Burrswood Care Home

Newton Street, Bury BL9 5HB
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9.4 80 Reviews
  • Burrswood Care Home, Bury
Burrswood Care Home has four houses, each dedicated to providing specialist care for its residents. These include residential care, residential dementia care, nursing dementia care and general nursing care, all staffed by highly-trained nurses and dementia staff. Residents can stay for respite, convalescence, palliative or long-term stays.

The 120 single bedrooms have television and telephone points, electric profiling beds, thermostatic radiators and a 24-hour call system. Bedrooms are cleaned daily and many have en-suite facilities. The home features gardens, a communal lounge, a sensory room and a lift.

The activities coordinator provides stimulating and constructive activities daily, from quizzes and the cinema club to gardening and art. The home's location enables activities to include days out to Bury's famous market, the Royal Fusiliers Museum and Burrs Country Park.

The chef prepares a daily menu made up of fresh ingredients and caters to any dietary requirements or preferences. The menu is printed in large font and family and friends are welcome to join residents for meals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 125 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Nursing Care: from £1295
  • RESPITE Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Nursing Care: from £1395

Subject to care needs assessment

These prices are only a guideline, please contact Burrswood Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jennifer Masbate (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (125)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (106)

Visiting

  • The home operate a protected meal service. Where possible, they ask that residents are able to enjoy mealtimes in own privacy. Visiting is unrestricted outside of these mealtimes.

Parking

  • The home has 2 car parks within the compound, one is gated that is closed at 6:00pm. Visitors who'll be coming after 6:00pm can park on the open car park.

Burrswood Care Home Reviews (80)

9.4

Burrswood Care Home has a Review Score of 9.4 (9.418) out of 10, based on 18 reviews in the last 2 years.
Over all time Burrswood Care Home has 80 reviews.

Overall Experience
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Date Published
  • 80
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Reviewer Connection to Burrswood Care Home
  • 31
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  • 5
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Total of 80, showing 1-20
Review from M L (Husband of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents in this car home are well looked after the staff are wonderfull and bound together with happyness.
What more could you want.
Reply from Jennifer Masbate, Home Manager at Burrswood Care Home

We sincerely appreciate your wonderful feedback regarding the home and the care we provide. Know that we're always here to ensure that your loved one is looked after and happy in the home.

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Review from Pamela B (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in Burrswood for four weeks. The staff are friendly and respectful. As soon as my mum arrived the home arranged a district nurse to see her we are always kept uptodate with my mums progress. As a family we feel we can approach the staff and discuss mums needs and we feel this
is taken notice of.
Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Thank-you very much for your review and we are very pleased that you are feeling supported during your dear mother's transition into Burrswood Care Home. Best wishes

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Review from Phyllis S (Sister of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is so comforting that my sister is now in this very special place. Previous carehomes were not up to any reasonable standard. So much so that I had come to think that their standard of care was the norm. Burrswood has definitely changed my opinion. Congratulations to all involved.
Reply from Jennifer Masbate, Home Manager at Burrswood Care Home

It really warm our hearts to read your compliment and how you think about the home and the team. We will continue to provide the best quality of care not only to your sister, but to all the residents we look after.

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Review from Jean K (Wife of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good, they interact with them and make sure they have everything they need. They can't do enough for residents and families concerned. Hank you all. My husband is content and settled down with the staff, they really look after him.
Reply from Jennifer Masbate, Home Manager at Burrswood Care Home

It truly means a lot to hear such positive feedback, especially from family who entrust us with the care of their loved ones. Together with the rest of the care team, we will ensure that your husband is well looked after the best we can.

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Review from Jean H (Friend of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit our friendly regularly and are always welcomed by friendly and approachable staff. The care is a great improvement on previous experience and clinical care is excellent.
Reply from Jennifer Masbate, Home Manager at Burrswood Care Home

Thank you for your kind words. A friend/family of any of our residents, we consider as our friend/family already. You are always welcome in Burrswood Care Home.

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Review from Andrea L (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted on respite in an emergency. The staff were extremely caring and sensitive and were a great comfort to Mum and myself at this difficult time. Mum has since become a permanent resident and has settled in quickly. Staff are in contact daily and keep me up to date. The home manager and
the Lowry team staff are amazing and I can't thank them enough.
Reply from Jennifer Masbate, Home Manager at Burrswood Care Home

Thank you for your kind words Andrea. We will share this complimentary message to the rest of the team. It has been a pleasure looking after your mum, and it has been always our goal to provide support not only to the residents who live with us, but to their loved ones too.

