Hazelgrove Care Home

Farley's Lane, Hucknall, Nottingham NG15 6DY
Review Us
Top 20 carehome certificate
9.9 69 Reviews
  • Hazelgrove Care Home, Nottingham
Hazelgrove is a purpose-built Care Home set in easily accessible gardens close to the town of Hucknall.

At Hazelgrove residents are cared for in a Homely environment with carers and nurses working alongside the residents, their families and other professionals to achieve the best outcomes.   

Activities at Hazelgrove are varied, ranging from riverboat trips and walks in the park, to karaoke, keep-fit classes, carpet boules and bingo in the main lounge. Residents wanting to relax can enjoy watching the fish in the large tank or can visit the cosy reminiscence lounge lovingly decorated to evoke memories of yester-year.

Resident’s and their families can also enjoy the carefully designed patio garden which includes a sensory garden and reminiscence area – a wonderful, therapeutic feature for those with Dementia.

Other facilities include delicious home cooked meals to suit every diet, visiting hairdresser and chiropodist and much more…
Show Hazelgrove Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Nigel Allen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Hazelgrove Care Home Reviews (69)

9.9

Hazelgrove Care Home has a Review Score of 9.9 (9.876) out of 10, based on 21 reviews in the last 2 years.
Over all time Hazelgrove Care Home has 69 reviews.

Overall Experience
  • 56
  • 12
  • 0
  • 1
  • 0
Date Published
  • 69
  • 8
  • 14
  • 21
  • 48
Reviewer Connection to Hazelgrove Care Home
  • 20
  • 9
  • 8
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 69, showing 41-60
Review from C N (Friend of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my friend is receiving at the home. All the staff in the home have been brilliant and attentive in the short period of time he has been with you.
Feel very reassured that he is being very well cared for, thank you all.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for the wonderful review. Always lovely to see you at the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley B (Niece of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers to be really caring with the residents and have been really helpful to me when I have had any queries.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your wonderful review. We always look forward to seeing you in the home.
Take care and see you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah H (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazelgrove is a wonderful care home. My dad was a resident there for 2 and a half year's before he sadly passed earlier this year. The staff at Hazelgrove offered the utmost care and respect and you could tell by my dad's body language that he felt happy and relaxed. The staff were friendly and supportive
to my dad and the family. Thank you so much for all that you did for my dad, it means so much!
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you so much for the wonderful review. We all miss your father and his lovely smile.
Please stay in touch.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley W (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents moved to Hazelgrove in June 2016. Sadly, within a few weeks, my dad died as he was quite poorly. The support and kindness we received from the home at the time were second to none. My mum had remained at the home until her death only a few days ago. She has always been happy and very
well cared for. We are extremely happy and grateful for everything the home has done for her.
Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Thank you for the wonderful review, it was an honour to have known and cared for both your mum and dad, and to be there to support yourself in your time of need in what was a very sensitive time. We will always remember your dad's wink and your mum’s smile.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia A (Wife of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very nice, friendly home, because of Covid visiting has been limited, and each member of staff has worked so hard.
Although the decor could do with upgrading it's the staff that makes the home with their caring attitude.
Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Thank you for your review. We are pleased to inform you that the company has commenced a refurbishment programme. We will pass your kind comments onto our staff. Lorraine Poundall- Registered Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol D (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After my dad had been in and out of the hospital he soon settled in at Hazelgrove. He seems happy. He likes the food and he likes most of the staff. He always talks about the insulin lady and the chicken lady which make him laugh and makes a fuss of him. Very friendly. When visiting Dad it always has
a friendly feel about the place. Smiles all around. Thank you.
Reply from Lorraine Poundall, Care Home Manager at Hazelgrove Care Home

Thank you for your lovely comments, pleased to hear Dad has settled. The team work hard to create that home from home friendly feel so it's so nice to hear that you feel that during your visits, it was also good to meet you in person during one of your visits on such a nice sunny day.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T M (Granddaughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother became a resident a few months before the pandemic struck. Hazelgrove has been amazing keeping the residents happy, entertained and most importantly Covid-free. The staff always greet visitors with a smile and a cheery hello and are always interacting with residents to ensure nobody is
alone. The home is well equipped for home essentials, care, fun and activities and the cats and chickens are loved by residents too.
Reply from Lorraine Poundall, Care Home Manager at Hazelgrove Care Home

Thank you for your lovely comments, it's a pleasure looking after your Gran. The team will continue to work hard hard to maintain a safe environment and keep everyone happy and active.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L F (Relative of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased that Gran has remained safe and Covid free in Hazelgrove during the pandemic. We have had regular pictures/updates with activities, occasions and day to day life by email and social media which has been a blessing. We are looking forward to our visit soon now we can be designated
visitors. Thank you to all staff for your tireless work during the pandemic and always, you're all amazing.
Reply from Lorraine Poundall, Care Home Manager at Hazelgrove Care Home

