The Royal Care Home

Queen Mary's Road, New Rossington, Doncaster DN11 0SN
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9.8 74 Reviews
  • The Royal Care Home, Doncaster
The Royal Care Home specialises in nursing and residential care, including for people with dementia, with fifty-seven en-suite rooms in total, as well as four lounges and two dining rooms.

All care plans are person-centred and include regular visits from GPs, as well as input from other nursing experts and dieticians.

Residents also enjoy a secure sensory garden, designed specifically for people with dementia, as well as a laundry service and wide range of activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Sadd (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (57)
  • Single Rooms with Ensuite Wet Room (57)

The Royal Care Home Reviews (74)

9.8

The Royal Care Home has a Review Score of 9.8 (9.812) out of 10, based on 39 reviews in the last 2 years.
Over all time The Royal Care Home has 74 reviews.

Overall Experience
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Date Published
  • 74
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Reviewer Connection to The Royal Care Home
  • 34
  • 9
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  • 4
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Total of 74, showing 41-60
Review from H B (Granddaughter of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma has been a resident in this care home now for 8 years, we cannot fault the staff. They go above and beyond and have a real care and passion for what they do. They listen to residents and family members on their residents needs. My grandma before having dementia always had her hair and nails
done perfectly and they ensured this was maintained where possible. It’s the attention to detail which is key and the staff here are amazing at what they do. I would recommend The Royal to everyone.
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Review from A M (Granddaughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t thank the Royal care home enough. My husband's grandad was in for a short time and I absolutely loved hearing his stories about what he had been up to. It's a great care home with great staff - great all-round. I just went to the management for her support in not just caring for my husband's
grandad, but also his family too.
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Review from Lesley C (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently a resident at the Royal and we are so pleased with the care she is receiving. The staff are so caring to my mum, even though she does sometimes have a temper, due to Alzheimer’s. They are also so warm and welcoming to us. The home put on some great activities for the residents and
we love seeing my mum taking part in these on the updates on Facebook. I would definitely recommend the Royal and its amazing staff.
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Review from Jane T (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had a very short stay at the Royal and sadly he passed away on the 12th April 2022. I just wanted to say how impressed we were as a family with the care, respect, and dignity my father received in his final days. I would like to say thank you on behalf of our family for the kindness, care,
and compassion that we received in the days leading up to his passing. This care home is outstanding, thank you again.
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Review from Janet W (Sister of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Slightly lower ratings due to some issues regarding communication, however, we are aware that the pandemic may have attributed to some of this. The staff appeared to be very caring and acted upon concerns when they were raised, also recognising when medical help was needed and contacting the doctors.
My brother appeared to be very fond of the staff who took the time to understand his sense of humour.
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Review from Clive O (Son of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was cared for at The Royal care home between November 2019 and November 2021. Throughout this long period, I was impressed by the dedication shown by all members of staff involved in looking after her. This ranges from the cooks, cleaning staff, carers, and nursing staff, to managers and the
activities coordinator. Unfortunately, during this period, the care home had to follow national guidelines regarding the covid-19 pandemic. The staff adapted and continued in their caring roles and importantly, enabled contact with Mum to continue (although restricted) due to her circumstances. I believe that my mum's generally positive state of mind and health, during much of this time, was due to the caring attitude of the staff who looked after her, as well as the nursing care she received. For this reason, I will always be grateful and would recommend the Royal as a place for quality care.
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Review from Jacqueline G (Daughter of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The girls are very good and work hard.
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Review from Bridget C (Friend of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With bad dementia, the gentleman was treated with dignity and was able to communicate with the staff in a restricted way. But he was happy and settled, enjoying his meals and living the life he was able to, during the pandemic, which he did not understand at all.
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Review from Jennifer E (Daughter of Resident) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into the Royal in March 2021. From that day until Saturday, February 2022 the staff have been fantastic. He was cared for with dignity, love and kindness which my family will never forget. Dad loved having a joke with the staff, who always were approachable and caring towards the family.
Me and my sisters can't praise all the staff enough. Thanks for all the kindness, care and compassion you showed to my dad and us at the end of his life. Thanks to you all.
