Hazelgrove Care Home

Farley's Lane, Hucknall, Nottingham NG15 6DY
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9.9 75 Reviews
  • Hazelgrove Care Home, Nottingham
Hazelgrove is a purpose-built Care Home set in easily accessible gardens close to the town of Hucknall.

At Hazelgrove residents are cared for in a Homely environment with carers and nurses working alongside the residents, their families and other professionals to achieve the best outcomes.   

Activities at Hazelgrove are varied, ranging from riverboat trips and walks in the park, to karaoke, keep-fit classes, carpet boules and bingo in the main lounge. Residents wanting to relax can enjoy watching the fish in the large tank or can visit the cosy reminiscence lounge lovingly decorated to evoke memories of yester-year.

Resident’s and their families can also enjoy the carefully designed patio garden which includes a sensory garden and reminiscence area – a wonderful, therapeutic feature for those with Dementia.

Other facilities include delicious home cooked meals to suit every diet, visiting hairdresser and chiropodist and much more…
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Care Provided by Hazelgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Hazelgrove Care Home to confirm what's included and get a personalised quote:

Contact Hazelgrove Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nigel Allen (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Hazelgrove Care Home Reviews (75)

9.9

Hazelgrove Care Home has a Review Score of 9.9 (9.878) out of 10, based on 22 reviews in the last 2 years.
Over all time Hazelgrove Care Home has 75 reviews.

Overall Experience
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Date Published
  • 75
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Reviewer Connection to Hazelgrove Care Home
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Total of 75, showing 61-75
Review from Elizabeth S (Wife of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came into Hazelgrove when I could no longer cope with his deteriorating health and difficult behaviour. He has settled very well - much better than I dared to hope. The home is warm and comfortable. The staff are kind and caring and cope with him very well. The food is excellent. Residents
are always given choices. There is a pleasant garden and activities for those who wish to take part. He receives very good physical care from the nurses and local GP.
Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care HomeThank you so much for your kind words,we appreciate you taking the time to provide feedback to us and will of course pass on your comments to our staff. Please do not hesitate to let us know if there is anything more we can do to help your husband settle in.
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Review from Seamus S (Husband of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the home to be very clean at all times. The staff are very helpful and caring.
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Review from J F (Friend of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ex-neighbour/friend/POA has been very well cared for almost 2 years. She responds well to staff and enjoys her food. Her hair/nails/well-being are monitored and achieved with her permission and with dignity. She recently had a 90th birthday party and the home put a 'turn' on and lovely 'party food'
for her friends.
P.S. No smell of cabbage on entering!
Reply from Samantha Valentino, Admin Manager at Hazelgrove Care HomeThank you for your positive review, this is very much appreciated. Our chefs do work very hard to ensure that all family members have a good choice of food and are cooked and served to high a standard.

We are glad that your friend enjoyed their 90th Birthday, we also enjoyed the day.

Our carers are very dedicated and person-centred care is very important to us here at Hazelgrove.

It is nice to hear that there is no smell of cabbages on entry to the home! Our domestics pride themselves in maintaining a clean, smell free environment.

