Bright Meadows Care Home

I've been very happy with the care my mother has received in the home since last November. The only issue I have is the loss of clothes. Not only have the staff been very caring with my mum they have interacted with me and kept me up to date with everything regarding her health, giving me encouragement when my mum was quite poorly.

Satisfied with the home and staff, give good overall care. However, I would like to see more encouragement and motivation to walk unaided by a wheelchair.

Since my mother has been a resident at Four Seasons Care Home she has had fantastic care. The staff have gone beyond the call of duty on many occasions and stayed after their finishing times.

On visiting Auntie, I could not believe the difference. She was dancing and singing. I have never seen her like this before. She was always introverted and the thought of getting up to dance anywhere brought on traumas. She is so different to this time last year when we thought we were looking for her end of life care.

My wife has been a resident in The Winter unit of over six years and nine months. During the early years, Four Seasons was part of another care home group, which collapsed financially with very serious consequences. After HC-One took over the home improved steadily, with much better facilities, and in a more stable condition. HC-One established a new management team at the beginning of this year, and under the new home manager, every aspect of the home has been assessed and a plan to further improve the homes standards has been actioned. Some of the carers problems are of long standing but the bad apples are gradually being dismissed, and some first class, new staff have been recruited.

My mother is well cared for and if she has a medical problem nursing staff are quite capable of dealing with it. If not, there is no hesitation and a GP is called to visit her. Food is very good with a choice every day. There is ample entertainment although she will not always join in with it which is a pity. She needs a push but maybe she is not pushed enough. Overall, this is a good home and I feel confident she is being looked after.

The home has really improved recently.

The care my wife receives is relevant to her needs. Most staff are able to recognise her needs. Personal hygiene good but could be improved on. Her room and surroundings are kept nice.

Satisfactory on the whole. Tops of ointment tubes often left off. Mum is on pureed food which never seems appetising. The health worker who reviewed her swallowing suggested mashed banana and ready brek to the kitchen but this has not been followed up. Drinks thickened too much at times.

Mum has recently moved from Autumn to Spring, she has been a resident for 3 years.

Mum is extremely happy on this unit it is nicely decorated with lots of little touches that help when you have dementia i.e different coloured doors, memory boxes, black and white photos and past years memorabilia that the elderly can relate to. The lounge and dinning room areas are bright and inviting, mums room is bright she has her own en-suite and we have personalised her room with her photos soft furnishing etc.

The staff are cheerful and very accommodating the senior in charge is lovely and is very passionate about the job she does and she cares very much about the residents.

The entertainment is good with various events taking place mum in particular enjoys the singers who entertain with music from days gone bye and a dance the entertainment staff are enthusiastic and encourage residents to join in.

I do hope that the management resolve its current problems restoring the homes reputation.

The carers are extremely kind and try to help the residents to be content and happy. They (the carers) are always pleasant and cheerful and willing to go "that extra step" to support the relatives as well as the residents. The management have an "opendoor" policy so if someone does have a problem they can be seen to as soon as possible.

I feel the home on the whole has improved, but have issues with the agency nurses on evenings. I've just had a bad incident concerning my husband. The nurse on duty could not change his belly bag. I find that very disturbing. This is not the first time this has happened to my husband, having to go to hospital about the same thing.

I flew from the Isle of Man to visit my father, nobody knew me or that I was coming, the staff were informative friendly, helpful and they cared. The home smelt nice, is clean, have activity's they had a live singer at night, during their Christmas event, it had an overall feeling of happiness.

I am pleased that my Father is being cared for at Four Seasons, he was previously at another home, and this is twice the place, for quite a few reasons, is a very pleasant home.

My wife has been at Four Seasons for 10 years. Never had any problems. Environment is nice and welcoming. Staff are very good and caring, like home from home.

My relative has been in Four Seasons Care Home for 18 months now and I am happy with his care plan and the staff are brilliant with him as he is a complex case.

As my uncle is getting to end of life the quality of care that is being provided is outstanding and the staff are making it as easy as possible for the family.