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Review from Stella S (Friend of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute I was in touch with Burrswood Care Home I was truly impressed. The girls and gents are just lovely...
On visiting weekly nothing seems to be any trouble at all.
Always polite and no hesitation gains the extra mile.
Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Hello. Thank you very much for your kind words. We are really happy that you are happy with the care received and will forward this feedback to the team. Best Wishes Andrew

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Review from M B (Wife of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot fault the care shown by the staff at Burrswood. My husband was in Kay Unit and was suffering from mixed dementia. The staff were lovely and caring. There was a friendly atmosphere on the unit and the staff couldn't be more helpful.
My husband enjoyed the food very much and care was always
taken to make sure the residents had plenty of drinks.
The rooms and common areas were cleaned regularly. His clothes were always washed, ironed and returned quickly.
We could visit whenever we wished and offered tea or coffee or we could use the kitchen.
During his final days the nursing care was excellent and the staff couldn't do enough for him and for us.
It was so nice that members of staff attended his funeral.
I would recommend Burswood to anyone needing residential for care for a loved one.
Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Hello and thank you very much for your kind words. We pride ourselves on providing the very best care to our much loved residents and we are really happy that you received this. We will share your feedback with our team. Best wishes Andrew

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Review from Maura G (Wife of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in the care of the staff at Burrswood,, I cannot praise highly enough the care and attention he received it was second to none,
He was diagnosed with lung cancer and given a short time to live,,the staff made his last few months so comfortable, talking to him, comforting him they called
in to chat to him often,,this made my torment bearable knowing he was in good hands,The staff were friendly ,always a smile when i came to visit and i was always made welcome,,I was kept updated regularly on the changes of medication and his condition as it deteriorated over the 3 months he resided at Burrswood,,
I will always be grateful to the Staff,,Thank you for your devotion to the work you do caring for those in need at the end of their lives,,THANK YOU
Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you for your very kind words about the care received at Burrswood. We are very assured by your kind comments and will share this with the team who provided the care to your Husband. We are deeply saddened by your loss, it was a pleasure to have been part of you and yours husband's lives over the last few months and we are really pleased that we have made things a little easier in such in such a difficult time for you and your family.

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Review from S R (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mum by the team on the Crompton unit is exceptional. My mum has advanced mixed dementia and quickly went from living at home with my dad to hospital and then Crompton. We couldn't have asked for a nicer team and with the added support from management who embraced our family, especially
my dad who challenged everything at the beginning because, after fifty-five years marriage, he knows my mum best. We now feel part of the Crompton team and although hard to accept we can't care for Mum at home, we couldn't ask for a better place than Burrswood Care Home.
Reply from Andrew Polverino, Home Manager at Burrswood Care Home

Thank you for your very kind words. It is a real pleasure to care for your mum and we are thrilled you feel part of the Burrswood family. We enjoy seeing Dad, every day, who is also part of our home. I will pass the feedback on to the team.

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Review from J S (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burswood Care Home made the last three difficult months for my mother the best we could have hoped for. All the staff were helpful, caring and empathetic. A big shout out to seeing them at Mum's funeral yesterday, it was a very touching tribute from them. A special mention to a member of staff, in particular,
who was always on hand to sort potential issues, keep doing what you were born to do! Caring for the most vulnerable who need dignity in their final years.
Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you very much for your kind words. It was a pleasure to have cared for your mother in her final months and we are really pleased that our team have made this the best they possibly could. We wish you and your family well in such a sad and difficult time.

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Review from A P (Wife of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been positive since my husband came to Burrswood Care Home. All staff have been very helpful and considerate.
Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Thank you so much for sharing your positive experience at Burrswood House Care Home. Best wishes from all the team.

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Review from Derek D (Husband of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife entered Burrswood Care Home with terminal lung cancer and her doctor had said that she may last hours or days. She was placed in a well-appointed room in a very comfortable bed with an air mattress. My daughter, son and I were told from the start that we could visit her 24/7. It was immediately
apparent that the staff actually cared deeply for her well-being; it was not just a job! Her comfort and pain relief were monitored hourly and she was regularly re-positioned to add to her comfort. When we visited, we were given refreshments and made welcome. We were encouraged to ask questions which they answered. My daughter stayed every night and on the sixth night, all three of us stayed since the end appeared near and she did leave this life that night. We could not fault the staff in any way. They cared for her as if she were family, with love and close attention. At the end, they were equally caring for our family. I cannot praise the staff too highly. They were superb.
Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Dear family, thank you so much for your kind words about the care of your wife. It was a pleasure to have cared for your wife and supported you and your family through a difficult and sad time. We are deeply proud of my team at Burrswood who go above and beyond and to have this reflected to you as a family really means a lot. We offer our deepest condolences and should you require anything, please don't hesitate to contact us.

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Review from T S (Daughter of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff and management always put the residents' care and needs as a priority. The staff know and acknowledges the individualism of each resident meeting their needs and requirements as necessary. Residents' family, friends and visitors are always made to feel welcome and are kept informed.
Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you very much for your kind words. Our residents are always at the front of anything we decide. I am really glad this has been noticed by you and we will continue to provide the very best care to your loved ones.

