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Hazelgrove Care Home

Farley's Lane, Hucknall, Nottingham, Nottinghamshire NG15 6DY
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She has always been happy and very well cared for. We are extremely happy and gratefulBeverley W(Daughter of Resident/Service User)
Hazelgrove Care Home, Nottingham
I found peace knowing Dad was in safe and capable hands. Dad was comfortable and pain-free.Dawn S(Daughter of Resident/Service User)
Hazelgrove Care Home, Nottingham
Furnishings are like home from home. We are very lucky to have been offered a place at Hazelgrove.A D(Daughter of Resident/Service User)
Hazelgrove Care Home, Nottingham

Hazelgrove is a purpose-built Care Home set in easily accessible gardens close to the town of Hucknall.

At Hazelgrove residents are cared for in a Homely environment with carers and nurses working alongside the residents, their families and other professionals to achieve the best outcomes.

Activities at Hazelgrove are varied, ranging from riverboat trips and walks in the park, to karaoke, keep-fit classes, carpet boules and bingo in the main...  

Care Provided by Hazelgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,310N/A

Contact Hazelgrove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nigel Allen (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Hazelgrove Care Home Reviews (79)

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9.9

Hazelgrove Care Home has a Review Score of 9.9 (9.888) out of 10, based on 24 reviews in the last 2 years. Over all time Hazelgrove Care Home has 79 reviews.

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Showing 79 reviews matching selected criteria
Review from Rita C (Friend of Resident) published on 10 January 2020 Submitted via Postal Card
Overall Experience

Was always happy to visit to see my neighbour. Well cared for, looking lovely. As I worked in care and know what to look for, e.g. clean nails, hair always done, but most of all she was well looked after and happy. Thanks to the Manager and team.

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Review from P G (Husband of Resident) published on 3 January 2020 Submitted via Postal Card
Overall Experience

Happy with how my wife is looked after at this care home.

Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home

Thank you for your kind words. It is always a pleasure to see you when you visit, and we assure you we will continue to work together in the best interest of your wife.

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Review from Rosemary R (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card
Overall Experience

Due to dementia and a number of physical problems, including losing the ability to stand, my mother needed 24 hr care. We chose Hazelgrove because it was local to her home and, although not as luxurious as some homes, we liked the caring attitude of staff, and the way they welcomed family and pets, which had been the most important factors in Mum's life. She was unsettled at home and has been equally unsettled at Hazelgrove, but the staff do their best to comfort and cheer her. An important pleasure for her are meals, and she enjoys the nicely laid tables and a wide variety of food. We have raised some concerns with the manager and had excellent responses. My mother's needs are challenging, as are those of other residents, considering these and the physical limitations of the building, the staff provide a very good service, clearly underpinned by a caring and respectful ethos set by the management team.

Reply from Lorraine Poundall, Registered Manager at Hazelgrove Care Home
Dear Rosemary,

Thank you for your lovely feedback, and for your positive involvement and engagement with the home. Please be reassured, if you have any further concerns, please do not hesitate to bring this to our attention and we will continue to work together in the best interests of your mum.

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Review from Brian I (Husband of Resident) published on 18 December 2019 Submitted via Postal Card
Overall Experience

I have found the level of care shown to my wife to be exceptionally of a high level. The professional quality by all staff I have met and seen has been of the highest level. The food is of high quality, along with the cleanliness. All residents have a very comfortable environment. The activities given to residence is beyond reproach by very caring staff members. The control of medicines is of a very high standard management provide a well organised run care home with very friendly control procedures to all employees.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

First of all, thank you for your kind words, we will pass your kind message on to our Care Staff, Kitchen team and Domestic team. We are so pleased that your wife is enjoying the activities we provide, and we hope to continue to provide a high level of service.

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Review from Elizabeth S (Wife of Resident) published on 16 August 2019 Submitted via Postal Card
Overall Experience

My husband came into Hazelgrove when I could no longer cope with his deteriorating health and difficult behaviour. He has settled very well - much better than I dared to hope. The home is warm and comfortable. The staff are kind and caring and cope with him very well. The food is excellent. Residents are always given choices. There is a pleasant garden and activities for those who wish to take part. He receives very good physical care from the nurses and local GP.

Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you so much for your kind words,we appreciate you taking the time to provide feedback to us and will of course pass on your comments to our staff. Please do not hesitate to let us know if there is anything more we can do to help your husband settle in.

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Review from Seamus S (Husband of Resident) published on 18 January 2019 Submitted via Postal Card
Overall Experience

I have always found the home to be very clean at all times. The staff are very helpful and caring.

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Review from J F (Friend of Resident) published on 4 January 2019 Submitted via Postal Card
Overall Experience
My ex-neighbour/friend/POA has been very well cared for almost 2 years. She responds well to staff and enjoys her food. Her hair/nails/well-being are monitored and achieved with her permission and with dignity. She recently had a 90th birthday party and the home put a 'turn' on and lovely 'party food' for her friends.

P.S. No smell of cabbage on entering!

Reply from Samantha Valentino, Admin Manager at Hazelgrove Care Home

Thank you for your positive review, this is very much appreciated. Our chefs do work very hard to ensure that all family members have a good choice of food and are cooked and served to high a standard.

