Hazelgrove Care Home

Farley's Lane, Hucknall, Nottingham NG15 6DY
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9.9 69 Reviews
  • Hazelgrove Care Home, Nottingham
Hazelgrove is a purpose-built Care Home set in easily accessible gardens close to the town of Hucknall.

At Hazelgrove residents are cared for in a Homely environment with carers and nurses working alongside the residents, their families and other professionals to achieve the best outcomes.   

Activities at Hazelgrove are varied, ranging from riverboat trips and walks in the park, to karaoke, keep-fit classes, carpet boules and bingo in the main lounge. Residents wanting to relax can enjoy watching the fish in the large tank or can visit the cosy reminiscence lounge lovingly decorated to evoke memories of yester-year.

Resident’s and their families can also enjoy the carefully designed patio garden which includes a sensory garden and reminiscence area – a wonderful, therapeutic feature for those with Dementia.

Other facilities include delicious home cooked meals to suit every diet, visiting hairdresser and chiropodist and much more…
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Nigel Allen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)

Hazelgrove Care Home Reviews (69)

9.9

Hazelgrove Care Home has a Review Score of 9.9 (9.876) out of 10, based on 21 reviews in the last 2 years.
Over all time Hazelgrove Care Home has 69 reviews.

Overall Experience
  • 56
  • 12
  • 0
  • 1
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Date Published
  • 69
  • 8
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  • 21
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Reviewer Connection to Hazelgrove Care Home
  • 20
  • 9
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  • 5
  • 4
  • 4
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  • 2
  • 1
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Total of 69, showing 21-40
Review from M L (Grandson of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our grandmother is very happy here. Can't find anything wrong with Hazelgrove, the staff are very friendly and should be proud of their service. Thank you.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your wonderful review. We look forward to seeing you again soon.

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Review from Lynn H (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for around 2 months. Every time I visit no matter what time of day it is everyone is busy in some way. They do some wonderful activities, eg. painting, crafts, helping with cleaning. They even have their own choir.
The carers are lovely, very attentive, polite, and do a wonderful
job. The rooms are beautifully decorated and kept nice and clean.
They go on plenty of trips and do lots of different concerts. My mum has really settled in thanks to all there.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful feedback. We look forward to seeing you soon.

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Review from Deborah K (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Awesome! a fantastic team of genuinely caring people!
If you are looking for a care home, visit Hazelgrove first. This is the one you should set your standards by. The genuine care by all the staff at Hazelgrove stands out from the minute you enter. Just listening to how the staff interact with patients
and each other, listening to the love, laughter and singing (lots of singing) makes it such a happy, warm and welcoming place.
I live 125 miles away and knowing that Mum is safe, happy and being well cared for was paramount! At 97, despite illness, Mum is enjoying a new lease of life (as evidenced by Hazelgrove's social media page!). Thank you so much Team Hazelgrove!
The only reason I felt obliged to give the room 4 stars, was they are not ensuite but Mum's is absolutely lovely and an ensuite was not necessary anyway!
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you for the wonderful review. We hope to see you soon.

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Review from Stuart F (Son of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a long decline in her own home suffering multiple falls and terrible anxiety then hospital for over 3 months we were more than just worried what lay ahead for Mum! We made an unplanned visit to Hazelgrove, it was a friendly, warm, loving, caring place to be with, lots of involving activities for
residents and happy staff all clear to see. We did not think we would see Mum laugh, dance, and smile again! But after only two months of being part of Hazelgrove family Mum is doing all of those things and more. She is as happy as can be and so are we.
I feel I am Mum's son once again. Thank you Hazelgrove.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful review and the valuable feedback. It's an absolute pleasure to have you visit and we are looking forward to see you again soon.

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Review from R B (Friend of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A brilliant care home with excellent management and staff. It's a real pleasure to visit my friend every week and see the happy atmosphere and how well looked after my friend is! Highly recommend!
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you for the fantastic feedback! Your thoughtful remarks are greatly appreciated and we look forward to see you again soon.

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Review from E W (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding - never thought we would find a care home with such great, caring people, all the staff are so happy in their work. The manager is always available to support the staff, visits, and residents.
My mum has settled in really well and enjoys joining in all the activities, it is so good to see
my mum so happy.
It's definitely a Hazelgrove family.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your lovely review, we really appreciate your comments, and we look forward to seeing you very soon.