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Review from Terence B (Husband of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied that this is the right place for my wife. The staff are very courteous and always try to help me as much as they do my wife. I have no reason to doubt their ability to look after my wife and I thank them.
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Review from Gita I (Daughter of Resident) published on 12 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was admitted to the Royal care home as she required end-of-life care. We found the staff were very friendly, approachable, and caring both towards my mum and to her family. The Royal is a clean, comfortable place, they provide some activities (around covid restrictions). Mum enjoyed having
her hair and nails done regularly. I can't praise the staff highly enough for their understanding, care, and compassion. Thank you to all.
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Review from Wendy B (Daughter of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for 8-years. The care that she has received, in this time, is outstanding. The staff are amazing with the care they provide, despite my Mum being difficult to deal with due to dementia. The food is very good and is freshly cooked on a daily basis. Residents have secure
access to a large garden. Highly recommended!
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Review from B M (Husband of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is a resident, but due to covid19 restrictions, unable to have visit. However, able to phone staff for frequent updates on her health and care; staff have been honest with their assessment and gave good feedback.
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Review from Sarah P (Granddaughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana went into this care home in these difficult times, and the staff have been really good. We have been able to visit at the window, and she always looks happy. The staff always keep us up to date with how she is and are always really caring towards her; this made us feel much better, as a family.
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Review from Carol M (Daughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a fall and went into the hospital, because of this, we were advised she has to have some respite. We chose The Royal as its the closest to us. When she went in for her respite, she seemed really happy and settled. The staff and manager were really reassuring. Mum now lives there full time,
the food great, and she's put weight on. We're very happy as a family.
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Review from Karen G (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m so happy with the care the team at The Royal provide for Mum. It’s been a tough year for us, but the whole team have kept the spirits of residents high. Mum has dementia and can be difficult at times. She often needs support to eat. The girls are just amazing, nothing seems to phase them. They’re
obviously very well trained. Nothing’s too much trouble.
Well done to everyone; you are angels.
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Review from Connor G (Friend of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at The Royal go above and beyond to care for all the residents in the home. In these difficult times, they are like family to them. I cannot praise the work they do enough. I know my friend is being cared for and treated with respect.
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Review from Debbie T (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to The Royal in November when she required nursing care, which was not available in her previous care home. All the staff at The Royal have treated my mum with care, kindness and respect at all times and have really taken time getting her settled in. They are all welcoming to us as a family,
listening to any concerns we should have. I would definitely recommend this home to anyone looking for somewhere safe for their family member. I'm so thankful she was here during this Covid pandemic.
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Review from Paul M (Son of Resident) published on 26 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was cared fro by The Royal Care Home and through the most traumatic and awful times we are enduring with coronavirus, the staff without exception have been incredibly caring, warm, kind, thoughtful and professional. Thank you!
Sadly, dad passed away, but his level of care was exemplary.
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Review from Angela (Daughter of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use The Royal for respite care for my mum and recently for emergency care. The home is lovely, and the food is varied and there is plenty of it. She is well cared for, all of the staff go out of their way to make you feel welcome and they update me every time I go to visit. The entertainments lady
is fantastic, as are all the staff. They have a lovely relationship with the residents and families. I visited quite a few homes before I decided on The Royal and I am really pleased we chose it.
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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for The Royal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for The Royal Care Home is calculated as follows: ( (366 Excellents x 5) + (78 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 447 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Royal Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (8)

Hayley

Hayley Sadd

Job Title: Home Manager Joined: 2013

Hayley has been a dedicated Home Manager at The Royal Care Home since 2023. Hayley has worked at The Royal since 2013 in various roles. Hayley has a passion for ensuring quality care and a nurturing environment, she oversees the daily operations of the care home, ensuring that all residents receive the highest standard of care.


