Burrswood Care Home

Newton Street, Bury BL9 5HB
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9.7 89 Reviews
  • Burrswood Care Home, Bury
Burrswood Care Home has four houses, each dedicated to providing specialist care for its residents. These include residential care, residential dementia care, nursing dementia care and general nursing care, all staffed by highly-trained nurses and dementia staff. Residents can stay for respite, convalescence, palliative or long-term stays.

The 120 single bedrooms have television and telephone points, electric profiling beds, thermostatic radiators and a 24-hour call system. Bedrooms are cleaned daily and many have en-suite facilities. The home features gardens, a communal lounge, a sensory room and a lift.

The activities coordinator provides stimulating and constructive activities daily, from quizzes and the cinema club to gardening and art. The home's location enables activities to include days out to Bury's famous market, the Royal Fusiliers Museum and Burrs Country Park.

The chef prepares a daily menu made up of fresh ingredients and caters to any dietary requirements or preferences. The menu is printed in large font and family and friends are welcome to join residents for meals.
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Care Provided by Burrswood Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 125 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1400

Subject to care needs assessment

The price(s) shown are provided by the care home. Contact Burrswood Care Home for full pricing details and T&Cs.

Contact Burrswood Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Burrswood Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jennifer Masbate (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (125)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (106)

Visiting

  • The home operate a protected meal service. Where possible, they ask that residents are able to enjoy mealtimes in own privacy. Visiting is unrestricted outside of these mealtimes.

Parking

  • The home has 2 car parks within the compound, one is gated that is closed at 6:00pm. Visitors who'll be coming after 6:00pm can park on the open car park.

Burrswood Care Home Reviews (89)

9.7

Burrswood Care Home has a Review Score of 9.7 (9.726) out of 10, based on 27 reviews in the last 2 years.
Over all time Burrswood Care Home has 89 reviews.

