Hazelgrove Care Home

Farley's Lane, Hucknall, Nottingham NG15 6DY
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Top 20 carehome certificate
10 66 Reviews
  • Hazelgrove Care Home, Nottingham
Hazelgrove is a purpose-built Care Home set in easily accessible gardens close to the town of Hucknall.

At Hazelgrove residents are cared for in a Homely environment with carers and nurses working alongside the residents, their families and other professionals to achieve the best outcomes.   

Activities at Hazelgrove are varied, ranging from riverboat trips and walks in the park, to karaoke, keep-fit classes, carpet boules and bingo in the main lounge. Residents wanting to relax can enjoy watching the fish in the large tank or can visit the cosy reminiscence lounge lovingly decorated to evoke memories of yester-year.

Resident’s and their families can also enjoy the carefully designed patio garden which includes a sensory garden and reminiscence area – a wonderful, therapeutic feature for those with Dementia.

Other facilities include delicious home cooked meals to suit every diet, visiting hairdresser and chiropodist and much more…

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Nigel Allen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Hazelgrove Care Home Reviews (66)

Total of 66, showing 21-40
10

Hazelgrove Care Home has a Review Score of 10 (9.996) out of 10, based on 23 reviews in the last 2 years. Over all time Hazelgrove Care Home has 66 reviews.

Overall Experience

  • 54
  • 12
  • 0
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Date Published

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Review from Stuart F (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long decline in her own home suffering multiple falls and terrible anxiety then hospital for over 3 months we were more than just worried what lay ahead for Mum! We made an unplanned visit to Hazelgrove, it was a friendly, warm, loving, caring place to be with, lots of involving activities for
residents and happy staff all clear to see. We did not think we would see Mum laugh, dance, and smile again! But after only two months of being part of Hazelgrove family Mum is doing all of those things and more. She is as happy as can be and so are we.
I feel I am Mum's son once again. Thank you Hazelgrove.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful review and the valuable feedback. It's an absolute pleasure to have you visit and we are looking forward to see you again soon.

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Review from R B (Friend of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant care home with excellent management and staff. It's a real pleasure to visit my friend every week and see the happy atmosphere and how well looked after my friend is! Highly recommend!

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you for the fantastic feedback! Your thoughtful remarks are greatly appreciated and we look forward to see you again soon.

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Review from E W (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding - never thought we would find a care home with such great, caring people, all the staff are so happy in their work. The manager is always available to support the staff, visits, and residents.
My mum has settled in really well and enjoys joining in all the activities, it is so good to see
my mum so happy.
It's definitely a Hazelgrove family.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your lovely review, we really appreciate your comments, and we look forward to seeing you very soon.

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Review from S H (Friend of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend and was yet again amazed and very happy to see the resident doing the most amazing activities.
Well done, Hazelgrove, for showing me that care homes aren't all the same drab places.
Keep up the fantastic work.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful review! We look forward to having you visit with us in the future.

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Review from Avis G (Sister of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has resided in this care home for three years and the love and attention has been absolutely great. Helps me so much to be aware of that. Took a lot of worry away from me.
During the last week of her life when she was not aware of anything the love and care was amazing always watching over
her and I can't speak highly enough of every member of staff.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

We were blessed to share some very special memories with your sister, and we miss her beautiful smile.
Thank you for your lovely review.

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Review from M B (Granddaughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service. Management and staff are friendly and approachable. Nan is very safe and happy.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Hi, thank you for your lovely review, we look forward to seeing you soon.

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Review from Janet B (Friend of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely atmosphere - cannot get over the care and attention of everyone. My friend has been made welcome and has been involved with activities and is now one of the family and has a permanent smile. From staff, cleaners, carers, management and kitchen, the standard is first class - immaculate.
Cannot wait to visit soon and meet my new friends.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for the wonderful review, and your kind words. We are indeed one big happy family, and we all look forward to seeing you again soon.

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Review from Gary P (Brother of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Lovely carers. Great care home. My brother looks good. Thank you.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Many thanks for the lovely review, we hope to see you soon.

