Four Seasons Care Home

Breightmet Fold Lane, Breightmet, Bolton BL2 6PP

Four Seasons Care Home, Bolton, Greater Manchester
Four Seasons Care Home, Bolton, Greater Manchester
Four Seasons Care Home, Bolton, Greater Manchester

Situated in historic Breightmet, on the outskirts of Bolton, Four Seasons is an attractive, purpose-built care home, offering residential, nursing, residential dementia and nursing dementia care.

This friendly home offers residents the use of six sitting rooms and five dining areas, as well as a café, a hairdressing salon, room to pursue hobbies and interests, a library and two sunny conservatories. There's also a small shop for picking up newspapers, magazines, and little luxury items. The garden, which is tended to by some of the residents, is a popular place to relax or socialise with friends and relatives. The bright and comfortable bedrooms and living areas are easily accessible by wheelchair.

The home's caring team pride themselves on fostering a cheerful, family atmosphere, encouraging everyone to eat, celebrate and plan special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support Residents, mind, body and soul.

Chefs pride themselves in knowing tastes of Residents preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experience Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Carol Dwyer (Manager)

Local Authority / Social Services: Bolton Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 121 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 121

Rooms with ensuite WC: 121

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Four Seasons Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.1 Four Seasons Care Home has a Review Score of 9.1 (9.126)

The Review Score of 9.1 (maximum of 10) for Four Seasons Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Four Seasons Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.547 for Four Seasons Care Home is calculated as follows: ( (244 Excellents x 5) + (135 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 402 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.579 Points relating to the number of positive Reviews for Four Seasons Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24.2 positive Reviews (121 registered maximum number of service users ÷ 5). 14 Reviews ÷ 24.2 Target = 0.579

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Four Seasons Care Home?

  • Extremely LIKELY
    25
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Four Seasons Care Home

  • Daughter of Resident/Service User
    10
  • Husband of Resident/Service User
    5
  • Wife of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • more

Having visited today 13th Nov 2017 as a representative for a resident I feel impelled to say how fantastic I found this home, the staff and the Home Manager. The home is always clean and tidy, the staff always polite and welcoming. There is always something going on, some activity or other every time I have visited in the past. I would not hesitate to recommend this home to anyone.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visited my brother today, was very pleased, the staff were fantastic, the manager looked after me and answered all my questions, the staff on the ward were lovely and were very caring

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited Four Seasons Care Home last weekend and found the staff to be nice, the home very clean and welcoming

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to visit my uncle yesterday, and could not believe the difference in him from a few weeks ago in hospital, he was looking well, and said how happy he was. All the staff were very helpful as were the ladies in the offices and the manager.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my great granddad (Papa) recently at this care home on a special unit for people who have just come out of the hospital. My Papa was very worried about going to this home, you just think of these places with dread. The staff could not have made any of my family feel more welcome. The food was fantastic, and he even enjoyed a person coming in singing to everyone. It is likely that he is going to need to go in a home in the future, and this place has now alleviated the fears as a family we had. If we need to look at a home in the future this is one we would consider, and would highly recommend to our friends. Thank you, everyone, for the good care you gave Papa.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my friend today on Summer unit, how lovely, the manager greeted me with a lovely smile, I then went up to the floor and all the staff were very friendly, my friend told me how much she likes the home, and in particular a young care staff member, her room is lovely, and is always clean and tidy every time I visit, and all the staff, there is always lots of things for her to do. What a lovely place.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I was very happy with the care given to my husband for the just over 3 years he was there until his death in December. The staff were excellent with him and the food, entertainment and especially the care were very good.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are all very kind and helpful both to my Dad, who is living there and to my Mum and family visiting. My Mum, in particular, is made to feel very welcome. The food, staff and entertainment are all very good and we would recommend Four Seasons.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I go every day to see my husband. Staff are welcoming and any concerns are dealt with by staff or management. My husband is well cared for and is engaged in activities most days. I am welcome to join in with anything. It is hard leaving him at the end of the afternoon but I know he is in good hands.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Due to difficulties in recruiting permanent staff during 2014-2015, 15 agency staff were used and a dip in standards ensued. However, a new manager was appointed and together with the appointment of new permanent staff Four Seasons has been brought back to its original excellent standards.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Having filled in a review previously, nothing much has changed, but I believe things are improving.