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Review from S H (Friend of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my friend and was yet again amazed and very happy to see the resident doing the most amazing activities.
Well done, Hazelgrove, for showing me that care homes aren't all the same drab places.
Keep up the fantastic work.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for the wonderful review! We look forward to having you visit with us in the future.

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Review from Avis G (Sister of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has resided in this care home for three years and the love and attention has been absolutely great. Helps me so much to be aware of that. Took a lot of worry away from me.
During the last week of her life when she was not aware of anything the love and care was amazing always watching over
her and I can't speak highly enough of every member of staff.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

We were blessed to share some very special memories with your sister, and we miss her beautiful smile.
Thank you for your lovely review.

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Review from M B (Granddaughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service. Management and staff are friendly and approachable. Nan is very safe and happy.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Hi, thank you for your lovely review, we look forward to seeing you soon.

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Review from Janet B (Friend of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely atmosphere - cannot get over the care and attention of everyone. My friend has been made welcome and has been involved with activities and is now one of the family and has a permanent smile. From staff, cleaners, carers, management and kitchen, the standard is first class - immaculate.
Cannot wait to visit soon and meet my new friends.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for the wonderful review, and your kind words. We are indeed one big happy family, and we all look forward to seeing you again soon.

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Review from Gary P (Brother of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. Lovely carers. Great care home. My brother looks good. Thank you.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Many thanks for the lovely review, we hope to see you soon.

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Review from Susan H (Sister of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression on seeing Hzaelgrove Care home was excellent. I couldn't believe how many staff were on duty and so welcoming to us my brother was very comfortable and settled which was all new to him and to us. It was a bit overwhelming to see how content he looked, the amount of care given whilst
we were there was excellent. The staff are very committed to their care roles and I would certainly recommend Hazelgrove Care Home to anyone looking for a warm, friendly caring home, I am extremely happy with everything and especially for my brother residing there.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

We appreciate your wonderful review, and we are delighted to hear that you feel happy with the care provided for your brother.

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Review from Andrew N (Friend of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting the home I found the staff and management to be very welcoming, caring and knowledgeable. Treating the residents with dignity, there always seems to be something going on with the residents and staff involved. Overall it's a very happy place and very well run.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your kind words. We hope you can join us for the upcoming events at Hazelgrove. We have lots of wonderful things planned for the year ahead.

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Review from Richard L (Son of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Hazelgrove Care Home are wonderful.
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Review from Sharon D (Daughter of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is looked after really well. They take great care of her and always encourage her to get involved in activities.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you for your lovely review. We look forward to seeing you soon.

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Review from Phillip N (Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for some years, but I now feel a lot happier. As we now have a new manager who is making well needed changes and it's a lot better environment for everyone. I said she is the best thing that could have happened to Hazelgrove Care Home.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you so much for your wonderful review. We are so pleased you feel happy at Hazelgrove.

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Review from Michael L (Son of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and helpful staff, nothing seems to be a problem. Made my mother very comfortable in her last days and were very considerate to us after my mother passed.
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Review from E B (Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have multiple sclerosis and find life very challenging. Hazelgrove Care Home have helped me immensely. I have no family and my husband passed away last July. He was my main carer and so I came into Hazelgrove where I look at the staff and residents as my family now.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Hi
Thank you for the wonderful review. We are so pleased you are a part of the Hazelgrove family.

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Review from Michael F (Husband of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have never seen my wife so happy and safe, the two previous care homes were very poor. It ended with my wife back in the hospital after just one day. She had seven falls in one day and was taken back to hospital where she received one to one care for 24 hours per day. Hazelgrove staff and setting
are very secure for my wife.
Reply from Chrissie Hoy, Administration Manager at Hazelgrove Care Home

Thank you so much for the wonderful review. We hope to see you very soon.

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Review from S H (Daughter-in-law of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring environment.
Reply from Camelia Bran, Home Manager at Hazelgrove Care Home

Thank you so much for your feedback. We look forward to see you again.

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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Hazelgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Hazelgrove Care Home is calculated as follows: ( (239 Excellents x 5) + (3 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 250 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelgrove Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

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