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Review from Susan H (Sister of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression on seeing Hzaelgrove Care home was excellent. I couldn't believe how many staff were on duty and so welcoming to us my brother was very comfortable and settled which was all new to him and to us. It was a bit overwhelming to see how content he looked, the amount of care given whilst
we were there was excellent. The staff are very committed to their care roles and I would certainly recommend Hazelgrove Care Home to anyone looking for a warm, friendly caring home, I am extremely happy with everything and especially for my brother residing there.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

We appreciate your wonderful review, and we are delighted to hear that you feel happy with the care provided for your brother.

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Review from Andrew N (Friend of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting the home I found the staff and management to be very welcoming, caring and knowledgeable. Treating the residents with dignity, there always seems to be something going on with the residents and staff involved. Overall it's a very happy place and very well run.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your kind words. We hope you can join us for the upcoming events at Hazelgrove. We have lots of wonderful things planned for the year ahead.

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Review from Richard L (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Hazelgrove Care Home are wonderful.

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Review from Sharon D (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after really well. They take great care of her and always encourage her to get involved in activities.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your lovely review. We look forward to seeing you soon.

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Review from Phillip N (Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for some years, but I now feel a lot happier. As we now have a new manager who is making well needed changes and it's a lot better environment for everyone. I said she is the best thing that could have happened to Hazelgrove Care Home.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you so much for your wonderful review. We are so pleased you feel happy at Hazelgrove.

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Review from Michael L (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful staff, nothing seems to be a problem. Made my mother very comfortable in her last days and were very considerate to us after my mother passed.

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Review from E B (Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have multiple sclerosis and find life very challenging. Hazelgrove Care Home have helped me immensely. I have no family and my husband passed away last July. He was my main carer and so I came into Hazelgrove where I look at the staff and residents as my family now.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Hi
Thank you for the wonderful review. We are so pleased you are a part of the Hazelgrove family.

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Review from Michael F (Husband of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have never seen my wife so happy and safe, the two previous care homes were very poor. It ended with my wife back in the hospital after just one day. She had seven falls in one day and was taken back to hospital where she received one to one care for 24 hours per day. Hazelgrove staff and setting
are very secure for my wife.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you so much for the wonderful review. We hope to see you very soon.

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Review from S H (Daughter-in-law of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring environment.

Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your feedback. We look forward to see you again.

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Review from C N (Friend of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my friend is receiving at the home. All the staff in the home have been brilliant and attentive in the short period of time he has been with you.
Feel very reassured that he is being very well cared for, thank you all.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for the wonderful review. Always lovely to see you at the home.

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Review from Lesley B (Niece of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers to be really caring with the residents and have been really helpful to me when I have had any queries.

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your wonderful review. We always look forward to seeing you in the home.
Take care and see you soon.

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Review from Sarah H (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelgrove is a wonderful care home. My dad was a resident there for 2 and a half year's before he sadly passed earlier this year. The staff at Hazelgrove offered the utmost care and respect and you could tell by my dad's body language that he felt happy and relaxed. The staff were friendly and supportive
to my dad and the family. Thank you so much for all that you did for my dad, it means so much!

Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you so much for the wonderful review. We all miss your father and his lovely smile.
Please stay in touch.

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Current Review Score: 10.0 (9.996)

Overview of Review Score

The Review Score of 10 (9.996) out of 10 for Hazelgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.996 for Hazelgrove Care Home is calculated as follows: ( (275 Excellents x 5) + (1 Goods x 4) ) ÷ 276 Ratings = 4.996

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazelgrove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (1)

Camelia

Camelia Bran

Job Title: Registered Home Manager

I have worked in care for over 17 years, in various roles, working my way up to Registered Manager over the years. I believe it’s important to lead by example and to play an effective role within the service making sure we provide a loving and caring environment for our residents.


My work is my passion – it’s more than a job, it’s a way of life. I feel most privileged to be able to make a difference in people’s everyday lives.


Here at Hazelgrove, we want to create a “home from home” where residents, their families and staff live and work together in a family environment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelgrove Care Home to verify any information. View our terms and conditions. Hazelgrove Care Home has an Enhanced Service - more info.