Hazelgrove Care Home

My grandmother became a resident a few months before the pandemic struck. Hazelgrove has been amazing keeping the residents happy, entertained and most importantly Covid-free. The staff always greet visitors with a smile and a cheery hello and are always interacting with residents to ensure nobody is alone. The home is well equipped for home essentials, care, fun and activities and the cats and chickens are loved by residents too.

At every visit, it has been obvious that all staff treat every patient and incident with a high level of care, consideration and effort to ensure all parties are comfortable, safe and contented. It is also obvious that a high level of thought and effort is applied to providing highly valuable activities.

My grandma received end of life care after a battle with Alzheimer's. The carers did a fantastic job and were very caring and went over and above what was expected. They made her final couple of months comfortable and we trusted in their care and capabilities.

Was always happy to visit to see my neighbour. Well cared for, looking lovely. As I worked in care and know what to look for, e.g. clean nails, hair always done, but most of all she was well looked after and happy. Thanks to the Manager and team.

Happy with how my wife is looked after at this care home.

Due to dementia and a number of physical problems, including losing the ability to stand, my mother needed 24 hr care. We chose Hazelgrove because it was local to her home and, although not as luxurious as some homes, we liked the caring attitude of staff, and the way they welcomed family and pets, which had been the most important factors in Mum's life. She was unsettled at home and has been equally unsettled at Hazelgrove, but the staff do their best to comfort and cheer her. An important pleasure for her are meals, and she enjoys the nicely laid tables and a wide variety of food. We have raised some concerns with the manager and had excellent responses. My mother's needs are challenging, as are those of other residents, considering these and the physical limitations of the building, the staff provide a very good service, clearly underpinned by a caring and respectful ethos set by the management team.

I have found the level of care shown to my wife to be exceptionally of a high level. The professional quality by all staff I have met and seen has been of the highest level. The food is of high quality, along with the cleanliness. All residents have a very comfortable environment. The activities given to residence is beyond reproach by very caring staff members. The control of medicines is of a very high standard management provide a well organised run care home with very friendly control procedures to all employees.

My husband came into Hazelgrove when I could no longer cope with his deteriorating health and difficult behaviour. He has settled very well - much better than I dared to hope. The home is warm and comfortable. The staff are kind and caring and cope with him very well. The food is excellent. Residents are always given choices. There is a pleasant garden and activities for those who wish to take part. He receives very good physical care from the nurses and local GP.

I have always found the home to be very clean at all times. The staff are very helpful and caring.

P.S. No smell of cabbage on entering!

You are made to feel comfortable when visiting.

Mam always seems very happy when we visit. She seems to be as healthy as is possible and looks like she is cared for. Sometimes she does not seem to be wearing her own clothes but she usually looks clean.

This is a small friendly home so residents and staff get to know each other well - family members also join in together having a laugh with residents and staff. Mam has settled well with home and carers. All her needs are met and more. The home and I work together to make Mam's stay a happy one.

My mother has been at Hazel Grove for approximately 5 years. During that time she has been extremely well cared for, including times when she has been very ill. The staff are friendly and helpful towards the family and my mother is treated with respect and affection. She has responded well to the friendly, caring environment. She enjoys the food there and being part of a group. The home is clean and tidy and activities are provided. mum also enjoys going out into the garden occasionally with family and the care team. The nursing and care team are highly professional and deliver a high standard of care and support.

The care home is a home from home for Mum. Everyone is so friendly to Mum and all of us. Always listened to and supported. Staff really friendly, patient and still professional. Very supportive to us all when my Dad passed away.

I can only compliment the home on the love and dedication they have to all the residents. My mother has been happy and content there since September 2005 and now she is now 99 years old and continues to be cared for with dignity and respect. Everyone at the home is kind and understanding, The social side at the home really tries to add to the development of the activities available to the residents. I cannot thank them enough for all they have done for myself and my wonderful mum.

Since my parents moved in this time last year following my father's death and mother's illness and operations, the staff have been faultless. They have shown compassion, dignity and always treated them well. I am kept well informed and know that mum is in good hands. We are so glad that we chose Hazel Grove.

The only experience I have is that the rooms would be better if they were a bit larger bearing in mind that most of the residents are wheelchair bound and have to be hoisted to bed etc.

My mum resided at Hazelgrove Care Home for 15 months prior to her death in Dec 2014. We found the staff to be patient and caring and most of them had a brilliant rapport with mum and had a laugh and joke with her. She suffered from dementia and so was not always in the best frame of mind - this was dealt with in an understanding way and she was always treated with dignity. We will always be grateful for the kindness.

Mum was in Hazelgrove Nursing home for end of life care. The staff and management were brilliant and we were very happy with the care provided. Support for us the family was so extremely good. The staff were very patient, caring and would go the extra mile when necessary. The care home also had a nice friendly, welcoming feel to it.