Hayley's commitment to fostering a compassionate and supportive atmosphere has made her an invaluable leader and a trusted advocate for both staff and residents. Her background in healthcare and her empathetic approach has consistently contributed to the well-being and happiness of everyone in the care home.

Jane

Jane

Job Title: Clinical Deputy Manager Joined: 2023

Jane is the Clinical Deputy Manager at The Royal Care Home, bringing a wealth of experience and specialised training as a Learning Disability Nurse and experience in management. Her expertise in health care and management uniquely positions her to support both the staff and residents effectively. Jane is dedicated to creating a supportive and therapeutic environment, ensuring that the well-being of the residents is prioritised.


Her compassionate leadership and in-depth knowledge make her an invaluable asset to the care home.

Jane

Jane

Job Title: House Keeper Joined: 2014

Jane has been the head housekeeper at The Royal Care Home since 2024 however has been a part of the team since 2014. With a meticulous eye for detail and a commitment to maintaining a clean and comfortable environment, she ensures the highest standards of cleanliness and hygiene throughout the facility. Jane's dedication and hard work have made her an essential part of the team, greatly contributing to the health and well-being of the residents. Her friendly demeanour and proactive approach to housekeeping have earned her the respect and admiration of both colleagues and residents alike.

Scott

Scott

Job Title: Maintenance Joined: 2022

Scott is the maintenance supervisor at The Royal Care Home, where he has earned a reputation for his reliability and expertise. Responsible for ensuring the facility's safety and functionality, Scott handles everything from routine repairs to emergency fixes with efficiency and skill. His proactive approach to maintenance and his quick problem-solving abilities keep the care home running smoothly.


Scott's dedication to maintaining a safe and comfortable environment for residents and staff alike makes him an indispensable member of the team.

Natasha

Natasha

Job Title: Clinical Lead Joined: 2024

Natasha is the Clinical Lead at The Royal Care Home, bringing a wealth of experience and specialised training as a Registered General Nurse. Her expertise in health care uniquely positions her to support both the staff and residents effectively. Natasha is dedicated to creating a supportive and therapeutic environment, ensuring that the mental and emotional well-being of the residents is prioritised. Her compassionate leadership and in-depth knowledge of health issues make her an invaluable asset to the care home, fostering a community where everyone feels understood and cared for.

Hayley

Hayley

Job Title: Home Administrator Joined: 2024

Hayley is the Home Administrator at The Royal Care Home, where she plays a pivotal role in overseeing financial operations and administrative functions. With her keen analytical skills and strategic approach, Hayley ensures the smooth running of the care home's business activities, from budgeting and financial planning to resource management. Her expertise and dedication have been instrumental in optimising operational efficiency and supporting the overall mission of providing exceptional care. Hayley's commitment to excellence and her ability to manage complex tasks with ease make her a valuable asset to the team.

Rachael

Rachael

Job Title: Activities Coordinator Joined: 2022

Rachael joined us in 2022 and has been in the role of Activities Co-Ordinator since 2023. She has a passion for ensuring residents receive a balanced activities program full of stimulation and experience.


Rachael has the residents' happiness at the centre of her mind and takes good care in planning group and 1-1 activities to fulfil the residents' needs at The Royal Care Home. She is a valuable member of the team at The Royal Care Home and always brings a smile to the residents, relatives and staff.

Paula

Paula

Job Title: Head of Care Joined: 2011

Paula is Head of Care at The Royal. Paula ensures that the care we provide supports and reflects individuals mental health and physical needs, is culturally appropriate, and is continuously evaluated to ensure compliance with professional guidance and current best practice. Paula works in collaboration with the management and clinical teams, Paula sets standards, develop, and enhance high-quality care provision. Paula is a valued member of the wider clinical leadership Team, driving continued improvement in service delivery and the professional development of the team members.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Royal Care Home to verify any information. View our terms and conditions. The Royal Care Home has an Enhanced Service - more info.