How likely would you be to recommend Four Seasons Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Really friendly atmosphere, lovely cheerful staff who can't do enough to help residents and make them happy. I think she will be very happy here.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely clean, welcoming home.
Staff are very friendly and can't do enough to help my mum and relatives when we visit.
Mum reports the food is very good.
The bedroom is spotless and lovely decorated.
Good social events daily.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited mum 3 times this week, and every time there has been lots of Christmas activities. My mum has been so happy joining in with the parties and carol singers. I am really grateful to the staff for taking care of my mum so well.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've been very happy with the care my mother has received in the home since last November. The only issue I have is the loss of clothes. Not only have the staff been very caring with my mum they have interacted with me and kept me up to date with everything regarding her health, giving me encouragement when my mum was quite poorly.

How likely would you be to recommend Four Seasons Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Four Seasons Care Home responded to this review on 20 Oct 2016:

Thank you for your review. We take all concerns very seriously and apologise that some clothing has been lost. We have been trialling a new tagging system for labelling Resident's clothes which has proved effective, however, it is very time-consuming. We do ask that relatives help their loved ones, and our staff, by asking them to label the clothes. We would be very happy to help if this causes any difficulty for you. Thank you for your positive comments about the care your relative receives. We are delighted that you are happy with the kind and caring service you received.

Since my mother has been a resident at Four Seasons Care Home she has had fantastic care. The staff have gone beyond the call of duty on many occasions and stayed after their finishing times.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

There seems to be good periods and average periods relating to personal items such as hearing aids and teeth etc. Also, I changed my wife myself one day and her dirty underwear was still on the bathroom floor the day after. Also, slippers are an issue; the carers don't seem to bother to find missing ones unless you ask them to. Overall, I like the home and enjoy Sundays attending the Sunday club.

How likely would you be to recommend Four Seasons Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

HC-One, Careline Team at Four Seasons Care Home responded to this review on 20 Oct 2016:

Thank you for taking the time to provide a review. We are sorry that you have experienced some situations in relation to personal items belonging to your relative. We recognise that it can sometimes be a challenge to ensure hygiene needs are consistent when supporting people living with dementia. Unfortunately, the issues relating to the particular Residents' personal items relates directly to their condition. However, staff have been alerted to this and are taking appropriate action. The nurse in charge of each shift completes walk rounds to maintain the tidiness of the unit, in addition to the daily Managerial walk rounds already in place. Thank you for your positive comments about the social activities in the home.

On visiting Auntie, I could not believe the difference. She was dancing and singing. I have never seen her like this before. She was always introverted and the thought of getting up to dance anywhere brought on traumas. She is so different to this time last year when we thought we were looking for her end of life care.

How likely would you be to recommend Four Seasons Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Safety / Security: Good

Rooms: Good

Satisfied with the home and staff, give good overall care. However, I would like to see more encouragement and motivation to walk unaided by a wheelchair.

How likely would you be to recommend Four Seasons Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

HC-One, Careline Team at Four Seasons Care Home responded to this review on 20 Sep 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Thank you for raising your concerns and we are very sorry if this is your experience. Our staff at Four Seasons fully supports the encouragement of motivating our Residents to mobilise safely, if they are physically able and their medical condition allows them to. We aim to provide the necessary care, documented therapy input, based on the on-going support, assessment and expertise from the multi-disciplinary community physiotherapy teams visiting our residents here at Four Seasons Care Home. Since your mum has been at Four Seasons we have actively being working with the Community Physiotherapy Team who have visited your mom to carry out an assessment to define and explore your mothers mobility needs and abilities. The next stage of her rehabilitation will be dependent on the findings and results of recent medical investigations.
The Home manager operates an open door policy. Please feel free to call in any time to discuss any concerns you may have.

My mother is well cared for and if she has a medical problem nursing staff are quite capable of dealing with it. If not, there is no hesitation and a GP is called to visit her. Food is very good with a choice every day. There is ample entertainment although she will not always join in with it which is a pity. She needs a push but maybe she is not pushed enough. Overall, this is a good home and I feel confident she is being looked after.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I love visiting this home, everyone seems so happy and friendly. I visited this Sunday, there was an entertainer on, my great grandma really enjoyed it and the glass of wine...
The home has really improved recently.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum is a resident on an EMI unit along with 25 other residents. Mum is cared for with dignity and respect. Her needs are well catered for and the staff's knowledge of her needs is excellent.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident at 'Four Seasons Care Home' for 3 and a half years. His care is very good and he is treated with dignity and respect. Everyone from management, trained staff, carer's, cleaners and maintenance are so friendly and make me so welcome. I consider them all as my second family. I also need to mention the receptionist, admin staff, and activity staff.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care my wife receives is relevant to her needs. Most staff are able to recognise her needs. Personal hygiene good but could be improved on. Her room and surroundings are kept nice.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My wife has been a resident in The Winter unit of over six years and nine months. During the early years, Four Seasons was part of another care home group, which collapsed financially with very serious consequences. After HC-One took over the home improved steadily, with much better facilities, and in a more stable condition. HC-One established a new management team at the beginning of this year, and under the new home manager, every aspect of the home has been assessed and a plan to further improve the homes standards has been actioned. Some of the carers problems are of long standing but the bad apples are gradually being dismissed, and some first class, new staff have been recruited.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has recently moved from Autumn to Spring, she has been a resident for 3 years.

