The Royal Care Home

Queen Mary's Road, New Rossington, Doncaster DN11 0SN
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9.8 74 Reviews
  • The Royal Care Home, Doncaster
The Royal Care Home specialises in nursing and residential care, including for people with dementia, with fifty-seven en-suite rooms in total, as well as four lounges and two dining rooms.

All care plans are person-centred and include regular visits from GPs, as well as input from other nursing experts and dieticians.

Residents also enjoy a secure sensory garden, designed specifically for people with dementia, as well as a laundry service and wide range of activities.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Sadd (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (57)
  • Single Rooms with Ensuite Wet Room (57)
9.8

The Royal Care Home has a Review Score of 9.8 (9.812) out of 10, based on 39 reviews in the last 2 years.
Over all time The Royal Care Home has 74 reviews.

Overall Experience
  • 60
  • 13
  • 0
  • 1
  • 0
Date Published
  • 74
  • 14
  • 33
  • 39
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Reviewer Connection to The Royal Care Home
  • 34
  • 9
  • 7
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  • 4
  • 3
  • 3
  • 2
  • 1
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  • 1
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Total of 74, showing 1-20
Review from C B (Niece of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Royal always show care and courtesy when dealing with residents and visitors alike. Nothing is too much trouble for them. They tailor activities to suit the interests of the residents.
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Review from S F (Wife of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is always a friendly, welcoming atmosphere when visiting and the staff are caring, kind, helpful and reassuring. My husband, despite his issues, says he is well cared for, comfortable and happy.
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Review from J T (Niece of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with The Royal Care Home has been a wonderful experience. The staff are so friendly and helpful, nothing is too much trouble. They are so caring and have time to talk to the patients and family.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thankyou very much for your wonderful comments, it' s always a pleasure building relationships with residents and their families. Your review will be shared with the team.

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Review from D S (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with The Royal Care Home has been brilliant they are caring and have patience with my husband also taking time to be nice to me.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thankyou very much for your wonderful review, it will be shared with the team who will be thrilled to hear your comments.

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Review from Adele W (Wife of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at The Royal Care Home since March 2024 and he is settled there, and also I am content that he is in the best place he could be. This lovely home is the best I have ever seen, and I have visited many over the years. Visiting here is like seeing the family and I have made many friends
over the last 17 months. The staff are all dedicated and experienced, as well as being kind to my husband and to me. The activities for residents are many and varied, the food is unbelievably good and the atmosphere is happy + reassuring. Thank you a million times to everyone, staff and management, for all you do, but also your friendship.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

What an amazing review, it is wonderful to see all our hard work is appreciated, this will be shared with the team who will be thrilled with your comments. thankyou very much.

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Review from Chris W (Husband of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have waited over 10 months before deciding to send in this review as I wanted it to be based on long term observation and not just initial perceptions. My wife was admitted here last October (2024) after suffering a severe and debilitating stroke which left her with very little speech and only limited
mobility in her left arm and leg. Over this time I can honestly say that the staff and management have been fantastic. There have been days when my wife has been depressed and when she has had issues with her physical condition as is to be expected but the staff have responded positively to all requests for that little extra support when she has needed it. There have been times when the level of support she wanted could only be delivered if she had individual 1 to 1 care 24/7 which is not possible but the carers have inevitably risen to the occasion to provide for her needs and raise her spirits. She could not be in better hands. Thank you all.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind words Chris. They mean the a lot to the team at The Royal.

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Review from E P (Friend of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was 90 today and the home did an afternoon tea and birthday cake for her, which she enjoyed immensely.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind words. They mean a lot to the staffing team at The Royal.

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Review from Vivienne S (Daughter of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel confident my mum is getting the best care and sympathetic attention possible which is most important to the family.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind words. They mean a lot to the staffing team at The Royal.

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Review from Jan H (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is thankfully not the person who left the hospital mid May. He is walking and mobile, no longer bedbound, he is eating, but refused to eat in hospital. He has found peace and contentment. This is all thanks to the staff who have nursed him, spent time with him and listened to him. They understand
him and his brain. Last Friday was his 94th birthday. The Royal and your lovely cook and staff provided a lovely birthday tea with a beautiful cake for him and our family of eight. Two days later, when I visited, he said, 'I am the happiest I have ever been in my life, happy as a lark'. What can I say, this is all thanks to you, amazing and a big thank you.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind words Jan, they mean a lot to the team at The Royal.

