Silverwood Care Home

I feel the home is very welcoming and all the staff are very friendly. I always feel welcome and my relative is very happy here. Everyone here makes you feel nothing is too much trouble and always does their best.

Thankyou Silverwood.

The staff are friendly and spend a lot of time making sure the residents are cared for but they are overworked and need extra carers.

On first entering the home, I enjoyed the light and calmness that hit me as well as the friendly, smiling staff.

Mum was happy here, even though sadly it was only for 4 weeks. Mum being happy in the circumstances was key.

Following our father's stroke in April 2016 it was a very difficult period in his life. Understanding mood swings, lack of speech and struggle for independence was not only a challenge, particularly for Dad but the family. Our lovely social worker recommended checking out a few nursing homes of which Silverwood was one. From the moment I stepped through the door, I knew this was the right place for our Dad and hopefully would support him to achieve one little personal goal. Probably seems very little to someone that was bedridden was truly heart-breaking. He had his first pint of beer in September 2016. He said, "it tasted like nectar". The home was very skilled in understanding his individual needs with great care and dignity. My only regret is that we didn't find it much sooner in his journey. I would have no hesitation in recommending Silver Wood so your loved ones are safe and cared for which is a blessing.

The staff were very professional with me but were hard-pressed and struggling with the demands of the resident's needs. I know staff are expensive but residents are paying crippling fees for care and I would expect a slightly higher ratio of staff to resident's particularly for the evening routine.

My mother was extremely happy staying in Silverwood and was extremely well looked after at all times. She felt settled, safe and secure, less concerned about the practicalities of managing her own home (albeit with help) and as a result, was a more relaxed person.

My father came to Silverwood using the fast-track system. The staff were welcoming and caring. My father stated a few concerns about the caring side of the the male staff nurses on night shifts. Majority treated my father with great dignity and as an individual. When my father passed away the room was left, undisturbed, which was a real help coming to 'to terms' with his death. The administrator was very professional.

The staff are very good and very caring, and very understanding. Silverwood is very clean and my mum's room is very clean. All I can say is excellent, excellent, excellent.

Management and staff totally committed to caring for all residents. I do feel at times the paperwork carers need to do takes them away from some basic needs of care. Mum is happy and settled at Silverwood which gives me peace of mind.

The staff are very good. They look after my wife extremely well. I am happy with the way she is looked after by the staff and management.

When I come to see my mother she is very comfortable. The staff are always polite and helpful with me and my mother. If there are any concerns with my mothers health, they contact the doctor or health visitor. She likes her hair and nails done.

I feel the need to comment on the admirable dedication and patience of the staff caring for my aunt. She became a resident at Silverwood Care Home last April, following a series of minor strokes which contributed to dementia and an inability to think for herself, and so live independently. Even though my aunt regularly appears unappreciative and can react very unreasonably, the unconditional care and understanding she received is always given kindly with due consideration for her needs and difficulties. Whilst providing essential personal care, the carers encourage and support her independence as much as possible, with respect, maintaining her self-esteem and dignity. The purpose built premises, along with the staff, are conducive to providing a very warm and friendly home.

Everyone at the home was so kind and considerate. My room was lovely and provided all I needed. My only complaint about the food was they they always gave me too much. The very friendly, warm, homely atmosphere really helped me on my road to recovery. Thank you all.

My Father-in-Law had a couple of weeks care at Silverwood Care home two years ago and has always spoke highly of the experience, saying that he wouldn't worry if he ever had need to return there again. Recently, his mobility has deteriorated and he has found himself at Silverwood Care Home again. It is wonderful to say that it still meets his expectations: comfortable surroundings and bedrooms; tasty meals, entertainment and outings. There is nowhere like your own home, but I believe this is as close as you can get.

Absolutely outstanding, nothing was too much for the staff at Silverwood Care Home pleasant, kind and always putting residents and family first. I'm at peace as my father sadly passed away there on the 24/10/15 they treated my father with dignity and respect.

Room; Clean and tidy. Issues with the laundry turn around time. Communal rooms/lounge in need of renovation, carpets and chairs especially all need cleaning or replacing. Difficult sometimes to speak on the telephone, in need of a receptionist to answer door and phone! (I have waited almost ten minutes for door to be answered!) Overall pleased with the care my mum has received.

Kind considerate caring staff, doing a fantastic job in difficult circumstances.

The staff at Silverwood Care Home gave empathy to not only my fathers care but also to the family this in itself made this difficult time easier to contemplate. All of my fathers needs/care were met to a very high standard. The staff were transparent in all aspects of my fathers care leaving none of us wandering what was happening. In view of the whole process for my fathers care I cannot praise the staff enough in carrying out their duties. Many thanks to the Silverwood team.