Overall Experience
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  • 19
  • 0
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Date Published
  • 89
  • 10
  • 15
  • 27
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Reviewer Connection to Burrswood Care Home
  • 37
  • 15
  • 13
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 61-80
Review from A M (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been very well cared for by the lovely staff at Burrswood, despite some quite challenging moments, I have seen lots of care and affection from the staff towards her, and she is becoming more and more settled there. Her room is lovely, very clean and personal belongings/pictures/furnishings
are welcomed. Staff seem knowledgeable, patient and caring. Visitors are made welcome at all times.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will, of course, pass on your kind comments to the Burrswood team.
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Review from A F (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad stayed at Burrswood for six weeks respite care during October/November 2019 during a difficult time as my Mum, his primary carer, was in hospital and recovering from a major operation. The service from Burrswood staff was outstanding, from start to finish, from initial enquiry, booking, pre-assessment
and throughout his stay. All of the staff we encountered were extremely professional and as importantly, very, very kind and compassionate. The level of care was outstanding. We wouldn't hesitate to recommend Burrswood Care Home and we are very grateful to all of the staff for their care.
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Review from Wilma M (Wife of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I viewed a number of care homes before selecting Burrswood Care home. So glad this home was the one. From my first visit on, caring staff who go above and beyond. Clean, friendly happy home from home. My husband is happier and more content. He is well cared for and I was encouraged to personalise his
room which is spacious, clean and well furnished. My mind is at ease knowing he is happy.
Reply from Garrett Lilley, Head of Residential Care at Burrswood Care HomeThank you so much for taking the time to review our home. It is very much appreciated and I will happily pass your comments back to the team.
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Review from Carl N (Son of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in Dunster Unit were fantastic. They looked after my mum and kept us informed and were very professional.
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Review from Marion T (Wife of Resident) published on 3 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff, including domestic staff, handymen, laundry staff etc to be friendly, kind and helpful at all times. There is a lovely atmosphere about the place. My husband is well cared for and shown kindness and dignity in difficult circumstances.
The food is of a high standard and he always
enjoys it, desserts especially. This is the second care home he has been in and I wouldn't want him to be anywhere else.
Reply from Paco Pakowski, Home Manager at Burrswood Care HomeThank you so much for your very kind comments about our home and the care we provide. I will be delighted to pass your comments back to my team.
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Review from G N (Daughter of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very happy at Burrswood. He likes all the staff (who show everyone kindness and care). Lovely and clean, dad's bedroom always clean, bins empty, toilet, washbasin always clean.
My experience of staff are dedicated, hardworking and caring. I could not wish for my dad to be in a better environment.
Excellent
value for money. My dad pays half towards his care bill. Which I am happy with.
Reply from Paco Pakowski, Home Manager at Burrswood Care HomeThank you so much for your wonderful review of our home and the care that your dad receives from us. I will be very happy to pass your comments back to my team who I agree are a dedicated group of professionals. Many thanks.
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Review from Ian G (Son of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the most excellent nursing home. We looked at a few care homes for our Mum before coming to Burrswood House and none compared to them. Everyone looks after Mum so well and we never have to worry about a single thing. The staff are wonderful. They are always on hand if you need anything. The
Manager at Burrswood is second to none, it's a pity that he is interim. He is completely dedicated to not just Burrswood but also his residents. He is often seen taking the time to chat and even feed the residents when he can. He is the utmost professional. He always takes time with us if we have any questions and you just feel that Mum is in safe hands. Not only do the whole team look after Mum they look after us too. I can’t thank the whole team enough.
Reply from Paco, Interim Home Manager at Burrswood Care HomeThank you very much for your lovely review of our home and the excellent care provided by my team. It is lovely to hear that you value the care we provide to your mum and that you are reassured she is in safe hands.
I will look forward to passing your kind comments across to my team.
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Review from Patrick N (Friend of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had recently a meeting at Burrswood Care home to discuss the further care of a friend of mine. I am really impressed with the knowledge and approach of the gentleman who led the meeting. My friend who is also a resident of Burrswood lacks capacity and can not talk or decide for himself. I felt reassured
and happier after the meeting, as I know he is in good hands.
Reply from Andrea Hill, Relationship Manager at Burrswood Care HomeThank you for taking the time to complete a review for our care home at Burrswood. We really appreciate your feedback and it will help people who are looking for a care home to make an informed decision based on real experiences of our home.
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Review from Kimberley B (Daughter of Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have been happier with the care and attention my mum received while in your care. She was happy and relaxed which meant everything to me. I never worried about my mum's care. The staff were so friendly and attentive.
Reply from Andrea Hill, Relationship Manager at Burrswood Care HomeThank you for taking the time to complete a review for Burrswood Care Home. We really appreciate your kind words and it will help people who are looking for a care home to make a decision based on information from people who live and visit here. Many thanks once again.
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Review from Wendy B (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and we arrived at Burrswood House and were more than impressed with the building and all its surroundings.
Inside was immaculately clean and on meeting some of the staff, we knew we had chosen the right place. All the team are excellent, caring people. We now have peace of mind
knowing mum is so well cared for, settled and happy.
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Review from E L (Wife of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was given a list of care homes for my husband to go for repsite. I looked at one and they said they could not take him, so I thought I would try this one. I was bet by a smiling carer who showed me around a unit and then around another unit which had a nice room overlooking a garden. They interviewed
him and accepted him. The home is well staffed with caring [eople who treat people with dignity and everyone is clean and tidy. Laundry is done every day.
I cannot praise it highly enough.
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Review from A P R (Son of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not be more pleased by the treatment received by the staff at Burrswood Care Home and would recommend the home to anyone.
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Review from Rosanne-Maria E (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father has been a resident at Burrswood since July 2017, during which time he has received excellent care in a first-class establishment with the highest delivery of standards within all aspects. As his health has deteriorated, particularly during this past month, his condition has presented numerous
challenges and extreme difficulties, all of which have been overcome and dealt with by the wonderful staff on Peel Unit whilst ensuring comfort and dignity at all times. They are indeed a highly professional and dedicated team and, as a family, we could not ask for or expect anything better for our beloved Dad. Thank you to all - you are very much appreciated and loved!
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Review from Rachel M (Daughter of Resident) published on 10 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in the home for only five months this year and sadly passed away in October from a dementia-related illness. She was so well cared for and the staff made us feel like we were part of the family (we did go every day!). I can't fault any of the staff, from the cleaner to the carers, the chefs,
the hostesses and the nursing staff. The admin staff were also always so chatty and welcoming and sometimes that's just what you need when you're having a bad day.


