The Royal Care Home

My Grandma has been a resident in this care home now for 8 years, we cannot fault the staff. They go above and beyond and have a real care and passion for what they do. They listen to residents and family members on their residents needs. My grandma before having dementia always had her hair and nails done perfectly and they ensured this was maintained where possible. It’s the attention to detail which is key and the staff here are amazing at what they do. I would recommend The Royal to everyone.

Couldn’t thank the Royal care home enough. My husband's grandad was in for a short time and I absolutely loved hearing his stories about what he had been up to. It's a great care home with great staff - great all-round. I just went to the management for her support in not just caring for my husband's grandad, but also his family too.

My mum is currently a resident at the Royal and we are so pleased with the care she is receiving. The staff are so caring to my mum, even though she does sometimes have a temper, due to Alzheimer’s. They are also so warm and welcoming to us. The home put on some great activities for the residents and we love seeing my mum taking part in these on the updates on Facebook. I would definitely recommend the Royal and its amazing staff.

My father had a very short stay at the Royal and sadly he passed away on the 12th April 2022. I just wanted to say how impressed we were as a family with the care, respect, and dignity my father received in his final days. I would like to say thank you on behalf of our family for the kindness, care, and compassion that we received in the days leading up to his passing. This care home is outstanding, thank you again.

Slightly lower ratings due to some issues regarding communication, however, we are aware that the pandemic may have attributed to some of this. The staff appeared to be very caring and acted upon concerns when they were raised, also recognising when medical help was needed and contacting the doctors. My brother appeared to be very fond of the staff who took the time to understand his sense of humour.

My mother was cared for at The Royal care home between November 2019 and November 2021. Throughout this long period, I was impressed by the dedication shown by all members of staff involved in looking after her. This ranges from the cooks, cleaning staff, carers, and nursing staff, to managers and the activities coordinator. Unfortunately, during this period, the care home had to follow national guidelines regarding the covid-19 pandemic. The staff adapted and continued in their caring roles and importantly, enabled contact with Mum to continue (although restricted) due to her circumstances. I believe that my mum's generally positive state of mind and health, during much of this time, was due to the caring attitude of the staff who looked after her, as well as the nursing care she received. For this reason, I will always be grateful and would recommend the Royal as a place for quality care.

The girls are very good and work hard.

With bad dementia, the gentleman was treated with dignity and was able to communicate with the staff in a restricted way. But he was happy and settled, enjoying his meals and living the life he was able to, during the pandemic, which he did not understand at all.

My dad went into the Royal in March 2021. From that day until Saturday, February 2022 the staff have been fantastic. He was cared for with dignity, love and kindness which my family will never forget. Dad loved having a joke with the staff, who always were approachable and caring towards the family. Me and my sisters can't praise all the staff enough. Thanks for all the kindness, care and compassion you showed to my dad and us at the end of his life. Thanks to you all.

I am very satisfied that this is the right place for my wife. The staff are very courteous and always try to help me as much as they do my wife. I have no reason to doubt their ability to look after my wife and I thank them.

My mother was admitted to the Royal care home as she required end-of-life care. We found the staff were very friendly, approachable, and caring both towards my mum and to her family. The Royal is a clean, comfortable place, they provide some activities (around covid restrictions). Mum enjoyed having her hair and nails done regularly. I can't praise the staff highly enough for their understanding, care, and compassion. Thank you to all.

My mother has been a resident here for 8-years. The care that she has received, in this time, is outstanding. The staff are amazing with the care they provide, despite my Mum being difficult to deal with due to dementia. The food is very good and is freshly cooked on a daily basis. Residents have secure access to a large garden. Highly recommended!

My wife is a resident, but due to covid19 restrictions, unable to have visit. However, able to phone staff for frequent updates on her health and care; staff have been honest with their assessment and gave good feedback.

My nana went into this care home in these difficult times, and the staff have been really good. We have been able to visit at the window, and she always looks happy. The staff always keep us up to date with how she is and are always really caring towards her; this made us feel much better, as a family.

My mum had a fall and went into the hospital, because of this, we were advised she has to have some respite. We chose The Royal as its the closest to us. When she went in for her respite, she seemed really happy and settled. The staff and manager were really reassuring. Mum now lives there full time, the food great, and she's put weight on. We're very happy as a family.

Well done to everyone; you are angels.

All the staff at The Royal go above and beyond to care for all the residents in the home. In these difficult times, they are like family to them. I cannot praise the work they do enough. I know my friend is being cared for and treated with respect.

My mum moved to The Royal in November when she required nursing care, which was not available in her previous care home. All the staff at The Royal have treated my mum with care, kindness and respect at all times and have really taken time getting her settled in. They are all welcoming to us as a family, listening to any concerns we should have. I would definitely recommend this home to anyone looking for somewhere safe for their family member. I'm so thankful she was here during this Covid pandemic.

Sadly, dad passed away, but his level of care was exemplary.

We use The Royal for respite care for my mum and recently for emergency care. The home is lovely, and the food is varied and there is plenty of it. She is well cared for, all of the staff go out of their way to make you feel welcome and they update me every time I go to visit. The entertainments lady is fantastic, as are all the staff. They have a lovely relationship with the residents and families. I visited quite a few homes before I decided on The Royal and I am really pleased we chose it.