The Royal Care Home

Queen Mary's Road, New Rossington, Doncaster DN11 0SN
Review Us
9.8 74 Reviews
  • The Royal Care Home, Doncaster
The Royal Care Home specialises in nursing and residential care, including for people with dementia, with fifty-seven en-suite rooms in total, as well as four lounges and two dining rooms.

All care plans are person-centred and include regular visits from GPs, as well as input from other nursing experts and dieticians.

Residents also enjoy a secure sensory garden, designed specifically for people with dementia, as well as a laundry service and wide range of activities.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Sadd (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (57)
  • Single Rooms with Ensuite Wet Room (57)
9.8

The Royal Care Home has a Review Score of 9.8 (9.812) out of 10, based on 39 reviews in the last 2 years.
Over all time The Royal Care Home has 74 reviews.

Overall Experience
  • 60
  • 13
  • 0
  • 1
  • 0
Date Published
  • 74
  • 14
  • 33
  • 39
  • 35
Reviewer Connection to The Royal Care Home
  • 34
  • 9
  • 7
  • 6
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 74, showing 61-74
Review from Lisa T (Daughter of Resident) published on 5 March 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Very disappointed in this care home. After seeing the online reviews I placed my parents in this home for 2 weeks respite. On arrival, everything seemed good, friendly staff, lovely manager etc, lots of reassurance and promises of how great it will be for my parents. It turned out to be the opposite
- within the week I had removed my parents from this home and relocated them to a lovely place nearer me. Let's just say since moving them they have flourished. In my opinion, this home does not demonstrate what the reviews suggest - unfortunately, I am unable to go into detail due to their Review Policy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robyn W (Granddaughter of Resident) published on 2 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this home, I visit often and the staff are very caring and kind. The activities are great with lots to do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola Jane L (Daughter of Resident) published on 23 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent the last three months in The Royal. The staff have been very caring, compassionate and kind towards both my mum and our family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula (Daughter of Resident) published on 22 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with mum's care from everyone involved at The Royal and the support for my brother and myself through these hard times is much appreciated. It's like being part of an extended family which we are extremely grateful for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan R (Daughter of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father became a resident at the Royal Care Home in November. This care home along with all staff is brilliant! The activities lady is one in a million, I cannot recommend this home enough. Dad is so well cared for by everyone from the manager down to the kitchen staff, hygiene is excellent. Dad is
constantly having food and fluids. Thank you to every one of you at the Royal.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlotte R (Wife of Resident) assisted by family/friend published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is a resident at the Royal Care Home. I cannot praise the staff enough for the care they provide for him, every member of staff in the home are all so lovely and caring. The home is run by an excellent management team and fantastic staff members. I would most definitely recommend this wonderful
care home to anyone looking for excellent care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann M (Daughter-in-law of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I will be forever indebted to the wonderful staff at The Royal, who treated my mother-in-law with dignity, respect and so much love. They are so very caring and a credit to their care home. The manager (who has recently left) was excellent, so very caring too. The home was always very
clean and food was lovely. The staff are angels, so pleasant and they treated us, as relatives, equally well. Wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona M (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are friendly, gentle, sociable and caring. They have a lovely relationship with the residents. My mum has settled in so well and is constantly smiling. She has a beautiful bedroom with photos, pictures etc from her own home. I love how the carers know exactly what all the resident's likes
and dislikes are.
The cleaners and cooks are equally as friendly. A huge weight off my mind to know mum is safe and happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L J (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and compassionate staff. Good food, home clean and friendly. Approachable manangement.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon C (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Royal Care Home is one of the most highly respected care homes I could possibly ask for with regards the love and care and respect they not only show my mum but also us as her family.
Previous care homes she had been in sadly couldn't control her mental health needs but she has never had an outbreak
since being in this care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen O (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am highly delighted that I chose this home for my Mum, It is clean, her bedroom and bedding/bathroom is always spotless and she is kept very comfortable, safe and secure. I have attended unannounced on many occasions and I have always found the cleanliness to be constant. The staff are very friendly
and helpful and I have seen first hand how well the residents are treated with respect and dignity. You cannot turn this on and off, it is too consistent to be false or for show. The manager is excellent and this reflects upon staff performance. They are well looked after and valued.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony L (Nephew of Resident) published on 11 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt was a resident in the EMI part of The Royal Care Home in Rossington following her discharge from hospital.
Following what was a difficult and challenging year where aunty had very challenging behaviour which necessitated her admission to hospital on a section of the Mental Health Act.
The
manager and all the staff coped with her very difficult behaviour and managed her condition with great care and professionalism
Their attitude to her and to other residents was exemplary, the staff were well trained and most of all, well led by their manager.
Nothing was too much trouble, the decor was superb, the rooms were a wonderfully good size and with ensuite facilities.
What was a very difficult time for all the family was made bearable by the support we received from the manager and his staff.
We would like to thank the staff for all other dedication and care in our hour of need. It would be no word of exaggeration to say we could not have managed without them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean G (Daughter of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After nine years in residence, Dad passed away peacefully. His time in the Royal was like being at home for him as his dementia deteriorated. He was cared for with great care, professionalism and affection.
He was treated with dignity up to his last breath. It was a big relief to know he was looked
after so well.
Thanks to the Royal management and staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John A (Husband of Resident) published on 27 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been in assessment home for three weeks prior to going into The Royal I have myself and my family were astounded at the level of care and compassion afforded to my wife compared to that of the assessment home. I don't know if it was down to staff shortage or not well enough trained to care for
patients in the assessment unit but did not stand comparison with The Royal.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for The Royal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for The Royal Care Home is calculated as follows: ( (366 Excellents x 5) + (78 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 447 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Royal Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (5)

Loading...