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Review from Jane C (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nice staff who are very friendly and Mum seems to like them and they like her. Some staff have been there for years so this is comforting. She is clean (apart from her nails sometimes). I am happy for her to be there and would recommend it to other people.
Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you for your kind words. Our team will be delighted to hear the positive feedback. We are really pleased you feel safe having Mum in our care.

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Review from N G (Son of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in Burrswood Care Home for over twelve months and seems quite settled now although it was difficult in the early days. He is on Kay unit which specialises in dementia care - he has good days and less good days with his condition but on the less good days, the staff are always patient
and kind with him.
The care home itself has had a very difficult twelve months or so which has played out in the public domain. They are very much coming out of the other side of these issues with the recent CQC audit, a reflection of the hard work and effort that has gone into turning the home round. Well done all.
My only challenge back is on the cost which increased by over 10% this year although, to be fair to the local team, they can't influence this as it is a head office decision. However, with a higher cost comes higher expectations and so they need to keep improving and delivering.
Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you for your kind words. Our team have had a rollercoaster few months but the hard work and dedication of our amazing team have paid off. We are really proud of the home we have created and it's a real pleasure to care for Dad and our other residents.

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Review from E S (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 104-year-old mother is now the oldest in the home. She has old age dementia. She has been in the home since February 2021. She has settled very well in the home and has been looked after by caring staff. The staff work hard and have a great deal of kindness and patience with the residents. The manager
and his team work hard and are extremely helpful. Should you ever have any questions or concerns they always go out of their way to help you.
Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you very much for your kind words. It is a pleasure to look after Mum, our eldest resident. Mum really is setting Burrswood records and we are thrilled to be part of such a fantastic life story. The whole team will be thrilled with your review.

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Review from Chris W (Son of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Burrswood Care Home for two years and the management team have done a fantastic job turning the home into a top-quality care home.
The staff are fantastic and I believe that I couldn't find a better care home anywhere for my mum.
I can't thank the full team enough.
Reply from Andrew Polverino, Registered Manager at Burrswood Care Home

Thank you for the amazing review. It is an absolute pleasure to look after Mum. Our team will be thrilled with your kind words. I will make sure this is shared across the home.

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Review from Hilary L (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Burrswood Care Home (on Peel unit) for almost two years (after transferring from another home which could no longer meet her needs).
For us, it has been a very positive experience and we have been very happy with the care she has received.
Mum has advanced dementia and
has extremely complex needs. She has always been treated with great compassion and dignity! Due to her condition, Mum can be quite aggressive at times but the staff are always incredibly patient and caring with her.
I can honestly say that the staff go above and beyond in their care for my mum and I really feel that she is in safe hands.
Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Hello Hilary and thank you for sharing your positive experience at Burrswood Care Home. Best wishes.

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Review from Joan J (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for three and three quarter years on Kay Unit. She has dementia. The staff are angels, they really care and are so good with the residents, some of which are very difficult and not easy to look after. The time and patience they give the residents is wonderful and knowing
they work long hours for poor pay, I can only thank them and praise them.
Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Hello Joan. Thank you so much for your lovely review and very kind words. We will pass on your compliments to the team. Best wishes.

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Current Review Score: 9.4 (9.418)

Overview of Review Score

The Review Score of 9.4 (9.418) out of 10 for Burrswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.698 for Burrswood Care Home is calculated as follows: ( (153 Excellents x 5) + (55 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 212 Ratings = 4.698
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.72 Points relating to the number of positive Reviews for Burrswood Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25. 18 Positive Reviews ÷ 25 = 0.72
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Jennifer

Jennifer Masbate

Job Title: Home Manager

"Having more than a decade worth of diverse experience as a Registered Nurse across various healthcare settings, I have gained knowledge, skills, and other attributes to help me hone my leadership skills.


I have started my career in the UK when I migrated from the Philippines at the onset of the pandemic. During this unprecedented time, I strived to deliver compassionate care to all of our residents, even extending it to their relatives and especially to my colleagues who gave love and support to everyone in need. I have worked my way up in this industry, starting from being a Staff Nurse then to become a Unit Manager, Clinical Lead, Deputy Manager, and finally becoming a Care Home Manager. I am a Transformative Leader who is not afraid of hands-on and direct care and work with my colleagues to ensure that our residents at Burrswood Care Home will have the best quality of life possible.”

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Katherine Fairclough

Job Title: Deputy Manager

I've been with the company for over 20 years. I'm proud to say that I have good relationship with our residents who come through this door. Together with the whole team in Burrswood Care Home, we aim to make sure everyone is well-looked after.

Frequently Asked Questions about Burrswood Care Home

What types of Care is Burrswood Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Burrswood Care Home have?

There are 125 Single Rooms.

What are the Facilities & Services at Burrswood Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burrswood Care Home to the centre of Bury?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrswood Care Home to verify any information. View our terms and conditions. Burrswood Care Home has an Enhanced Service - more info.