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Review from Audrey B (Wife of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Husband only in the care home for about 2 weeks, but in that time, he was well cared for, staff were very approachable and friendly. Nice pleasant surroundings.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind words Audrey, they mean a lot to the team at The Royal.

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Review from Lorna D (Granddaughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and always smiling.
Helpful and caring.
Lovely garden area but could do with a bit more seating for visitors.
My grandmother is treated with respect and given the care she needs.
Thank you
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind words Lorna, they mean a lot to the team at The Royal.

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Review from Helen A (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was cared for at The Royal for about 15 months. The staff were excellent and always treated him with care and kindness, along with us, his family. The food was very good. My only concern was that, due to his health issues, including loss of sight and mobility, it was difficult for Dad to benefit
from the activities. However, I would recommend the royal as a place of excellent care. We are very grateful.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind words Helen, they mean a lot to the team at The Royal.

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Review from Anthony M (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good/positive experience with care/nursing staff and support staff. Facilities good. Security good. Perhaps somewhat understaffed on occasions. Good feedback/reporting of incidents - falls etc. The biggest frustrations were the COVID lockdowns where we lost an opportunity to communicate with Mum whilst
she was still reasonably lucid - this was not a care home issue however!
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind words. They mean a lot to the team at The Royal.

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Review from S H (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum went into the home in December 2024. The care and compassion which the staff gave her was excellent. They were able to understand her needs and deliver. Their patience with her was sometimes above and beyond and we can't thank the staff enough. Unfortunately Mum sadly passed in February 2025,
the aftercare Mum and we received was excellent.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind words. They mean a lot to the team at The Royal.

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Review from P I (Niece of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was with The Royal Care Home for a few days only. I thought the staff were very helpful and kind. He was treated as an individual. I was able to say my goodbyes in privacy in a pleasant room which allowed us both some dignity. He died during the early house of that night but I am so grateful
for that special goodbye. Hospitals do not offer the same chances.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind review. This means a lot to the team at The Royal.

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Review from K R (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to say what a fantastic care home this was for my mother for 2 years, who sadly passed away in December. Nothing was too much trouble. All staff, management, nurses, carers, domestics, and one particular staff member who regularly made us all laugh on many occasions, would like to say a massive
thank you.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind words. The staff at The Royal Care Home greatly appreciate your feedback.

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Review from Irene C (Wife of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Getting use to not having my husband at home, but care is very good and I know he's safe in this care home.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind review. This means a lot to the team at The Royal.

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Review from T R (Son-in-law of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law is a permanent resident at the care home. He was moved from hospital into the care home, he has Alzeimer's condition. The staff and management have been excellent with dad. He can be really bad at times and a handful but staff have the patience of a saint, really appreciate the hard
work they do. Keep up the good work and thanks for everything you do from the family.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind review. This means a lot to the team at The Royal.

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Review from Spencer R (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came in following a stroke in July. The care my mum receives at the care home has been second to none. The whole team go above and beyond for her. Nothing is too much trouble for them. She has been settled since moving in in October.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind review. This means a lot to the team at The Royal.

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Review from Janine H (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always greeted pleasantly. Staff prepared to discuss any care or welfare items or find the information. Mum seems to be happy and settled and cared for. Her room and surroundings (lounges, corridors etc) are clean and well maintained.
Reply from Hayley Sadd, Home Manager at The Royal Care Home

Thank you for your kind review. This means a lot to the team at The Royal.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for The Royal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for The Royal Care Home is calculated as follows: ( (366 Excellents x 5) + (78 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 447 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Royal Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

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Meet the Team (8)

Hayley

Hayley Sadd

Job Title: Home Manager Joined: 2013

Hayley has been a dedicated Home Manager at The Royal Care Home since 2023. Hayley has worked at The Royal since 2013 in various roles. Hayley has a passion for ensuring quality care and a nurturing environment, she oversees the daily operations of the care home, ensuring that all residents receive the highest standard of care.


