Burrswood Care Home, Bury, Greater Manchester
Burrswood Care Home, Bury, Greater Manchester
Burrswood Care Home, Bury, Greater Manchester

At Burrswood House, an experienced and fully trained team provide a range of care services which include nursing, dementia, residential, respite, palliative and convalescent care. All residential and nursing packages are tailored to suit the individual.

Split across four buildings, accommodation provides a comfortable and homely interior, and with its ideal location in Walmersley, near Bury, residents have the opportunity to explore the local area and all its amenities. Bedrooms are tastefully decorated and some provide ensuite facilities and views of the gardens.

A range of wholesome dishes are prepared to suit taste and personal diet, with the provider prioritising nutrition as essential for a successful care service that safeguards long-term well-being.

Monthly seasonal activities are important additions to the home’s calendar, and there are many in-house amusements and hobbies to enjoy every day. Popular occasions include sing-alongs, a cinema club, bowls and bingo. Weekly trips out are also enjoyed by many residents.

Group: Bupa Care Homes

Person in charge: Ria Lilley (General Manager)

Local Authority / Social Services: Bury Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 125 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Czech

Single Rooms: 125

Shared Rooms: 0

Rooms with ensuite WC: 125

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Burrswood Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Burrswood Care Home has a Review Score of 7.7 (7.671)

The Review Score of 7.7 (maximum of 10) for Burrswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Burrswood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.631 for Burrswood Care Home is calculated as follows: ( (125 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.04 Points relating to the number of positive Reviews for Burrswood Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 25 positive Reviews (125 registered maximum number of service users ÷ 5). 1 Reviews ÷ 25 Target = 0.040

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Burrswood Care Home?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Burrswood Care Home

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • more

My mum was in the home for only five months this year and sadly passed away in October from a dementia-related illness. She was so well cared for and the staff made us feel like we were part of the family (we did go every day!). I can't fault any of the staff, from the cleaner to the carers, the chefs, the hostesses and the nursing staff. The admin staff were also always so chatty and welcoming and sometimes that's just what you need when you're having a bad day.

I felt that my mum was loved and cared for with the respect I so wanted her to have, as being in a nursing home was the last place she would have ever wanted to be in her life. Her room was bright and airy, the food delicious and the afternoon tea cakes always a treat.

I wouldn't hesitate to recommend the home to people (I already have) to entrust their loved ones with such fabulous caring staff. Thank you all for making a really difficult time in our lives so much more bearable and smooth. Keep up the fabulous work.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Jayne Duck, Customer services administrator at Burrswood Care Home responded to this review on 10 Nov 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your lovely review and kind words about our staff. I hope that in time to come this will bring you comfort knowing that your mum was so well cared for and loved.

The home is well run with dedicated and professional staff. This review relates to the EMI unit of which I have personal experience but no reason to expect the rest to be different. My mum is well cared for here and I am happy with the choice we made

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Burrswood Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Staff are very friendly, even staff not on my dads ward. Very clean and tidy inside and out.
New lift just installed, quite inconvenient as my dad has been very limited mobility even to use the stair lift. Inconvenient but necessary, so it was cope-able.
New lift very good. Really don't have a bad word to say. If I had to be in a care home in my later years. I would definitely choose Burrswood.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Burrswood Care Home responded to this review on 15 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Excellent well run home. Staff always helpful and caring nothing too much trouble. Best possible solution to being at home with support needed but also feeling it is home.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Burrswood Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

It's wonderful. I'm very happy with my stay here. The food is excellent. The residents are very nice. The carers are all friendly and very helpful.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Visiting my older brother I found him much happier since he moved into Burrswood. He smiled and asked and answered questions, something he has not done for many months previously. The staff are very friendly and accommodating involved with the other residents. It really is a pleasure to visit. Thank you.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with care given to mum. When she moved to Burrswood she had 3 ulcers (2 leg, 1 back), thanks to the nursing care, both leg ulcers are healed and the back ulcer is almost healed. We are very happy with overall care and mum is glad to live at Burrswood. All staff are pleasant and caring at all times.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband stayed at Burrswood Care Home for one week, he found the staff very helpful and friendly, the food was to a high standard. I was happy to leave my husband then felt he was in safe hands.

How likely would you be to recommend Burrswood Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Burrswood House have been looking after my father since 31st October 2015. Dad has dementia but the staff have done a very good job looking after him. Dad is unsteady on his feet and has a tendency to wander around. This leads to him having regular falls unfortunately we have reached a stage where the home cannot look after dad much longer, as he needs one to tone care. Dad will be moving in the new year, through no fault of the home. I am particularly grateful to the staff.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very attentive to mum's needs and recognise when these change. The food is excellent and she has regained much of the weight she had lost in the last few months of living at home - my thanks go to the chefs for providing such good and varied nutritious meals. I know that mum always leaves an empty plate.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mu husband is very happy here, his only reservation is the food. I understand that there is a new chef starting soon so will see what that brings.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Whilst the updating of the home has improved the whole outlook inside Burrswood. The caring staff work very hard, but take the time to encourage participation to do anything of interest themselves. Some activities are repeated and much more could be done, things to make and games however simple would be a great help, talks on local history and much more about their own past to.

How likely would you be to recommend Burrswood Care Home? Neither Unlikely or Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Excellent

Stay was very good. Staff were excellent. Big thanks

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since entering Burrswood House Nursing Home on the 8th of August 2014 for palliative care, I have made a tremendous recovery. I am back to my former self, mainly due to the staff and facilities at Burrswood House. I cannot speak too highly, I am very happy here - sadly I am now self full funding, this is a "thorn in my side" being totally unfair.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Dad moved to Burrswood in October 2014, after it was decided that it was impossible to set up the care he need 24/7 at home, sadly. He remained there, during multiple health problems, until he sadly passed away a few weeks ago. It was hard for us, his son and daughter to accept the necessity of a care home, but the girls on the Dunster Unit, along with the nurses in charge made it feel as cosy as possible. Their care and affection for dad was evident and the atmosphere was full of care, and a sense of fun with the clients and families. The warmth and love we experienced from everyone at dads passing was special and we will always be grateful to them.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been at Burrswood for many years and the staff are very friendly and provide alternative foods to suit my taste.

How likely would you be to recommend Burrswood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

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Care Home Idol 2016

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