Rose Court Care Home

44/48 Water Street, Radcliffe, Manchester M26 4DF
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9.9 137 Reviews
  • Rose Court Care Home, Manchester
Rose Court care home, conveniently situated within a residential area of Radcliffe in Manchester, offers a warm and welcoming environment where residents receive high quality residential, nursing and dementia care that is designed around their individual needs.

Led by a dedicated and kind home manager, who has a wealth of experience in the care sector, every member of the supportive team at Rose Court is committed to delivering the kindest care to residents, working hard to ensure their care needs are met whilst also making the home a happy place to live.

The catering team at Rose Court recognise the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The comfortable and welcoming dining areas provide the perfect space to enjoy meals with fellow residents or family and friends.

The professional care team commit time to getting to know residents, designing well-rounded care plans that meet both physical health needs as well as personal wellbeing. The activity programme supports those living in the home to enjoy the things they love most, including a variety of hobbies from baking to chess.

Rose Court is a purpose-built, welcoming home which has a range of comfortable and well-equipped bedrooms situated over three floors (Clarence, Windsor and Wilton) to ensure residents are proud to live there. The home has a beautiful garden with 'Tiki Bar' where residents can enjoy a cool refreshing beverage on those warm sunny days and there is also a popular 'Snug Room' where residents can kick back with a good book and enjoy a cosy and relaxed time.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1173

These prices are only a guideline, please contact Rose Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Leanne Batten-Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (109)

Rose Court Care Home Reviews (137)

Total of 137, showing 61-80
9.9

Rose Court Care Home has a Review Score of 9.9 (9.873) out of 10, based on 44 reviews in the last 2 years. Over all time Rose Court Care Home has 137 reviews.

Overall Experience

  • 106
  • 27
  • 1
  • 2
  • 1

Date Published

137
11
22
44
93

Review from Christine M (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away on the 17th of March. He was a resident at Rose Court for eighteen months following a severe stroke that happened during lockdown. We chose Rose Court on recommendation and have been so pleased, as the level of care and support he received were second to none. He was unable to
do anything for himself and couldn't speak, but he always had a smile for his nurses and carers and was extremely well looked after. As he came to end of life, the care and diligence shown to him were just wonderful. He was always treated with great respect and nothing was too much trouble. Our family were allowed to spend his last days with him and the staff were amazing. We saw the genuine depth of care and attention given to him, and it made his passing that bit easier for us. We are so grateful to all the staff - from the ladies on reception to the wonderful nurses and carers on the Nightingale Unit - and cannot thank them enough.

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Review from J G (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the home. All the staff have been excellent, they have kept us informed of everything through lockdown. The way my mum has been helped through it all has been outstanding.

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Review from Sarah M (Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Rose Court take care of my mum with compassion and to a very high standard. It gives me and my family peace of mind that she is so well looked after. Just recently visited my mum after a year of missing her so much. The home has put all measures in place to ensure the visits are as relaxing
as possible. I was so well looked after too and our time together was amazing and emotional. Thank you to Rose Court for looking after my mum so well. We thought we would lose her during the restrictions, thank goodness for the skills and brilliant team work my mum’s picking up. From all my family members a big thank you... and recognition for the sacrifices you have made too

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Review from Amanda S (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Most of the care staff are genuinely caring and lovely people doing a great job. Over the last 4 years, I have highlighted some of my Mum's care that I really feel could be better. The manager, when confronted with issues, is defensive and dismissive. I have only been able to see my mum once in the
last year. This is due to continuous outbreaks in the home. Large care homes have larger bubbles with larger staff numbers, the advantage to the care home is large profits, the disadvantage to families is the heartbreak of not being able to see your relatives as the larger the bubble the higher the risk for both residents or staff testing positive. This isn't due to lack of care of staff it's simple maths! My mum has dementia so Skype/phone calls are not ideal. At first, these were organised well, but on the last three occasions, after not receiving the call after 20 minutes I have had to call the home. I'm not sure what has happened to this booking system but it's just not good enough.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Rose Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. As you are aware, the Department of Health classes two or more positive cases as an outbreak. This does not mean individuals are showing symptoms but that following a test, they are positive. We understand your concerns regarding how a larger home will have more tests completed and therefore a higher chance of getting two positive cases. We have spoken to the Department of Health about this matter but unfortunately, we are unable to change it. We are so pleased visits have now re-commenced in the form of one designated visitor with regular Covid testing. We would like to apologise for the issues with the booking system; we believe these are now resolved.

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Review from Geoff L (Cousin of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We last visited our cousin in March 2020 for our last weekly visit. Then everything changed and our weekly visits consisted of dropping off treats and hygiene products as well as clothing needs at the reception. The staff have kept us informed of our cousin’s health and needs. The staff have gone to
great lengths to make the situation as normal as possible and we feel we have a good relationship with the home. We get a constant update from the staff regarding testing and general day to day health as we accept health can change as well as moods. We thank the home and staff for what they are doing and long to be in a better position to visit safely once again.

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Review from Susan G (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was an extremely difficult decision to come to terms with my mum needing more specialised care than I could provide. The thought of her having to go into a care home filled me with fear, guilt and many, many sleepless nights. She became a resident at Rose Court at the end of November 2019 and I can
honestly say that I have encountered the warmest, friendliest, professional staff who treat my mum with respect and care for her as one of their own. I am in daily contact for an update on how she is doing and I know that the home would contact me immediately, should anything be amiss. I have no hesitation in recommending Rose Court.