Meet the Team (8)

Hayley

Hayley Sadd

Job Title: Home Manager Joined: 2013

Hayley has been a dedicated Home Manager at The Royal Care Home since 2023. Hayley has worked at The Royal since 2013 in various roles. Hayley has a passion for ensuring quality care and a nurturing environment, she oversees the daily operations of the care home, ensuring that all residents receive the highest standard of care.


Hayley's commitment to fostering a compassionate and supportive atmosphere has made her an invaluable leader and a trusted advocate for both staff and residents. Her background in healthcare and her empathetic approach has consistently contributed to the well-being and happiness of everyone in the care home.

Jane

Jane

Job Title: Clinical Deputy Manager Joined: 2023

Jane is the Clinical Deputy Manager at The Royal Care Home, bringing a wealth of experience and specialised training as a Learning Disability Nurse and experience in management. Her expertise in health care and management uniquely positions her to support both the staff and residents effectively. Jane is dedicated to creating a supportive and therapeutic environment, ensuring that the well-being of the residents is prioritised.


Her compassionate leadership and in-depth knowledge make her an invaluable asset to the care home.

Jane

Jane

Job Title: House Keeper Joined: 2014

Jane has been the head housekeeper at The Royal Care Home since 2024 however has been a part of the team since 2014. With a meticulous eye for detail and a commitment to maintaining a clean and comfortable environment, she ensures the highest standards of cleanliness and hygiene throughout the facility. Jane's dedication and hard work have made her an essential part of the team, greatly contributing to the health and well-being of the residents. Her friendly demeanour and proactive approach to housekeeping have earned her the respect and admiration of both colleagues and residents alike.

Scott

Scott

Job Title: Maintenance Joined: 2022

Scott is the maintenance supervisor at The Royal Care Home, where he has earned a reputation for his reliability and expertise. Responsible for ensuring the facility's safety and functionality, Scott handles everything from routine repairs to emergency fixes with efficiency and skill. His proactive approach to maintenance and his quick problem-solving abilities keep the care home running smoothly.


Scott's dedication to maintaining a safe and comfortable environment for residents and staff alike makes him an indispensable member of the team.

Natasha

Natasha

Job Title: Clinical Lead Joined: 2024

Natasha is the Clinical Lead at The Royal Care Home, bringing a wealth of experience and specialised training as a Registered General Nurse. Her expertise in health care uniquely positions her to support both the staff and residents effectively. Natasha is dedicated to creating a supportive and therapeutic environment, ensuring that the mental and emotional well-being of the residents is prioritised. Her compassionate leadership and in-depth knowledge of health issues make her an invaluable asset to the care home, fostering a community where everyone feels understood and cared for.

Hayley

Hayley

Job Title: Home Administrator Joined: 2024

Hayley is the Home Administrator at The Royal Care Home, where she plays a pivotal role in overseeing financial operations and administrative functions. With her keen analytical skills and strategic approach, Hayley ensures the smooth running of the care home's business activities, from budgeting and financial planning to resource management. Her expertise and dedication have been instrumental in optimising operational efficiency and supporting the overall mission of providing exceptional care. Hayley's commitment to excellence and her ability to manage complex tasks with ease make her a valuable asset to the team.

Rachael

Rachael

Job Title: Activities Coordinator Joined: 2022

Rachael joined us in 2022 and has been in the role of Activities Co-Ordinator since 2023. She has a passion for ensuring residents receive a balanced activities program full of stimulation and experience.


Rachael has the residents' happiness at the centre of her mind and takes good care in planning group and 1-1 activities to fulfil the residents' needs at The Royal Care Home. She is a valuable member of the team at The Royal Care Home and always brings a smile to the residents, relatives and staff.

Paula

Paula

Job Title: Head of Care Joined: 2011

Paula is Head of Care at The Royal. Paula ensures that the care we provide supports and reflects individuals mental health and physical needs, is culturally appropriate, and is continuously evaluated to ensure compliance with professional guidance and current best practice. Paula works in collaboration with the management and clinical teams, Paula sets standards, develop, and enhance high-quality care provision. Paula is a valued member of the wider clinical leadership Team, driving continued improvement in service delivery and the professional development of the team members.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Royal Care Home to verify any information. View our terms and conditions. The Royal Care Home has an Enhanced Service - more info.