Hayley's commitment to fostering a compassionate and supportive atmosphere has made her an invaluable leader and a trusted advocate for both staff and residents. Her background in healthcare and her empathetic approach has consistently contributed to the well-being and happiness of everyone in the care home.

Jane

Jane

Job Title: Clinical Deputy Manager Joined: 2023

Jane is the Clinical Deputy Manager at The Royal Care Home, bringing a wealth of experience and specialised training as a Learning Disability Nurse and experience in management. Her expertise in health care and management uniquely positions her to support both the staff and residents effectively. Jane is dedicated to creating a supportive and therapeutic environment, ensuring that the well-being of the residents is prioritised.


Her compassionate leadership and in-depth knowledge make her an invaluable asset to the care home.

Jane

Jane

Job Title: House Keeper Joined: 2014

Jane has been the head housekeeper at The Royal Care Home since 2024 however has been a part of the team since 2014. With a meticulous eye for detail and a commitment to maintaining a clean and comfortable environment, she ensures the highest standards of cleanliness and hygiene throughout the facility. Jane's dedication and hard work have made her an essential part of the team, greatly contributing to the health and well-being of the residents. Her friendly demeanour and proactive approach to housekeeping have earned her the respect and admiration of both colleagues and residents alike.

Scott

Scott

Job Title: Maintenance Joined: 2022

Scott is the maintenance supervisor at The Royal Care Home, where he has earned a reputation for his reliability and expertise. Responsible for ensuring the facility's safety and functionality, Scott handles everything from routine repairs to emergency fixes with efficiency and skill. His proactive approach to maintenance and his quick problem-solving abilities keep the care home running smoothly.


Scott's dedication to maintaining a safe and comfortable environment for residents and staff alike makes him an indispensable member of the team.

Natasha

Natasha

Job Title: Clinical Lead Joined: 2024

Natasha is the Clinical Lead at The Royal Care Home, bringing a wealth of experience and specialised training as a Registered General Nurse. Her expertise in health care uniquely positions her to support both the staff and residents effectively. Natasha is dedicated to creating a supportive and therapeutic environment, ensuring that the mental and emotional well-being of the residents is prioritised. Her compassionate leadership and in-depth knowledge of health issues make her an invaluable asset to the care home, fostering a community where everyone feels understood and cared for.

Hayley

Hayley

Job Title: Home Administrator Joined: 2024

Hayley is the Home Administrator at The Royal Care Home, where she plays a pivotal role in overseeing financial operations and administrative functions. With her keen analytical skills and strategic approach, Hayley ensures the smooth running of the care home's business activities, from budgeting and financial planning to resource management. Her expertise and dedication have been instrumental in optimising operational efficiency and supporting the overall mission of providing exceptional care. Hayley's commitment to excellence and her ability to manage complex tasks with ease make her a valuable asset to the team.

Rachael

Rachael

Job Title: Activities Coordinator Joined: 2022

Rachael joined us in 2022 and has been in the role of Activities Co-Ordinator since 2023. She has a passion for ensuring residents receive a balanced activities program full of stimulation and experience.


Rachael has the residents' happiness at the centre of her mind and takes good care in planning group and 1-1 activities to fulfil the residents' needs at The Royal Care Home. She is a valuable member of the team at The Royal Care Home and always brings a smile to the residents, relatives and staff.

Paula

Paula

Job Title: Head of Care Joined: 2011

Paula is Head of Care at The Royal. Paula ensures that the care we provide supports and reflects individuals mental health and physical needs, is culturally appropriate, and is continuously evaluated to ensure compliance with professional guidance and current best practice. Paula works in collaboration with the management and clinical teams, Paula sets standards, develop, and enhance high-quality care provision. Paula is a valued member of the wider clinical leadership Team, driving continued improvement in service delivery and the professional development of the team members.

Frequently Asked Questions about The Royal Care Home

What types of Care is The Royal Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Royal Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at The Royal Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Royal Care Home to the centre of Doncaster?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Royal Care Home to verify any information. View our terms and conditions. The Royal Care Home has an Enhanced Service - more info.