Mum is extremely happy on this unit it is nicely decorated with lots of little touches that help when you have dementia i.e different coloured doors, memory boxes, black and white photos and past years memorabilia that the elderly can relate to. The lounge and dinning room areas are bright and inviting, mums room is bright she has her own en-suite and we have personalised her room with her photos soft furnishing etc.

The staff are cheerful and very accommodating the senior in charge is lovely and is very passionate about the job she does and she cares very much about the residents.

The entertainment is good with various events taking place mum in particular enjoys the singers who entertain with music from days gone bye and a dance the entertainment staff are enthusiastic and encourage residents to join in.

I do hope that the management resolve its current problems restoring the homes reputation.

How likely would you be to recommend Four Seasons Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Satisfactory on the whole. Tops of ointment tubes often left off. Mum is on pureed food which never seems appetising. The health worker who reviewed her swallowing suggested mashed banana and ready brek to the kitchen but this has not been followed up. Drinks thickened too much at times.

How likely would you be to recommend Four Seasons Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Four Seasons Care Home responded to this review on 14 Apr 2016:

Thank you for your comments.
We can confirm that we have looked into the issues that have been raised.
We are sorry that tops have been found open on tubes of cream. A new system has been put into place to ensure that creams and ointments are stored away from resident bedrooms in a treatment room. These are checked daily by the nurse in charge.
A review of meal service has taken place with the support of a hospitality manager and the catering team are committed to providing appetising and varied texture modified meals. Porridge is available every morning and is fortified to enhance the nutritional content. Honey and preserves are also available to add to the porridge if it is to the person's taste. The chef is happy to provide mashed banana.

We are sorry if drinks have been presented over-thickened. All staff who assist with drinks have been assigned training on the use of thickening agents. Visual prompts have been out into place on the use of thickening agents in resident care documentation and care plans state the consistency required and the number of scoops needed to achieve the consistency.

We would welcome your input at a review of your Mother's care and will make contact to arrange this.

The carers are extremely kind and try to help the residents to be content and happy. They (the carers) are always pleasant and cheerful and willing to go "that extra step" to support the relatives as well as the residents. The management have an "opendoor" policy so if someone does have a problem they can be seen to as soon as possible.

How likely would you be to recommend Four Seasons Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I flew from the Isle of Man to visit my father, nobody knew me or that I was coming, the staff were informative friendly, helpful and they cared. The home smelt nice, is clean, have activity's they had a live singer at night, during their Christmas event, it had an overall feeling of happiness.

I am pleased that my Father is being cared for at Four Seasons, he was previously at another home, and this is twice the place, for quite a few reasons, is a very pleasant home.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel the home on the whole has improved, but have issues with the agency nurses on evenings. I've just had a bad incident concerning my husband. The nurse on duty could not change his belly bag. I find that very disturbing. This is not the first time this has happened to my husband, having to go to hospital about the same thing.

How likely would you be to recommend Four Seasons Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Four Seasons Care Home responded to this review on 04 Jan 2016:

We take on board the comments on this review. We do currently use agency staff alongside our own staff. We are actively recruiting into vacant posts however in the interim we must maintain safe staffing levels with the use of agency. This concern has been addressed formally through our complaints policy and the relevant Agency made aware of the incident formally.

My wife has been at Four Seasons for 10 years. Never had any problems. Environment is nice and welcoming. Staff are very good and caring, like home from home.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My relative has been in Four Seasons Care Home for 18 months now and I am happy with his care plan and the staff are brilliant with him as he is a complex case.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I don't have as many concerns as others may have as my mum is mobile and self caring. Carers are always respectful to my mum and her wishes.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As my uncle is getting to end of life the quality of care that is being provided is outstanding and the staff are making it as easy as possible for the family.

How likely would you be to recommend Four Seasons Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Four Seasons Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Four Seasons Care Home