I felt that my mum was loved and cared for with the respect I so wanted her to have, as being in a nursing home was the last place she would have ever wanted to be in her life. Her room was bright and airy, the food delicious and the afternoon tea cakes always a treat.


I wouldn't hesitate to recommend the home to people (I already have) to entrust their loved ones with such fabulous caring staff. Thank you all for making a really difficult time in our lives so much more bearable and smooth. Keep up the fabulous work.

Reply from Jayne Duck, Customer services administrator at Burrswood Care HomeSo sorry to hear of your loss, please accept our condolences. Thank you for your lovely review and kind words about our staff. I hope that in time to come this will bring you comfort knowing that your mum was so well cared for and loved.
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Review from Alan D (Son of Resident) published on 20 October 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is well run with dedicated and professional staff. This review relates to the EMI unit of which I have personal experience but no reason to expect the rest to be different. My mum is well cared for here and I am happy with the choice we made
Reply from Rose Pickering, Customer Service Administrator at Burrswood Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Jason C (Son of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, even staff not on my dads ward. Very clean and tidy inside and out.
New lift just installed, quite inconvenient as my dad has been very limited mobility even to use the stair lift. Inconvenient but necessary, so it was cope-able.
New lift very good. Really don't have a bad
word to say. If I had to be in a care home in my later years. I would definitely choose Burrswood.
Reply from Rose Pickering, Customer Service Administrator at Burrswood Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Janet M (Daughter-in-law of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent well run home. Staff always helpful and caring nothing too much trouble. Best possible solution to being at home with support needed but also feeling it is home.
Reply from Rose Pickering, Customer Service Administrator at Burrswood Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from P H (Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's wonderful. I'm very happy with my stay here. The food is excellent. The residents are very nice. The carers are all friendly and very helpful.
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Review from Peter S (Son of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care given to mum. When she moved to Burrswood she had 3 ulcers (2 leg, 1 back), thanks to the nursing care, both leg ulcers are healed and the back ulcer is almost healed. We are very happy with overall care and mum is glad to live at Burrswood. All staff are pleasant and caring at
all times.
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Review from P G (Brother of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my older brother I found him much happier since he moved into Burrswood. He smiled and asked and answered questions, something he has not done for many months previously. The staff are very friendly and accommodating involved with the other residents. It really is a pleasure to visit. Thank
you.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Burrswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Burrswood Care Home is calculated as follows: ( (239 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 318 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burrswood Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Jennifer

Jennifer Masbate

Job Title: Home Manager

"Having more than a decade worth of diverse experience as a Registered Nurse across various healthcare settings, I have gained knowledge, skills, and other attributes to help me hone my leadership skills.


I have started my career in the UK when I migrated from the Philippines at the onset of the pandemic. During this unprecedented time, I strived to deliver compassionate care to all of our residents, even extending it to their relatives and especially to my colleagues who gave love and support to everyone in need. I have worked my way up in this industry, starting from being a Staff Nurse then to become a Unit Manager, Clinical Lead, Deputy Manager, and finally becoming a Care Home Manager. I am a Transformative Leader who is not afraid of hands-on and direct care and work with my colleagues to ensure that our residents at Burrswood Care Home will have the best quality of life possible.”

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Katherine Fairclough

Job Title: Deputy Manager

I've been with the company for over 20 years. I'm proud to say that I have good relationship with our residents who come through this door. Together with the whole team in Burrswood Care Home, we aim to make sure everyone is well-looked after.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrswood Care Home to verify any information. View our terms and conditions. Burrswood Care Home has an Enhanced Service - more info.