Thank you for your lovely comment, its a pleasure looking after your gran, enjoy your visits and time with Gran.
We as a team are committed to maintaining a safe environment.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul C (Sister of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At every visit, it has been obvious that all staff treat every patient and incident with a high level of care, consideration and effort to ensure all parties are comfortable, safe and contented. It is also obvious that a high level of thought and effort is applied to providing highly valuable activities.
Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Thank you very much for your kind words. I will feed this back to all staff members.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Granddaughter of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma received end of life care after a battle with Alzheimer's. The carers did a fantastic job and were very caring and went over and above what was expected. They made her final couple of months comfortable and we trusted in their care and capabilities.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Hi
Thank you so much for your wonderful words, we will pass on your thanks to the care staff. It was true pleasure to look after your grandmother. She was such a lovely lady and she will be missed.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rita C (Friend of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was always happy to visit to see my neighbour. Well cared for, looking lovely. As I worked in care and know what to look for, e.g. clean nails, hair always done, but most of all she was well looked after and happy. Thanks to the Manager and team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P G (Husband of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with how my wife is looked after at this care home.
Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Thank you for your kind words. It is always a pleasure to see you when you visit, and we assure you we will continue to work together in the best interest of your wife.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosemary R (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to dementia and a number of physical problems, including losing the ability to stand, my mother needed 24 hr care. We chose Hazelgrove because it was local to her home and, although not as luxurious as some homes, we liked the caring attitude of staff, and the way they welcomed family and pets,
which had been the most important factors in Mum's life. She was unsettled at home and has been equally unsettled at Hazelgrove, but the staff do their best to comfort and cheer her. An important pleasure for her are meals, and she enjoys the nicely laid tables and a wide variety of food. We have raised some concerns with the manager and had excellent responses. My mother's needs are challenging, as are those of other residents, considering these and the physical limitations of the building, the staff provide a very good service, clearly underpinned by a caring and respectful ethos set by the management team.
Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Dear Rosemary,
Thank you for your lovely feedback, and for your positive involvement and engagement with the home. Please be reassured, if you have any further concerns, please do not hesitate to bring this to our attention and we will continue to work together in the best interests of your mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian I (Husband of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the level of care shown to my wife to be exceptionally of a high level. The professional quality by all staff I have met and seen has been of the highest level. The food is of high quality, along with the cleanliness. All residents have a very comfortable environment. The activities given
to residence is beyond reproach by very caring staff members. The control of medicines is of a very high standard management provide a well organised run care home with very friendly control procedures to all employees.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

First of all, thank you for your kind words, we will pass your kind message on to our Care Staff, Kitchen team and Domestic team. We are so pleased that your wife is enjoying the activities we provide, and we hope to continue to provide a high level of service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth S (Wife of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came into Hazelgrove when I could no longer cope with his deteriorating health and difficult behaviour. He has settled very well - much better than I dared to hope. The home is warm and comfortable. The staff are kind and caring and cope with him very well. The food is excellent. Residents
are always given choices. There is a pleasant garden and activities for those who wish to take part. He receives very good physical care from the nurses and local GP.
Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you so much for your kind words,we appreciate you taking the time to provide feedback to us and will of course pass on your comments to our staff. Please do not hesitate to let us know if there is anything more we can do to help your husband settle in.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Seamus S (Husband of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the home to be very clean at all times. The staff are very helpful and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J F (Friend of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ex-neighbour/friend/POA has been very well cared for almost 2 years. She responds well to staff and enjoys her food. Her hair/nails/well-being are monitored and achieved with her permission and with dignity. She recently had a 90th birthday party and the home put a 'turn' on and lovely 'party food'
for her friends.
P.S. No smell of cabbage on entering!
Reply from Samantha Valentino, Admin Manager at Hazelgrove Care Home

Thank you for your positive review, this is very much appreciated. Our chefs do work very hard to ensure that all family members have a good choice of food and are cooked and served to high a standard.


We are glad that your friend enjoyed their 90th Birthday, we also enjoyed the day.


Our carers are very dedicated and person-centred care is very important to us here at Hazelgrove.


It is nice to hear that there is no smell of cabbages on entry to the home! Our domestics pride themselves in maintaining a clean, smell free environment.


Thank you

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bernice Y (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, only ever seen very caring, nice staff.
'Home' cooked meals, very good. It doesn't have the 'smell' of an 'old folks home'.
You are made to feel comfortable when visiting.
Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for your kind words regarding our staff. I will pass on your comments regarding the meals onto our chefs/kitchen staff who take great pride in providing nutritious home cooked food to all our residents. We are pleased that you are made to feel welcome when visiting as this is our aim for all visitors to the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L D (Son of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam always seems very happy when we visit. She seems to be as healthy as is possible and looks like she is cared for. Sometimes she does not seem to be wearing her own clothes but she usually looks clean.
Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for your review, we aim to ensure that all our residents are well cared for and that they are happy and contented with an emphasis on person-centred care. We are sorry that there may have been a mix up regarding clothes and if you would like to contact us we would be happy to discuss this further.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia K (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a small friendly home so residents and staff get to know each other well - family members also join in together having a laugh with residents and staff. Mam has settled well with home and carers. All her needs are met and more. The home and I work together to make Mam's stay a happy one.
Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for your lovely review of our home. It's good to know that Mam has settled in well. Staff members regularly tell us that our residents are like an extension of their own family and in turn this builds good relationships between them, making Hazelgrove a 'Happy' home for everyone.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Hazelgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Hazelgrove Care Home is calculated as follows: ( (239 Excellents x 5) + (3 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 250 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelgrove Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelgrove Care Home to verify any information. View our terms and conditions. Hazelgrove Care Home has an Enhanced Service - more info.