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Review from Lynn W (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for six months and always been cared for amazingly. When COVID-19 caused lockdown, I, like lots of families, have not been able to visit, but the staff has kept me informed about mum regularly. I have been able to ring Mum for a chat and yesterday received a heart with
some lovely words along with a photograph of mum, which has cheered me up no end. A wonderful care home. Brilliant staff who care.

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Review from Caroline P (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Rose Court for over five years, sadly passing away in February this year. I can honestly say she received the best care and attention in the care home surrounded by caring staff. Mum was always well looked after, well dressed and clean and well-fed. All of the things she would have valued
if she was able to speak for herself. No matter what time I visited the care home, everything was always calm and well organised, you can see they run a tight ship and ensure they meet the needs of all residents. Everyone knew my mum and she liked nothing better than to wander around saying hello to everyone. I thank Rose Court for the bottom of my heart for the care and love they gave my mum at the end of her life. I will always be grateful that she was well cared for, thank you.

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Review from M L (Sister of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was a resident at Rose Court. I cannot praise the attention she received enough. She was not an easy person at times but her problems were dealt with in a very professional way. Sadly she recently passed away after five years of residency at Rose Court. I thank everybody for your wonderful
care, tolerance, kindness, patience, sincerity, love and keeping us aware of the problems faced.

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Review from Louise G (Daughter of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in this home for the last 10 months of his life and I cannot thank them enough for how the staff looked after him. They were brilliant. There was always a number of staff on duty at any one time and nothing was too much trouble. They also gave the family support as well.

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Review from M C (Friend of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Rose Court at least twice a week. I am always made very welcome and it's very reassuring to see how well my friend is treated. She is well looked after, always eating something good and seems happy with the friends she has made in the home. When I used to leave my friend at her own home, she
used to get upset but now when I leave her, she has a smile for me. I am thankful that my friend is happy and content at Rose Court.

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Review from David (Son of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The manager of this home is rude unprofessional and obstructive. Nice when things are ok but if ever confronted about any situation she is unprofessional. From a resident fall or even no supplies in the room which are paid for, basics like soap. Unfortunately, we have had a few issues, not all carers
are bad here, some are very good and caring but a lot of things get dismissed when brought up and are not of a type of care you would expect or wish for a resident. Nor as a relative would you expect to be screamed at by a manager in a corridor in earshot of people in their home or visitors which has happened in the past. Unfortunately, she is unwilling to give you basic information on policies that should be available or speak to you like a human being. It is sad to feel this when your parent is settled and unfortunately deteriorating.

Reply from Clare Sheehan, Careline Advisor at Rose Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. As an organisation, we take the safety and wellbeing of our residents and staff very seriously. This home is renowned for its excellent services and care provision, so it is disappointing that you feel as you do. We work hard to provide kind, quality care to all our residents at all times.

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Review from J H (Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here about 10 months. The Bees Knees. 10 out of 10

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Review from C B (Wife of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Rose Court enough for the care that they have given to my husband so far.
The staff are excellent in attending to his needs.

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Review from Rebecca F (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Rose Court as it is very local to me and her friends who visit her every day. My mum has settled very well with the help of the staff who are very helpful, hardworking and nothing is too much trouble. The food they provide at mealtimes and throughout the day is fantastic. The cafe
area is a great place to sit, have a drink and a chat.

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Review from Jean L (Wife of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy my husband is in Rose Court.
All staff are good with him.

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Review from W B (Wife of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my husband I am met with cheerful and caring staff who check on the residents regularly with patience, they know the people in the home and even know their likes and dislikes, nothing seems to be too much trouble.

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Review from R S (Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Welcoming, organised, versatile, adaptable. Meals acceptable.

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Review from Jeanette H (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Rose Court as it is local for me to visit as much as possible. He has settled really well and this has put me at ease. The staff have been brilliant with him and can't do enough.

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Review from Pat L (Friend of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the love, care and attention that the caring staff have given to my very good friend of 40 years plus. He is a very difficult patient. Excellent home.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Rose Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Rose Court Care Home is calculated as follows: ( (454 Excellents x 5) + (64 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 519 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rose Court Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Leanne

Leanne Batten-Smith

Job Title: Home Manager

Introducing Leanne Batten-Smith
Home Manager at Rose Court, Radcliffe


What does kindness mean to you?


“Always trying your best each and every day; to fulfil the lives of others that you care for and work with. Working with a positive approach, and always treating others how you wish to be treated yourself.”


As a dedicated healthcare professional, Leanne has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Leanne shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked why she chose to work in the care sector, Leanne remarked:


“I have always had a sense of caring and making peoples’ lives better in any way I can. This sector has taught me many skills, that I have been fortunate to share with others, to enrich the lives of people in a positive way and it makes me proud to bang the drum for social care each and every day.”


Leanne’s favourite thing about being a Home Manager is showing what can be achieved by a great team, with a great ethos and providing the kindest care to the people living within the home.


Leanne’s biggest achievement was her nomination for the National Care Awards and achieving Runner Up in the ‘Leader of the Year’ category, at the HC-One awards.


Outside of work, Leanne enjoys going for country walks with her family and two dogs.


If you would like to find out more about Rose Court, Leanne would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rose Court Care Home to verify any information. View our terms and conditions. Rose Court Care Home has an Enhanced Service - more info.