Thank you
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Review from Bernice Y (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, only ever seen very caring, nice staff.
'Home' cooked meals, very good. It doesn't have the 'smell' of an 'old folks home'.
You are made to feel comfortable when visiting.
Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care HomeThank you for your kind words regarding our staff. I will pass on your comments regarding the meals onto our chefs/kitchen staff who take great pride in providing nutritious home cooked food to all our residents. We are pleased that you are made to feel welcome when visiting as this is our aim for all visitors to the home.
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Review from L D (Son of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam always seems very happy when we visit. She seems to be as healthy as is possible and looks like she is cared for. Sometimes she does not seem to be wearing her own clothes but she usually looks clean.
Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care HomeThank you for your review, we aim to ensure that all our residents are well cared for and that they are happy and contented with an emphasis on person-centred care. We are sorry that there may have been a mix up regarding clothes and if you would like to contact us we would be happy to discuss this further.
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Review from Patricia K (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a small friendly home so residents and staff get to know each other well - family members also join in together having a laugh with residents and staff. Mam has settled well with home and carers. All her needs are met and more. The home and I work together to make Mam's stay a happy one.
Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care HomeThank you for your lovely review of our home. It's good to know that Mam has settled in well. Staff members regularly tell us that our residents are like an extension of their own family and in turn this builds good relationships between them, making Hazelgrove a 'Happy' home for everyone.
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Review from Thea T (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Hazel Grove for approximately 5 years. During that time she has been extremely well cared for, including times when she has been very ill. The staff are friendly and helpful towards the family and my mother is treated with respect and affection. She has responded well to the friendly,
caring environment. She enjoys the food there and being part of a group. The home is clean and tidy and activities are provided. mum also enjoys going out into the garden occasionally with family and the care team. The nursing and care team are highly professional and deliver a high standard of care and support.
Reply from Catherine Naj-Dyke, Administration Manager at Hazelgrove Care HomeThank you for sending us this kind review and we will pass your comments onto the staff. It is good to know that after five years you are happy with all aspects of the service that we provide. At Hazelgrove we like to ensure a homely environment for all our residents whilst taking into account their individual needs. Hopefully, it won't be too long before spring arrives and Mum will be able to enjoy going out in the garden again!
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Review from H S (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is a home from home for Mum. Everyone is so friendly to Mum and all of us. Always listened to and supported. Staff really friendly, patient and still professional. Very supportive to us all when my Dad passed away.
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Review from Ann (Daughter of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only compliment the home on the love and dedication they have to all the residents. My mother has been happy and content there since September 2005 and now she is now 99 years old and continues to be cared for with dignity and respect. Everyone at the home is kind and understanding, The social
side at the home really tries to add to the development of the activities available to the residents. I cannot thank them enough for all they have done for myself and my wonderful mum.
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Review from Simon D (Son of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my parents moved in this time last year following my father's death and mother's illness and operations, the staff have been faultless. They have shown compassion, dignity and always treated them well. I am kept well informed and know that mum is in good hands. We are so glad that we chose Hazel
Grove.
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Review from Paul R (Husband of Resident) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only experience I have is that the rooms would be better if they were a bit larger bearing in mind that most of the residents are wheelchair bound and have to be hoisted to bed etc.
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Review from Anne M (Daughter of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum resided at Hazelgrove Care Home for 15 months prior to her death in Dec 2014. We found the staff to be patient and caring and most of them had a brilliant rapport with mum and had a laugh and joke with her. She suffered from dementia and so was not always in the best frame of mind - this was
dealt with in an understanding way and she was always treated with dignity. We will always be grateful for the kindness.
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Review from D P (Son of Resident) published on 6 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was in Hazelgrove Nursing home for end of life care. The staff and management were brilliant and we were very happy with the care provided. Support for us the family was so extremely good. The staff were very patient, caring and would go the extra mile when necessary. The care home also had a nice
friendly, welcoming feel to it.
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Review from C M (Daughter of Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was happy at Hazelgrove. The staff were friendly and caring. My mother had dementia and they were so patient and kind, even when occasionally, she was less than co-operative.
She was in the care home less than five years almost and we, her family, were always made to feel welcome and were
kept informed at all times.
In her final week when she was on end-of-life care, their attention to her every need was exemplary. We couldn't have wished for more.
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Review from Barrie S (Son of Resident) published on 18 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad have received wonderful care at the home. All the staff, carers, management, cleaners etc. all work incredibly hard and always go that extra mile. Care is present 24 hours a day with the carers always being prepared to do anything to help the residents. The atmosphere in the home reflects
the wonderful job done by everybody.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Hazelgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Hazelgrove Care Home is calculated as follows: ( (250 Excellents x 5) + (1 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 262 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelgrove Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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