Bright Meadows Care Home

Every member of staff is friendly, polite & helpful. My mum is treated with respect & dignity at all times, I am kept updated with all aspects of my mums care promptly. Although my mum is not always keen on the food she is given the menu is varied and snacks are readily available. The Activities team provide regular entertainment and interaction with residents. Although the domestic staff work hard, I sometimes feel some areas (including Mums room) could be cleaner

Everybody that works there helps myself and I can't thank them enough. Nothing ever seems to be a problem and thanks for all the trouble you take.

It is hard for him to participate in any activities, hence a lower mark.

I am happy with the care my husband recieves in the care home. He is clean and enjoys the food, which seems to be a good standard. I am not as happy with the clothes and shoes situation. Items go missing. The staff in the laundry do try very hard to get them to the correct rooms. The unit my husband is in is Spring and is clean however I do feel the living needs refurbishment.

Recently have noticed the cleanliness of the place has gone down today had to sweep my dads floor its not the first time also had to change his sheet wot had been put on that day was that thin I could see thru it also had holes in it not exceptable I supply his duvet and pillow and quilt cover not the sheet the floors on the unit are black full of spilt drink marks I no staff take holiday and have sick days but this is your problem to supply more staff wen needed my dad is paying a lot of money to stay there its needs a good deep clean all threw other than that its a nice home hope this can be sorted.

I do not know how much money is being paid by my sister-in-law for my brother. That is between his son's and wife.

Minimal activities, nothing regular, confined to celebration of particular day, or a singer with tapes. One newsletter since I came here in October 25. No trips out. No residents meetings. No attempt to find out what activities individuals might be interested in.

Top class care dads so happy which is a big weight off my mind .The food is high standard and 2 choices and all home cooked this home is like a hotel a lovely feel as soon as you walk through the door the staff r so lovely and nothing to much trouble and always smiling even though the job Is not easy by no means and underpaid . SO I'd like to thank the whole team ov staff who all work together to make this the best home ever and I'm talking from experience as iv worked in many home myself in the last 40 years and this is 5 stars well done to all

As a family we were very worried and nervous about my grandma having to go into nursing care, everybody knows that nursing homes get a bad rep but wow, what a nice surprise and huge relief! The care staff have been wonderful, always really welcoming. The nurses on Grandma's unit go above and beyond, we can't thank the staff on summer unit enough. Grandma has settled really well. Thank you to Julie, the home manager, for meeting with our family to put all of our worries to bed and being so welcoming and understanding. We appreciate how above and beyond you went for us! It is truly terrifying putting a loved one in care for the first time and we couldn't be happier knowing how well cared for she is. The place is clean, bright and homely. My grandma can be a stern woman so seeing her with a smile and saying wonderful things about the staff is amazing! Thanks everyone so much, I enjoy my weekly visits. Keep up the great work!

My Grandad has been staying here for some time and myself and my family are extremely happy with the care he is receiving on there Summer unit. The staff are so kind and helpful, I'm glad they are providing great care for him.

The care my father has received is practically non existent due to severe lack of staff. He has pressed the buzzer on numerous occasions for help going to the toilet and has wet himself so many times in just over a week. I have had to help him myself when visiting and so has my mother. The rooms are basic with no decent facilities and not even a tv. Considering we are paying £1700 per WEEK, this is just not good enough. Sadly I don't think my father has long left and I will be making a serious complaint in the future as frankly the care he is receiving, or lack of, is disgusting.

In any company there is always room for improvement. The staff here are friendly, my partner is always dressed in clean clothes daily and eats decent meals. The facilities are always clean and well maintained.

You may want to edit your email inviting me to review Bright Meadows. Do you realise it says "we home" instead of " we hope"

The home is clean tidy inviting, well managed, well run. The Staff are proffesional caring and on the ball, quickly picking up on residents needs & addressing them.

My mum has lived here for 2 weeks. The care she's receiving is very good. She's always clean and she looks to be settling in. She likes their food too. It's so good to see mums being taken care of, nothing seems to much trouble. Thank you.

Everyone has a smile on their face and a warm greeting as soon as you entre from reception through to the lounge which is were I normally visit. I have a laugh and a joke with the other residents who are there as well as the staff. The staff make sure everyone is involved with any ativities they do and no one is left out. I have seen staff mend a walking frame to just holding someone's hand, I think this makes all the difference to the residents and me a visitor.

Due to various medical conditions my husband was allocated a place at Bright Meadows Care Home, on discharge from hospital, and I was very distraught at the idea, also we have been married 63 years and always looked after each other. He has been resident now for 6 weeks and settling in. I am very impressed with the relaxed atmosphere (and only strict rule of no visiting during mealtimes) the staff are very pleasant and are professional, they always answer any questions I have, and keep me informed of everything, so I dont get worried now, I can visit every day, we can also sit in the gardens.

Based on a weekly visit observation, overall I would say that the staff at the care home all seem to be caring and diligent, although it sometimes appears that they are stretched and possibly under resourced to cope with the ongoing demands and requirements of the residents. My mum only has good things to say about the staff, but she isn't quite as complimentary about the choice of food on the menu.

There is a lack of care for the residents; they are not cared for with respect or regard for their dignity. My dad is often dirty and unshaven. He has lost a lot of weight and as a result he is supposed to be individually supervised at mealtimes, but the staff don't do it. The management keeps promising to resolve the issues, but it doesn't improve. There are some excellent staff members, particularly the nurses in charge of the unit.

Visited mum on Autumn Berry, Mum is settled and always looks well: mum loves the food, her room is always clean which is brilliant as I am really fussy. The whole place is very welcoming, clean and knowledgeable. I'm happy so far, just wish there was more to do during the day as mum is very active still.