We are glad that your friend enjoyed their 90th Birthday, we also enjoyed the day.

Our...  

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Review from Bernice Y (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card
Overall Experience
Very caring, only ever seen very caring, nice staff.
'Home' cooked meals, very good. It doesn't have the 'smell' of an 'old folks home'.

You are made to feel comfortable when visiting.

Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for your kind words regarding our staff. I will pass on your comments regarding the meals onto our chefs/kitchen staff who take great pride in providing nutritious home cooked food to all our residents. We are pleased that you are made to feel welcome when visiting as this is our aim for all visitors to the home.

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Review from L D (Son of Resident) published on 17 December 2018 Submitted via Postal Card
Overall Experience

Mam always seems very happy when we visit. She seems to be as healthy as is possible and looks like she is cared for. Sometimes she does not seem to be wearing her own clothes but she usually looks clean.

Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for your review, we aim to ensure that all our residents are well cared for and that they are happy and contented with an emphasis on person-centred care. We are sorry that there may have been a mix up regarding clothes and if you would like to contact us we would be happy to discuss this further.

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Review from Patricia K (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card
Overall Experience

This is a small friendly home so residents and staff get to know each other well - family members also join in together having a laugh with residents and staff. Mam has settled well with home and carers. All her needs are met and more. The home and I work together to make Mam's stay a happy one.

Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for your lovely review of our home. It's good to know that Mam has settled in well. Staff members regularly tell us that our residents are like an extension of their own family and in turn this builds good relationships between them, making Hazelgrove a 'Happy' home for everyone.

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Review from Thea T (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card
Overall Experience

My mother has been at Hazel Grove for approximately 5 years. During that time she has been extremely well cared for, including times when she has been very ill. The staff are friendly and helpful towards the family and my mother is treated with respect and affection. She has responded well to the friendly, caring environment. She enjoys the food there and being part of a group. The home is clean and tidy and activities are provided. mum also enjoys going out into the garden occasionally with family and the care team. The nursing and care team are highly professional and deliver a high standard of care and support.

Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care Home

Thank you for sending us this kind review and we will pass your comments onto the staff. It is good to know that after five years you are happy with all aspects of the service that we provide. At Hazelgrove we like to ensure a homely environment for all our residents whilst taking into account...  

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Review from H S (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card
Overall Experience

The care home is a home from home for Mum. Everyone is so friendly to Mum and all of us. Always listened to and supported. Staff really friendly, patient and still professional. Very supportive to us all when my Dad passed away.

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Review from Ann (Daughter of Resident) published on 9 April 2018 Submitted via Website
Overall Experience

I can only compliment the home on the love and dedication they have to all the residents. My mother has been happy and content there since September 2005 and now she is now 99 years old and continues to be cared for with dignity and respect. Everyone at the home is kind and understanding, The social side at the home really tries to add to the development of the activities available to the residents. I cannot thank them enough for all they have done for myself and my wonderful mum.

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Review from Simon D (Son of Resident) published on 20 June 2017 Submitted via Postal Card
Overall Experience

Since my parents moved in this time last year following my father's death and mother's illness and operations, the staff have been faultless. They have shown compassion, dignity and always treated them well. I am kept well informed and know that mum is in good hands. We are so glad that we chose Hazel Grove.

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Review from Paul R (Husband of Resident) published on 9 December 2016 Submitted via Postal Card
Overall Experience

The only experience I have is that the rooms would be better if they were a bit larger bearing in mind that most of the residents are wheelchair bound and have to be hoisted to bed etc.

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Review from Anne M (Daughter of Resident) published on 13 January 2016 Submitted via Postal Card
Overall Experience

My mum resided at Hazelgrove Care Home for 15 months prior to her death in Dec 2014. We found the staff to be patient and caring and most of them had a brilliant rapport with mum and had a laugh and joke with her. She suffered from dementia and so was not always in the best frame of mind - this was dealt with in an understanding way and she was always treated with dignity. We will always be grateful for the kindness.

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Review from D P (Son of Resident) published on 6 January 2016 Submitted via Postal Card
Overall Experience

Mum was in Hazelgrove Nursing home for end of life care. The staff and management were brilliant and we were very happy with the care provided. Support for us the family was so extremely good. The staff were very patient, caring and would go the extra mile when necessary. The care home also had a nice friendly, welcoming feel to it.

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Review from C M (Daughter of Resident) published on 4 January 2016 Submitted via Postal Card
Overall Experience
My mother was happy at Hazelgrove. The staff were friendly and caring. My mother had dementia and they were so patient and kind, even when occasionally, she was less than co-operative.
She was in the care home less than five years almost and we, her family, were always made to feel welcome and were kept informed at all times.

In her final week when she was on end-of-life care, their attention to her every need was exemplary. We couldn't have wished for more.

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Review from Barrie S (Son of Resident) published on 18 December 2015 Submitted via Postal Card
Overall Experience

My mum and dad have received wonderful care at the home. All the staff, carers, management, cleaners etc. all work incredibly hard and always go that extra mile. Care is present 24 hours a day with the carers always being prepared to do anything to help the residents. The atmosphere in the home reflects the wonderful job done by everybody.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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