about the insulin lady and the chicken lady which make him laugh and makes a fuss of him. Very friendly. When visiting Dad it always has a friendly feel about the place. Smiles all around. Thank you.

I have been very pleased that Gran has remained safe and Covid free in Hazelgrove during the pandemic. We have had regular pictures/updates with activities, occasions and day to day life by email and social media which has been a blessing. We are looking forward to our visit soon now we can be designated visitors. Thank you to all staff for your tireless work during the pandemic and always, you're all amazing.